I think Dr. Herz is fantastic. Have been seeing her for years. She did my cataract surgery and I…read moreonly use reading glasses occasionally. Surgery corrected my astigmatism. I wouldn't go to anyone else.

I went to Dr. Herz for an eye exam. I thought I might need glasses. She did an exam that was…read moredisputed by the two people who have done eye exams with me since. She did not include the usual information that's necessary to order anything other than simple glasses. I know she is an eye surgeon, but still, one should do high-quality work in all parts of their practice. She didn't. I was annoyed that I had to go get another eye exam and I was reticent about paying her. She sent a $45 bill to a debt collector. I don't think I have ever heard from a debt collector in my life. This was so embarrassing and inappropriate over $45 that she does not deserve. Be careful she's probably a good surgeon but I advise you to be careful.

Dr Hoang was recommended to us. His staff was pleasant, he was thorough in his questions and exam…read more My adult daughter liked him, as did I, so we will go back

Do you want to be treated like a patient in a doctor's office, or are you ok with feeling like a…read moreline item on a financial spreadsheet? If the former, I highly recommend Kind Eyecare. Dr. Hoang and his entire staff treat patients with friendliness, care, dignity and professionalism. Dr. Hoang takes time to truly listen to me and address my concerns. You can tell a lot about an office by the staff; how they interact with each other and the general tone of the office. This a good one - staff engage with each other respectfully and are attuned to the needs of the patients who walk through the door. I would not hesitate to refer people to Dr. Hoang at Kind Eyecare.

We had a very great experience at Kids Eye Care! Our 15 month old son needed to get his eyes…read morechecked for myopia. I received a text message a few days in advance of the appointment clearly noting time expectations of the appointment (our appointment thankfully only lasted about an hour). I was able to fill out my forms online. The receptionists were kind and welcoming. The nurse who dilated my son's eyes was very patient and kind, as you can imagine my son did not enjoy getting his eyes checked and dilated. Dr. Chang also did an excellent job in the examination and dealing with a not so happy baby. I appreciated how easily he explained everything and was able to answer all of our questions.

For a practice that has so many rules for its patients, including strict cancellation policies and…read morepotentially having to pay for cleaning service if you bring food or drink, they sure do not hold themselves to an equally high standard. Appointment was confirmed multiple times over text by the office, including the same day. The website said they were open despite the weather, yet no cancellation notice from the office. (See image.) No one was there upon arrival. No one answered the phone. No subsequent phone call the following day. That is not what I would call patient-centered care.

I have changed optometry offices over the last several years because I have not been satisfied with…read moreany of them. That all changed today. A few weeks ago, I called to schedule an appointment. I was told I should complete the patient form online and bring it to my appointment. This morning, on the day of my appointment, I received a text message an hour before my appointment instructing me to wait in my car when I arrived and to call the office. Erika answered my call and said I could come in and to knock when I was at the office. She brought me back to do the initial intake and and the pre-exam tests. I have major anxiety when it comes to the air puff test for glaucoma. She was patient as I had a hard time keeping my eyes open as I always blink like crazy. I asked if it was ok if I lifted my lids to keep them open. That seemed to work. At one point, I actually let out a faint scream because I was startled. Once we were done with the pre-exam she brought me to a room to wait for Dr. Vicky Wong. Dr. Wong was very thorough in explaining what she was doing during the exam, the test results, and with her recommendation since I mentioned that my eyes have been irritated and dry. She suggested that I look away from my monitor during the workday every 30 minutes and to blink. She also gave me a prescription for Xiidra eye drops to use for six months which should help to produce real tears. I was offered a sample and discount card. Note: Allied Pharmacy is conveniently located on the same floor of the building. I had to schedule another appointment to come back to have my pupils dilated to finish the eye exam as I wouldn't be able to see very well for two hours afterwards and I had to go into the office today. When we were done, Kim Barnhouse, the Office Manager, assisted with the payment and scheduling my next appointment. When I got home, I noticed that my state of residency on my receipt and prescription reflected MA and not MD, so I immediately called the office and Kim corrected them both, had the prescription encrypted, and emailed both files to me. If I had any issues with receiving them, she offered to fax or mail them. Sharon Pollack assisted with adjusting a pair of sunglasses I have as the frame had gotten loose. She suggested if I leave them in the car that I shouldn't because they can get warped. She said I could come back any time to have them tightened. I can't say enough good things about the staff in the office. They are an all-star team and the epitome of customer service. I have never experienced this level of service before from ALL the office staff. Everyone is professional, personable, and helpful. I am certainly going to recommend them to anyone who asks. This will be my long-term optometry office from this point forward.

Vicky is great but the other crew from the front desk to sales are cold and unwelcoming. Got the…read moresame vibe as myEye dr where they just want to give you an eye exam and then sell you glasses for a profit. The optional retinal exam is posed not something voluntary and the choice to buy eye glasses are basically forced on you. I made it clear several times I wanted my prescription sent to me and they assured me it would be sent. Sales person had 0 intention of ever getting it sent to me electronically. Beware

I rarely give five star reviews as I typically will say there is always room for improvement. When…read moreI give a five star review it means I am 100% satisfied with the experience and service provided. I am admittedly picky about eyewear; The frames as well as the lenses. tl;dr- Eyes on Norbeck, and Raul specifically, are a 5 star experience! I purchased every day frames and lenses as well as a pair of prescription sunglasses. Not only did they have unique eyewear and quality lenses, they are a preferred provider in network with my vision insurance! I no longer have to go anywhere else when the time comes for me to look for new eyewear and lenses to go with it! Continue reading if you want the longer review! For years I went to a locally owned eyewear boutique, but after Covid, the shop was sold and their inventory was no longer unique or the high-quality of the previous owners. So I was on the hunt for a new place to purchase eyewear. I had already gone to several places in Washington DC and Northern Virginia and found that while some of the places had wonderful eyewear, they did not accept insurance and my out of network benefits would make purchasing eyewear a $4000 endeavor. Again because I am picky and have a penchant for I wear that is not mass produced. Add to that, I was also searching for an optical shop, where I would feel confident that my eyewear fit me properly, that the lenses were high-quality, and the person helping me select frames understood their inventory and had expertise in what they were offering. Enter Raul and all of the staff at Eyes on Norbeck! Upon walking in, you are created warmly and feel very comfortable. The shop has excellent lighting on the inside and nice big windows which bring in natural light. This is a big deal because lighting matters a lot when it comes to vision as well as the look and feel of eyewear. Immediately I knew I was in a place that cared a lot about vision. The selection of frames are unique and designer, yet reasonably priced. If I were to guess why they're pricing is so much more reasonable it would be because they maintain a regular clientele who are not only repeat customers, but bring in friends and family who also become regular clientele. Such was the case with me. One of my friends recommended the shop to me and I am so glad she did. Upon arrival, Raul gave my friend a big hug and he welcomed to me warmly as well. I explained what I was looking for and provided my prescription. Raul asked clarifying questions and made honest recommendations which included knowledgeable feedback on the frames and the fit. I had not made an appointment as I wasn't getting my eyes examined so I fully expected Raul to either take limited time with me or suggest I make an appointment and come back. I was wrong on both accounts Raul immediately, but without rushing, brought me around the store and we selected a few frames together. His expertise helped me not to feel overwhelmed and he very patiently, with a great sense of humor, brought me to making a decision on my eyewear that I feel 100% met my needs. Having worn glasses for over 30 years, and visited many places that sell eyewear, Eyes on Norbeck, and of course Raul, are a 5 star experience!

The doctor at Eyes on Norbeck is so kind, patient and knowledgeable. I have a bit of a more complex…read moreprescription and he has been so very nice to deal with. I would highly recommend his services. They have more tech type of equipment and also do virtual reality type of test as part of the evaluation process which is pretty interesting.

I've been going to the Maryland Eye Institute for quite awhile now! I see Dr Elera, and she is spot…read moreon. My eyes are throughly tested and screened, before seeing her. During my visit she goes over all of the tests and then the results; in a kind, simple and thoughtful way, without the use of technicalities. I would recommend the Maryland Eye Institute, and especially Dr Elera, for their open and honest manner, with regard to eye care. Thank you! Larry Miller

Long-time patient treated unfairly after an internal error made by the optical department. I was…read morepressured to accept glasses I never ordered and never authorized. When I refused, I was removed from their system and denied future appointments. Poor customer service and lack of accountability from the optical administrator, Eduardo. Very disappointing experience.

Everyone at All Eyes on Rockville is so kind. Because it is a small boutique location, they give…read moreyou individualized attention that makes it feel more than just an eye doctor. For example, they offer you tea and coffee while you wait. This time I hardly waited at all and they were quick yet thorough with all the tests.

Because of a recommendation from a coworker, I called All Eyes on Rockville multiple times (1/2 at…read more10:44 AM, 10:46 AM, and 1:01 PM, 1/3 at 2:17 PM, 1/4 at 3:33 PM, left two voicemail messages, and emailed them once through their web portal) to get an appointment. No response from them, unfortunately. It shouldn't be this hard to get an eye doctor's appointment. I called another place, the phone was picked up within one ring, and an appointment scheduled in a 2-minute phone call.

A good doctor whose office staff are rude or poorly-trained is just not worth it for me; I'll find…read moreanother practice. However, I am happy with my experience at Montgomery Village Eye Center. The office staff are reasonably cordial and seem efficient. They emailed me the patient history form to update, and the form *kept* my info from last time, so reading through the form and updating it was a quick process. Aaaand when I arrived they did not inform me that "they didn't receive" the form, which is something one too often encounters, whereupon you're handed a medical history form with three or more pages worth of data you must now enter by hand. At my mid-morning appointment I waited less than five minutes before the technician took me into the exam room. The doctor appeared within a few minutes -- no long wait. Dr. Rubin is knowledgeable and courteous, and always answers my questions without any trace of condescension or attitude, making for a pleasantly low-stress visit. Thank you! After several visits to this location I conclude that the practice is well-run, and staff are mindful not to waste the patient's time. If you're looking for capable office staff with an efficient process, and a competent doctor, you've found the place. Recommended.

I've been seeing Dr. Rubin for many years and continue to do so even though I no longer live in the…read morearea. In addition to regular annual eye exams I have come in a few times with an an infection or scratched cornea and the treatment he prescribes has always resolved the issue.