The ladies here are so nice and always helpful! My favorite branch to come to! Love this bank!read more

I had a wonderful experience! I worked with Mike Hall who walked me through every step of the way…read morein getting my windshield fixed. I highly reccomend him and this office for all insurance needs!

Customer since 2018 with a homeowner's insurance plan. Despite my best efforts, have never once…read morereached or spoken to an office principal in that entire time. Lackluster recall and customer service, and impossible to contact above all. I filed a viable claim with Erie Insurance for a burst pipe in December 2022, which I am still attempting to reconcile, with no guidance or assistance from this agency. At every turn, Casper has failed to advocate for me, instructing me at one point to defer to Erie's adjuster, all the while knowing almost nothing about me, my policy and associated rights, or my prior attempts at communication. Needless to say, I've recently filed an insurance complaint with the Commonwealth. If you've had good experience with Casper, that's as it should be. I decidedly have not, and am disappointed to hear from others than my experience is not only ordinary, it's commonplace. I will be switching to another agency upon resolution of my claim. If my request is denied, I'll be leaving Erie altogether, and largely on account of the indifference of this agency.

Everyone is kind, caring, informative, quick to respond, efficient and professional…read more I always get answers to my questions about my policy and they send requested documents the same day I ask for them.

William is great. I had been in the process of buying a house, and my lender needed a professional…read moreto do my taxes since I'm self-employed. I had done my taxes myself for years, but I had decided to see letting someone else do them for me as an opportunity to learn how I could do it better, and also get all those tricky Quickbooks questions answered that had been on my list. I called several accountants, and William responded to me quickest. When I explained my situation he said he'd be happy to do them but humbly stated he may be more expensive than others and encouraged me to call around. I had a good feeling by talking to him, but called a couple of places anyway just to feel them out. Others came in a bit cheaper but seemed sleepy or as if they were reading from a script. Ultimately I followed my hunch which was that William would do a more personal job. I'm glad I followed my instinct. Working with William was great. I related to him on a personal level and we spent a fair amount chit-chatting about our personal lives and places we've lived. While we were chit-chatting he was still wearing his accounting hat and would say "I think we could deduct that". He also ended up taking the time to run my numbers using different methods to find the best method of saving. Though I paid a hundred bucks or so more for William compared to the next best service, I'm sure I saved much more than that by choosing to go to him, simply because he listened with a real ear rather than just punching things into a computer or following some policy. This was the easiest tax season for me, ever. Building relationships is more important to me than just getting stuff done. If that's important to you, I recommend William.

I was looking for someone to help with taxes and was glad to find William's business on the…read moreinternet. He personally called back the same day to schedule an appointment within a few days. My tax situation was complicated but William easily handled it and gave great advice while doing it. William was very easy to collaborate with and I look forward to working with him again in the future. I recommend anyone who wants top notch accounting services to contact William Stunkel now!

Thomas Bianco and Lance Redinger advertised on my website for 4 months but only paid for 2 of the 4…read moremonths and to this day they still owe me $200. In over 5 years of running my business, I have worked with over 100 insurance agents across the country to provide rideshare drivers with rideshare insurance quotes and this is the FIRST time I've ever been stiffed and forced to resort to legal means to recover a payment. If these guys will stiff me over a measly $200 payment, I can only imagine how they treat their clients.

Call corporate to simply cancel a home owners policy after I moved but was told to talk to my local…read morerepresentative. Allstate put a notice into this office for them to contact me to close home owners but I never recieved a call. Days later, I have called this office multiple times, no one answers the phone In addition, auto rates have jumped 22% in 6 months. Again, cant get anyone to talk to about this either. Nothing but the run around since I switched insurance companies. This is just for simple policy changes and questions. Terrifying what to think if I had an actual claim. 2 stars is generous! Also, most of these 5 star review are from initial contact for new policies. I agree, initially I felt warm and fuzzy. However, 6 months later, i cant get the simplest policy change done without jumping through hoops or stopping into their office, like anybody has time for that. Also, my rates have jumped and they just auto-charge your credit card the additional 20 bucks!

Beth Ladzinski is a caring, knowledgeable and thorough broker. She truly works FOR HER CLIENTS! She…read morefollows up as needed and will help in any manner she is able. I HIGHLY recommend her!!!

Holly at Hurley Insurance is so great to work with. She is very knowledgeable and patient and…read moreanswers all of our questions. We have been with Hurley Insurance for our Homeowners Insurance for many years and have no reason to ever change. I would recommend this insurance company to everyone. Mary Rodriguez