Dr Hurley is lovely but her support staff including nurse practitioner are awful. I waited for 4 months to have them fill out authorization for medicine and when they finally did it, the dosage was incorrect! I have changed Dr's and am so relieved to have an office that answers calls and a Dr that actually calls back. read more

Dr Hurley is a fantastic doctor, she's just surrounded by incompetence. The office staff does a terrible job of following up when they say they will, or checking messages. It's already fairly difficult to get in contact with a live person as it is. read more

Dr. Hurley is very professional and pleasing to work with but the front office staff needs to be more personal instead of curt remarks and questions and the way they deal with patients. I seldom see them smile at all. I even overheard a phone conversation where this one staff person got frustrated with someone on the phone (probably a patient) demanding to speak with Dr. Hurley. Well, I was in the office on Nov. 14 and still have yet to have ANY of my refills sent to my pharmacy?! I have had 2 occasions when my Prolia was delayed and probably again this month. I have left numerous messages and NO ONE calls back!!. Does this staff not care about those of us who depend on our medications? The only nice and professional caring staff person is the mature nurse or practioner who is always courteous and caring attitude. read more

My family has seen Dr. Hurley for years. She spends extra time in each patients room which is great, however this causes longer waiting times. Something you need to know. Her office staff is VERY LAZY! You have to show back up @ Dr. Hurleys office in person and beg to have any referrals, prescriptions or any paperwork completed. They are extremely unprofessional and will hang up & ignore all of your phone calls read more

Dr Hurley is a good doctor, but her staff is atrocious. I have called repeatedly for over a week bc a prescription Dr Hurley wrote wasn't approved by insurance. The pharmacist stated she needed to write a different version for the prescription to be paid for by insurance. I finally got a call back but missed the call. I returned call within 5 mins to be greeted by answering service at 3 pm in the afternoon. I left messages with answering service, on nurses' extension, on refill extension...Still 2 weeks later, nothing, no prescription!! read more

Dr. Hurley is dangerous and should have her license pulled. She missed a diagnosis that caused lots of pain and suffering. Her staff is incompetent and rude which is evidenced by the disarray her office is in any time you call or visit. read more

this dr. is a total joke if you are looking for someone that care. I went to her for several of years to only find out she didn't really care when an issue came up. they only care about the money because your health is not her concern. read more

I have been a patient of hers for my entire adult life (12 years). She is always compassionate and caring. Even with Covid restrictions I haven't felt my care has been compromised. Her staff has went through a lot of changes in the past year making for some longer waits and not as great service. However, we are on the other side. Everyone is friendly and caring. I appreciate my physician for everything she has done and what she will do in the future. For those that have had less than great experiences. I say try another office and you will see the wait times are longer no matter where you go. Some days will be a 2/5 but working in healthcare is hard on people (doctors and support staff). read more

Dr. Hurley is the best doctor. She has a great bedside manner which is always a double plus in my book and she really does care about her patients. The only reason I didn't give her five stars is because her staff is the rudest staff I have ever met. They are beyond disgusting, lacking in courtesy and organization, but if Dr. Hurley wasn't so exceptional I would NOT go to her. You can forget about refills unless you keep calling in to remind them and forget about leaving a message even if Dr. Hurley told you to. Also, if the nurse asks you what you need for prescriptions or asks you why you are coming in today you need to repeat everything to Dr. Hurley because the nurse will NOT tell her what she is supposed to. Furthermore, you will not get a letter or phone call for test results that you pay for. You have to call in time after time trying to get them. This has been my experience after years of going to her so that's why I'm giving the heads up. read more

Dr. Hurley has been our family doctor for almost 15 years. Do we have to wait a long time when we get to her office? Sometimes. But, she is more than worth it. People don't realize that when you are waiting longer than you think you should be waiting for your appointment, there may be an emergency happening with another patient in the exam room area. Dr. Hurley does not arbitrarily keep people waiting because she wants to do so. Her skill, intelligence, knowledge, compassion, and empathy have kept us returning to her. Dr. Mary-Margaret Hurley is the best. read more

Dr. Mary Margaret Hurley has been my primary doctor for years, however, things have really changed lately. I came in a week prior to my appointment to update paperwork and get my blood drawn for my physical. On the day of the appointment, we arrived fifteen minutes early but still waited over an hour just to be called back by the nurse. Irritated at this point, I asked how long it would be to see the dr and the manager stated that the appointment would be "one and a half hours." This is a ridiculous amount of time for a physical and no health issues. I would NOT recommend this office to anyone! read more

Dr Hurley is a wonderful phsyician, attentive to her patients remebers you and is genuinely a very nice and warm person. Her office is a mess though, I have never ever been seen on time or anything near my appoiontment time. I have discussed it with the office staff and the Dr herself and nothing has changed. I routinely either do not get my test results or recieve them literally months after the test was taken. I have recieved another patients test results along with mine, which is also concerning. Its too bad that I will have to find another doctor but routinely waiting an hour or more is unacceptable customer service. read more

The best doctor in Germantown. She has been my primary physician for 19 years and I would not even consider going to anyone else. Always very honest and goes above and beyond to get complicated paperwork done for your job or insurance purposes. Recommend this business. read more

She passed the buck, dropped the ball... whatever you'd like to call it. Due to her lack of care, my loved one died. Staff was not very helpful nor were they truthful. There was no option for zero stars, but that's what I'd rate her. read more

I agree with the other post. While Doctor Hurley is amazing, she has the worst staff. They are rude and never get back with you for test results or medicine refills. I keep saying I will find another doctor because of the horrible customer service. I am still with her but am beginning the process of finding someone else. read more

Dr Hurley has an excellent personality and caring and gentle manner with patients. The office is a disaster. No followup with patients on test results. Patients have to call and request those results and even after repeated requests, calls are not returned. Why do patients have to beg? I think that Dr Hurley has no idea that there are significant problems with the office operations. She shares the facility with another doctor and, even though patients are scheduled individually for a specific doctor, the staff will fill all the waiting rooms with the other doctor's patients, leaving no room for Dr. Hurley's patients. Long wait times, poor organization and no follow-through. So disappointing given her terrific skills as a doctor. read more

It takes her entirely to long to want on here customer. Noone has all day to spend in the doctor's offices and if you 15 minutes late they wants you to make another appointment when you visit her it might be 2 or 3 hours before you see her. I've been here today since 9 and it's 11:16 and still haven't seen her as of yet. read more

Dr. Hurley is lovely. She's attentive and really listens to you. She's easy to talk to and makes you feel comfortable. Her staff is mediocre--- no one greets you when you walk in, no one tells you how long you'll wait. My two-star rating is because you will, 100% of the time, wait for 45 minutes to an hour, regardless of your appointment time or how early you show up. It was so irritating to realize that they expected me to wait patiently and quietly for an hour even though I was just there for bloodwork, on my lunch break, early for my appointment and was the only one in the waiting room. read more

Dr. Hurley is a very knowledgeable doctor. Her office and nursing staff are rude and incompetent. Billing is wrong with bogus charges, no resolution to matters, no refills on prescriptions and prior authorizations are not completed, wait times are terrible and I have also had other patient's information mailed to me with personal information on it. It's a waste of time to even go there because even if something is prescribed chances are you will have a great delay filling/refilling your prescriptions. Customer service does not exist at Dr. Hurley's office. It's a shame because she seems to be a good doctor. read more

I like Dr. Hurley I really do but her office is just a huge mess. I was forced to sit in a rolling chair in the hallway instead of an exam room and was expected to discuss my medical situation and ask questions within earshot and view of other patients. That just seems so wrong to me. This was after waiting an hour to get an ultrasound where it was discovered what part of my problem was but I can't seem to get treatmeant for it. I am miserable but she doesn't seem to care...she feels fine. read more