Used to live in Memphis and in the downtown area... I was looking for a nice hotel as I came back to visit friends ... this is a very lovely hotel with great amenities but where it loses major points with me is the absence of the maid service.. out of the 4 days stayed .. not once was our room cleaned .. had to constantly call and request more towels .. the bed linens particularly the mattress cover was to small for the king size bed it was on so every time you moved the sheets and cover would come off the mattress... I requested room service several times and was told they would come but they never showed up .... The other issue I have with this higher dollar hotel is the fact that they rent their gazebos around the pool to people outside the hotel ... the hotel pool is very small ... they have 4 gazebos they rent out to people .. local people that want a pool ... I'm not sure what the guest limit was on these but at one time one of the gazebos had over 10 people .... That adds up ... 4 gazebos up to 10 guests each at an already crowded pool area ... this is in an addition to any hotel guests ... it was quite the put off .... The pool water was disgusting ... you couldn't even see the bottom and they had so much chlorine bc the number of people that are using it as a restroom.... Kids running around... adults twerking in the pool .... The food at the restaurant Cimas is horrible ... this is totally Sysco food ... if there is a chef in that kitchen I'd be embarrassed.... Beautiful hotel just really bad quality management decisions on the use of the hotel ... trying to make money off the rentals of gazebos at an already expensive hotel... just a bad experience and bad service... and the Valet is 38$ ... my thing is if you are going to act like a quality hotel don't rent out to local people looking for a party pool read more

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Hotel is very nice and nice amenities. Beds and bedding is comfortable and rooms are clean. Reason for the 4 stars are two thing. Front desk staff are hot customer centric at all. Very rude regardless of who I interacted with. Room service food was ridiculous! I ordered the salmon entree and only got one piece of salmon. I asked front desk via chat if this was normal and they never answered. read more

Great hotel with lots of space and very clean rooms. The only bad things is the scents in the hotel are over powering. Perfect location with walking distance the Beale street, the ball page and the Peabody Hotel for the duck walk. read more

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Self-park in garage across street for less unless you really want the valet convenience. Weekends is only $15 for the night and valet is $33+ tip Check-in was easy. Nice rooftop bar with plenty of inside and outside space, fire pits and sometimes live music. Room key required for access. Guest rooms very clean and functional although on the small side but plenty roomy. Nice rain shower Easy safe 3 minute walk to Beal St read more

This is a great hotel with a fabulous rooftop bar and lounge. The staff was very nice, check-in was a breeze. Loved the location, which was a few blocks from all the happenings on Beale Street. I would definitely stay here again. The views are gorgeous! read more

really appreciated the nonsensical chinesium thermostats. really didn't need the white noise of the fan because I really appreciated hearing everything outside my room all night and morning I especially appreciate housekeeping maniacal retard throwing of cleaning supplies and schizophrenic slamming of doors. I really understand these were the exact pennies that needed to be saved read more

I absolutely loved this place. Employees were friendly, valet was great, and the rooftop was so much fun. Let me start with going inside. Beautiful clean entryway where you are met by friendly staff. Had a bit of a line but they worked quickly and I hardly had a wait time. You're walked up to your room by one of the bellhops and helped with the luggage. The rooms are not overly fancy, but also not out of date. The shower was a very good size and the water pressure was great. Only issues I had, the bathroom reeked of burnt marijuana (something they can only attempt to control and deter), and is absolutely tiny. Granted, you don't spend much time in the bathroom (I least hopefully not) but when you do, it's nice to be comfortable. The bathroom could use at least another foot of room. I would definitely recommend this hotel and hope to return!!!! read more

Hyatt Centric Beale Street Memphis - Rooftop drinks - Hotels Near Me - Memphis, Tennessee

Stayed here for a conference and it was not too bad. Check in was very quick and easy and my room was clean and comfortable. The bed and pillows were great! Oddly, the shower was a box that was kind of in the middle of the room between the sink and the bed. I was staying by myself but if you're sharing a room, just know that you step right out of the shower into the room so hopefully you're not the shy type! The design was cool but I would have preferred a real desk with a work chair as opposed to the table and lounge chairs. There was decent space for hanging clothes as well as drawers to stash stuff. The conference space was nice as well. I loved the old industrial look of the conference space. I didn't use the gym but went to check it out and it had a decent amount of equipment, all in working order. There was an outdoor pool that would have been nice to use on those 90 degree days when I was there! Location is very close to all the nightlife on Beale Street. Just walk two blocks and you're there. The one thing (not the hotel's fault) was that Uber and Lyft tell drivers to drive up Front Street and then make a left/u-turn into the narrow driveway. Sometimes the traffic made that tricky. read more

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The best thing about this Hyatt was the location and the view of the pool from your room. The hotel was in a central location where you can walk to the main strip for dining and entertainment. The parking at the hotel is outrageous $32 a day. You can park across the street in the parking garage for $15 - it's good if you are in for the night but if you will be going in and out - pay the $32. Once we arrived at the hotel the cleaning lady was virtually non existence. We stayed for 2 nights, I had to get extra towels off of the cart in the hallway and call the front desk for other supplies. The room was small we couldn't fit a small cart in the room. It was only a small table and a sitting area under the TV in the room. Thank goodness the view from the room made up for the short comings. The pool area and lounge area around the pool was awesome. The rooftop had a nice view where you could watch the sunset. It wasn't a bad Hotel - just small rooms and spotty cleaning service. read more

Hyatt Centric Beale Street Memphis - Hotels Near Me - Memphis, Tennessee

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Internet SUCKS. If you rely on internet for life. Don't come here. It's so frustrating. read more

Hyatt Centric Beale Street Memphis - View from the room - Hotels Near Me - Memphis, Tennessee

Had a wonderful staycation at this hotel. Valet was very efficient and courteous. However, my key ring was irreparably damaged upon return to me, to the point that I had to replace it the same day. I didn't ask about it, but can't really figure out what could have possibly happened to it. That was definitely not a deal breaker for me as everything else was top tier. When you walk into the lobby, it gives a small resort feel and smells great! Check-in was very smooth, and the agents were quick and friendly. The room was a little smaller than most hotel rooms I have stayed in, but still nice. There was no microwave in the room, but that seems to be a trend nowadays, so it wasn't a surprise. There was a refrigerator in the room. They provide a nice jersey type robe for your use during your stay. Temperature control was not an issue either as it usually is in most hotel rooms, for me at least. The room lights were a little dim for my taste, but I prefer daylights in my surroundings. I didn't get a chance to eat or drink anything while there, so I have no opinion on that. The rooftop was also closed, so nothing there. Even though I don't normally stay in hotels in my city, I will definitely be going back here for my next staycation. We stayed the night before the Grizzlies vs. Lakers game at the forum and apparently its good enough for the NBA because we spotted Dalton Kinect in the lobby! If you get a chance and want to go to a nice hotel and take in the downtown Memphis area, please check out this hotel. It's fairly new (opened in 2021), very modern and definitely worth your money! read more

Decided to come to the rooftop Saturday evening about 830! The weather was so nice and surprisingly it wasn't crowded at all!! The bartender staff was great and the views overlooking downtown were too! Def a vibe read more

Hyatt Centric Beale Street Memphis - Strawberry tequila - Hotels Near Me - Memphis, Tennessee

Fantastic location for exploring Memphis. It's just a stones throw away from the Beale Street entertainment district. We were initially a little apprehensive about walking around downtown at night but the surrounding area felt perfectly safe on Friday night. As a Globalist, I was upgraded to the Beale Street Suite and it was one of the largest hotel rooms I've ever stayed in. Very high end apartment feel with a walk-in shower and gorgeous view of downtown. We only stayed one night, so we didn't have an opportunity to take advantage of the fitness center or pool but they both looked great (see my photos). There was also a rooftop bar called Beck & Call that we didn't see but will definitely come back next time. The only down side was the cost of valet parking, which was $33 a night for registered guests... seems a bit high for Memphis but I guess it's because of the location. There's a public parking garage right across the street called MLGW Parking for $15 per night. read more

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Location: great walking distance to a lot Front desk: staff was average, nothing to brag about simply transactional. We weren't aware of any hotel amenities.. example: breakfast, gym, etc Hotel: new, modern, with clean unique rooms.. my first Time to Memphis so not sure if I'd stay again.. but hotel seems very safe and clean! Gym is beautiful and pool area is nice read more

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First off, this is a 5 STAR hotel in terms of service, amenities, location , and staff. The hotel is beautiful, and the front desk staff are so welcoming. I hate carpeted rooms/ they are gross and dated - this hotel doesn't have carpet it has easily cleaned LVP . I hate hotels with poor lighting and no magnifiers in baths. The Centric hotel has fantastic lighting and has magnifiers. Beds are comfy, keurig cofffee maker, beautiful room views, stylish furnishings -what's not to love! It's awesome . read more

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The valet staff are helpful and fun to talk to We didn't talk to any other employees because we use the app to check in and get a mobile room key The hotel is really nice, newly renovated to a high standard. Zero complaints, centrally located and i would be happy to return. read more

I was very excited to stay here and even booked a River view room. The window is only half the length and my view was more of the construction behind the hotel. The location is convenient at the corner of Beale Street. That made it easy to walk to restaurants and exercise along the River where you can catch a break in a hammock as well. I was disappointed that after we had returned after 9pm after leaving before noon, that our room was not cleaned. I mentioned this to the staff and towels were brought to the room soon after. The valet was great but even if you request your vehicle through the app, go down and physically ask someone to retrieve it. read more

Hyatt Centric Beale Street Memphis - Hotels Near Me - Memphis, Tennessee

Roof Top Bar has an amazing view and to add because of this weather a bomb fire spit. It really sat the mood for the special Anniversary occasion for my husband and I read more

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Great location and overall quality, the rooms are a bit on the smaller side, but the amenities make up for that. The staff are wonderful and the rooftop bar is the perfect spot for a sunset picture. read more

The hotel is nice and not far from Beale street and the Fed Ex Forum. Making the reservations online was easy. Upon arriving there is a small space in front for valet parking which can be crowded. The check in was also easy. I gave two stars because I requested twice for a roll away bed. I would have given one star for the smell of the room. Whoever does the housekeeping used so much bleach that the room smelled like a swimming pool. I couldn't open the windows for relief, nor keep the door open. It was so unbearable. I asked housekeeping for an air freshener to no avail and the nice gentleman brought a disinfectant. Because of this, it will be my first and last stay in a Hyatt hotel. So looking forward to the explanation from customer service regarding this issue. read more

This hotel is ok. The pros: Friendly staff - everyone was kind and helpful Cool lobby Well equipped gym Lovely pool Rooftop bar is nice Cons: Our view was of a construction site Lots of what appeared to be water damage on the ceiling in our room Wifi was spotty We were on the 7th floor and got no sleep Friday night due to noise from the rooftop bar which was the floor immediately above us Valet service is hectic I can't say that I'd stay here again with the other choices in the area. read more

If you're picky about where you get your beauty sleep, here's some info about our girl HC... Who is she? -She's the place to be - steps away from where the action is -She's got style - modern with a dash of upscale -She's a good time - rooftop bar, water views ...but she's no cheap date - the (member) rate was close to $400 (+parking) due to the festival, or inflation, which seemed like a lot for a Hyatt in Memphis (Sorry girl) At least she's not a Monet: -Rooms are petite but cool - she's giving boutiquey vibes -She's a clean freak - perfect for the OCD in me -Oh hey pretty - that makeup mirror in the bathroom is one of the many little details that made glam easy She works hard for the money: -Concierge/front desk was helpful and all smiles -She totally gets me - valets on point, like when I forgot my big floppy hat in the car and they literally ran to retrieve it -She's extra in a good way - thank you for making us fresh coffee even when the bar was closed She made it so hard to say goodbye we stayed an extra night! Thanks, Hyatt, for being the hostess with the mostest! read more

Nicer than I expected as I don't normally stay at the Hyatt brand. Our room was small and clean. The common areas were nice. My only advice is to have better breakfast options at the restaurant. Being in Memphis, I was expecting excellent food but it was below basic. The customer service throughout the hotel was excellent! read more

Love the modern, industrial feel to this hotel. We always stay at a Hyatt hotel when we travel. This has been my favorite one we've stayed at. It was very clean. read more

Hyatt Centric Beale Street Memphis - View from our room. - Hotels Near Me - Memphis, Tennessee

This may NOW be my favorite hotel in all of Memphis. Clean rooms, great design, quick checkin process, easy check out and PHENOMENAL front desk team. I had to deduct points for the lack of easy to order food and for some of the slowness at the bar. All in all great location and even bigger thank you to Ms. Carol! read more

Hyatt Centric Beale Street Memphis - Room view from 7th floor - Hotels Near Me - Memphis, Tennessee

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Hyatt is a very neat and clean facility and it has a relaxing and fun atmosphere. It's located in the downtown area and just literally seconds away from the Famous Beale Street, where you have access to great restaurants and entertainment options to say the Least. read more

Four Star Hotel, but NOT a Four Star experience. We had a nice room with a river view, but that was about it! First off, the front desk staff was overall extremely rude and seemed like they couldn't care any less about their jobs. The cafe staff was also very rude. One morning I stood at the cash register to pay for some food, and the guy was playing on his phone. When I interrupted him to check me out, he acted like I was inconveniencing HIM! Like excuse me sir, it is your JOB! The room had a broken lamp and a broken outlet. I called the front desk staff to come and bring water to my room. I waited an hour and they never came. I had to go downstairs myself to get the water. Like how lazy can you get? The valet took forever and a day to get our car. There was no one waiting and no valet driver to be seen, and yet when he did finally show up, it took him forever to get our car. Overall, I would NOT RECOMMEND this hotel. The lack of professionalism and customer service was astounding! We paid for a 4 star experience, but got the customer service experience of a 1 star motel. read more

The hotel IS in a great location and walking distance of Beale Street and the Riverfront. Nice lobby. Valet service was good and the wait to check in and check out was not long. Yes, valet parking is $33 day. Rooms are small as stated in other reviews, but ours was clean. (Make sure you check the direction of the shower nozzels in the shower, before you turn it on - lol ). Don't expect any information from the Registration desk. They have no information on tours, no directions, etc. Its more like a Kiosk rather than a full registration desk. Always, do your own research and scheduling before you arrive. I was disappointed that the Rooftop is only available on certain days. We did visit the lobby bar, however the male bartender was not friendly. Now, let's talk about the menu and the price of the food. Totally overpriced. $4 for a small cup of coffee, and $18 for breakfast. We were so not impressed with the menu options...at all. I do love a stay at the Hyatt hotels, and grabbing a cocktail and appetizer or meal at the bar is always a part of my visit. This time it was not. read more

I haven't stayed here yet but for my next staycation I plan to. The hotel is SO COOL! So many party spaces, a great vibe from the clientele, and the Beck & Call bar and interiors are gorgeous. I don't know any other rooftop downtown where you don't have to pay to go up to the rooftop bar. We just had to show ID. I am a wedding officiant, and my bride and groom had spoken with the bar a couple of times to confirm that they could elope quickly when the bar opened at 4:00. Well the manager of the hotel did not know this and was stressed out by it and we had a tearful bride initially... nobody likes a crying bride. Once she spoke with some other managers they escorted us up to the rooftop, and said they were happy to have us. After a little come down. And a little tequila courage. We had a quick ceremony on the rooftop and the couple and their parents and one friend stayed for drinks to celebrate. As I was leaving, my friend Lester from another party was drinking at the bar, having attended a pride brunch and was waiting for another party at 6:00! This is a hoppin place and seems like the place to be, I was worried about parking but it is directly across from the MLGW parking lot and if there's not a major event going on, parking should be $15, the same price as the visitor valet. As a native east Memphian I am not a person who hangs out downtown on purpose often, because paying for parking is not my cup of tea, however, if I'm going to go downtown and hang out at a hotel, this will be the one. Skip the Peabody- this is safer, prettier, cleaner, and cooler with a beautiful interior and a great view of the river. read more

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Great hotel location. Very clean. Pool area between the two hotels is a nice set up but small and few lounge chairs. Staff is very friendly and helpful. Big shout out to night auditor Carolyn Smith. After getting to the hotel at midnight she was super friendly and efficient getting us checked in and on our way. read more

I am writing my review based off of the rooftop ONLY. Not the actual stay because I did not STAY here. To begin with: the security guard coming up was very nice and had great customer service. I came up to the outside patio, and the service was slow and not that welcoming and great. Was asked if I wanted to start a tab, and advised I would just close out. I was brought my card back with no drinks. Waited over 30 minutes for the 2 drinks we ordered. Tried to be considerate of the fact that it was a game night in Memphis but maybe they should've staffed way more servers. Wouldn't come back on a busy night. The ambiance is nice and the view of the bridge is gorgeous. read more

Hotel is nice, but has 20% tax rate. Parking and unloading is risky at best as it is in a busy traffic area. The room was clean, but the shower location was odd. It took me a minute to figure out where it was. read more

The location of the room was quiet which was important for our family. Although there were several weddings happening this particular weekend we were able to close off from the main hallway creating a private area that is quiet and exclusive. Hotel amenities were abundant and boundless! Location of the hotel was functional for a new family and we were easily able to walk around the city to local destinations to explore and dine at quality restaurants. Be advised that the hotel is chic and attracts more of a grown & sexy crowd. We were afforded time to explore the hotel as a young couple thanks to grandparents babysitting nightly so we did take advantage of the views and ambiance on their Beck & Call rooftop bar which draws a local crowd during the evening hours. read more

Hyatt Centric Beale Street Memphis - Enjoying the view from the Premium Suite (Premier). - Hotels Near Me - Memphis, Tennessee

Not a good experience. Rooftop closed and the bar only serviced can beers, didn't even open the cans for us and only offered a "tall glass" after he over heard me talking about it. read more

On July 18th 2023, this hotel lost power, and the backup generator did not work. Forced to wait 2 hours nearly to get to my room only to find a roach scurry across the sink and the phones not working. I tried using my phone the following morning to only to find every extension mailbox full. The staff for the most part was really nice. The valet, Trey, was incredible. Also, the young lady working the bar at the caption next door was super friendly and helpful. read more

Hyatt Centric Beale Street Memphis - Hotels Near Me - Memphis, Tennessee

Enjoyed our stay. Front desk staff friendly but would have appreciated more information when we checked in. We had to ask tons of questions. Specifically about parking, pool/rooftop bar info, restaurant info. Would be awesome if there was complimentary coffee along with the water. The coffee we paid for was awful!!! Do not recommend! We tried it one morning and had an sour taste. We chose to walk the two blocks to Starbucks in the morning instead the next two mornings. We chose to park ourselves in the garage across the street instead of the outrageous valet prices. Overall very clean hotel. Friendly staff. Enjoyed the views and ambiance on the rooftop. Pool needed cleaned , a lot of dirt and leaves so we never used it. Shower placement is very odd. read more

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To start with their booking "service" canceled the wrong reservation so now I have to argue with the front desk to get a room. The rooms themselves have "open bathroom " layout - I don't watch my husband's morning routine at home and don't appreciate it while I'm on vacation. The bartender at the rooftop bar was beyond rude....if a customer tells you the drink is not made correctly you don't argue with them. The two stars are that it's close to Beale Street and Ubers were easy to get read more

Location is probably the best perk about this hotel. The valet is super unorganized. The service is slow and lackluster. It took 3 hours to get towels because the suite literally had 1 face and 1 body within the shower unit. I'm normally impressed by Hyatt brand but this city may need some reinforcement from corporate to train the locals on the ropes of hospitality. read more

Hyatt Centric Beale Street Memphis - Rooftop View w/ a whiskey sour - Hotels Near Me - Memphis, Tennessee

I dont often stay at hilton properties but when I do, the Hyatt is an excellent choice. Great location, friendly staff, rooms are well equipped, lively bar and restaurant area. read more

Our stay over Valentine's weekend was wonderful! The most comfortable beds ever! We loved the location as well as the restaurant CIMAS and the rooftop lounge Beck & Call. We will definitely be back!! read more

Hyatt Centric Beale Street Memphis - Beale Street Suite living room - Hotels Near Me - Memphis, Tennessee

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