EXCEEDED EXPECTATIONS! Wow wow wow! I can't stress enough how this is a MUST SEE when you visit Quebec City. This was my second time vacationing here and not once did anyone tell me to do this tour. I decided to book it for my sister's 40th bday as a fun activity to do for 3 hours during the day. I remember when I booked the tour, I looked at the website and thought to myself, this is either gonna be super lame or kind of cool but never did I expect it to blow my mind! Located about a 45 minute bus ride from Downtown QC - we did Unitours which pick you up outside the Frontenac. Easy to find them as their busses are labelled really well. They drive you directly to the hotel, and let you visit for 90 minutes. And that 90 minutes is perfect to see all of the Ice Hotel. There is SO much to look at. There's a cute little coffee shack outside the hotel as well if you want a bite/warm drink. The way the hotel is set up you go into the chapel to start (yes people get married here) and it's truly something else - so pretty and coooold! Definitely bundle up if you have plans to go to this hotel. There are phenomenal sculptures throughout the hotel, the bar was such a highlight too. The drinks are all served in ice blocks that are a fun experience - while they're expensive for a cocktail and very little mixology involved it was still worth it for me. After the bar, you check out all the rooms that people stay in and wow some are actually spectacular and made me want to stay overnight. The ice carvings are beautiful - my favorite room was the whimsical forest one. Just so cool! My second favorite was a wolf room with the northern lights. And how could I not mention the ice slide!! A slide inside the hotel that you can go down on your butt or if you want to go fast, on your feet! I had a blast going down the slide a couple times. This hotel is absolutely a unique experience and we loved our self-guided tour of it. Next time I'm in QC, I'd love to actually stay there and dine at the beautiful ice restaurant too! The Fairmont owns this property so you know it's gonna be a goody. As you leave, they also have a little warm teepee tent with some artisans selling cute stuff, we each got a really lovely pair of beaded earrings. You gotta check this one out, it's so fun! read more

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It's a nice experience to visit. I did not stay at hotel but visited during the day. The Hotel de Glacé is located behind the larger resort and hotel. The sculptures, bar, hotel rooms and restaurant are nice and worth a picture. If you get a drink at the bar it is served in a double shot sized glass. Overall it was nice experience and would recommend others to see once. read more

Hôtel de Glace - Chapel - Hotels Near Me - Quebec City, Quebec

Who would have thought that eating at the Hôtel de Glace restaurant would be much colder than staying the night in the ice hotel?? Two years ago, my husband and I spent the night here and it was such a fun bucket list item to check off! We didn't want to pay the money to spend another night but when we found out that they were coordinating with Chateau Frontenac to have a restaurant this year, we had to check it out! When you spend the night there, they equip you with a very warm sleeping bag and you have a mattress between you and the ice, while eating at the restaurant, there is just a little piece of fake fur between you and the ice chair! It got quite cold! That being said, it was a great adventure and we're glad we did it. The food was fabulous! read more

Hôtel de Glace - Hotels Near Me - Quebec City, Quebec

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This experience is EXTRAORDINARY! First off, if you absolutely can't deal with extreme cold, this is not for you. But if you think you can, its a singular experience. We came from Florida basically just for this and was the coldest weekend on record in Quebec since 1977. So you know, when you book at the ice hotel, you also get a regular room at a traditional hotel on the same grounds so you can shower, leave your stuff etc. So we checked in late afternoon and they allow people go tour the grounds whether you are staying there or not. So we toured the hotel de glace before we went in to stay. The makeup of it all is remarkable. There were ice carving art everywhere. Its like staying in an art exhibit. There was an ice slide you can go down. There is an ice bar to get a drink served in a glass made of ice that is complimentary if your a guest. There are ice tables and benches to sit at or on. Each room has different ice art carved into the walls. All the carvimgs are nothing short of spectacular. Your room at the ice hotel is ready after 9pm. They suggest you put on your bathing suit, sandals and a robe they provide you to go to the hotel hot tubs and saunas. Which we thought was crazy. And we were right! But it's just a few minutes in the bitter cold and makes for great pics. Jump in the hot tub and warm up. Run to the sauna as well. When we got to our ice hotel room you climb in a sleeoing bag and cuddle up fir the night. We took a water bottle to put alongside the bed and when we woke up it was frozen solid! Lol. We were pretty warm in the sleeping bags but my toes were cold. Its been said that people tend to leave the hotel due to being too warm. I dont know about all that. But it wasnt too terribly cold. Its kinda hard to get to sleep. So much going on. But finally dozed off. Woke up. Threw our clothes on and we took off. Fantastic, experience. Lile no other! Allez, allez, allez! read more

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We had such a great time here. It is fun to go in a group and do shots at the ice bar.The drinks are actually a good deal as the second drink is $2 off. There were lots of fun rooms to see and explore and different music and themes in the dfferent rooms. Made for some great photo opps! With that said the price of admission is a bit steep.I wish it had been included in the cost of the admission to the winter wonderland park. We did snow tubing earlier in the day. read more

I'm not the kind of person that would want to stay the night in a igloo. However the idea of it is pretty darn cool! So I was kinda curious what the experience was like. So I decided to pay the $30 visitor fee and just tour the ice hotel. There lots to do in this venue but I'm just only going to focus on the ice hotel. Parking was a little hard to find as there was a lot of people that day. Parking is free btw. Its like a maze in the hotel, there's so many different rooms with so many different themes. Wayyy too many for me to list out. There a mini ice slide for the kids and I even seen a few adult slide down it too. They have a chapel in here too if you want to hold a wedding here. The bar was pretty neat. I got a cool sex on the ice in a cup made of ice. I spent around 3 hours here because it was super cold that day and we needed to go back into the resort to stay warm. It's really hard to imagine staying the night, its really cold! No joke! read more

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Amazing stay! We did one night of ice camping and then 3 more days in the hotel itself. The night in the ice room was surprisingly comfortable! Yes it got extremely cold (-5 degrees Fahrenheit) but the sleeping bags were rated for -22f so once in the sleeping bag and after it had time to get some of the body heat it was actually quite cozy! The sledding was a blast! They have options for day time as well as night tubing! Which closes at 8pm so plenty of time to do down all the different hills/slides. I would absolutely suggested coming here to everyone! This is a bucket list stay and I was happy with everything I experienced here! read more

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We took a bus from the Frontenac to the Ice Hotel in early January 2023 and it was epic. The hotel wasn't completely finished but it was very neat to see and I'm so glad we took on this last minute excursion from downtown Quebec. Definitely recommend. Drinks are pricey at the ice bar for how little drink you get but it's all about the experience and served in a little ice block! Such a fun experience. read more

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The one and only ice hotel in Canada is in Quebec, while the season just ended, there's always next year! It's a 30 minute from Quebec City, and definitely worth a visit if you're in town. Cocktails in ice glass is a fun experience, drinks are pretty standard. However, you have to see the ice carvings and rooms in person to appreciate the artists and staff behind the scenes. Also it's just so damn COOL! read more

Hôtel de Glace - Hotels Near Me - Quebec City, Quebec

Very unique hotel with the ice sculptures and many different varieties of ice carvings. It's super cool and it's a piece of art. It's only open during the winter and also has Aroma spa and an indoor water park as well as snow tubing. It's a great place for the family. It's beautiful and is a winter wonderland! While at the Hotel the Aroma Spa is a place to check out- $C 35 admission before 5pm and $C25 after 5pm. Take a dip and relax. It was a very nice experience! Place was very clean. read more

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We took a bus tour to see Hotel de Glace and it did not disappoint. Bruno, our tour guide at 10:15 am, gave us a great history on how the hotel was built and a tour through the chapel and main hotel. He was very knowledgeable and he took time to answer all of our questions. If you are in Quebec City during the winter, take time to visit this marvel. It is connected to a snow park and indoor water park (Bora Parc). Even if you don't stay at the hotel, learning about this marvel is amazing. A bus tour runs about $40 CAN. Only complaint is we didn't have enough tome for a drink at the ice bar. read more

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Unique immersive experience. Fun for all ages! Wow! Just a great way to spend your day. Take the time to take a guided tour and really appreciate the effort and talent of those who made this ice hotel (tours available in English and French). The bar serves tasty drinks, some available in a glass made of ice. My "s** on the ice" drink was really refreshing. I'd recommend getting the pass that includes a drink to save a little $$$. If you arrive during the day there is tubing on-site. Inside the ice hotel is a small slide of ice. You can go into the regular hotel to heat up as needed with unlimited daily re-entry into the ice hotel. Check the closing time because you can't visit the extremely interesting unique rooms after a certain hour. I'd recommend wearing ski pants and will definitely recommend a visit to the Ice Hotel to friends and family. read more

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Experiencing the Hotel de Glace is a once in a lifetime or bucket list trip! The ice sculptures and details are amazing. Due to Covid, the "ice bar" was closed and there weren't many people there which was fine with us. We spent one night in the ice hotel and 3 in the Hotel Valcartier which is part of the whole resort. We were able to wander around the Hotel de Glace by ourselves, looking in the various rooms, there was a maze, slide, chapel, bar, etc. You are given mummy bags with a liner to get in before getting into the mummy bag (we were given instructions on what to wear while sleeping, how to prepare the mummy bag, all the details one would need). We were warm the entire night! If you are in the area or want to plan a winter trip, this is definitely worth it! read more

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Omg I had only seen this place on TV. I would've never pictured visiting, but we did! The whole place it's made out of ice ... beds, couches, chairs, sculptures even the bar and the shot glasses are made out of glass!!!! Yes!! It was beautiful at night CSU's of the lights. They have private tours but there's really no need to pay extra for that. It's amazing... if you come to Quebec, this is a MUST!!!! Come visit!! read more

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Words can't describe the ice hotel. It is magically beautiful! It was 2 degrees when I went there but I felt like a kid in Disney World.Definitely a once in a lifetime experience that everyone should have on their bucket list.An experience that I will never forget. J'aime Quebec! read more

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Surprised my wife with a romantic getaway and completely stunned her with the beauty and magic of this utterly unique ice hotel experience. So creative and artistic, fantastic incorporation of lights into all the decor... definitely check out online photography and video tours, to be amazed. I think I could visit here every year. We sprang for the premiere suite with fireplace and courtyard with private hot tub. (I mistakenly thought the hot tub would be in the room, but it is outside for an open sky view.) ice hotel room was forest themed, with trees carved up the walls and overhead, and animals everywhere- - Perfect. I wish we could have been better rested before arriving so we could have stayed up later enjoying it, before going to sleep. Their online instructions were clear and perfect. In the end I only used one layer of synthetic long underwear, and wore wool socks over regular socks. No hat. And I did not even have to cinch the mummy bag up around my head. The bag kept me perfectly warm and cozy, not too hot. someone else in her review left the advice to not drink much later in the evening, in order to try to avoid going to the bathroom... Yes, getting out of that snuggly bag in the middle of the night for a restroom trip was quite a shocker in 4°F. Leave yourself adequate time to tour every themed suite. Recommend proper snow boots and full insulated gear like snow pants, ski jacket, full headgear and gloves, for the walking tour and sliding board. Definitely heed their preparation guide if you will sleep there, RE clothing. We got up early enough to enjoy the hot tub again in the morning. I wish we had left ourselves enough time to enjoy it a few hours of the snow park before we had to leave. It's a bit of a trek for us, over a 9 hour drive or a flight, but I will strongly consider doing this again for a two day stay, it is just so otherworldly special. The regular hotel room was perfectly lovely as well. The staff were professional and courteous, and the maintenance guy who rescued us when my sleeping bag zipper would not close, was a kind friendly soul, easy to love. Quick easy drive from Quebec City. The resort itself seems geared to families, given the indoor water park and the enormous snow park so while the ice hotel itself is romantic, just be prepared for all the families at the resort itself. read more

Had such a awesome time here! Make sure you go up two times on the way up the tube shoot, we almost missed the whole other side of slopes! read more

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*** WARNING ***. The hotel is open, and you can visit the ice hotel - but we arrived on a Monday and everything save one restaurant was closed. Very disappointed that we could not partake in any of the winter activities or the water park. Front desk would not compromise on my request to cancel because the facility was shut down. Will not spend another cent at this resort. We dined elsewhere. read more

Wow Definitely A Must See We had heard a lot about the Ice Hotel so planned our trip during the open time. We did not stay here, just bought the day tour trip including a ice glass drink in the bar. Spent about two hours touring strolling through the hotel. Just amazing designs carved into the walls. Even a small fireplace. Finished our visit setting on a ice bench in the bar drinking a delicious drink from a glass made solely of ice. read more

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Beautiful structure, awesome employees YET, none of these can make up for horrible system/management. Not worth the money at all. One of the most disappointing experiences ever. Paid $900+ USD for the special room with private hot tub spa and sauna. From the moment I tried booking it was trouble. I had a 30-minute wait to speak to someone to schedule a reservation. Why is there no online reservation Portal for a hotel? This is 2018! Not 2001. Then the email information was not helpful, it should have included a map, and instructions on the map regarding the showers and locker system. Your showers are in a dormitory and your personal items are locked in lockers that broke for two fellow passengers and locking out another one. For a $1000 dollar a night room, I thought maybe something extra would be included but 1 free cocktail a person is a bit cheap for accepting such a lofty fee. 2 tickets to the horribly rated "Safari Buffet" which is a safari themed restaurant in Quebec is also not in the interest of the price point. It's 1-star food for a 5-star price. The people at the Front we're nice, the bartender was nice and the guide Xavier was awesome. Yet, good employees cannot make up for a bad system. The package needs to be more thoughtful, look at 4-5 star hotel packages for examples. People spending more money than there used to want to be treated differently then they're used too. No one spending $1000 dollars on an anniversary celebration wants a 2-star hotel service for the 5-star price. You're not allowed into your room until 9 pm yet they ask you to get there by 4 pm We ended up laying in the lobby for 3 hours. After a nice evening of drinks that we paid for on top of the hefty pricing, we walked through the ice path back to the hotel to change. After 10 minutes of communal changing, we walked down the cold path back to our private room. All the lights off, pitch dark. Once we turned on phone lights we noticed the jacuzzi wasn't even accessible. The door was locked! The bed wasn't even in the room. They forgot we were in the room. So we had to walk back through the cold ice and wait in the lobby until the room was ready. By the time it was, we were cold, tired and could barely enjoy our spa. TL;DR -HORRIBLE BOOKING EXPERIENCE -POOR PACKAGE DESIGN -GREAT (FRONT OF HOUSE) EMPLOYEES -BAD FOOD OPTIONS -LOTS OF WAITING AROUND -UNPREPARED ROOMS -HIGH EXPECTATION, HUGE DISAPPOINTMENT. read more

Truly a unique experience. Spend the night in a hotel made primarily of ice. The Ice Hotel is part of the Station Touristique Duchesnay, located about a half-hour drive outside Quebec City. This is a year-round resort, with all sorts of activities, including, in winter, dogsledding, snowmobiling, snowshoeing, cross-country skiiing, a spa, and, of course, the Ice Hotel. There are several chalets, a number of villas, and a newer Auberge, which has about sixty rooms, and a large dining area, where you take your meals (an overnight stay includes dinner and a buffet breakfast at the Auberge the next morning). You can book packages at the hotel to include resort activities, including time at the spa. We chose dogsledding, and here I have to say a word about the staff: our flight was delayed several hours due to weather. As a result, we arrived at the hotel 10 minutes after our dogsledding adventure, which is offsite, was supposed to start. The hotel staff said, no problem, we'll finish your check in later, called over to have them hold the dogs, and gave us directions to the pickup point. The folks there helped us get into gear, and we were off on the bus for our dogsledding. Everyone was very helpful, and as this was a 25th anniversary surprise for my wife, I was very grateful. The dogsledding was terrific- we were out for nearly two hours, driving a sled behind the lead sled of our guide, Danny. My wife also got to pat the puppies afterwards, and we got to warm up in the warmup hut with some hot chocolate before heading back. Note the hotel pavilion building has ample-sized lockers (with locks), showers, toilets, the check-in desk, and even a fireplace, so you have a place to stash your stuff, or you can book a package that includes a room at the Auberge the same night as your hotel stay. You get a coupon for dinner at the Auberge the night of your stay; this covers some things on the menu, while there are extra charges for others. Our dinner was very nice, although I thought the wine prices were out of sight. Have to learn to stick with beer. The pavilion is also where you get your orientation on how to spend the night in the hotel. It was about 29F inside the hotel and -3F outside the night we were there. In each room for your overnight stay, you are provided with a sleeping bag, liner, and pillow- your orientation will explain how to deploy these for maximum warmth. The hotel also has a sauna and several hot tubs that are open all night. Note these facilities are OUTSIDE, under the stars, in a little courtyard attached to the hotel. The area also has a bathroom and changing room, which are, of course, heated. This does mean, however, that nighttime trips to the bathroom should be avoided. The hotel has robes and towels for you to use with the sauna and hot tubs. We had a themed suite, with an undersea motif on the walls- the room was about 12x10, and very quiet- sound does not carry very well at all inside the hotel, so the loud house and techno music from the bar was not disturbing. I can't really describe the beautiful craftsmanship in the carving and lighting, both inside our room, and in the hotel itself. Practically everything inside is made of ice- the walls, supporting pillars, the bar, furniture, there's even an ice slide that the kids can have fun with. Even the glasses for your cocktails are made of ice, unless you want hot chocolate, which comes in the usual styrofoam cup. You get your first drink free at the bar, and late at night there are a number of activities, including ice carving, that you can participate in. Drinking alcoholic beverages and handling sharp and dangerous objects inside a building made of frozen water- what more can anyone ask for? When you're ready for bed, you'll see that it, like everything else, is made of ice, though there is a wooden platform and mattress pad on top of this; it's pretty comfortable. I had called ahead a few days before to confirm our reservation, and reserved an extra- sized bag, since I am 6 foot 6. I actually ended up with a 2-person bag... let's just say it was very cozy. In the morning the staff wakes you at 8 if you're not up already; we got a hot chocolate in a souvenir mug as part of our package. The breakfast buffet at the Auberge, which is perfectly adequate, begins at 7. Note that if you make an early start, and you have a room at the Auberge, you can head up there after breakfast for a little nap (checkout time at the Auberge is noon). I recommend calling ahead a few days to confirm everything and reserve your dinner time (note you do not have access to your hotel room until 9pm, as there are tours going on, so a late dinner time fits perfectly). I also recommend a room at the Auberge the same night as the hotel- for privacy, and a crash spot during the night if it's too cold or after breakfast. The pavilion gets a bit crowded in the morning with everyone at their lockers, showering, etc. Just an amazing place. read more

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One of the Best lifetime experience. This is one of our travel the world family experience that will never be forgotten. A incredible day in Hotel made of Ice. Everything is made of ice, everything was so nice and unforgettable. Quebec is one of the nicest city in the world and I definitely recommend a visit to this Hotel of Glace. read more

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This hotel is carved completely from ice and it is breathtakingly beautiful, especially at night! Hotel de Glace was the primary reason I wanted to visit Quebec City in the first place and it exceeded my expectations! We were hesitant about actually staying in the hotel, so we opted to take a tour for $17.50, which gives you access to all the uniquely decorated rooms, ice slide and ice bar. The bar was pretty cool as you could order drinks served out of ice shot glasses! We sampled the signature drink, which was a mix of vodka and ice cider! That and some boogy-ing to the DJ beats really helped us warm up! PARTING THOUGHT: Everything is carved from ice including the gorgeous chandelier! Be sure to wear some snow pants if you are planning to try the slide! read more

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The Hotel de Glace was a refreshing getaway from your normal vacation venture. The rooms were beautifully crafted and the entire staff friendly. One thing that stuck out was the ice bar. You get a few people in there and it's a party! Couple suggestions: 1) Get the Groupon/save 50% on room. Don't really need the fireplace upgrade: doesn't add heat and you are only in the room for 6-8hrs tops (and sleeping). 2) Eat before you arrive. Kitchen closes 8p. 3) The sleeping bags are hella warm. One layer will do ya. This is for the hotel itself: around 12mid the spa was littered with people staring at their phones.... looked so morose. Set up a 'Free Wifi' area out of the way to enhance atmosphere. read more

Hôtel de Glace - Pirate Room. Yarrr! - Hotels Near Me - Quebec City, Quebec

As a destination, this is a pretty cool place to see! The sculptures and suite designs are incredible. The staff is all very nice and the facilities are great - all things considered. As a hotel... well, come on, what do you expect? You are sleeping in a glorified igloo. It is cold and you will be grumpy the next morning. You stay here for the experience, not luxury. You may also be a tad bit crazy. My only gripe is that the food is pretty awful and the drinks are overpriced and the size of shooters. I wish I had brought a flask. For more info on my visit, check out my blog viedetina.blogspot.com read more

Hôtel de Glace - Hotels Near Me - Quebec City, Quebec

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Had a blast here! The tubing was great and the hotel itself was absolutely gorgeous. We were of course worried about being cold over night (it was -16 c) , but they give you an extremely warm and cozy sleeping bag. My boyfriend and I both slept in 1 layer of clothes and a hat and we both took off our hats in the night because we were so warm. Using the sauna and hot tubs outside was also a great experience. read more

Nothing compares to this hotel experience. The Hotel de Glace was like no other. I stayed February 18th 2010 as a birthday present from my girlfriend the week before my 30th birthday. This had to have been the most creative and impressive present I have ever received. At first I was almost upset, "You bought me a night's stay in a 23 degree hotel? What were you thinking?" But, after staying I could not say thank you enough. I took over 200 pictures and didn't even notice my feet were frozen in my dress shoes as we toured before changing into our warm boots and clothes. We checked in at 10pm Thursday night after driving from Montreal, about a 3 hour drive. We were given a complimentary drink and instruction on how to stay warm in the 20 below zero Fahrenheit North Face sleeping bags. While inside the hotel, I could not stop looking around at all of the detail that was put into everything. Ice chairs, an ice slide, entire ice bars, ice tables, ice columns, ice sculptures, well...everything was created out of ice and snow in one form or another. An incredible experience. If you do not like cold, a visit might do you good enough. I recommend a stay or a visit after dark to get the full experience. read more

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We had an overall good experience, but there were a few things that I found difficult to accept for the amount of money we paid. The experience of sleeping in an ice hotel is not something that I would recommend doing with children, but the resort itself is designed to cater to them so it was not easy to find adult themed comforts onsite. All of the food is for younger pallets. The Villagio (Italian) was the closest thing they have to a menu that includes "adult" food. We drove to Quebec City several times to find something substantial to eat, although the pizza was very good at the resort. We came when the resort was not very busy, but we still had some issues with service being slow. I can't imagine how bad it will be during the busy season. Anyway, it was interesting, but I do believe that the video and instructions could find a better way to make people comfortable and less nervous about the experience. Prepare people for the claustrophobic feeling that you experience once you get into the cocoon to sleep. Also, making a serene path to an inside bathroom and eliminating the port a potty would also elevate the experience of sleeping on an ice bed. Finally, the sleeping pillow was too small (like an airplane pillow) which is not intended to sleep on for more than a nap, so maybe find a way to incorporate a larger pillow and sleeping cocoon. Love that we're able to check this off of our bucket list, but I would've prepared differently, if I had known the details of the resort itself. read more

Five stars for a once in a lifetime experience! The hotel de glace is absolutely beautiful, and it requires so much creative talent to make those lovely ice sculptures!! They change the theme every year, so you can come yearly and see different designs (woohoo!). Free parking, so drive on over here and take a tour. I would NOT recommend spending the night here, because just being here for a couple hours made me a bit miserable since it was SO cold!!!! But if you want, go ahead. It's pricey, there's no bathroom in the room and you just have a curtain instead of a locked door. But it's an experience, right? I just didn't want to undergo it! Haha :P The rooms all have different themes, so it was fun going into each one and taking pics!! We also got to make ice shot type of glasses on our tour, but if you don't have alcohol inside, the juice freezes up (so load it with some alcohol, haha). Overall, it was a great and memorable time! read more

Words cannot describe the beauty of this place.This impressive work of art/architecture is a must see! I recently went to the Ice Hotel for my birthday. Although I didn't stay over night, I did get a few hours to walk through the hotel, have a few drinks and dance a bit in the club. On a freezing Saturday night during the carnaval, the admission was $20, which included a drink ticket ($8.50 value). It's totally worth it. If you are in Quebec City when the hotel is open, GO SEE IT! read more

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My brother and I visited Quebec earlier in 2016 for the Carinval and stayed a night at the hotel du glace. Our experience was nothing short of amazing. The staff was friendly, accommodating and knowledgeable. The evening portion of the stay was a blast. It closes down to only the guest staying the night and the ice bar turns into a dancing hall. Great music, great fun, wonderful drinks. The room we stayed in was spectacular. Such beautiful ice/snow carvings and designs. While it was quite cold the sleeping bags definitely keep you warm and snuggly. I hope to do this again! read more

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This famous hotel is a short drive away from Old Quebec. It is a hotel made completely out of ice for a brief time each year. Everything from the beds, chairs, chandeliers, and glasses (at the bar) are made of ice. Each room/suite has its own theme (with different animals, lighting, and fireplaces). People spend the night on fur covered beds and sleep in sleeping bags (they also have a chapel and an Arctic Spa with outdoor jacuzzis and sauna). It is definitely a place you have to see to believe. You can also take a day tour (admission is $17, but if you go during Winter Carnival, look for the $2 off coupons with the admission there). read more

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We aren't ones to complain but the handling of our reservation was horrible. Let me say, like most people, this has been on our bucket list for years. So when my husband surprised me on Christmas with a romance package to Hotel de Glace for Valentine's, I was over the moon!!! We finalized the details of our trip together, checking my work travel dates with his and settled on Feb 11-13. Now note, materials for your stay aren't sent immediately - you must print the receipt for your own records and it took about 2-3 weeks to get the checkin info. Next, we googled all the cool rooms they've had over the years because I couldn't wait to pick one. Not sure how to do this, I called the hotel and the stated I needed to speak to someone directly at hotel de glacé and provided an extension. The specific person and extension I wish I'd saved in my iPhone notes rather than on a post it in my office. Needless to say, I called 2-3x a day for 4 days until I could get an answer on the rooms and themes. They advised that the thematic suites were "at random" so you wouldn't be able to see them nor request in advance. As you know, the hotel was not open until January, so there was a ton of unanswered questions at the time. Then on the morning of January 6th, I received an email from work stating I had to be at a mandatory meeting Feb 13-17. I called the hotel immediately to change the dates from Feb 11-13 to Feb 10-12. I spoke with "someone" who stated that I was well within the 30 day window and only adjusting my reservation by one day, so there would only be a "change fee" of $100 which would be billed to the credit card on file which I verified. I was then told that updated documents would be provided "in the next couple of days" of which, we still hadn't received any from the original reservation on 12/26. Fast forward to travel day, Feb 10. My husband upgraded a welcome package with rose petals and champagne- it started off being an exciting vacation! We checked in with no issues and the receptionist at Hotel Valcartier pointed us towards the checkin desk at Hotel de Glacé. We went over and were advised to get settled in first then come down. And that's exactly what we did. We came down, they advised about orientation, told us about the different entry passes (of which there's a spa pass but no services - strange for a romance package) and sent us on our way. Fast, simple and easy. During orientation (which was very informative and necessary) they asked us our room number, we told them suite 13, another couple was in 19 and all was great. But This is where the disaster starts. First, our name is Glaze and the envelope said Grauvier (spelling I'm not 100%). I personally thought it meant something else so I didn't worry about it--- until I lost the entire envelope and had to re-request another entry and we are NOT in the system. 1) we were not changed to Feb 10 after I took my time to call ahead and change it 2) room 13 belonged to another couple-- named Grauvier 3) and they had to scramble and come back with "an alternate suite" (#26) rather than a reservation ready room for us. At this point it's 1130pm. Checkin to Hotel de glace is 9pm and checkout is 9am. My husband had a 5am flight on Feb 12 so since we couldn't stay any other night, we went to room 26 to check it out and attempted to make it work. Until we arrived to a dark underwhelming room. I've paid attention to the craftsmanship of this hotel for years so I'm not crazy. To make sure we weren't crazy, we went to checkout rooms 13 and 19--they were amazing! Candles were lit (in room 13), sleeping bags on the bed, a nice little welcome bag from Hotel de glace and the room was lit. Now, in comparison please help me understand how a couple who paid thousands to travel here, book 2 months in advance, purchase a special romantic package, and choose to spend their valentines out of the country at your hotel should be OK with this poor service? NOTHING screamed that we paid for anything special, especially not "romantic". There's no way you can tell me you 1) screwed up our reservation, 2) omitted the romantic welcome theme 3) gave us a leftover room no one wanted and 4) make us feel like we're the problem? We asked to speak to management on Friday AND Saturday. Every time we were told "someone will call you." In fact, we were challenged that WE messed up the reservation and that we were offered a room upgrade. Seriously? Where is management? You can't just write people off like that and not apologize nor explain your unprofessionalism. We never slept in the room. In fact, I really wish we would've spent our valentines somewhere else without the blatant disrespect or headache. And I really wish we could've had the same AMAZING 5 star experience I read about and see posted on TripAdvisor. Good luck folks! read more

VERY cool experience! We were underwhelmed by the lack of information on the website-- and indeed, check in was quite confusing-- but they won me over. The hotel is just amazing to experience. Yes, it's cold-- hanging out at the bar all night is not advisable. But grabbing a drink or two before jumping in the hot tubs/sauna, drying off in your actual hotel room next door (included with a room in the ice hotel), and snuggling up in the SUPER warm sleeping bags on a nice warm mattress in a cold room is heaven. The rooms are dark and quiet and I actually slept like a baby. Some things that surprised me/I had questions about --There are porta potties in the ice hotel, or you can go to the resort next door --On that note, it is literally RIGHT next to the resort. Like a few meters. Which spoils the beauty a little but is very convenient. --The hot tubs/saunas are open ALL night for ice hotel guests. Do check to make sure it's actually cold before jumping in. --The fireplaces in the ice hotel do not put off any heat. --When you arrive/check in, you choose which day you'd like to do the included snow activities (which are really fun, give yourself some time!) read more

Growing up in Oregon, I am surrounded by folks who flee the cold, wet winters. While I may not embrace the wet, cold weather adventures, with heaping of snow, are among the great pleasures of life. Which is why anybody who loves snow and ice should make flying over to Quebec and the Hotel de Glace a high priority. For one, there is plenty to see in old Quebec. Sure there is an element of campy tourism to the facilities surrounding the Hotel de Glace (blow up animals), that should not detract what a spectacular place the actual ice hotel is. Cold? Of course. But worth every shivering minute. Not very often one can sip cocktails from a glass of pure ice. You must admire the creativity and originality in the rooms, whatever the theme. This is the work of true artists. It must be sad to watch one's work melt away eventually. But that's why we have social media and camera phones. read more

Amazing! Each room had a different theme. The dj booth was all out of ice. The bar and glasses were all made of ice. There was a big ice slide inside. It was definitely a must see and do! Mt boyfriend and i went on Valentine's day. We brought another couple with us. It was -30 degrees Celsius at the ice hotel. The sleeping bags kept us warm. Thr only cold parts 0f us were parts thar were exposed, like our faces. The waitress at breakfast told us that almost everyone that night got too cold and left and went to the regular hotel room to sleep. She was surprised we made it through the night. It was one of the coldest nights in a long time. So if you go on a normal cold night you will be fine. The concept is awesome. There is a tubing section on the mountain right behind the hotel. Theres also an indoor waterpark. I absolutely would reccomend this experience even for just one night. The staff was also pretty nice. The only down side is that the restaurants and shops all open kind of late and close pretty early. read more

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TERRIBLE!!!!! I am a huge outdoors type of guy. I love camping, trekking, winter adventures, and I really enjoy trying something new (usually). This hotel experience was terrible! We arrive just in time to be allowed to check into our room. We weren't allowed in until they forced us through their welcome seminar, which, included a training session on how to use your sleeping bag, how one should not wear cotton, and a heads up on how they want you out of there by 9am the next morning, no questions asked. The fun part came second; a night of ice sculpting with dull chisels, following by a pleasant evening in overcrowded hot tubs. In order to use the hot tubs, you have to change in the Celsius Lounge down to your shorts with very thin robes, courtesy of Hotel de Glace, and run out into the cold for about 100 ft to the hot tub, only to realize how full they all are. The room we chose was an upgraded suite. It was pleasant to look at since we had sculptures and carvings into the surrounding walls. My fiancee didn't remember how to use the sleeping bags, so I asked the front desk as the Celsius Lounge to show us again. They kindly refused because they felt their vocal instructions would disturb the other guests that are trying to sleep, which was no one since they were all in the hot tubs I was trying to get into. The bags did keep me warn, but my fiancee's bag didn't seem to work for her. We got up at 5:30 since she began to freeze. We got ready and headed to the Celsius Lounge in hopes for a warm cup of coffee and breakfast that was to be ready for 6am for us to start our day and get out before their 9am time limit. I should have got out sooner because their breakfast was one of the worst, horrendous, pieces of crap I have had in my entire life. It was plain and simple, gross. Stale toast, stale croissant, microwaved rubbery eggs that felt worst than chowing on an elastic band...even the 'fresh fruit' came out of a can, served with the watery syrup it comes in. It was disgusting. The frozen pan-cakes hadn't even thawed out and were being served as 'fresh'. The coffee was cold and sour. Upon checking out, they guy at the front desk, who appeared to be the supervisor of the staff, asked how our stay was. We were honest, and told him exactly what went wrong and where. My fiancee and I made sure to point out how it was the worst breakfast we had in all of our travel experiences. His response made it clear that the hotel management didn't care and all they were interested in was a quick cash grab. He actually chuckled and shrugged his shoulders with a smile. The amount disrespect, lack of customer service, and lack of decency towards customers has left a sour taste in my mouth. I will never go back, nor will I ever recommend anyone to go. In the future, I will make it an effort to stop people from going there. It seems to me, the fame of their international status has led the hotel management to forget what matters, the customers. read more

Ok, so this is a tough one. Review for visiting the hotel and how beautiful it was: 5 stars! AMAZING! GORGEOUS! AWESOME! ONCE IN A LIFETIME EXPERIENCE! However, staying overnight there just really isn't worth it, IMO. You can't get into your room until 9pm, so if you don't have a backup room or anywhere to stay, you just have to awkwardly sit around for multiple hours being cold. We went dogsledding (which was one of the best experiences of my entire life--but thats a separate review), so afterwards we were cold, tired, and wanted to just sit down and relax. The problem is, if you don't have a room at the hotel, you can't really do that. Theres an inside area but no privacy--there are showers and lockers, but after being cold for a while, we wanted to just be in bed for an hour or two. So we ended up just getting a backup room in another hotel. When it came time for bed, it was so so cold. Like out of control cold and there's no way we could have slept. We watched the tutorial about how to use the sleeping bag, and had a drink in the ice glass (super cool!), but we just couldnt handle the idea of sleeping on 20degree weather, even with a sleeping bag (you essentially are wrapped as tightly as possible). So overall I would NOT recommend staying there. It just costs way too much for what you get, and it isn't comfortable or pleasant. You could get all of the awesomeness of the hotel in a visit (make sure to walk around, have a drink, sit for a bit, etc). But I essentially wasted multiple 100s of dollars on "staying" here, especially since we didn't actually stay and ended up using the other hotel. So I just think the overnight option is a tourist trap. Also, as others have said, the "free breakfast in the morning" after you stay is foul. Like inedible. So so bad. Some of the pastries were good, but the actual hot food was some of the worst Ive ever had. Store bought frozen "crepes", and liquid eggs from a milk container. ugh. read more

Where do we begin? It's really hard to say. I guess we should start with the conclusion. DO NOT GO TO THE ICE HOTEL. I mean there are so many issues I can't even sort them. - It's cold--I mean really cold. I don't know how anyone could sleep there. - You can't go to the room until 9p. - The food is inedible. - It's expensive. - It's cold. - The bar closes at midnight. - There is no door to your room. - There is no ensuite bathroom. - It's cold! - You have to checkout at 9a before the place is overrun with kids and tourists. - It's REALLY, REALLY COLD! - Let's not even talk about the lack of romantic moments possible at -20C. I could go on. I guess the biggest issue of all for me is the general idea of cleanliness. I just don't know how you clean an "ice hotel" in a manner that I would find to be acceptable. And I guess that's the real issue. Where do we get an idea about staying in an "ice hotel"? You have visions of a romantic night cuddling in mink blankets or perhaps sipping vodka in an "ice bar". But when you really think about it it just doesn't make any sense at all. This place is the quintessential tourist trap by design and in so being is unsuited to anyone except those who could find a strange curious comfort in sleeping in a walk in cafeteria freezer at Disneyland. read more

This is the coolest hotel I've ever stayed in, both literally and figuratively. I do have some advice for people thinking of going: First, consider whether or not you are the sort of person who might enjoy the experience. It's not for everybody. The rooms are about 25F (-4C). More than one person on the night we were there abandoned their room during the night and slept in another hotel or the Celsius lounge (which is heated). The rest of the hotel can be even colder. The night we were there it was -16 outside. The sleeping bags they provide are quite good. If you follow their instructions on usage, you should be quite comfortable in them. But keep some extra garments in the bag with you, in case you do wake up feeling cold. Bring lots of warm layers (no cotton). Seriously. If it weren't frickin freezing it would be Hotel de L'eau. Have one drink from the bar for the novelty, but bring a flask. Nice for the hot tubs. When having that last drink, remember that going to the bathroom during the night means venturing out of your sleeping bag and outside, which might be -20F. The hot tubs are kept around 99F, which is low for a hot tub. My theory is that if they kept them much warmer, people wouldn't leave them. The saunas on the other hand are pretty toasty. There are a variety of packages available, here's my suggestions: Get a theme suite. They're more expensive, but if you're going to spend a night in an ice hotel, do it right. The themed suites are all unique works of art. The regular rooms are basically just small rooms made out of ice. Some packages offer a second room in the Sheraton on the same night as your stay in the Hotel de Glace. In some ways this is a waste of a room, because you're not going to sleep in it and there are showers in the Celsius lounge. But it is nice to have somewhere to stash all your stuff and relax (you only have your ice room from 9pm to 9am). But if you're choosing between the extra room and the themed suite, get the themed suite. read more