Awful customer service lied to me ordered a new battery for my bike that they told me would be compatible and it is but now there's a better bike battery and they never told me I could get that one for $10 more on hold for 25 minutes two people trying to help me first person put me on hold after 15 minutes. Another person come on and started all over with me. How can I help you? How can I help you? I've called twice for parts and they're always out of them. No replacement keys not the right replacement battery color I needed white to match my bike. They sent me a black one. Awful customer service do not buy from them. Just don't buy a hyper bike because they sell them at Walmart too don't buy a hyper bike. read more