When my 102-year-old mother came to San Diego in December 2025 for her winter stay, we realized…read morethat she had declined significantly from the previous year. While still able to get around with her walker, she needed assistance for many of her daily functions. As we are both in our late 70's, we determined that some in-home weekly assistance would be needed. Relying on Yelp reviews we contacted San Diego Home Caregivers and met with the owner Sterling Miles. It was clear from the start that finding the right caregiver and meeting all of Mom's needs was his top priority. He even gave us information on other options in case his services might not meet our needs. He is genuine in his concern and commitment to providing top level care. We could not have been more impressed when we met Mom's new caregiver Jasmine. Her cheerful, warm personality was a perfect fit, and Mom was immediately comfortable with her. She went out of her way to not only care for Mom but to also help us in any way she could. Unfortunately, by the end of January Mom was at the end stage of her life. Because she was so comfortable with Jasmine, we had her continue to come even though Mom also had Hospice care by that time. As 20 family members came to say their goodbyes over the final two weeks, they were also very impressed with how caring Jasmine was and how much Mom appreciated having her there. We highly recommend Sterling and San Diego Home Caregivers.

I needed to find help for my mom who is caring for my dad who has Lewy Body dementia. She is…read moreexhausted and overwhelmed. I saw the great reviews for San Diego Home Caregivers and reached out to them. They set up a quick home evaluation and Sterling came out to the house. My mom told me that he was so kind, gentle, and full of compassion. He then called me to fill me in on a plan to get them help. Sterling went above and beyond to provide us help. It was clear to me that Sterling is in this business because he cares more about people than simply making a dollar. If you are looking for a company that cares about those you care about, I highly recommend San Diego Home Caregivers. You will be as thoroughly impressed as us when you meet Sterling at the free home evaluation. Hope this review is helpful to you in choosing the right caregiver company!

This review is past due as my father's stay at Huntington Manor was brief; however, I still felt…read morecompelled to leave them a review. My father who is in late stage Alzheimer's was in the Pomerado Hospital Geriatric Psych ward for a few weeks and upon his release it was determined that we couldn't bring him back home. He couldn't walk and unfortunately his Alzheimer's had only gotten worse and he had become quite agitated on a regular basis. Upon his release from Pomerado, we began searching for an affordable location in Poway mainly because that's where he's lived for the past 50 years, but also because that's where I live and my mother is close by, but now in Carmel Mountain. Huntington Manor is a very quaint, quiet and peaceful campus. It's surrounded by walkways, gardens and groves which made for a very nice environment and one that we thought my dad would enjoy. I believe it's family owned and all the staff members that I interacted with were all very sweet and patient. My father's residency was very brief as I mentioned because I think he was further into his Alzheimer's than any of us realized and unfortunately his episodes were quite disruptive to the other residents which I understand is not fair for them. We ultimately ended up moving him to Silverado in Escondido who I think is a more appropriate place for him and we'll more suited to tend to his needs, but I appreciate the care that Huntington Manor briefly gave him. I really wish it had worked out.

This place is the definition of caring! They really know how…read moreto take care of others! That is rare with assisted living! They treat people like family here! Highly recommended!

A amazing service run by the most amazing and brilliant staff and they care about everyone and…read moreeverything about special needs people they care help them succeed and thrive in this world I'm proud to be a client and am very proud of what this company has become

From the owner: We provide support services to individuals who are San Diego Regional Center clients to be able to…read morelive in their own home, not with parents, not a group home, but living independently with the amount of support decided on by Regional Center and each person's Team or Circle of Support. We assist with finding housing, matching you with the support team that is compatible with the needs of the individual. We can assist with personal care, shopping, meal planning, cooking, cleaning, laundry and just being a companion to watch TV, play games and go do social activities. We assist with medical and dental appointments. Supports can be live in or as many hours as needed depending on the individual. My daughter lives in her own rented home with a live-in support staff and goes to a day program, and does so many activities. We have recreation activities in the community and it's an awesome way to live independently. We always need support staff too and start at $22.00 per hour. Help assist someone with special needs to live a fun life.

In December 2023, my elderly father was hospitalized and then transferred to an in-patient rehab…read morecenter through the end of the month. I decided that I needed some supplemental help once he returned home. I researched several agencies online checking Yelp/Google reviews, BBB information, licensing information and company websites. I developed a list of three agencies to contact based on my research. I contacted the first agency. It did not go well. I was shuffled around to different people; meetings were set up, then cancelled; calls/texts went unreturned; interviews were set up and candidates never showed/cancelled at the last minute; etc. After two weeks, I had had enough. Next up, Family Matters. I re-visited their website and downloaded the free In-Home Care Guide which required me to input my contact information. After fully reviewing the guide, I picked up my phone to call them and my phone rang before I could dial. The caller identified himself as Andrew from Family Matters. I laughed and told him that I was just about to call Family Matters. We spent the next 30-45 minutes discussing my father, his likes/dislikes, his personality, the qualifications that we were seeking in a caregiver, and the list of tasks/responsibilities the caregiver would perform for my father. Andrew indicated that he had a caregiver in mind and would call me back within the hour. I asked him to e-mail me a copy of their care agreement to review in the meantime. Within 5 minutes, I received the care agreement. Within an hour, he called to inform me that they had the perfect caregiver for my father and that she could start shortly. The caregiver, Marcia, that was placed with us was EXCEPTIONAL!!! She was a perfect fit for my father and was highly qualified. She was with him for about 15 months, and we cherished the time that she was in our home caring for my father. We would have loved to have had her with us until the end of time, but she retired. We were very happy for her, but sad to lose her as we had both grown very fond of her. Following her departure, Family Matters tried to find a replacement, but they were unable to find a good fit for my father in terms of availability to work the schedule that he needed, personality, skill set, and qualifications, so encouraged us to work with another agency. Although we were sad to no longer be working with Family Matters, we appreciated them being up front with us and putting our needs above their own. We engaged another agency who placed a caregiver with us for about 5 months. When she left, we contacted Family Matters to re-establish contact and query them about a replacement caregiver. We were told that Andrew had moved on and were introduced to Ashleigh, the new Account Manager. As before, we reviewed all of our requirements with her and within an hour, she had a great caregiver for him who started with my father the following week. That was a little over two months ago and his new caregiver, Elsie, is FANTASTIC!! Ashleigh maintains close contact with us to ensure my father's needs are being met, inquire about his health, and visit us in our home. There are a lot of independent caregivers & caregiving agencies out there. Some are not good, some are reasonably good, and others are exceptional. Family Matters and the caregivers that they employ, in our experience, are all exceptional. If I had to summarize the reasons I would recommend Family Matters to others in need of a caregiver, I would state the following: 1) The entire staff including, Account Managers, Staffing Managers, Receptionists, and Caregivers are extremely friendly, caring, polite, professional and responsive. If they say they are going to do something, they do it and do it within a reasonable amount of time. If a problem arises, they are on it quickly and it is resolved swiftly. 2) The staff does an exceptional job of listening to all requirements, qualifications and needs to best match a caregiver with the client 3) The caregivers have very good professional experience, qualifications, training, certifications, and licensing 4) The agency does all of the leg work, so you do not have to do so. As caregivers are employed by the agency, the agency conducts all recruiting, interviewing, background checks, references, licensing, training, benefits, liability insurance, time keeping, and manages the caregiver's payroll. They also handle billing, so you receive an invoice for each period which can be paid in several ways, including autopay. 5) They communicate in several ways and will accommodate their communications to the method which best suits the client 6) You can tell that the employees are treated well and that the management cares about their well-being. Everyone really enjoys working there and it shows. 7) Family Matters has many resources available on-line We highly recommend Family Matters to any person or family member looking for in home care for a loved one.

Andrew and his staff have gone way beyond to provide me with the best home healthcare. I could hope…read moreto receive thank you so much.

Poway Gardens Senior Living has the kindest staff around. Their activities and parties are so fun…read moreand lively that I just hope that when I get to the memory care age I have the opportunity to call this place home. If you ever get the opportunity to tour this location totally jump on it, they are of the highest quality when recognizing your loved ones level of care needed and the layout of each home is so perfect. It is exactly the "home environment" I have been looking for in an elderly care location. Let me rave about the activities a little more!!! Scenic drives, art programs, bingo, discussion groups, and PARTIES, PARTIES, PARTIES!! They celebrate EVERYTHING and I never have to worry about my loved one feeling left out of the fun because everyone is included here!!

Two of our elderly family members moved to Sinceri Poway Gardens memory care in Spring 2023. Family…read more(non-resident) loves it here! We feel we're working together with the staff and administrators here to optimize the situation--one person is having trouble adjusting to being away from home; the other calls the Gardens home. Several hospice nurses and two garden volunteers from the community, as well as a few visitors we've met, have assured us that this is generally an excellent place, especially when compared with the range of what's "out there." My own observations are that the staff work cheerfully and are very helpful. They know the residents well, are kind, and have been communicative with us. The activities staff are terrific. Administrators are responsive and staff really engages our loved ones, encouraging them to participate in activities in their building and at the lovely organic produce gardens that supply vegetables and flowers for the care and local communities. The therapeutic gardening program brings in community volunteers and students. One of our seniors with dementia feels that the menu is somewhat repetitive. Admin arranged a meeting with the director of food services, who personally came twice to chat with our relative about it. This person doesn't like vegetables and there are healthy amounts of those given at meals--hence we have a problem for our veggie-hater. We appreciate the admin taking it seriously.

I love this crew they help me so much with my mom! indeed they are a true blessing! love their…read moreservices! it helps me be sane and not worry so much about my 86 years old mama. I highly recommend them to anyone!

Assisting hands is a very caring agency. They try to make a point to have the same caregivers visit…read moreconsistently, unlike many other agencies where you never know who's going to come. Having a planned schedule is very helpful for the clients. Caregivers are well experienced and willing to learn to do things as the client prefers which makes them very comfortable.

I would give zero stars if I could. Our loved one with Alzheimer's was here for one month. Why?…read moreBecause she got out, mid-day, and no one noticed. Thankfully, a Good Samaritan noticed an elderly woman with a walker headed down Midland St. in Poway. Sunview Gardens was ill-eqipped to care for her. The owner knew she had Alzheimer's and even assessed her! She had no problem opening the gate around the perimeter of the house. It is a very small facility; the staff definitely should have been paying closer attention. In addition, we hired a third party care-giver to stay with her overnight one day/night. This person notified us that a caregiver at Sunview literally yelled at our loved one for coming to the breakfast room before it was time. Stay away from this place if your loved one needs Memory Care.

My 84-year old mother, who's suffering from congestive heart failure, did not have the opportunity…read moreto stay at Sunview Gardens, as she was rejected by the proprietor, Felicity. About a month ago, I got the call from mom that no son wants to hear. "Son, I can't stand up". Mom ended up going to the hospital via paramedics where it was determined that she had previously undiscovered congestive heart failure. She already had crippling osteoarthritis, which we knew, but we didn't know mom's ticker was bad. After hospitalization, she spent several weeks in a skilled care facility. We started in search of an assisted care facility. Now understand that mom does have a budget, so it's fair to say that while we can spend some money, this is not a "money is no object" situation. Also, understand that I've been a businessman for over 30 years and I do believe in negotiation, where appropriate. The party on the other side can say yes, no, or meet you in the middle. I visited Sunview Gardens and I thought it was aesthetically quite nice. Felicity seemed like a strong businesswoman, and I can respect that as a businessman. We found a room that we liked and I thought we had agreed on a price, subject to an evaluation of my mother. I also liked the fact that Felicity told me that they did not have a community fee. We got close to admission time and were working on scheduling a day and time to evaluate my mother. Felicity messaged me and told me that she could not do the price that I thought we had agreed upon. Um...okay. Didn't like that, but I didn't spend a lot of time debating it either. Wasn't thrilled, but it wasn't necessarily a deal breaker either. She asked to e-mail me a message, so we could be "clear on fees and charges". In the e-mail, she mentioned a $1,000 non-refundable administrative fee and a $1,000 deposit which would become non-refundable if mom couldn't move in by Monday (this message was received on Wednesday afternoon). These fees were new to me and had not been previously discussed. Again, I did not rule anything out, but I was caught a bit off guard. I was willing to give her a deposit, that day in fact, but wasn't loving the "non-refundable" aspect of it. Further, I had not previously seen a non-refundable "administrative fee" as high as $1,000. The other similar facilities were no more than $500 and one or more were at zero. I asked Felicity, and this is a direct quote, "Also, do you have any flexibility on your $1000 administrative fee? When we looked at other places, the highest fee that we saw was $500, and one of them had no administrative fee." Her reply? "Hi Brad, I am not comfortable with all of this bargaining on our fees. I think it is probably better to find a facility more in your budget range. As you know, there will be level of care increases in the future, should your mom decline. thank you for stopping by and seeing our facilities. Wish you the best in finding a place that is more suited to her budget". So she made the decision to reject my mother and of course I was rather annoyed by it. It's her right to do that, and it's my right to be unhappy about it. The facility is aesthetically nice. My sister wailed like a baby upon learning that my mother's admission request was rejected. Both my mother and I believe that it was a blessing in disguise. While I wish her the best, in turn, I must offer a less-than-ringing endorsement of Sunview Gardens. I respect her right to make business decisions, but I do not have to like the decisions nor the way that she makes them. I also wanted to respond to my sister's ridiculous "counter-review". I did find a nearby room with a private bath, far, far more impressive gardens, zero community fee, zero admin fee, $500 fully refundable deposit and we were told to "take our time" about moving in. I sense that mom is going to get a much higher level of care from a team that I trust. Oh, and they came down $1000 per month. That's called "negotiation", and the owner is "honored" to have my mother stay there. My sister gets caught up on on aesthetics. Cute place. Cute little dog. She had this bizarre little fantasy about visiting her mother there around Christmas. Reality check Laura, it ain't going to happen. This lady rejected your mother. There's absolutely nothing wrong with negotiation. There's absolutely nothing wrong with politely asking about fees that are plainly out-of-line with the competition. Instead my sister attempts to justify them and Felicity's actions. How's that for loyalty? As a side note, as of this writing, there are zero dementia patients at the facility where my mother is going. Only very sharp residents. One was a professor who graduated from Oxford University. And unlike the situation with Felicity, I actually trust the owner and the husband and wife care team that will be looking out for our mother.

Great communities. The staff is very very attentive and caring. Would highly recommend.read more

From the owner: Life at Pacifica Senior Living Poway combines all the best lifestyle features in one incredible…read morePoway, California senior living community. With a serene and inspiring indoor setting, you’ll have endless options to have fun, make friends, and relax. Our Independent Living community provides a comfortable space in a community of friends, while Assisted Living provides ongoing daily assistance for those who need an extra hand, allowing them to focus on what’s important.