They have the best bank customer service I've ever had in my life! Best manager, best staff, and…read morethey're always available even without appointments. Other PNCs have long lines, and this one is so nice because you can walk in and they always make time for you. They also offer Finacial coaching way better than other places to the point where I don't even need to see a separate Finacial advisor. They're super nice, fast, professional, never made a mistake in all 3 years I've been with them. I think the staff actually might like working there and aren't faking being happy. The staff actually learns how to pronounce your name, and I have a super long last name. Great service, but the best part to me tbh has to be how there's never any lines and it's so fast to go there. In and out instant. No other bank has served me that fast.

Always a great experience. Very helpful and knowledgeable. Highly recommended. Many helpful…read morefeatures.

I've been a customer of this bank for years & have multiple accounts with them. I needed some items…read moresorted out near closing time last night, & what I thought would be an easy fix, ended up taking 25-30 minutes. Penny was kind enough to stay after closing time & help me get my new cards ordered, & accounts aggregated. I never felt rushed, & she never seemed like she was in a rush to leave. She was extremely helpful & the top notch customer service was greatly appreciated. Will continue to bank with Chase.

We found this particular branch by accident. With the instructions and guidance from a number of…read morepeople from Bank Of America, we ended up at this particular office. The entire staff is so wonderful and professional. There is a high level of attention to detail and our transaction was handled timely and perfectly. Thank you to the entire staff that served us today. We will make sure that family and friends know about this location. Joshua was superb in handling our Trust documents and needs. Such a gentleman! C & L LaLo

Our business is expanding Ohio and we needed a bank account in the state. After reading the reviews…read morefor this branch of Citizens, I decided to reach out. I could not be more pleased with the level of communication, thoroughness, and customer service the bank has provided. My initial phone conversation was with Ven Achanti. He was friendly and knowledgeable. He made sure he fully understood the issue and followed up quickly over email to get some further information that we discussed. I then had a call with Bob Naegele and Bogdana Alba, who wanted to get an understanding of the business and our requirements to make sure they could be of assistance. Both Bob and Bogdana were friendly and knowledgeable. Once we all agreed that this was the right fit for our business needs, I flew out to complete the account opening process. Upon arrival at the branch, I was greeted by Ven who was just as nice in person as on the phone. I then met with Bogdana who efficiently moved through the process and was very nice and easy to work with. Bob then stopped in to say hello and see what else they could do to be of assistance to our business. All in all, a great experience. If you are a business owner in need of a bank, this is the one. I'm confident they would look out for your best interests and will do things correctly. Great job Citizens Bank Berea!

We recently used Westfield Bank for our home purchase and were assigned to Peter Mazilia as our…read moreLoan Officer. We could hot have been more pleased with Peter understanding our situation and then finding us a solution. He was great on follow through and communicating with us as we moved through the loan process . I would say if you are looking for a someone who will work hard to get you the type of loan you want and need contact Peter .

Kelley Financial Planning has been the smartest decision my family has made. The peace of mind and…read moreadvice we have received from Michael more than justifies his low fees. We have been with him for almost a year now. Michael has helped me in starting my own business, quitting my old job and my wife transferring to a new job. He has provided guidance on all of this as well as our most important financial need of managing our retirement saving accounts. Mike is passionate about his clients and providing the best services he can offer, he eat, breaths, and sleeps finance. Mike has experience working for larger financial firms, and brings with him years of experience and wisdom from them. On top of all that he provides a friendly personal work experience that makes working with your accounts enjoyable and rewarding. He offers many tools for you and your family to get on track and organize your personal finances(and life!), and provides online software where you can easily see and understand your finances. If you're like me and try to manage all of your finances on your own and through your work provided accounts, I would seriously just call Mike and set up a meeting to see what he is all about. As you can read in this review, I am very happy with the time, services and experience Mike has provided for me and my family.

Great service, great staff, great management. Adam Rubin and team, Debbie Bish and team are…read moresplendid. Kevin in top management is great.

It was a year and a half ago, but Hugh was great to work with. He promptly replied to dozens of our…read moreemails with answers for every question, concern, and anxiety a first time home buyer could come up with.

Mike Sheppard is a GREAT financial advisor! He's making it possible for my wife and I to retire in…read more20 years. Mike is very passionate about his clients. He's very knowledgeable about investments, and tax deductible retirement account. He knows when it benefits to roll over current retirement accounts into either a traditional or Roth IRA. Mike knows all of his tools that Edward Jones provides to him to know what stocks one should sell, or buy, and when to buy it. He understands all the graphs, and he enjoys explaining everything to you. I feel so comfortable with Mike Managing my money. Mike understands how to use dividend paying stocks to increase the growth rate of your portfolio. Mike knows how to use those dividends to reinvest into your portfolio. Mike showed me what to expect at retirement with no B.S. or embellishments. My name is Douglas Niemeyer and Mike Sheppard comes highly recommended.