Have taken my bike in for service several times in the past with no issues. I've heard stories from others about them and never believed it. Things are definitely different now!
I took my bike in for a 25K service, and an issue with the sound system. I made an appointment a few weeks in advance, the scheduled day came and went with no communication from them. The next day after work I called to check on it. They started running through a list of all the things wrong with it. Oil leaks, transmission leaks, brake problems, exhaust leaks, and of course the radio needed replaced. I found this a little strange since I've no spots on the floor where it's parked. The battery I suspected needed replaced, but had a hard time believing the rest. So I decided to show up after work so the could show me all the issues. They of course couldn't find the paperwork at first then the technician had left for the day. Most of the stuff was covered under my ext. warranty. I told them to do everything except air filter and battery, I would handle them to cut labor costs. Of course parts didn't show up before the weekend so no riding. The next week I heard nothing by Thursday so I called. They said they were still waiting for some parts but it should be done tomorrow or Saturday at the latest. Saturday came and I finally got a call, bike was not done though. I got a sob story about how they were down an injured tech. so it won't be done, but they would discount my bill for excessive time. Not happy but what could I do. Finally on Wednesday I get the call the bike is finally done. I came in after work to pick it up and was hit with a bill $300 higher than expected. They replaced the parts I told them not to and a shifter lever that I had just replaced recently saying it was stripped out. I should have demanded they make it right but who knows how long that would take! I paid and drove out NEVER to return. Oh yeah the discount I did get was no labor charge for the brakes, what a freakin' joke.
Another friend of mine took his bike in for service they told him he needed an engine rebuild for $3500 because of deposits on one of his spark plugs. He took it to another dealer in Wabash IN., they disagreed. They said likely needs dyno tune.
Pretty sure these guys are HACKS! Stay away. read more