No stars! NEVER buy from this guy! I spent $600 on tablet…read moreand never able to use. Locked out after creating new Samsung login and signing into google login but then went thru update and locked me out! I took in to him to help me and he told me nothing he can do and wouldn't take it back either reason "it's locked no use to me". Now only choice is to bring to Best Buy see if they can help me or recycle it! Never again buy from this guy!!!! Wasted my money!

great selection and prices are fantastic,very helpful and honest owner…read more he will work with you to get you the computer that you really need.

Joe earned a loyal lifetime customer today when he repaired my laptop (same day) at a very fair…read moreprice. Friendly, knowledgeable, and professional, I will bring any future computer repairs his way and recommend him to friends and yelpers alike.

Helped me build a gaming PC from scratch. Charged a very fair rate for the job. It was also a great…read morelearning experience! Definitely recommend.

Horrible service. Went in to have my iPhone display repaired due to a small crack, whatever he used…read moreis not recognized by my phone and I can therefore no longer install IOS updates because I get the message " display repair not recognized". I tried to get it resolved but the owner totally dismissed me.

Allison was fantastic, talked to me when I called, ordered the replacement screen and scheduled the…read morevisit at my convenience. Turned my tragedy of a cracked screen into a great experience. Would recommend her to everyone!

I rarely write bad reviews, especially when it comes to family-owned and operated businesses. With…read morethis one, I had to ! My son wrote this review on behalf of my elderly aunt. In my son's words: My elderly great-aunt ("Elle") who lives in the Bangor area signed up for this "service" to keep her PC protected. I have reason to believe this business is dishonest. I went into my elderly aunt's house and helped her out with an issue she was facing with getting [gmail]. [com] to load up on her chrome browser. Apparently, she had been working with these folks at "borked pc" for over 2 months to get this issue resolved. I identified the issue in less than a minute. Her Chrome browser had 2 profiles, one of them active and the other, signed out. Elle recognized neither one of these profiles. So when she typed in "gmail.com", it would take her directly to the gmail account associated with the active profile on her browser. She neither wanted that account nor remembered creating it. So I deleted both the profiles on her Chrome browser (1 active profile, and the other signed-out profile as well). I put in the google credentials Elle wanted, and that was that. It resolved the issue. Took me all of 3 minutes do do all this. Now, here are my issues with Borked PC: #1 - Instead of fixing this simple issue, and charging Elle a one-time fee, they left the 2 unnecessary profiles on there, and NEVER ADDED "The" account / profile (google account) that my great-aunt actually needed. That would have been a simple and permanent fix. Instead, the folks at borked pc signed her up for a $30 a month "support plan" to "help" her with future issues or training. I honestly think that it is unethical to sign people up for plans for what should have been a simple one-time quick fix. I do believe in the possibility that the 2 useless google profiles on Elle's chrome browser were created intentionally by the folks at borked PC to lead the browser to a wrong gmail account, so Elle would keep going back with a persistent issue, making the case for a "monthly support" that much more seemingly important to Elle. #2 - They installed an application "tier2tickets", and labeled it "borked pc" and put an icon on the shortcut with a borked pc logo, probably for easy identification. A few days before I came in to look at her PC, Borked PC had sent her an email that the application I mentioned above was removed from Elle's computer. Days later, I noticed the application still sitting there, and it was unmodified for months. The application is one of many commonly used technical support applications, and it works based on trust. It allows a tech support person to remotely control your computer, add or remove files on the clients computer, install or remove software, and conduct other maintenance operations remotely. In the wrong hands (scammers), it could be used for nefarious purposes and can be used as a ransom ware by unfairly controlling a target's computer. And it was just sitting there, allowing Borked PC to control Elle's computer at will, despite the email days earlier, declaring that it had been removed. I removed the application in it's entirety, removed any other software that Elle did not need, use or recognize - Including microsoft teams which, by the way, I wrote the source code for and CAN be misused. #3 - These are rural parts with a mostly retired older population that isn't tech savvy. I believe that at many levels, there is a concerted effort from Borked PC to get people to sign up for support SUBSCRIPTIONs when it is SIMPLY NOT REQUIRED for most of the issues that people show up to Borked PC with. These folks seem to be cashing in on this population in the area. I personally wouldn't go to them unless I needed a screen replaced or a hard drive replaced - but will never allow them to put any software on my computer, let alone pay them a subscription. About me: I been a Software Architect for 12 years with Microsoft in Redmond WA. I currently work on Big Data, Progressive Artificial Intelligence, Bias detection in AI and Machine Learning. I know what I am talking about, especially with these mom and pop shop level technology scams that I mentioned above. Borked PC needs to get their act together and work more honestly, or I can force them to. And it would be wonderful to meet you in person. Waiting for your response !

My elderly mother has been using this service for several years to prevent viruses/malware on her…read morecomputer, paying $150 dollars a year for them to monitor her usage. The other day, she was able to click on a link that "seemed" affiliated with a website she was using, which prompted her to engage with a scammer who compromised our network and computer systems. We are paying $3500 to a digital forensics corporation to mitigate this situation (it originally was going to cost over $7000). When my mother called to ask why that link appeared, she was told that the link was associated with the website she was using (it wasn't, as I confirmed on three of my own devices), and that it was her fault for engaging with the scammer and obeying her orders. This place has a lot of nerve to advertise a service to "protect" seniors, not properly monitor their devices, and then blame the senior for doing something wrong. My next step is to report this operation to the BBB. Using this service to protect you and your family could be a VERY expensive mistake.

Jimmys Cell Phone repair service is phenomenal! I lucked out finding his place when I was in…read moreHillsborough. Quick service and is very fair on pricing. Highly, highly recommended!!

Stopped by Jimmy's to get a screen replaced. JImmy was very personable. Repairs were completed by…read moretime promised. Cost was very reasonable. Definite recommendation

I have been relying on Jim to correct all my computer issues and have purchased my computer from…read morehim. My computer is due for an upgrade but he doesn't push any sales and will suggest what is new when that time comes. He always calls me back and will work on my computer when needed. It is great to have someone close and trustworthy for all my computer issues. I recommend him highly. Christi W.

I found this business off Yelp and with the high star rating I was pretty excited. I contacted the…read moreowner through Yelp, but when I didn't hear from him I called on my way to the store. Turns out the "store" is an office in his home. I needed to have the files transferred from my desktop computer that had burned out its power source to a portable hard drive. The owner, Jim, was able to see me quickly and triage the issue I was having with my ancient desktop. He offered to transfer the data to a flash drive, but I needed to buy a hard drive in the end because there was way more data than I thought. His work was quick, his price was very fair, and I got everything I needed off the original hard drive. Working with him, however, was a very strange experience and he definitely typifies the quintessential "IT" guy. Awkward and not very consistent. I kept seeing signs for "appointment only" at his home and but not on Yelp. When I spoke with Jim he stated that he normally works by appointment. But the hours sign outside his office say M-F 9-5. Ok, strange thing 1. Weird thing #2; every time I tried to actually set an appt., he would simply say "just call me". Even when I tried to REQUEST an appt., he said just call him. So I did and he set an expectation of having the files transferred within an hour. So I took an hour and a half and the files still weren't done. He said it would take another hour and to "just call him". I don't have all day to sit around and keep calling my vendor. That's not what you pay a professional for. Would I use his services again? Sure. Would I expect to have to be the one to set expectations? You bet. Report card: Quality of work: A+ Convenience: B+ Keeping it local: A Professionalism: C-

My insurance company referred me to Dergham IT to have my MacBook repaired. They said that Dergham…read moreIT was the most reputable in the Lehigh Valley Area. Well, they weren't wrong! Mark went above and beyond to fix my MacBook, and I greatly appreciate it! He provided A+ service, and I will definitely be a returning customer! I will suggest Mark to anyone I know who has a computer problem. They are far better off bringing it here rather than GeekSquad.

These guys aren't just awesome they're so honest it's surprising, since the computer tower we…read morebrought in wasn't ours. We had to describe the complaints my sibling has repeated for a little over a year now. The guys instantly said they were almost positive they knew what was wrong and asked if we had a few minutes to wait. And in those few minutes they fixed the issue and just charged us a diagnostic fee. We had expected needing to replace/buy something for the tower. (My father and I were getting it fixed as a surprise for my sibling's birthday.) the honesty from them was incredibly refreshing. Also, they were very helpful in just moving the tower about. It was heavy and my father's arm was in a sling from a recent surgery. I would have moved it but they politely offered to remove it from the car and place it back in once it was repaired. I strongly recommend going here if you need you computers fixed. (We were also recommended to go there.)

My laptop had two issues in a 4 month span. The first being I was hacked and needed to have my…read morelaptop cleaned and certified that it was virus/malware free. The second issue was I picked up a piece of malware that caused the laptop to shutdown a short time after boot up. Both times Blue Mountain responded quickly (I had my laptop back the next day). They were not only quick, efficient, & professional but also reasonably priced. It good to find a computer service company that can be trusted to respond in a way that makes you confident that you are geting top of the line service at a fair price.