The worst website and customer service. Every time you go from one page to another, like from your…read moreprofile to your checking account it makes you sign in again and every time you sign in it needs to send you a code to enter. I called customer service to update my address as there wasn't a box to enter it when I tried online. The Indian CS rep stated that I needed to take 2 photo IDs to my local branch bank to change my address. Finally, after going around and around with him about this, he finally relented and made the change for me. I'm looking for another bank.

I literally came in here needing so much help and I just have to say thank you to the guy behind…read morethe plexiglass right before closing time on May 13, 2021. I forgot your name, but you printed out checks for me and gave me a money order and I was panicking about closing on my house the next day. I just want you to know I appreciated you and your patience with me. this will be the only dress I go to now. good parking and has two ATM machines outside.

If you want a bank that is truly wonderful to work with, I highly recommend them. They treat me…read moreextremely well and are always a pleasure to work with. I also love the free Keurig coffee when I go inside. Nice touch Thank you

you security sucks as well as your investigative skills which are non existent, thanks for screwing…read morea 58 year old man out of $300 out of my monthly disability from your lack of making sure it was me that did the purchase so it's on your heads

Always going above and beyond!! suoer helpful and a pleasure to bank with. Highly recommend…read moreWoodforest Bank and especially this branch.

This is the most incompetent banking company I've ever worked with when it comes to home loans…read more When I first put my application in for my home loan which was approved, they dragged their feet so long on appraisals that I had to reapply for the home loan that I already was approved for months prior. Getting any of them to call you back as a true chore in itself. They are not set up in any way for external payments which any other banking facility is capable of. I wish I would've never have chosen this Bank for my home loan. I had the same issues when I had my motorcycle loan with them as well. Thankfully, I was able to pay that motorcycle off loan relatively quick and I'll never be back to this bank going forward. I would strongly suggest looking elsewhere for loans or any kind or for any banking that you choose to do. If I could give them a zero I would.

Got my mortgage there and they did a great job. They made everything stress free. I have been…read morebanking with them for years. They are small and local yet they have everything you could need. If the big bank has it, Bay Area has it too. Give them a try, you won't be disappointed.

Alexis rd at Gay st. Very friendly and helpful. Wait time is always quick. They always have time to…read moreanswer your questions.

This Citizens Bank is okay. The people smile and assist you. I prefer the one on Lagrange. The…read morepeople there make an effort to get to know you. Both facilities are nice.

Called Signature Bank for a loan early Friday morning as I was interested in purchasing a vehicle…read more Left a message with Kim and she never called me back until after 3PM. By that time, I had secured a loan at another bank.

One of the area's only proper full service banks. Best customer service around. Friendly,…read moreprofessional staff. Expect to be treated very well. They take pride in and value professional service as much as they appreciate your business.

I was the target of a scam yesterday resulting in the loss of $980, I've made a police report about…read morethe transaction. I called the dispute line for my business checking account. The guy on the phone didn't speak very good English, he put me on hold 3 times for and 20 seconds each and told me that he's sorry but the bank can't help me get my money back or stop the payment. So basically they told me I'm just out of luck. It was a digital transaction not cash. I'll be taking my business to another banking facility.

The Managers of the Bank should be better trained, same with there customer service on the phone…read more I went in to a branch wanting to close one of my accounts because I do not use it anymore and they charge ma a monthly fee, said I should not close it they would make a change to my account and their would be no more monthly fees. Should of closed the account. $11fee was charged. called customer service thay put me on hold for ever and then had to pay to close the account. asked to talk to a manager put me on hold came back to the phone and hung up on me, I been a customer for over 20 years and it means nothing to Fifth Third... Shame on them!!!

I opened an account bank in June 2025 and was promised a $500 bonus for opening a new account and…read morehaving at least one direct deposit of $500 into the account withing 90 days. I had three direct deposits for $500 into the account in 90 days and have held the account open and in good standing for 6 months and they will not honor their promise. Do not trust them. In my opinion they do not do what they say and are guilty of false advertisement. My wife and I planned on using that money to buy Christmas presents for our children and grandchildren. Just goes to show never trust bankers.

So thankful for their help. They are a great team of people at this site, friendly and very helpful.read more