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    Hutchinson

    2.0 (235 reviews)
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    Services - Hutchinson

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    FRAUD - If zero stars were possible, that's what I would choose. We replaced our 18-year-old HVAC system with a 2-ton Rheem unit from Hutchinson Heating & Cooling in early August, based on a family recommendation. From day one, the system has been a nightmare. Our home now has indoor humidity between 60-80% day and night. Hutchinson sent six different technicians, all of whom admitted the original crew failed to properly seal and insulate the ductwork. Still, the problem persists. Their "solution" was to tell us to run a dehumidifier 24/7 (which only spiked our electric bill) or to pay another $2,500 for a "band-aid" dehumidifier that wasn't guaranteed to work. Managers Matt and George gave us the runaround, promised callbacks that never came, and pushed blame onto our home's construction--even calling it an "anomaly." When we formally requested they remove the system and issue a refund, we were told no, despite their 5-Star Guarantee which states: "If you are dissatisfied with the performance of the equipment, our service, our people or for any reason, we will do whatever it takes to make it right and correct the problem to your satisfaction... or you don't pay." We've now spent a month chasing managers and customer service reps who repeatedly fail to follow through. Even after filing a BBB complaint, we were strung along and ignored. Meanwhile, our electric bill has jumped $150, my parents still haven't received their promised $200 referral credit, and most importantly--we're living with unsafe conditions. Our home is 72°F with 80% humidity (higher than outside!), and mold thrives at those levels. We have two small children in the house, and Hutchinson has shown zero concern for their health or safety. This system has made our home less comfortable and less safe than our old unit. Hutchinson has refused to honor their own guarantee, accept accountability, or provide a resolution. Save yourself the stress, money, and health risks--avoid Hutchinson Heating & Cooling at all costs.

    Two stage a/c and furnace with better filter and UV light

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    Review Highlights - Hutchinson

    Ed P did an excellent job of finding the root cause of the issue and then explaining the issue to me.

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