Asked to get a new key & fob for our Hyundai(for the teenager who just got her licence so she could have her own). Cost around $400 bucks but they did it and the new key/fob worked great. Problem was.....one of our OTHER keys/fobs no longer worked. No one at this service deak told us that you can only have two fobs for any older Hyundai vehicle and they now couldn't do anything about it. They just expected us to know that. So we're out $400 bucks and went from two working keys/fobs to..............two working keys/fobs. No real apology, no rebate, nothing. NOT happy. Won't be back. read more

I made a $1,000 deposit at this Hyundai Gyro car dealership, but I wish to cancel due to their bad faith in pricing. They claimed to offer me a great deal, but after checking online and with other dealerships, I found their price was higher. This ruined the trust I had in them and this should be a valid reason why I had to cancel the lease. Although I signed a form stating that all sales are final and the deposit is non-refundable, they refuse to refund me the deposit which I think is a such a scam. Plus Jack Jin was rude to me and tried to gaslight me that I'm the one who wasted their time whereas this wouldn't have happened if they just refunded my deposit. Don't buy from this dealership, these people will ripped you off. read more

RESPONSE TO GYRO HYUNDAI'S RESPONSE (9/22/2022) TO MY ORIGINAL REVIEW, POSTED 9/19/2022 (Yelp doesn't provide a section for responses.): JP, you've ignored every issue raised and merely doubled-down on nonsense. No wonder Mohan doesn't feel accountable, if this is how Gyro's ownership conducts themselves. I'm going to give you another opportunity to do the right thing I've put the issues in point form, so it's crystal clear what Gyro Hyundai needs to answer for: 1. Providing permission for a technician to perform a road test in the general vicinity of the dealership after hours because the dealership is too short-staffed to perform a road test during regular hours is very different than providing permission to a technician to drive the vehicle home for the evening. Do you believe it is acceptable for a technician to drive a client's car home for the evening without that client's knowledge or consent? 2. When a client consents to a road test, they are consenting to that road test being conducted within reasonable limits. Do you feel driving a client's car 106km is a reasonable distance for a road test, especially given that the noise could be easily reproduced by driving the car a short distance? Is there a distance that you consider too far to be reasonable for a road test without discussing with the customer first? What distance should be a red flag to a customer? 3. I was told that the technician who drove my car home to conduct the road test lives in Brampton. Brampton is 32km from the dealership. Where precisely was the car driven to account for 106km? 4. When I had picked up my vehicle the first time (a Friday), I called your service advisor and informed her I noticed my car had been driven 106km. It was clear she was also shocked to hear of such a lengthy trip. She said she would speak to the manager (Mohan) and get back to me right away. (I know you record phone calls, so this conversation is on record.) Not only did she not get back to me, when I returned to the dealership on Tuesday to drop my car off a second time, she still had not bothered to inform Mohan. Do you feel it's acceptable for a service advisor to say they're going to do something and then not do it? 5. After I filed a complaint with Hyundai Canada, Gyro informed them that Mohan would be contacting me. He did not. Do you find it acceptable that Mohan did not follow through? 6. You wrote in your response to my post that "our team was in communication with you regarding the technician notes and requiring additional time for further diagnosis of the vehicle. We understand that this took longer than expected due to our busy season." This is a deliberately obtuse reading of the original post. Firstly, things didn't take longer because it was your "busy season". You were short-staffed because you had three technicians home sick. But the main issue isn't the length of time things took. Why would I trust Gyro Hyundai with a second road test that needed to be conducted almost immediately after performing an excessively long 106km road test, which had already violated my trust? 7. Don Valley North Hyundai didn't need to conduct long road tests to correctly diagnose and repair the issue with my vehicle. Why did your technicians? I would appreciate if you responded this time to the issues raised instead of ignoring them. read more

WARNING: Go somewhere else. The service department makes up work on their 'diagnostic checks'. I took my Santa Fe (80k) in for a windshield replacement and an oil change. During the routine check, they flagged some issues, some of which were valid, many were not: - Replace all 4 brake pads - Replace all 4 rotors - Flush and replace brake fluid (really?) - Replace all 4 tires - Replace cabin air filter My issue is, I was a mechanic previously. I just don't have the time to work on my own car anymore. The front pads and rotors do need replacing, but the rears do not. The rotors and pads are within tolerance. They told me they wanted to flush the brake fluid system because 'rust can work it's way from the rotors into the system'. Poppycock. The pistons on the callipers are closed/sealed. I'd accept this diagnosis if the brake fluid was dark from absorbing moisture, but it isn't. The tread on my tires are 4mm, easily within tolerance. The absolute slap in the face was the cabin air filter, which I JUST 3 MONTHS AGO, replaced myself, as the filter from them is $75 and it's $20 on amazon (FRAM too!) and takes literally a minute to change. Will this work have to be done eventually? Sure, but there's still plenty of meat on the tires and rear brake pads, enough for at least another year. They just decided to roll some 'future' work onto actual work that needed to be done, hoping that people don't notice. The cabin air filter call was complete BS. This dealership is making me question my decision of purchasing a Hyundai. The dealership choices for me are Downtown Hyundai, which is somehow worse, and Gyro. It's the last time my Hyundai goes to a dealer and most likely my last Hyundai. read more

I brought my Santa Fe in for a simple oil change, plus to fix a noise coming from the vehicle. I was contacted by Paul in service that a few things needed to be done (regular maintenance), which I went ahead with. Once complete, I was called because the car was ready for pick up, and the technician said the vehicle was in great shape. I get in the car and start driving off the lot, and notice the vehicle had virtually no power! As in, I had to floor it to get any speed. It was a struggle to make it home safely, to be honest (the car was not safe to drive by any means!) As it was after hours, I tried reaching them over the weekend, but no answer. I called repeatedly on Monday, left voicemails, and was finally called back late Monday. I told Paul the situation and he said to bring it in and they'd have a look. Obviously I was quite upset that they handed over a vehicle that was in no way safe to drive, which was just serviced and certified as in "great shape". Today l was called by Paul to tell me there is an issue with the Turbo. And that it would cost roughly $1500!! I told him this is unacceptable, as the car ran perfectly before the oil change, now it doesn't work at all? Isn't even road safe. Something must have occurred within their shop as this doesn't add up. No real solution from Paul, so he said he'd have his manager call me. I ended up dealing with Renee (service manager) from this point forward. She seemed nice enough, however, did not offer a solution other than charging for the repair, which mysteriously "wasn't their responsibility". I asked them if this repair is worth more to them than a scathing review, and they decided it was! So let that be a lesson to the next person. Prepare to be burned. I'm not sure what happened exactly with my vehicle, but a sudden, mysterious issue popped up out of nowhere (while in their care), but it's not their problem. Oh well! Renee said it herself, she'd probably react the same way if this happened to her. I highly recommend not dealing with this dealership, and to stick with someone you already know and trust. Goodwill and reputation are concepts Gyro are unfamiliar with, and trust me you shouldn't have to deal with this. Go elsewhere. UPDATE: I have since brought my vehicle to my trusted mechanic. They hooked it up to their diagnostic computer, and found the issue. A simple fix really, and completely misrelated to what Gyro Hyundai recommend. Everything works perfectly now. The repair was $385 vs the $1500 + that Gyro would have charged - which wouldn't have even fixed the issue!! Highly recommend to stay far away from Gyro, for your sake. Also, the response to my review was just PR. Of course I know what was recommended, and why I left Gyro. However, at the end of the day, I left completely dissatisfied, they KNEW I would leave a negative review, and did nothing to resolve the issue with what I believe was damage caused by Gyro, intentionally or unintentionally. Who knows? But now to learn their fix would have done NOTHING, is even more concerning. Lots of RED FLAGS. read more

I came to Gyro Hyundai for oil change and tire rotation my appointment was at 9 am and showed on time and now it's 12pm, 3 hours done and they didn't update yet what's going on with my car. Very unorganized dealership I know and I respect we are in pandemic but as a dealership they need to take ownership and show the leadership to customers how they are taking care of each customer. Long story short please double check with them if they will take 5 hours for just oil change... or just go to mom n pop shop. These guys are riding on unicorns. Gyro management it's time to pull up your socks and start helping customer in timely manner. Between I am writing this message inside the dealership. read more

My name is Neumar Santos and I left my car at Gyro for more than two weeks for repair. I picked up my car back with the same problem. I do not recommend and I am not going to buy nothing there. I do not consider than reliable. read more

Okay first things first. This is going to be a long review, but it will surface the problem this dealership has... Good news is the service I got from the manager and the owner of the dealership was phenomenal. I was able to close a deal on one of the last Veloster "Rally Edition" that they had which is a limited production car and I really loved the matte blue paint. Jack the Finance manager was quite humble and professional and gave me great options. On pick up day I received the keys and drove out after giving a quick inspection of the vehicle. For two days the car was perfectly fine....BUT.... I arrive home and notice the engine bay was steaming so I quickly popped the hood to analyse. What seemed to be a clean engine bay there clearly was a problem.....the radiator cap was missing!!!! Engine coolant was gushing out of the opening. Rad caps should be in place to keep the engine running cool. I check the coolant level and the coolant level was dangerously low. I immediately call the manager of Gyro Hyundai and he told me that he will order a CAA truck the next day to bring it over to service. At this point I was outraged because the PDI should've been performed which gave me doubt that the car was not even inspected in the first place. The technicians probably thought it was just an easy payday since they did absolutely NOTHING. When the car was serviced with the proper "radiator cap" I was not given an apology nor was the engine bay cleaned properly from the residue of dried coolant which they offered to clean off. The service manager told me and I quote "you're all set buddy" and that was it. I was not given an apology... not even a simple sorry that they almost wrecked the car if I hadn't noticed my coolant running dry.... At that point I decided to get a service record for the service and the service manager gave a frown walking away cause he definitely knows that the car could've very well overheated if I hadn't noticed the problem. The Veloster that I purchased is rare trim. There won't be another one since its made in 2016. I thought there was a standard level of care that dealerships go through...or even better since its a limited edition! This is quite sickening. This dealership has a VERY LARGE hole in their service department... no professionalism in place...its hard to believe they are servicing your very OWN Hyundai vehicle. Watch out!! Go to another dealership if you want to get your Hyundai vehicle serviced. EDIT: Manager "Jack" has spoken to me that he will investigate and get back to me. No replies by phone or email for over two weeks. I have attached a photo of my engine bay with their version of a "radiator cap". You can also see white specks due to the fact that the coolant was gushing all over. read more

Hyundai - This is a picture of my so called "rad cap" with "coolant" writing on it.... - Car Dealers Near Me - East York, Ontario

We just got our new car there last week. Very friendly dealership. Our sales guy Michael Kramp was great. Very happy with the deal and vehicle. read more

This a review of the SERVICE DEPT not the Sales dept. Gyro Hyundai is now a huge merger of a Mazda and a Hyundai dealership owned by super nice people. However, the people (service advisors and mechanics) systems and customer service are at an all time low right now. It seems that managerial turnover, lack of staff, inability to answer, respond to or return phone calls will make the service experience poor until fixed. Service advisors have no reliable information on the status of a car left for service for reasons not completely known. Parts that should be ordered don't get ordered. Mechanics do not check the service history on car to get the history of an issue before starting work. Walking up to the service counter shows a mess of work orders and keys everywhere with frustrated people waiting, confused etc. There are service advisor kiosk workstations that serve customers. I have yet to see them all staffed up at once. I am assured work is underway to fix all this but kind words from the owner acknowledging and apologizing and inviting you back in will not change the status quo. It's great that this is a busy business and that the cars are good - but getting service at this location will require multiple visits and lots of patience to get the same issue resolved - and even then - you cannot be sure it is really handled properly. I am not a review writer but my level of frustration got too high. If you leave your car for service on the lot for a few days, you will need to call for updates and remind them that your car is there. Good luck! read more

This only concerns the SERVICE department. I have a really hard time getting the service department to return calls or emails or to follow through on verbal commitments they make, e.g. "We'll call you when its done." They also tend towards minor administrative mishaps, such as misplacing keys or paperwork or leaving you voicemails about somebody else's car. It feels like they have sold so many cars they are overwhelmed with the workload of trying to service them and need a service department twice the size of what they have. Unfortunately, they are only making their own jobs harder... if I can't trust the service advisor to call me back, I need to make two or three follow-up calls, thus turning one call into four calls. I just want more PRECISION on matters involving a great deal of my money, one of my largest investments, and my work schedule... and if it feels like I'm dealing with Hayseed Hank's Car Repair and Bait Shop, it really stresses me out. read more

Other dealerships take note--this is the way it's done! We couldn't be happier with the way we were treated throughout the sales process. Val was friendly, respectful, and extremely helpful. Service staff have been great too! It's rare these days to have a customer service experience as good as is delivered here! Would recommend to all! read more

The automotive repair centre has horrible customer service. They continually give you the run around and every person you speak to has different answers. Unfortunately I've visited a few times, and get the same horrible service every time. I guess part of the problem is my cars still under warranty, so they can never find the problem, Or blame the issues on user error. Other mechanics find the issues, but never this location. One time the other mechanic even took me under the car to see the worped tire, something Gyro Hyundai said they couldn't find an issue with. It is by far the worst. I return due to its location, but I'll be driving a bit further for proper results and better service next time. Save your time and money go elsewhere. read more

OK, 5-stars because I am discounting a couple things from the equation that you will get at all dealerships: 1) lots of sitting time as they run the numbers in the office, and 2) over-priced extras... We worked with Andrew Doton, who was a star. Worked with me to get a reasonable price, and accommodated the special requests we had. No pressure, and no misleading sales tactics. He even picked up our car from another dealer in Kitchener and drove it to us for delivery. This is in stark contrast to another Hyundai Dealer in the GTA who tried to spin factory discounts as dealer discounts, and actually quoted me a price $4000 ABOVE MSRP! read more

You can be expected to be charmed and warmly welcomed by the sales team. You can be sure to be floored by sales pitch. But be rest assured with the sound of the dong completing the sale, its always Gyro-1 and Customer-0. We were quite impressed with the staff of Gyro Hyundai be it the Product Advisor or the Sales Manager. They said they were determined to match any offers we have got, either from Honda or from other Hyundai. But what they failed to let us know was HOW. Offered us a price which we thought was a good deal - they reduced the sale invoice value by removing some charges which was explained to us as dealer charges. Happy with them removing the dealer charges, we went through with the deal, sounded the Dong and left the dealership awaiting delivery of the vehicle. When the Invoice was later mailed to us, called Gyro to understand why the full discount offered was not being reflected. Was told not to worry, its been adjusted. When asked for details on how it was adjusted, it was said certain services such as Tricor Auto Theft and Alloy Guards were not charged for. On the day of delivery, again on being asked about the discounts, they said it has not been billed but everything has been delivered as discussed. On seeing the Tricor Auto Theft Sticker on the passenger window, I didn't have anything to think otherwise. Wondering after this great experience I gave Gyro a single star? They brought down the invoice value of the car by not through Monetary Discounts or Incentives but by removing the optional "Tricor Auto Theft" and "Alloy Guard" which were never provided with the car. But until the completion of sale they played us with words saying the charges were removed and but in reality the services/features were removed for them to be able to bring the invoice value down. So why the Tricor Auto Theft sticker on the car Window? Purely cosmetics. Gyro must have thought it was a good feature to have on our car window though the car is not registered with Tricor or should I consider this a misleading act on Gyro's part. Not that I am going to miss the optional features, but I feel so cheated that I thought I must write this review so to let other prospective buyers know to be very wary when dealing with Gyro Hyundai. Learnings: 1. Ask for detailed Itemized bill which calls out even the bells and whistles the dealer wants to sell. 2. Be clear and ask for monetary discounts on MSRP, Discounts, or on Accessories that are clearly reflected in the invoice. 3. If its not in the invoice, do not expect to get it. 4. Finally, ask to see the car to ensure everything is as per discussed before signing the all important Final paper work before taking the delivery of the vehicle. Better to spend that extra 10 mins than being felt deceived. Good thing about Gyro: 1. The delivery team, especially Rita was one of the friendliest I have met. She knew the car well and was able to give a walk through on features of the car without you having to second guess or ask. 2. The Staff was keen to sell, were friendly, engaging and took the trouble of even taking us to the near buy Stock Yard just to show the exact Trim we wanted. Would I recommend Gyro even to my enemies, I thing my rating pretty much sums it up and just to be clear - its NO. read more

My mom and I bought a car for myself here. We had a wonderful sales representative (Rita) who took great care of us. She wasn't the same person my mom had spoken to beforehand when first looking for a car. She was just the presenter for when we came to pick it up, but she was great and the sole reason for this 4 star review. Everything was great to begin with, we waited for 10-15min when we first arrived but that's expected. The staff at the front were also very kind and helpful people. After meeting Rita and going outside for Rita to present the car and take it home there were 2 problems which is why I took off a star. #1 was the Navigation system was not installed even though my mom had agreed to have it included as apart of the deal that they had agreed on. This wasn't a huge problem as they just needed to get a small chip and insert it but it did waste some time. #2 was about the deal my mom and the dealership had agreed on as well. Winter tires that were already on the car were to stay on and my mom negotiated that the all season set of tires also be included, which we could take home. They completely forgot about this for some reason and did not have the tires ready for us. They had to go across the street to Gyro Mazda to pick up the tires and then load them in the car. Took maybe another hour. However, all the staff did handle everything very well and were very accommodating for us. Everyone apologized and I understand that everyone makes mistakes. It's just how you deal with them :) I would recommend this dealership (especially Rita) to any of my friends! read more

I purchased my vehicle from this dealer 3 years ago. Presales experience was phenomenon. They organize small session to explain how to take care of your new vehicle. Technician to sales managers to finance manager are very friendly and helpful. They are sales people, so, i do get it that their goal is to sell as much as possible. It was quite challenging to say NO to the finance manager when he was offering all the additional coverage and protection plan for me. After the purchase, servicing phase starts. First year or so the service was awesome, at least i presume it was awesome because at that time i did not have any clue what servicing i needed to get and when to get them and how to verify the proper serving was done to my vehicle. After first year, i started to notice that they are very persistent with their service reminder. One of my last service from them i notice a bit a small scratch on my rim. It looked like when vehicle was lifted up for servicing, the machine somehow left a small scratch mark on the wheel's rim. Anyhow, it was not a huge deal. I also suppose to get a complimentary car wash after the servicing but the car looked ever dirtier after the servicing since the wash person did not completely washed the vehicle; it was half washed. When i brought the scratch mark and half car wash issue to assistance service manager, she totally denied me and said that i had that scratch before. Also, she said car wash machine is broken which is why they could not wash the car properly. Neither i asked for a half car wash nor i asked for unexpected scratch mark on my wheel. But i got them from their service department along with terrible customer care from their assistant service manager. After that i stopped servicing at this location and took to other dealer. They called me at least 15-20 times to remind me of servicing. When i went to new dealer for servicing i had to get service record from Gyro. After i got my vehicle service record, it looked like they were not even following proper service schedule. They were doing same serving multiple times, even though it was not needed. I asked the girl who provided me service record but she couldn't give me an answer since her manager(assistant service manager) actually setup my service schedule. So, at the end of the day i got ripped off and got scratched on my vehicle by their service department. If you have a new vehicle, you can take it to any authorized dealer for servicing. You don't need to tolerate their bad customer service and spend unnecessary money for servicing. read more

We wasted a lot of time for nothing. I spend weeks with the Sales guy to make a deal on a new Car. After spending 1 hour listening to the sales manager Salman Patel with all his crying how little money they make on a car and there is no profit in the car business. We just got up and left Gyro Hyundai and will never come back to this place ever again. I was hoping to get the owner email to let him know how is Manager is running his Dealership into the ground. read more

I purchased a used car from Gyro Hyundai last month and was extremely disappointed with the experience. One of the selling points that the salesman emphasized, was the fact that since the vehicle was a 2018 and only had 25,000 km's, that I would have a full warranty on the car for another 2 1/2 years. When I went in to pick up the car, I come to find out from their finance person (once the deal was done) that there was only 6 months full warranty left on the car and the 2 1/2 years was only on the transmission & A/C. I was totally misled by my salesman after he stressed the fact that there was another 2 1/2 years left with the full warranty numerous times. Also, due to Covid-19 I purchased the car virtually with the salesman showing me the car over video. He showed me floor mats that he said went with the car because "anything that comes in with the car goes out with the car" he said. Well to my further disappointment, there were no floor mats when I got the car home. I contacted the salesman a few times to see if he could make good on his promises but only received lame ass excuses like, oh I've been out of the office and oh I need to talk to someone. Needless to say he has never gotten back to me and neither of these issues have been resolved. I should have known better than to believe a used car salesman, because he sure fooled me. I will know better when I purchase my next car not to go to Gyro Hyundai because they don't follow through on their promises. Please learn from my experience. Kit G. read more

I brought in my 2018 Elantra because the air conditioning flooded the carpets and the foam backing throughout the car.The car was under warranty but thanks to the professionalism of Joe Alfonso the service manager and Anna Hernandez my service consultant the carpets were replaced and the cause of the problem corrected.Thank you to both of them and also to my shuttle drivers Bill and Walter.I own a commercial glass and door company and this is how you ensure customer loyalty. Again thank you.Peter and Jon Hittner. read more

I bought a Hyundai Tuscan 1.6 this summer from Gyro Hyundai. Everyone here was extremely nice, it was actually a decision that factored in to buying from this particular location. Salman was great! No sales pressure at all and everything went very smoothly, they gave me some discounts and the financing was quick. It matters when you're making such a big purchase that the people you're dealing with make you feel comfortable. I drive a lot and so have had 2 services already and it was really easy to book and pickup in under an hour. The owner/manager (I think he's the owner) seemed very engaged and everyone from the service desk to the guy outside (there is a guy outside figuring out parking) have been great on each visit. I would highly recommend this place. read more

Gyro Hyundai have been a nightmare to deal with for the duration of our two-year lease. The repairs team in particular are unreliable, don't follow through on things they say they will do, don't return calls, and even the service manager (Joe) didn't bother to call me back after I left him a voicemail explaining my most recent issue with his team. My latest issue is that I've been waiting over a month for an estimate to fix a small dent on the back of the car, and I am continually having to call them to follow up, because no one calls me back. Every time I call, the team seems to have no idea what is going on with my file. I purchased dent and ding protection when I signed the lease (DO NOT purchase this product! It is a total scam!), so it appears to me that they are trying to get out of fixing the dent altogether. In general, there has been a huge lack of professionalism on the part of the employees as well as the management. I will not be buying or leasing anything there again and would never recommend them. read more

It was a pleasure dealing with Jayson at this dealership. My experience was very good, everyone was nice and picking up the car was a seamless process. Diana spent a good amount of time explaining the features of my new vehicle and the process was not rushed. All in all a positive experience. read more

I do not recommend...Won't install Handkook tires on a Saturday after waiting 1 day for order....I will go to another dealership..... 20 minutes to install a tire is too much of inconvenience. This is ridiculous...I will definitely not buy a car there either....Customers want service and not excuses..... read more

Went to the dealership two days ago to seriously inquire about a Hyundai Tuscon and to test drive it. Spoke to a salesman (forgot his name) who was friendly and knowledgeable about the car. When we started talking about the price, we honestly made an offer that was too low and the salesman went to talk to his manager. In comes Stan, the branch manager, who just starts lecturing us about their cost, how they have to pay all their staff and how nothing in this world is free. My dad asked him if he had a counter offer to make. Instead of addressing that, he starts rambling on some more in a rude and condescending way. We walked off immediately. We then drove to King Cross Hyundai and purchased a Tuscon about an hour later. If you must purchase a car at that location, make sure to avoid Stan or good luck negotiating with him. What a pathetic manager. read more

Great group of people, Jason was really good at explaining everything to me during the test drive and selling process. If I had to give one feedback is that they should add to the lease quote the protection plans that they push you after you made up your mind about getting the car. My monthly payment went up by 30% with the lease protection plan (sold when I decided to apply for the lease) and the wear and tear protection plan (sold to me during the car delivery). I totally understand I could easily have said no to both, but they should be more upfront about these costs. Other than that, it was a nice experience, getting my first car in Canada with them. read more

Shady, shady, shady! Probably best to avoid this dealership - at least the service department anyway, although if one department is shady, likely the entire dealership runs the same. We were looking for a dealership to service our hyundai. Decided to consider this one as it was close to our home. Called to inquire what the service #4 would cost for our car model and my partner was informed $500-600 dollars, but possibly as low as $450. ALARM BELLS! It's a set service package per car model (e.g. elantra) so there's no need for a price range. I called to question the price and John at the service desk informs me that he couldn't tell me the exact price without knowing the VIN (NOT TRUE). He allegedly requested this information from my partner (a big lie!!!) but because he didn't have it, he could only give a range..Once I provided the VIN price dropped to $414 + taxes. Hmm, interesting. I called around to 4 other GTA hyundai dealership (dufferin, downtown, mississauga, and rexdale) and each of them confirmed that the service prices were set based on the car model. They all also confirmed that the VIN is NOT required for this. I immediately called and cancelled my booked appointment with gyro. Shady, shady shady!!! read more

This is an excellent dealership for all things Hyundai. The place is clean as a whistle and the service department was courteous, professional and well organised. The service manager patiently answered all my questions. If you need to wait for the service to be completed (I had to because I lived too far away for the shuttle, which was understandable) there's a couple of malls nearby to keep you busy for a few hours. I will definitely return here for future services. read more

I am writing this review as I am still waiting for two solid hours for my car to be taken inside for a simple oil change. I was given an estimate of 1 to 1 1/2 hours. It seems that work is not done by order of appointments, rather, which service has more billing potential. This will be my first and last time here. read more

Do NOT try to make an appointment for service by phone with this dealer. They never answer their line for service requests. You have two choices: leave a message and they say they will call back. They do not. Or, press 5 to contact an off site service to make an appointment. They do not respond either. And, if you leave them a message, they do not return the call, either. I complained to the manager last time I needed service (I went to the dealer to get a service appointment), and she acknowledged that they were aware of this problem. There has been no improvement; now that it is time for my next service, I tried again. They have a section of their website to make an appointment for service on line. I have not tried this method of contact. read more

I traded in my Toyota Echo a month ago and still have not received a check or a bill of sale from them. They keep giving me the "check is in the mail" routine. I've been very patient with them regarding this. They are happy to take your money, but heaven forbid they have to give money out for a trade in. Not even a simple bill of sale in 4 weeks. This was my first and will be my last time dealing with this dealership. Do yourself a favor, go elsewhere. read more

NEVER EVER DEAL WITH THE SERVICE CENTRE or take you car in for anything, even picking up your tires from service because they won't have them ready after you gave them the mandatory 2 days notice and they won't know why you are there in the first place. They won't respond to emails, calls or order your parts on time. DO NOT let them send your car to the body shop. Our 2014 tucson came back with a gash in the light cover and multiple scratches on the doors. Glen Hudolin ensured gyro DID NOT take responsibility and insisted they could buff the scratches on the light cover and doors out... But no. The scratches on the door were never fixed properly after 2 attempts by Gyro and their body shop. "Come pick up your car, its all done", no no its not and I'm not satisfied. Oh no apology? No response? Don't expect anything less. After I finally got a response from Glen about their unsatisfactory work, they then spent the next 5+ months ensuring my insurance pay for the damage besides themselves. They then we're paid thousands to fix their own mistake after I met with my adjuster. I took a day off work where Gyro and their body shop manager were asked to attend a meeting but never showed. My adjuster told me the initial work was done poorly and if they didn't cover the scratch in the light I'd get screwed. Can you imagine my insurance company HELPING me and protecting me against my own dealer? Wow. All in all they've botched appointments, left garbage in my car, used my gas without replacing it after I filled their loaner, left dirty rims in my back seat, never apologized, don't respond when I need something.... It's the WORST run service you could ever imagine. There's no minus stars so I had to select 1. I emailed Paul Kmet, an owner a week ago and got no response. I regret buying from gyro and urge anyone from Leaside to stay clear. It's a classy neighborhood housing crooks. read more

I have been to this dealership for warranty service twice and WILL NOT be going back!!! The first time I had asked for synthetic oil and they put regular oil in. Not a big deal, they realized their mistake and promptly fixed it. The problem was when they drained the regular oil, it came out black!!! I asked the mechanic who was doing the oil change why it was black and he explained that it was sludge from the engine coming out!!! Really, on a vehicle with 23,000 kms??? The second time I went for a regular servicing I specifically asked for the tire pressure on all four tires to be checked and adjusted accordingly. I was told this was part of the servicing. The day after I checked all four tires and 3 of them had different readings. If a dealership can't do a simple task like this, then what other shortcuts are they taking? read more

I had a great Sales associate helping me with the purchase of my car. That experience was super however everything went downhill after that. I had to make multiple trips to the dealer.. I had to go back just to talk to their financing manager...the information they requested could have been done over the phone. We had to drive 1 1/2 hrs to get to the dealership and 2 1/2 hrs to get home since we were stuck in traffic (accidents). I was under the impression that I had to fill out forms with the Financing Manager and get information but it ended up being a high pressure sales technique for warranties and such. It was so upsetting for me and a real waste of time, there was no reason to make me leave work early and drive all that way to ask me the spelling of my name and the name of my employer. My great car buying experience went so bad...I'm so, so, so, so, disappointed. I was so stressed about that high pressure sales technique that I didn't sleep. Followed by...Surprise no one calls me... I don't know when I'm supposed to pick up my car because I was not provided any information... after 5 days I call them and find out that I have to make another appointment to get my car prepared for pickup and that will also take multiple days. Such a disorganized outfit, I don't know what is going on. As I read the other reviews I also have to say I sat around and waited a lot... waited for the Sales associate, waited for the Finance Manager a lot of waiting around. Now that I think of it that was ridiculous. Why I bought here I don't know... I didn't have to go through anything like this with my last car buying experience. read more

Very pleasant experience, all of the stuff was really nice and helpful trough whole process of buying the car. In the end, they have delivered what they have promised and even call me couple days after to check if everything is ok and if I'm enjoying my new car. Highly recommend if you want to buy Hyundai vehicle. read more