Called to set an appointment - woman on the phone was short and rude. She mumbled something about…read morehow I had to send my insurance card in - to what or how, I have no idea - and offered no guidance or courtesy. Not the best way to welcome a new customer. I'll be finding another eye care place that has employees with at least a little customer service skills. I'll never understand why so many places hire employees like this, as they cost you so much business.

My doctor of 25 years recently retired and I had to find a new optometrist. I was uneasy about…read morechanging doctors after so many years. A fellow employee recommended Dr. Vricella at Fenton Family Eyecare. I could not be happier. Excellent, state-of-the-art equipment. Friendly and knowledgeable staff and a FANTASTIC optometrist. I highly recommend Fenton Family Eyecare.

Literally cannot say enough about this entire clinic. I followed Dr. Miles from her former…read morepractice, and I am SO glad I did. Complete transparency, Dr. Miles is always fantastic, but the staff at her old location was not. The ENTIRE staff at Kirkwood Eye Associates is fantastic! They are always super helpful and go out of their way to ensure you have a great visit and don't leave with a bunch of unanswered questions. They take as much time as needed to walk you through everything, explain everything and what I like most is there is never pressure to spend money. In fact, they suggest ways to save you money in a lot of cases. If you need contacts, glasses, whatever - look no further, Kirkwood Eye Associates is the best!

I've gone to Dr Biondo since the day he opened shop, in Kirkwood…read more Dr Biondo is very knowledgeable and professional. His assistant, Lauren, is first-rate, as well, Both have been very thorough and patient, in assisting me w/the twists and turns, in my journey w/dry eye and Scleral lenses.

I'm not sure what my doctor's name was but she was unable to print a copy of my retinal scan. As a…read morediabetic, I have been keeping copies of these images for years, for trend analysis and to provide to my primary care physicians and flight surgeons. She told me she didn't know how to provide a copy for me and that my other doctors wouldn't know what they were looking at anyway. I found this very unprofessional and unresponsive to a patient's needs/request. This was the first time my request has been denied. Since there are so many optometrists/ophthalmologists to choose from, I will be taking my business elsewhere

Every appointment time is busted. I waited for an eye checkup for 45 minutes after my appointment…read morestart time and realized I was excited that it was one of the quicker ones. So if you really don't mind sitting in a room for an hour when you have set an appointment time, then this place is the one for you. I'm thinking about getting lasik just to stop going to the eye doctor.

We've been patients for decades and Dr. Haring is one of the finest folks I know. But since the…read morepractice no longer belongs to him, his spirit of caring community and customer service is being slowly sucked out of the place. I will always come to him for my eye care, but my recent experience buying glasses was very disappointing. I was picking up my $1500 glasses and saw that they are offering a 40% discount on new glasses! I asked to have that applied to my $950 copay and they refused. Why? Because I used my insurance. Does it say that anywhere on the discount flyer? Nope. Not a whisper. It was very disappointing. Not because I didn't get the discount, but because I left there feeling incredibly disrespected and cheated. My hub and I will always see Doc for our eye care but they will never sell either of us another pair of glasses. 3/31/25: The utterly unresponsive response attached to this review actually makes it WORSE. No organization that "strives for 5-star" service acts like this. Now I've been disrespected AND dismissed. Learn from this, John D. If you aren't going to do something about your customers' complaints, don't be dismissive. Just say nothing.

My 3 kids and I have been patients here for several years and my husband recently became a patient…read moreas well. Today, I had a scheduled appt with my 15 year old daughter. We have always declined the optimap pictures, which is a little box you check on the paperwork. It has always said on the form, that if you decline the pictures, you will have your eyes dilated. ( Except during covid, they said it was required, so we all did the pictures at that visit.). The appt after that, we declined them and I asked Dr. Haring if my kids and I needed to do the dilation part of the exam, because the appt had wrapped up and it hadn't happened yet, but he said no, it's not necessary. Ever since, at each appt, we've done the same thing and we have never once been offered to dilate our eyes. I assumed they knew what they were doing and never questioned anything. At today's visit, the office manager tells me they have notes they've been keeping on me that I have refused dilation at every visit, which has absolutely never happened. I've never been to an appointment here without my kids having appointments as well. 18, 15 and 11. They have never been offered to have their eyes dilated either, nor have they ever witnessed me telling any staff member that I refuse having our eyes dilated. She started speaking to me as if I was some problematic patient, when we have been patients for years with no issues. Today they said insurance has changed and it's required to do one or the other, but that I cannot drive if I chose dilation. I was not sure what to do at that point. I didn't mind getting dilated today, I just was not sure about driving arrangements. I was also in complete shock that the office manager told me they have been keeping notes on me refusing dilation, something that I've never even been offered. In fact, was told it was not necessary at my second visit. I tried to figure out what was going on, but she refused to hear me out. The office manager was rude with me, telling me to chose or reschedule for January. Her tone and attitude towards me was completely unwarranted. She could not be bothered to try to remedy the situation. It's the most awful feeling being told you've done something that is completely false and having the office manager so unwilling to even hear what I was saying. She handled the situation so poorly. I chose to leave with my daughter without rescheduling. I prefer to find another office that does not keep false notes about patients and then treat them so terribly when they are surprised to hear that that's what's been happening. Why would they continue to see us, as patients, for so many years, if we refused something they required? Probably because it never happened, I've never refused anything. Why would anyone go to an eye doctor and not want the proper care? I don't even need contacts or glasses. I go to make sure my eyes are healthy. So unbelievably disappointed with how I was treated. Now that I am home, I wish desperately, I would have asked her "what in the world did I do for you to treat me this way?". Essentially calling me, a patient, a liar and not allowing the person she's made all these false notes about to try to figure out what in the world happened. I cannot describe the absolute disheartening feeling this woman left me and my daughter with. This family of 5 will find Eyecare elsewhere.

I went in for my 6-month check-up yesterday to check the status of my eyes since I have Type One…read moreDiabetes and Pigment Dispersion Syndrome. Anyone entering the hospital building has their temperature checked by a nurse at the entrance and is banded with a green wrist band to show they have been screened. This made me feel safer going into my appointment. The receptionists at Envision were pleasant as always during my check-in and copay process, and within a few minutes I was taken back for the start of my appointment. Everyone was wearing masks, and there was lots of sanitizer available. The tech I had was great with wonderful bedside manner. He made sure to ask all the right questions, cleaned all surfaces in front of me, and explained the process of what went on during the OCT. The chairs throughout the office have all been recently fixed by Dr. Davidson now, which he mentioned when I got to see him for the end of my exam. Thanks for that, Doc! Overall, I had a great painless visit and received the same diligent care I always do when having my eyes looked at. Thanks so much, Envision Team!

If you choose this Ophthalmology group be prepared for changed appointment times and locations…read morewithout your consent or acknowledgment. They simply change their schedule without considering the patient, and you won't even know it until your day prior reminder. Make certain you read all the details, because chances are it's actually a different time or place, not simply a confirmation. The staff is completely indifferent to any inconvenience this may cause you. I had problems after a procedure, and the attitude I received from the individual taking the call was unprofessional, as if surely I was mistaken. The general attitude, even with the doctor was "get in, get out, we really don't want to be here".

I was assured at the time of service that I was paying the full amount I owed. Three months later…read moreI was billed an additional $111 with no explanation as to why. Despite multiple calls to the office in Fenton, reaching out via the AI bots, calling their billing number (what a joke) and physically going into the office multiple times, i could not get an explanation. Each of the four contacts with the local office I was told they needed to investigate further and assured me they would call me back. Nope--not even once did they do what they said they would. From reading other reviews of Clarkson, it seems that ignoring billing questions could be a corporate issue, perhaps it is even a corporate strategy. To wear people down so they pay or turn the account over to a collection agency. Very poor way to run a business because word gets around. And to add to all of this frustration, the glasses they sold me that are supposed to be scratch resistant are way more scratched than the previous glasses I wore for over four years.

My family and I have been a customer of theirs for at least 8 years now. Never had an issue until…read morethe last appointment in Jan of 2026. All the exams and services provided were the same as before, my insurance is the same as before, yet I got a bill for an additional $189. When I called to inquire, I was told that a picture that was taken was coded under my health and not vision insurance. I asked why is that the case now considering it has not been such for years and got no answer. Needless to ay all three of us will be finding another provider.

When we arrived for our appointments, my husband and I were immediately welcomed in and the team…read moreworking had a process that was smooth, consistent and well executed. There wasn't a time when we felt ignored or overlooked. I really enjoyed experiencing the enthusiasm and knowledge of everyone on the team. I appreciated the care and reassuring manner of Dr. Secoy. Before this appointment, my husband and I had been seeing a different specialist in a franchised business, and although the physician was knowledgeable and efficient, the set up there was very business minded, get them in, get them out and the sincerity and warmth was just not there. In conclusion, we had a great experience and look forward to continuing care with Dr. Secoy and the team.

I usually think you want the big office when it comes to health care. Less worry out getting…read moreappointments or vacations etc. Well after being a patient at a place that rhymes with larkson for years. When I needed them for an urgent visit they told me in about a month I could get in. My wife was a patient at Manchester Eye Care and Dr Secoy. Received a same day appointment and antibiotic prescription. Perfect follow up appointment and for years now Dr Secoy handles all my routine appointments and corrective lenses. Eyecare the way it should be! Cannot say enough great things about Manchester Eye Care.

Years ago my family & I started at the Richmond Heights office. It was a beautiful space and the…read morestaff were friendly and efficient. Dr LaPointe was great: friendly & knowledgeable, joked around and made good use of our time. We all came here for a number of years. Bill in the eyeglass department was great and the younger blond woman at the front desk but she eventually left. Then we tried the Watson location since it was a bit closer to our new home. This was a very different experience: the office staff not as friendly or personable. Chloe was terrific but wasn't always at this location. It just keeps going down hill here, unfortunately. It boggles the mind that they keep the same front desk staff who refuse to smile and don't look or act like they want to be there. It's all gloom & doom in there now. We would sometimes go back to the RH location, but it wasn't the same either.

I finally found an eye care place where no one pressured me about upgrading my prescription. The…read morestaff was friendly and got me in for an appointment pretty quickly. What really surprised me was that after picking out my glasses, the whole visit cost me under $150. If you have VSP, I'd recommend this place. I'll be going back every year for my eye exam.

i am really getting irritated with Target as an entire company as of late...this is just the latest…read morelittle gem of piss-poor service I have experienced in my recent adventures with Target... I went here in February for a box of my disposable contacts after moving from TN. I of course have new insurance with the job change and have utilized Target Optical in TN for the past year. I went in and after they found out what fabulous insurance I have they got all excited about trying to sell me more and I also had my husband with me and I he went on back for an eye exam and when he came out they had him all talked into prescription sun glasses and top of the line frames and it is true that his insurance would have covered a great portion of this but he didn't need to be "sold" all this...they man needed glasses to see and he would have walked out of there with them if they just kept on track and worked with that and then let him know about some other extras...just because you can get a good deal doesn't mean you want to shell out more from your pocket...He would have been paying close to 400.00 out of pocket for all they suggested. I tell you this because in the height of all this shuckin' and jivein' by the sales people. I ended up getting supposedly a years supply of contacts that they put thru my insurance plan---I still had to pay around 60.00 out of pocket....but i left with a couple boxes of contacts....flash forward 6 months later---labor day weekend 2013---- I'm ready to take a road trip out of town....call hubby at work tell him to pick me up a box of my disposable contacts....Guess what----my prescription ran out in May...why in the world did they not update my prescription when I went in to them with new insurance in February.....???? I was livid...because I thought this had been done.... I called the store and had them pull my file because they couldn't find me in their computer system...she said she would call me back....she did not...I had to call them back....they had no solution for me....I asked if they could schedule an appointment for my return and give me a temporary disposable pair (which by the way Wal-mart has done on several occasions when I utilized them in the past) They were little bitches on the phone about this. I am done with Target optical and done with Target as a department store. This is the third strike in a month on their behalf with not living up to my service expectations .

I just went to target optical gravois bluffs in fenton, mo to see dr mark veenhuis. So before we…read moreeven get into the exam the guy lectures me as were walking to the exam room. He says "first off you need to see me every year not ever 3 years." Second he says "public service announcement, you need bifocols." BEFORE we even do an exam. He presents as the biggest dork you ever met but on top of that is a total lecuring asshole. So its a big red flag that this isnt going to go well. So i try to over look it. Then I let him know I have itching in my eyes and have a problem going on. When i do he says I cannot help you with that, just like a robot the whole thing. So at this point he starts the exam, and i before he can say more, i say are you going to help me with the issue my eye issue or not, and he says no and i say alright, your fired. Its hard to believe an idiot like this maintains emplyment. really. so next, I went over to walmart across the street and the dr was more that willing to help with the issue im having with my eye as well as do an exam. We wont be going back to target optical and im dropping the target eye insurnace from my work.