Beautiful facility, welcoming lobby. Very clean. The bed…read moreand bed linens very comfortable. I would highly recommend.

Absolutely atrocious stay. The fact that this place allows baseball teams the ability to stay and…read moreplay at their location but then puts out the most absurd rules was insane. Our family for the last 10 years has stayed at hotels nearly 26 weekends out of the year and never have I ever experience such ridiculous rules. They wouldn't let us hang door hangers on the kids doors, they wouldn't let the kids play at all, indoor or even outdoor which was absolutely ridiculous, so then we try and send the kids to their rooms to just sit and play their video games quietly but then we were told they are not even aloud to be in their own rooms we paid for by themselves because they are not allowed to be in their own rooms without an adult. These are 11- & 12-year-old kids that at home stay home all day by themselves without parents but yet they couldn't stay in their own rooms without an adult that we paid way too much money for quite frankly. It was absolutely ridiculous. Then on top of that, as I mentioned we travel around the country half the year for sports and stay with our teams and have never had anything ridiculous like this. We always order food and sit in the lobby area and eat and drink our food and just socialize with our team, but we were also told that we couldn't bring any outside food or drinks into the cafeteria/lounge area. They literally gave us a postcard with all of these obnoxiously ridiculous rules upon our check-in. So because of these ridiculous rules, we were forced to leave the hotel and go and spend more money to take our kids to a local venue to hangout and eat food which then just cost our team even more money than we already had to spend on this ridiculous $200+ a night hotel just to get treated like complete crap. It was so ridiculous. The 2nd day we were there the 2 young girls working the desk had nothing better to do than to continue to keep leaving the front desk unattended so that they could go out of their way to walk the hallways and stalk every step of what our kids were doing so they could keep coming and giving us "WARNINGS" that were going to be kicked out if we didn't follow their ridiculous rules. They literally even put on the post card that they provided each of us when we checked in that they will only give us "ONE WARNING" before we are asked to leave. Complete insanity that they have an agreement with GMB Baseball Organization to be a "STAY & PLAY" hotel but treat the people bringing them so much business like this. I would NEVER, EVER, EVER stay at this hotel again nor would I ever recommend anyone else to stay here and I want a full refund back for my entire stay otherwise I will have no choice but to file a BBB complaint, and file a chargeback with my bank.

Great location with convenient access to shopping, dining, and Franklin. The room was spacious and…read morethe temperature control was excellent. The check-in process was a little slow for to the place being booked solid for several days in a row. The staff were super courteous and helpful. Breakfast is about what you see at every Hampton Inn type hotel these days. It was easy to get Door Dash delivered and the little restaurant area within walking distance has something for everyone. It's a pricey neighborhood.

Our stay at the Hyatt House Nashville/Franklin started out as a normal stay. We bought our fur baby…read moreand requested daily housekeeping. We were instructed to keep the sign stating we had a dog must remain on the door at all times. The first day we didn't receive any housekeeping services. The next day we went and requested from the front desk for housekeeping. When we returned the second day again no housekeeping service to our room. So again we went to the front desk and let them know our concern. There were several other guest at the desk stating the same that their room had not received any housekeeping services. We were given trash bags to collect our trash and put outside the door. On our last morning Dale at the front desk was so helpful and let us know that the manager had been informed about the issue and would be taking care of the issue. We strongly judge our stay at the Hyatt by the breakfast served. During the week this location has an omelet station. We got to try it on Friday morning. It was tasty and everyone enjoyed it. On the weekends they have a standard American Breakfast. Turkey sausage, scrambled eggs and potato's were on the menu. They had fresh fruit, oatmeal and yogurt. I would give this a mid rating. It's not my favorite Hyatt breakfast but it's also not the worst I've had. Overall the housekeeping issue ruined this stay. I loved the location of this hotel and the amenities but I wish we didn't have any issues at all. Hyatt House 3501 Mallory Ln Franklin, Tennessee 37067 (Review 9 in 2026 and 904 overall)

We had a wonderful stay! The hotel was very clean, the room was spacious and comfortable, and the…read morekitchen utensils were in excellent condition. We especially liked that the shower was separate from the vanity area, which made the bathroom more convenient. The complimentary breakfast and free laundry facilities were great bonuses. The staff was friendly and welcoming from check-in to check-out. We felt very safe and would definitely stay here again.

Mr. Darrell Bradfield was great with customer service. Thank you for making me feel at home. I…read morerecommend him for a promotion hands down.

Well, on the pro side, the beds were pretty comfortable, and if it hadn't been for teenagers out by…read morethe garbage dumpsters making a racket for more than an hour, I would've really slept well. The breakfast was decent. Cons were multiple and started when I first tried to enter the room. The key card would light up the lock, but I could not open the door finally, my between my husband and I we got the door open and I thought one of the key cards must be defective. That evening we went out for dinner and when we came back, we just could not get the door to open. I went down to the desk and a rather snippy young lady asked me where the other key card was. She reluctantly agreed to remake the cards but told me I might have to put my shoulder into it to get the door open. I don't know how great an idea it is to give 70-year-olds a room where you have to put your shoulder into it to get your door open. I think the source of the problem was an issue in the bathroom where apparently water above had leaked down and left the wallpaper, peeling and an undeniable smell of mold. This was also in the hallway. The shower was also quite odd in that the water would get scalding hot and when you turned it down, the dial would move back to the hot, so it was very difficult to get the shower to a temperature where you weren't being either scalded or frozen. Another minor issue was that the refrigerator grates were missing, which made it impossible to put most of our stuff into the fridge. I reported all this to a very helpful young man who was at the front desk when I left, but I definitely do not recommend this hotel.

Enjoyed our 1 night stay. Room was clean, bed was comfortable TV was 'Direct Tv' with a good…read morechoice of channels. Shower water pressure was great and plenty of hot water. Room was close to interstate which added a bit of 'white noise'. Pet friendly.

Fairnfield inn by Marriott located in Franklin Tennessee about 10 min away from the downtown…read morecraziness of nashville. My family and I was in town for one night to attend the Ed Sheeran concert at Nissan stadium. We always try and stay at Marriotts so this one was ideally situated so we booked. I will start and say this is a beautiful hotel. Very elegant, spacious on the inside lobby and the 2 queen suites. Had the normal Marriott comfort my family always enjoys. They did have the complimentary breakfast, an indoor pool and 24/7 fitness center. On my trip here I experience what I would say two employees who weren't up to normal Marriott standard. On check in the host did not mention breakfast times, pool location/hours or fitness location. All on diffrent floors after doing some exploring on our own. The biggest issue was he didnt mention they have an on-site parking garage (it's free parking) that only has an elevator on the lower level parking garage floor. So finding our way back into hotel after parking on top was a journey. The other issue was at breakfast there was an employee shutting down the breakfast 5 min early who was cutting people off in line and I'm not sure if she spoke limited English or was just rude? But not excuse me or words were spoken to anyone. There was about 5-6 other guests annoyed with her. Overall a great facility in a good spot. 2 workers could use some retraining for sure which kept this from being an easy 5 star experience.

My fiancé and I recently visited the Fairfield Inn & Suites in Franklin, Tennessee, and…read moreunfortunately, our experience with the customer service was absolutely horrible. During our visit, we witnessed an extremely disturbing interaction between a front desk employee and another guest. The front desk employee, Debbie, became confrontational with the guest, pointed her finger directly in the guest's face, touched the guest's face, and called her a "bitch." The guest was visibly upset and crying during the interaction. The situation became so serious that the guest ultimately had to call the police. Regardless of what may have led to the disagreement, there is absolutely no excuse for an employee to put her hands on a guest or verbally insult and disrespect them. Watching an employee become that confrontational toward a guest was shocking and extremely uncomfortable to witness. Debbie was also extremely rude and unpleasant toward me personally. Her attitude and overall demeanor made us feel completely unwelcome. Instead of receiving the professional and courteous customer service you would expect from a hotel, we were met with an attitude that was dismissive, disrespectful, and confrontational. The situation became so uncomfortable that my fiancé and I ultimately decided to cancel our reservation and find another hotel nearby. This significantly inconvenienced both of us because we had to spend additional time searching for another place to stay when we should have simply been able to check into our hotel and enjoy our trip. What we witnessed was extremely concerning. Front desk employees are the first point of contact for guests and represent the hotel and its brand. Seeing a guest crying while an employee was pointing in her face, touching her face, and calling her a derogatory name was completely unacceptable. Having the police called because of the interaction made the situation even more alarming. I would not recommend this Fairfield Inn & Suites to anyone based on our experience. Management seriously needs to address how guests are being treated and ensure that front desk employees understand appropriate professional boundaries, customer service, and how to properly de-escalate difficult situations. We ultimately chose to take our business elsewhere, despite the inconvenience it caused us. After this experience, I have no desire to return to this property. Guests should never have to feel intimidated, disrespected, or unsafe when interacting with hotel staff.

I'm staying here now and having such a lovely time I didn't want to forget to review it. The staff…read moreis so sweet and kind! Plus, the complimentary breakfast is really good, today they had out delicious eggs, bacon, sausage and all the other stuff you'd expect. The restaurant has really reasonable prices and if you need to get something else, you can just go across the street to the Hilton where they sell snacks and have free tampons lol. My room is amazing too, super comfy bed and even a couch. I'll return to this hotel every time I visit Nashville.

Nice hotel, reasonably priced for the Brentwood area. The bar tender in the 622 Cafe in the hotel…read morewas a fantastic person. The hotel was clean and comfortable. Giving it only 4 stars because the barn door and the morning desk person was not the nicest person. Unfortunate since all the other staff were very nice and personable. We will stay here again when we are in the area.

I stopped here for the night on the way to Florida, so I didn't get long to check it out, but I was…read moreimpressed with what I saw. It's probably a bit too south to be a good option for events in central Nashville, but it is convenient to the interstate. Comfortable beds, good hot breakfast, and well kept. Would recommend as a stopping point for a trip or a longer stay in the area.

As a travel agent, I would not recommend this hotel. I checked in on Monday evening, went to my…read moreroom and saw uber eats trash in the hallway. By Thursday, I asked the front desk clerk if housekeeping cleans or does someone else pick-up trash. They finally picked-up the trash by the time I returned that evening. I had to ask daily for someone to come clean my bathroom. It could be a little cleaner and the front desk employees could have better people skills. Their personalities are not warm nor friendly. The apple juice was watered down and wasn't the best. During my check out today, I informed the front desk employee, (Brie) and she seem to not care because she did not acknowledge my concerns. She informed me to get my receipt from the travel site I booked through and to enjoy my day. I'm really disappointed with my experience. The hotel looks nice, but the experience was not the best.

This is the worst hotel I have ever stayed in they have rats and mice running through the walls…read morecoming out and running across the floors onto the chairs nightstands and bed they have thousands of roaches in every room and it's disgusting and horrifying this place needs to be in a horror movie because that's what it is it's unhealthy it's got more buildup the water don't run right the beds have holes in them from cigarette Burns I would not let my dog stay in there it's totally unsanitary and Rick the manager is crazy for his overpriced rooms that I wouldn't even pay five cents to rent just remember if you stay there you'll wake up sick the next morning and no time what kind of bugs you might have on you when you get up and yes it is totally unsanitary for someone who has health problems and I promise this ain't slander is the truth I should know I had to stay there a year and when I left I was sicker than I was when I went in and if you have babies or small kids you're putting them at risk if you rent there and this is my review believe it or not it's up to you

The crack there is sublime and the beds were comfortable enough to shoot up in overall one of the…read morebest hotels at in 40 years of living