Luwanna is amazing. She has taken care of my daughters contact lenses orders for years. She is efficient, thorough and friendly. She is an exceptional member of the practice! read more

Always at least 20 minutes off schedule, usually longer. A roulette deal whether they will accept insurance from year to year. One doctor will and the next one not - in the same office. Nice staff but feels disorganized. By the way there would have been a $35 fee if I pulled on them what they pulled on me today. read more

My son has been going to Eye Doctors of Washington for over 10 years and it has been a very positive experience with both the doctors and the staff. I am particularly impressed with Luwanna, an eyewear consultant, who is super helpful and very responsive when we need to reorder contacts or have questions. I highly recommend using Eye Doctors of Washington. read more

Hylton Mayer is not a doctor or office that I would recommend to anyone. The staff is uninformed, surgery was a disaster... very disappointed. Post op never saw him then to find out there was an "issue" which he did not address. He had another very nice doctor see me the next day. Hence I needed immediate surgery to correct the 'issue" never mentioned to me until the post op appointment with another doctor in his practice. Terrible experience all the way around. read more

The billing department specifically is a complete mess. For a few days the phone number was literally down, then there were really long wait times, and there is no other way to contact them. Billing sends automatic reminders reminders of a bill that I have shared repeatedly should be covered by vision insurance. I have shared the details of that information, repeatedly. There is no evidence of any action or feedback about it. The treatment seems really solid for me and my kids, but honestly this aspect of the experience makes me not want to go back. Please fix your billing department. read more

Scheduled a 9am consultation online. Arrived prior to 9am and checked in on a kiosk. Waited until 9:20am before going to front desk to find out what the delay was for. No information but told I would be seen shortly. Ended up leaving at 9:25 and got no apology. read more

I have not had a good experience with Eye Doctors of Washington so far. I've left several email/voice messages for the surgical coordinator to call me but have not gotten any responses. Also, I did not like Dr. Shah's bedside manner - an arrogant and dismissive manner bordering on rude. I don't plan to use her. read more

As far as I can tell, EDOW are technically very good - certainly Dr. Schorr is very competent and is very much on top of my deteriorating eye conditions. Administratively, the office is a mess. I had an appointment today which required me to rearrange a rather busy schedule. However, on arrival it turned out that the appointment should not have been made as the doctor was not in the office today. The receptionist was very gracious and offered many apologies - explaining to me that I was one of very many who would have wasted journeys. This is not the first time that I have encountered similar bureaucratic confusion at this office. read more

I would not recommend this practice. I came in because I needed antibiotics for a red/pink eye. I spent almost an hour undergoing tests (which increased the bill) and only 5 minutes with the doctor. Also, billing was a hassle because there is a separate billing office that doesn't know what they're doing. E.g., co-payments at the doctor's office are not reflected on my account because they use different systems. Save yourself the trouble. read more

This is my second surgery with Dr. Vincente. He is not only a great surgeon but very kind and personable. And, of course, my surgery went very well! But I cannot forget the wonderful pre-op care that I received from Nelson Lopez, Pediatric Ophthalmic Technician, who works with Dr. Vincente. Even though I was running late, he received me kindly and was extremely detailed in his measurements. I never felt rushed and was well cared for. I would give him 6 stars if I could! read more

Eye Doctors of Washington - Optometrists Near Me - Washington, DC, District of Columbia

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In the month of Sep 30,2024 me & my wife visited Eye Doctor Of Washington - Olney ,MD.We have taken appointment for Eye checking and very clearly discussed about the charges, Co-payment.The officer incharge took our insurance details. After due checking he confirmed us that we will have to pay $50/ - each towards co-payment only & NO ADDITIONAL CGARGES. We have confirmed explicitly while confirming appointment and at the reception when we visited. Afterthat, we were waiting for our reports but instead of that after LAPS of FOUR month we have received INVOICES for total $276/-. So for the Wrong Invoices and for Reports we wrote their Philadephia office TWO times but NO RESPONSE! ! ! Intead, they were sending Invoices over & again asking for payment and troubling us & giving mental pressure to Senior Citizens. So, we visited with high hopes but it gave a very bad taste and feel like, how such an organisation work. We are trapped and cheated. Lomesh Parikh read more

They dilated my eyes, then "forgot" to record data on near vision and reading. No apology. Just a demand that I come in for another appointment. Then a promise that they would email me my prescription "in the next half hour". Never happened. Stay away! read more

I recently visited Eye Doctors of Washington as a new patient (1/10/2025), and unfortunately, my experience left a lot to be desired. If you're on the fence about finding a new eye doctor in the DC area, I would not recommend this practice. First and foremost, their billing practices are extremely opaque. I received a bill for $87 covering three services, yet my entire visit with Dr. Mantravadi lasted all of six minutes. It felt like the office was trying to nickel and dime me--charging an amount small enough that most people would just pay it rather than spend time contesting it. To make matters worse, their billing partner was similarly a nightmare to deal with when I tried to address the charges. I've never felt compelled to write a review before, but I wanted to warn others--especially new patients or those who've recently moved to the DC area--that even with solid insurance, you might still get hit with surprise fees here. Based on my experience, I recommend looking elsewhere for your eye care needs. I will update this review if I hear anything additional from the office, but if it's still up, note that my experience is unchanged from what's described above. read more

I am so grateful to Eye Doctors of Washington. My cataract surgery went very well. The nurses and staff were very professional and capable. One eye needed additional YAG laser follow-up--a common occurrence. It was takjen care of as an outpatient and the lens envelope is completely clear now. Wonderful people, caring professionals and a great result. Thank you! read more

July 12, 2024. This was a bad experience at 1016,16th .DC location, While booking the aptmt, I had told clearly the call center agent that i need full internal eye exam for retina as I have laser barrage done in both eyes. When I went to the clinic, I gave all eye procedure /laser documents from India (Shroff eye center, New Delhi which is highly reputed) to the nurse and again reiterated that I wantd internal eye exam for retina. She sent me to thedoctor but when the doctor reocommended me to see a "retina specialist" I could not wait to ask him" what are you? and his response was " I am glucoma and catarct" doctor. Why did he see me then? and then I softly asked him - should I pay, and he was quite. When I raised this question to the reception when they were charging my card, the receptionist says" I am sorry". This is bizzare, and was notexpected from eye doctors of washington , just for $194?? When I called them for a refund, it was very difficult to talk to anyone. Seemed like no one wanted to talk to me. Finally I did talk to someone and asked for a refund. but to no use! I then went to the Retina specialists of Bethesda which were very professional and examined my eyes and It was a good experience. All the receipts are attached. read more

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I have been very pleased with my visits to Dr. Kim. He is very warm and has a great bedside manner. He is very thorough and explains everything in an easy-to-digest way. I feel very comfortable under his care. The office itself is in the basement of the building. On one occasion the whole lobby was full, and I had to wait a good 45 minutes. However, the care I received was great, so I didn't mind that much. The ophthalmology techs were quick and pleasant enough. Some of the tests I had done to check the retina were very uncomfortable, but I think that is a small price to pay for healthy eyes. I definitely recommend Dr. Kim! read more

Dr. Clinch is a terrible Dr. He performed Laser Assisted Cataract surgery on me. I had a terrible headache after the surgery and I even threw up in my car on my way home. I can read without glasses but I have to wear glasses to see anything beyond 1meter. My astigmatism is worse than before. I went to talk to him after surgery he was extremely hostile and rude. He said he is not God he can't make me young. Then he suggested I can pay more and he will correct my astigmatism in his office. I wouldn't let that doctor operate on me again. I am glad he did not make me blind. I don't know how he is allowed to practice. He wears glasses and he advises you to have multi focal lenses. EDOW should make him retire. read more

Appreciate that I wasn't kept waiting long. Ematu was absolutely delightful as a technician, good energy. And the doctor was cool too.

While the physician I connected with was helpful, Eye Doctors of Washington is terribly managed. Getting an appointment is difficult. I made a request for medical records which has still not been responded to after 6 months. They will not share medical records electronically because they have not invested in a secure system that would enable them to do so, which means you must submit a form to have records mailed, which they refuse to acknowledge. Without medical records, going to a speciality eye doctor is effectively useless and a waste of time and money. read more

The office is terrible. They charged me out of pocket $675 for the procedure and refused to file the insurance claim, althouuugh being a a preferred provider for my insurance. I filed the claim myself, insurance paid them in addition to what I paid $69 that had to be sent to me. For more than a month I am trying to get hese $69 from the office, nobody returns my calls, nobody responses to e-mails. The doctor (Mary Fischer) does not seem to be interested in yhe patient, and rushes the appointment, spends not more than 5 minutes with the patient read more

I've been a patient here for more than a decade and have had great care...when I can access it. This year I used their online form to make an appointment, then they responded ONE MONTH LATER to tell me to call or to use the form I had already used. I called and am placed on hold for hours at a time and no one answers. Can't do business there if I can't get in or talk to someone. Guess after nearly 15 years I'll go somewhere else. Super sad and super frustrating. read more

This company has to be the absolute worst when it comes to patient care. I gave them thousands of dollars for my cataract surgeries, thinking that they'd be interested in following up. Good luck reaching any of their staff members! No-one ever picks up any of their numerous phone numbers. I've been in a holding-transfer-hangup hell hole for a week now, only wanting to get my prescription. Avoid these people like the stain on humanity's eyeball that they are! read more

Excellent medical services. However, unable to connect with appointment services by telephone. Must go to an office to schedule appointments. Apparently "new phone service" is highly inefficient and has been for many weeks. Also, business cards for service providers include incorrect telephone extensions. read more

This is a terrible doctors office! My experience was the epitome of unprofessional. I arrived a few minutes early for my appointment to sign in. After doing so there was no place for me to sit so I was forced to stand. A number of techs and doctors walked passed me, but no one acknowledged the fact that I was the sole person standing in the lobby. Turns out they were running terribly behind. I ended up waiting over an hour for a doctor that basically forced me out the door. She was kind enough to provide rudimentary information about a condition I've had for six years, and recommend doctors to which she only provided the name. "You can Google the addresses and numbers, right?!" Dr. Shah asked me after waiting over an hour to see her. Very classy! She informed me that she does do the procedure I inquired about but won't be getting more kits in this year. She refused to schedule a follow up appointment and acted as though they would never receive the kits ever again. This just sounded very fishy, and given how rushed I felt, I didn't feel as though me or my eyes were any significance to the people here. I saw Dr. Luckie for a few minutes on a previous visit, and she was very patronizing. I was scheduled without regard for my condition and wasted time, money, and was scheduled at the wrong office. They meant to schedule me with the cornea specialist who didn't have any more kits to perform the treatment she recommended. Please please stay away from this doctor's office! Go somewhere where you matter and where they take you as seriously as they take their money from the insurance company! read more

Went in for a lasik consultation - did a few quick tests and didn't even see the doc. Was told doc would call me the same day informing me whether I was a candidate for lasik. Never got the call. Tried calling the office the next day - on hold forever and never got to speak with a real person read more

I am an existing patient and need medication refills for glaucoma and no one answers the phone! During business hours. So far I have been on hold "waiting for the next available agent" for nearly an hour. They give the option of pressing the "*" key for a call back and it usually does not work on my Apple 12 pro max phone. I went through this yesterday. Finally got an agent after 45 minutes on hold and told her I was out of medications and please call in my refills. They did not call it in yesterday because I went to the CVS I wanted the refills and they had no record of the prescriptions. Today, I get a call from an assistant/nurse from Eye Doctors saying the medications were called in. No! According to CVS. Which is why I am sitting in the CVS parking lot on hold for an hour at this point. Turns out CVS has it after all although 2 people at the pharmacy told me there was no record. A third person finally tells me that because I have never filled a prescription at CVS, she was waiting for me to come in to create a profile and put me into their system. CVS pretty much sucks too. Anyway, a doctor's office that does not answer the phone and keeps patients on hold forever is pretty useless. I tried both "appointments" and "all others". I can't even get anyone to change an appointment. Ridiculous. Follow up: Eye Doctors calls me back at 4:22 (their office closes at 4:30) telling me to call them back at the same office number I was on hold for an hour on Thursday and Friday.... So I can stay on hold all weekend?!? Completely ridiculous. They were obviously an answering service since the call was from Orinda, CA. At the very least, Eye doctors needs to hire a better answering service. Truly the worst experience ever! It's worse than calling the cable company:( read more

Every time I visit this office (never again), I'm reminded about the ridiculous rule that I need to make a separate appointment if I want a contact lens prescription because the eye doctor cannot write me a prescription for contacts, but only for glasses. I have never encountered this anywhere else. They also charge extra for a contact prescription. Second, each time I visit this office, I end up waiting almost 1,5 hours just to see the doctor for about 6 minutes. During the waiting time, a number of people (whose training or credentials are a mystery) put me through a number of machines, half of which don't end up working, nor can they explain anything to me. I won't be going back. read more

Difficult to get an appointment. Long hold times. Once I finally got an appointment, they canceled it the night before and told me they weren't responsible. Things come up, I understand that, but starting with "it isn't our problem" is really poor customer service. The scheduler was extremely rude. Would avoid this practice. read more

I have been a long standing patient of one of EDOWs ophthalmologists, before he joined EDOW. Now I am unable to book an appointment with him, as no one ever answers their phone. One number for appointments and no one is there. Annoying as hell. read more

Just waited 90 minutes past my appointment time! And counting. Yep they had a new computer system up but that delay was only minutes--- not hours. Such a wait during Covid nonetheless is inexcusable and disrespectful of their patients. I finally after 90 minutes and an hour of being placed in an examination room with no further interaction with staff, just got up left the exam room Advised the front desk that I was done snd suggested that they not charge for this " visit". Ok an edit: the doc that I was scheduled to see called me and apologized for my wait. He and I did discuss my eye problem and made a treatment plan. Imperfect but it certainly helps to have the recognition that one shouldn't wait for 90 minutes read more

Because of the high quality of the glaucoma specialist who treated me, I had been a patient at EDOW for years, enduring insolent front desk staff and unprofessional technicians. The focus of this practice is NOT on you as claimed but on performing lucrative procedures. Stable glaucoma is no longer a priority. When my doctor changed to cataract surgeries, I was directed to see Dr. Kim who spent less than 2 minutes evaluating my complex history. In the meantime, I had occasion to see an optometrist for glasses. He performed a thorough exam and asked whether I was aware that I had AMD. I was not although I do have a genetic risk as documented in my chart. At the next visit with Dr. Kim, the same perfunctory exam. Afterwards, I asked him if he had noticed drusen characteristic of AMD. He said he had not but took another look and confirmed the AMD diagnosis. He said to come back in a year. Shortly thereafter I experienced an incident of advanced AMD which thankfully is being treated by a competent retinal specialist in another practice. I spoke with EDOW staff regarding this egregious missed diagnosis and was told to expect a call from Sylvana Hernandez. I knew not to hold my breath. Never heard a word. A group of expert opthamalogists? Not so much. read more

Beating your head into a brick wall may be less time consuming than to try and engage with Eye Doctors of Washington. It can take hours before one of their "oh so busy" operators can be bothered to answer the phone. People seeking to make an appointment may feel a sense of accomplishment by actually getting someone to answer the phone, but really this is only the beginning of one's troubles. What one actually has done by getting someone on the phone is merely to enter yet another level of Hell, lower and more irritating. Customer service is even worse here than you can possibly imagine. Sometimes your reward for waiting several hours on hold is merely to be placed on hold. Once several more hours are spent on hold one is rewarded by being told that the most minuscule request is "impossible," just like in the third world or one finds oneself in an endless loop of being placed on hold and begging the staff to do something, anything really to make the whole sordid business worthwhile. Really it would be best if this business just didn't have phones at all, but reverted to the 18th century and mandated people show up in person. This business offers all the convenience of a pre-industrial environment, prior to electricity and all the concern about customer service as one can expect in the post-COVID to Hell with all patients and customers environment. It is the worst of all possible scenarios. read more

Awesome experience with EDOW. Brittany and Mollie were real helpful in answering all my questions and making sure I was ready to have my LASIK procedure. They were very responsive and never left me hanging. Dr. Clinch was also very positive during the actual procedure and really helped me get through it when it got uncomfortable at times (procedure went by very quickly). Would definitely recommend to anyone looking to improve their nearsightedness. I was able to pop in for a free consultation and get an accurate diagnosis on whether I was eligible before making any decisions. One thing I would add would be more face time with the doctor actually performing the operation, if possible. The other doctors and staff are all wonderful but I think that the extra face time b/w the patient and doctor pre and post op would make the patient that much more comfortable. read more

I cant say Thank you enough to express my gratitude to Dr. Clinch and Dr. Mayer. Quick note, Dr. Clinch has been my eye doctor for 22 years and despite my begging to perform Lasik, he always recommended not to (I can tell you that even Japanese doctors assured me good outcome). This summer Clinch saw me and told me that a new procedure would be great for me, its called "LAL" and recommended Dr. Mayer to perform the surgery. The outcome has been a life changing event...for someone that has been wearing glasses for 50 years... So, Thank you to both...amazing people, superb doctors.. read more

DO NOT GO TO EYE PHYSICIANS OF WASHINGTON. I went to EDW because they had a fairly decent reputation. At least, there were no critical reviews and no alarm bells that went off when I asked people in the Washington, DC area about the practice. Then, I went for my first appointment and sat in the waiting room for an extended period of time before seeing a physician because the office was very crowded with other patients. I left EDW with a prescription for new glasses. But, when the new glasses (two pairs) arrived, I could not read with them. A call to EDW, and they insisted that I take a couple of weeks and give the new glasses "a chance." After several weeks, I decided that the situation was ridiculous and called EDW to schedule an appointment for the office to re-examine my eyes and the new glasses I had received. But, getting a new apppointment was not easy. After several weeks and one appointment cancelation by EDW, I was able to get into the EDW office. Almost immediately, the ophthalmologist, Dr. Amy Green-Simms, stated that I had been given the wrong prescription at my initial apointment. She then gave me a new prescription and stated that the practice would not charge me for the second appointment. But, there was no apology. Instead she tried to blame the error on the fact that I was developing cataracts. Now weeks later, the company from which I ordered the glasses is refusing to make any accomodation. For example, they will not use the new frames to replace the lenses with the correct prescription. When I went back to EDW and Dr. Green-Simms, I wanted to send a detailed email (so that I could enclose my correspondence with the company that had filled the prescription) but was shocked to learn that EDW would not provide me with an email address. How does a business function today without an email address???? Today, I was finally able to speak with Dr. Green-Simms on the telephone. She, however, claims that there is nothing that she or EDW can do. She has indicated that she will call me next week after she speaks with her office manager. In the meantime, I have decided that I must discuss my "options" with DC's Office of the Attorney General and consumer advocacy organizations in DC. In short, STAY AWAY FROM EYE PHYSICIANS OF WASHINGTON. read more

EDOW will not return my calls or emails, so I am resorting to Yelp in the hopes they will stop neglecting me. I have had chronic dry eye since my surgery and this office refuses to help me. I came here for LASIK in Oct 2018 and was told I was the perfect candidate by Dr. Kang. A week before the surgery, I was told my Dr. Lucky that I would be getting PRK with no explanation of what PRK was, the potential side effects or how painful the recovery would be. I was told I would have "discomfort" which was a complete fabrication. The actual surgery went fine, but I had severe pain for 48 hours and thankfully had had my mom in town to take care of me. I was unable to prepare food, use the toilet or do anything without help. I came in for my follow up the next day and the assistant laughed and said "yup, you're in for a rough ride, they don't tell people that." When I provided feedback to Dr. Lucky she dismissed me and said, "we can't tell people that because it will prevent them from getting the surgery." I found this incredibly misleading and I was disappointed that my pain was not take seriously. Following my surgery, I was told I would have dry eyes for approx 6 months. 2 years later I was still having painfully dry eyes and when I complained to Dr Kang (after painstakingly trying to get appointments) he dismissed my complaints and said I had allergies. Dr Lucky also told me to change my air filters and get a humidifier. None of these worked. Finally, I went to GWU ophthalmology and was told that I do in fact have dry eyes. I have spent over $1000 on systene since my surgery. If I had known that the surgery would have resulted in dry eyes I would not have gotten it done. I have also been prescribed Xiadra and Restasis and my insurance will not cover either. I have requested that EDOW help cover the cost of any of my medications but they refuse to communicate with me. I can only assume they refuse to get back to me because they know they are responsible but do not want to take responsibility. read more

Clinch has the bedside manner of Josef Mengele but none of the creativity. Literally told me he was trying to get out the door for a vacation when I came in for an emergency. Cool man, super professional read more

Initially my experience with Eye Doctors of Washington was fine. I went in to have my eyes checked for dry eyes. EDOW have all the bells and whistles in terms of machinery to test your eyes. But I was irritated at how the doctor pushed products on me -- including insisting I buy a fish oil product that turned out to be 400% more expensive than all the other tested and high quality products on the market. And then, what was Really irritating, was my attempts to cancel my next appointment. I called and called, got no return call. Finally got a voicemail box which cut me off before I could leave a message. And the only email address available is only set up for you to Make appointments, not Cancel them. The whole experience felt very profit-driven and predatory, not at all like going to a real medical clinic read more

In this, my first visit to this large practice, I was seen within 10 minutes and handled with great courtesy. Dr. Clinch and his gentle technician earned both my confidence and trust. It was reassuring to find that the latest, mind-boggling technology was being used in confirming my vision issues to recommend next steps. Dr. Clinch's professionalism, expertise, and explanations (with personal asides about some similar issues he has with his eyes) put me at ease and reassured me greatly. At my next appointment, I will be seeing his associate, Dr. Schor about cataract surgery in both eyes. My husband had cataract surgery months before through this practice and has had no issues whatsoever, so that success reinforces my confidence, as well. read more

Top Doctors of Washington? I'm not sure to whom they are referring but it certainly is not the optical department in Washington DC. You can do better at a Walmart. I am new to DC and needed an eye exam and new contacts. I scheduled an appointment with the 16th St. location. After my exam they told me that my dominant eye had switched from right to left (really? I'm 60 years old. Does your dominant eye really change?). The prescription they wrote for my contacts was drastically different than anything I've worn for the past 40 years. I called back and asked to see a different doctor. They hung up on me. Pass. read more