Stanley Steemer is well below par when it comes to customer service, the services they provide and…read moretrying to get a call back from a manager. Below is complaint sent to the Better Business Bureau on December 16, 2024. Stanley Steemer ignored the BBB's attempts to contact them. However I learned they are NOT accredited with the BBB. That is who they are. On December 4, 2024, they came out to my house, were there a bit over 2 hours and charged me $2,200.00. To say the job was not well done is a gross understatement. My house is 1,200 sq ft. I have seven air vents. The air vents were to be cleaned and that was not done. I had to get them to come back as they were leaving to do the primary vent. All they did was hose it down. Clean to me means you take down the vents and wash and dry them before putting them back on. This was not done, not even close. I still have the lingering scent of the dog previous owner had. I was charged $899 for this cleaning service. Which leads me to say one size does not fit all. $899 plus tax for nothing. It's time Stanley Steemer to reevaluate/change pricing. Base pricing on the square footage of the dwelling. They also did the floors and grout. Because I was getting my furniture delivered on Dec 5 I got down on my hands and knees to tape down brown construction paper to protect the floor. While doing this I found dust and other left over vent debris on the floors. Being a conscientious consumer, I tipped the guys who came out. This was before I found what I just described. I expect a 75% refund from that service. Furthermore, since Dec 5 I have been trying to get a callback from the manager. I have called 5 times to date. I do not even know his/her name and contact info, so I have to keep calling. I do not even know if my message was received. I paid over $2,200.00 for this service. The actual cleaning was not done. I will not ever recommend using Stanley Steemer to anyone. Also, I tried attaching a picture but was unable to do so. And of course there is no email address to contact anyone at corporate. I do expect a call from a decision maker. Because of the inadequate service I received I canceled the follow-up service I had to clean my furniture. Regards, Michelle S

I recently hired Stanley Steemer for a cleaning service, and unfortunately, my experience was very…read moredisappointing. We are listing our home for sale and wanted a deep clean on the floors to eliminate this cleaning for myself and to make the house look the best. The cleaning itself was rushed and lacked attention to detail. Despite paying for a deep clean, I noticed several areas that were still dirty, and some stains that should have been treated were barely touched. If the machine didn't reach the area, it was not cleaned. As I spent my Sunday cleaning floors and scrubbing corners, in which I paid good money to have cleaned, I felt the need to write a review so others that are thinking they would make life a little easier will not make the same mistake as I did. I will not be using Stanley Steemer again and would not recommend them to anyone looking for thorough and reliable cleaning.

Johnathan Martin is the owner of this company. We had requested his services for a 7' cream color…read moresofa. Some old stains were discovered from when visitors had been here. He took his time, made sure every was cleaned thorougly. This morning, it looks brand new!!! He is trustworthy, efficient and caring.

Called Friday, they came Saturday. Got all the stains out of the dining and bedroom carpets. I…read morealso got them to clean the grout in the kitchen, and boy were they right!!! it looks better than when we first purchased the house. Will call them back to get the rest of the tile done. Prompt, courteous, and professional. Great job at prices that beat the local competition. Anna Mellen, Long Beach, MS

They were a pleasure to wrk with in cleaning antique/ vintage hand knotted rugs cutting and…read moresplicing a damaged area of wall to wall and cleaning of wall to wall when selling my house in Blx at a very good price I would suggest they be called on for your carpet needs

Terrible customer service! We used this company for the first time they cleaned the carpets in the…read morehome. The next day all the spots came back. We called the office, played phone tag for over a week for someone to Come back to the home. The Zack guy & partner comes back to the home. Zack creates a larger problem. He turns the carpet Black. He commences to explain this failure be blames the padding under the carpet. And that he couldn't do anything about it and was going to leave the white carpet now black !! Keep in mind. We do shampoo our carpets at lease 3 times a year. Before peaches & clean left the property, I had to call On the Spot carpet cleaning. They came out , cleaned the entire carpets again. They got all the spots out & even the black stains created by peaches & clean. Wouldn't use this company again to shampoo a rug. We even went a step further to talk to a manager. Let him know what has transpired. He offered a full refund by mail the following week then never sent the refund. Completely unhappy with this company. Hope this review helps you to make a good decision for yourself. I never have made a review before today!!

8/17/2019 This…read morecompany got my attention because of it's name!  A Servants Heart!   The WORD declares if anyone wants to become the greatest. you must become a Servant!

Loved these guys that came and did my car they get all aaa's from me. Keep up the good work. Very…read morenice and pleasant Guys.

Called & scheduled an appointment with a very friendly lady! Got me in the very next day! Came at…read morethe beginning of their time frame! My carpet is gorgeous & smells even better! Definitely recommended. Thank you for the great job & awesome service!

I had them clean a rug and wrap it up to be stored for moving. Two months later when we unwrap it,…read moreit is still damp and reeks! When I call to let them know of this, I am told that that is just not possible. All I know is they cleaned it, wrapped it in plastic and it was stored and absolutely nothing else was wet from storage. They will not reclean it and will not return my call now. Will never use them again and will definitely steer my friends clear of this company. To update my experience, I've changed them from one star to three as they finally came through and recleaned my rug. Everyone but their manager, Tiffany, was pleasant and apologetic. Finally happy with my rug, but undecided whether I'll use them again.

I needed a last minute carpet cleaning in a home we purchased. Called EnviroTech based on good…read morereviews and was not disappointed. Jason got to the home in just a few hours and took care of our cleaning. I thought the charge for 3 bedrooms was very reasonable. I love doing business with local small business owners. Terri E.

From the owner: We are a family operated, locally owned company who strives to achieve the best. Here at ETS, we…read morefeel that the time has come for the Gulf Coast audience to have that reputable and trustworthy company to provide amazing services. We afford to provide our customers with the absolute best equipment , product inventory, and experience that the industry can offer today. Our services are second to none where as we "Pioneer a Higher Standard of Clean" and lead the industry with the utmost trained staff and cutting edge technology available.

I called on Saturday he said he would be there in a Monday! Said he could work me in. Gave us a…read morecall before he arrived! Very professional. Got up spots that others couldn't! Thanks again guys!

I highly recommend Coastal Carpet and Tile. They are very…read moreprofessional and do a fantastic job! If you're looking for someone you can trust in your home give them a call. You'll be glad you did!