The staff were exceptionally friendly and helpful. They fulfilled every request and helped in every…read moreway possible. The staff deserve every bit of praise. The room, however, left something to be desired. Our junior suite was large, but the furnishings felt like something from an airport hotel. And the style of the room leaned too much into the castle motif with the rock tile and dull color. The history of the building offers some explanation, but the given that it was remodeled in 2010 makes me wonder why it still felt so old. The excellent staff, great location, and incredible history of the hotel made for an enjoyable stay. But there is definitely room for improvement.

The Mr. and I recently spent 3 nights in the magnificent Hotel de Bourgtheroulde Autograph…read moreCollection, in a Junior Suite with a courtyard view. This is a beautiful, well located hotel that offers impeccable service and attention to detail. We enjoyed the extensive breakfast buffet each morning of our stay. With both sweet and savory options we were spoilt for choice. There was a full bar with a piano player every night but Sunday. It was a fun place to gather after a day of touring. Located in the heart of the old city, we were able to walk everywhere. If we return to Rouen, the Hotel de Bourgtheroulde would be our first choice for accommodations.

A step up and still a good price. Great location. Great service. Great amenities. Reasonable…read moreunderground parking. I decided to hit the town for breakfast but theirs looked good. The front desk person was very helpful and spoke superb English.

Quite comfortable, good breakfast to suit all tastes…read more Convenient to sights and underground parking (bring your satnav/gps though)

Rustic old hotel. Originally attracted because the price seemed fair. Surprised to find an inn…read morecompletely charming and full of character. Great common room/breakfast room. Staff is friendly as you don't always see in France, hospitable, hotel is well situated in town. Must love historic/rugged charm! Bathrooms are plenty modern!

We stayed at the Hotel Morand in March 2016, because the room rates were low and the location is…read moreexcellent. It is a few blocks from the train station, just yards from the Joan of Arc Tower, and a 10-minute walk to the city center. Upon checking in, we met Gregory, perhaps the friendliest and most helpful front desk clerk I have ever encountered. He even offered us discounts at a restaurant and a nearby parking garage. The latter was most appreciated, cutting our overnight parking rate from 20 Euros to 7 Euros. Thanks, Gregory! Given the low room rates, we expected the hotel to have dated furnishings. That was true, but it is also quite shabby. The three of us stayed in two rooms: Room # 2 and Room # 6, the latter being the hotel's twin bed room. While our traveling companion had no complaints about Room # 2, I had a big problem with Room # 6. Just approaching the room, I could already smell mold. The bottom edge of the shower stall and shower curtain were covered in black mold. That really bothered me and left me with an uneasy feeling about staying there. Less important than the mold, but also worth mentioning, is the layout of Room # 6. It's actually quite huge, but the space is poorly used. A big, empty armoire dominates the most usable wall. Meanwhile, the small desk is cluttered and jammed close to the bed; and there is no place to sit comfortably. They would do well to remove the armoire and replace it with a nice desk and chair. Guests would get more use from that setup. Of course, ridding the bathroom of mold should be their first priority! The Hotel Morand has its good points: location, price, very friendly staff, and discounts at a nearby parking garage. But overall it's shabby, and Room # 6 should be avoided due to mold issues.

Great little central hotel at very reasonable rates, tucked away from the busy shopping Ganterie…read morestreet at the back of its pretty courtyard. Cozy decor with old pictures of Rouen 100 years ago, and a fireplace inside. I think that most rooms are rather small but they are all nice (except the one on the ground floor, to be avoided because their kitchen fridge is on the other side of the wall, so the noise is ridiculous). The continental breakfast has suffered from the subpar bakery across the street which supplies them. The bread used to be nice but now it's very mediocre. The tea, freshly squeezed OJ and the farmer yogurt are still excellent, though. They also do a brisk lunch service (most savory dishes are just OK, but the Normand chicken is nice), and they have great home-made desserts which they serve all afternoon long, with tea or coffee. Service is a little rough around the edges but still bearable. I have only one issue with them: they play the same Diana Kroll CD non-stop, from morning to evening, every day. I don't know how the staff cannot go nuts. As a hotel and tea room, I give them 4 stars (too bad their Wifi only works on ground floor, and they have very few TV channels); as a restaurant, I give them 3 stars (it's still a good option for a lunch in town, particularly on a Monday, when most places are closed).

Le Vieux Carré, both a hotel and a tea room, is a hidden treasure tucked away from the bustling rue…read moreGanterie. The cobblestoned courtyard sets the mood for this outright charming place. Inside, the room is artfuly curated with what seems to be flea market finds: aged furniture, black and white photographs of a distant past and vintage posters on the walls, an old piano, warm up the space. So do Diana Krall and the like whose songs are played on heavy rotation in the background. Despite the occasionally patchy service (the owner is a bit stiff), it's still an excellent place to have lunch (their savory tarts are good), or relax in the afternoon, cosying up in one of the coveted armchairs, while drinking a cup of tea and eating a piece of cake.

Great location, comfortable, quiet. The hotel offers a very nice breakfast too. I highly…read morerecommend choosing this hotel when visiting Rouen.

Incredible boutique hotel - superbly located and with lovely mixture of modern and historic…read morefeatures and style. pictures say 1000 words please take a look and I would not hesitate to stay here again. (Pro tip - the alley entrance from the main street is indeed bollarded off, but there is a separate side route by which you can bring your luggage and passengers directly into the courtyard and then leave to park offsite. We used an offsite parking garage that was approximately 2 to 3 blocks away so fairly convenient)

From the owner: L'hôtel Vieille Tour vous accueille en plein centre ville de Rouen. L'emplacement de cet hôtel vous…read morepermettra de rejoindre au pied, la Cathédrale, la rue du Gros Horloge, la place du Vieux Marcher, le quartier des antiquaires, restaurants. L'hôtel Vieille Tour Centre Rouen propose 21 chambres parties entre les chambres Junior Suites, Suprieures et Standards. Un parking se situe juste en face de l'hôtel ouvert 24h/24.

There was someone else hair in our bed. Staff changed sheets after we asked. Stayed here with my…read morethree children. Luckily they slept through the noise of neighbor's loud sex late a night.

From the owner: Votre hôtel-restaurant kyriad rouen centre, vous accueille toute l'année et vous propose le…read moremeilleur équilibre entre la garantie de la qualité et le charme de la diversité. Situé à 5 minutes du centre ville, des rues piétonnes et du centre historique de rouen, du bus et du métro et à 1 km de la gare sncf de rouen, notre établissement sera le point de départ idéal pour vos visites. Le long des bords de seine, votre hôtel-restaurant kyriad rouen centre est à la fois propice à la découverte des chefs-d'œuvre architecturaux et idéalement placé pour le shopping dans le centre commercial " docks 76 ".