I was so disappointed with the business managers service here, but I did not wind up, putting any…read moreof our business money in this bank. I took it to a different bank. Where I got really efficient and quick service but not here. Here I felt like I got attitude, and no smiles.

Wish I could give a 0. They lost a whole family of customers for life. We opened my daughter's…read morevery first account so she could direct deposit her paychecks. She is a minor with her mom and I also on the account so it was very clear she needed an account with a low minimum and not a lot of transactions. They clearly set up my daughter's account incorrectly, then corporate closed her account due to non-compliance and "stole" her initial deposit with a promise of check's in the mail from customer service. We will be closing our remaining accounts and finding another bank with competent employees focused on customer experience. On the day her first check was supposed to be deposited she logged in and her account was no longer visible. After 20 minutes on hold, I was told they sent a letter 4 days ago and sent a cashiers check by mail yesterday. They could not provide any details on why the account was closed, what amount was being refunded or when that check would arrive (regular mail - no tracking).

I have banked at US Bank for 10+ yrs. I went in to do a very basic money transfer to someone and…read morenot only did they not complete my transfer but they gave me the third degree, asked me some very intrusive questions. Had I simply done this online it would have been easy and straightforward. This had nothing to do with KYC or the security of my money - and everything about exerting control. If you want to have management over your own money then I do not recommend banking at this branch. I am closing my account here.

This bank has no means of making payments online or over the phone without excessive fees. Just to…read moremake a payment over the phone incurs a $10 charge. They claim you can make payments through their online banking but this is not true. The online banking only allows you to make payments from a Northwest account. So you're forced to send them a check, unless you want to incur a $65 10% late fee, at least that's what it is for me on my truck loan. I feel completely raked over the coals by these people. They refuse to refund fees and offer no means to make payments online. I am so happy I have 2 more payments to make with them because I will NEVER do business with this company ever again. Buyer beware!!!!!!

do not use this bank!!! They do not work with you on ANYTHING. Especially when you are 86 years old…read moreand thought automatic payments were coming out for your car loan, they repossessed it and make you pay the whole car off just to get it back. Horrible customer service. Keith is your typical rude "I repossessed your car idiot" Each their own to what they do. But, I highly suggest never taking a car loan from them EVER!

Always a great experience. Very helpful and knowledgeable. Highly recommended. Many helpful…read morefeatures.

I've been a customer of this bank for years & have multiple accounts with them. I needed some items…read moresorted out near closing time last night, & what I thought would be an easy fix, ended up taking 25-30 minutes. Penny was kind enough to stay after closing time & help me get my new cards ordered, & accounts aggregated. I never felt rushed, & she never seemed like she was in a rush to leave. She was extremely helpful & the top notch customer service was greatly appreciated. Will continue to bank with Chase.

What can I say about a bank? Clean, neat and polite service. It is more modern on the inside. 3…read moredrive thru teller lanes and 1 drive up ATM lane.

Pam was extremely helpful and great to work with. Made sure all my requests happened in a timely…read morefashion and called after each visit to confirm and give updates.

I just worked with Lewis G. Tsenekos for a Credit card transfer…read morehe was wonderful. Very Helpful He kept me in the loop on the process. I would highly Recommend using him for any loan. I have been a member for Years and would continue to use Ohio Catholic Federal credit union. Cathyz

I have lived in Hudson for almost 50 years and I have dealt with this PNC Branch since they were…read moreNational City. I find their service to be amazing -- Anna, Joe, and another young gentleman whose name escapes me since I am 81 now. I love Laura, who is the manager of this branch. She is always there and is so nice to talk to. These people feel like family to me because they have always been there for me. I give them 5 Stars because they are the best!

I work with a young gentleman at p n c bank Jeff forcing …read more I've never seen such a hard working or a person that's takes his time . protect and help u protect your investment. Very caring no matter how much money u have I will give him 5 stars .

I was trying to remove my money out of the bank after a large deposit. There is a very nasty lady…read morethere she wouldnt accept my bank card and d.l. for the withdrawal. She was the most rude employee of all time. With her eye rolling and heavy breathing. We were told that you dont have your phone number linked to the account. I have never been told that was necessary. In the end she refused and there was nothing i could do. So smart ass me went to the atm over and over taking out 800.00 at a time till i got what i requested. Ill show you chase bank!

This branch definitely doesn't make my hands clap . This branch serves a large campus community…read more That being said, there are never enough bankers available for questions, and other banking services that cannot be handled by the tellers. They are understaffed. The staff they have are friendly and helpful. There's only one lady (banker) who is not as friendly and never smiles. I have complained about service for disabled as there is a sign that says that if you require special assistance (with the recognized disability sign) to let them know. I think that if someone is struggling to stand up in line with a cane, then a teller or banker should excuse themselves and either offer their support.. Offer a seat, serve them.. There are not enough seats in the lobby and the line goes out the door at peak times. At one point, they didn't even have a notary. I complained about this and now they have one, however if you need this service, call ahead. In summary, if you need branch services, drive the 4 miles to Ravenna branch. Much better.