Can't say enough good things. Our AC went out in 100+ weather. Called Dustin first thing in the…read moremorning, expecting to have to wait at least a day. But he said he could probably make it that day. He actually arrived a few minutes early and had us up and running within an hour. He has a great attitude and won't BS you.

Dustin was very responsive and provided additional information as requested promptly. Provided a…read morevery competitive quote, with various options that met my requirements

Sean responded to our request promptly and did a great job getting our air conditioner up and…read morerunning.

Had an annual service maintenance appointment with Eric. He was great. Very thorough, explained…read morewhat he was doing, very polite, and all around capable. Had a great experience and will ask him on the next service appointment. Just a repeat of Nichole S--Eric was a "pro"

GET A SECOND OPINION! Long's Heating quoted $11,000, insisting my system wasn't repairable and…read moreneeded to be replaced. Medford Heating replaced my fan motor for $750 and the system works perfectly.

Since Russ sold the business, it's very poor quality work. Really annoying we had to get another…read morecompany to correct the install on a brand new system. They actually built the filter replacement access door using tape, which makes a mess opening it at each change, then it won't stay closed if you don't tape it down again.

They were very professional and I love the units, we had seven units installed in two of our homes,…read morealong with getting windows install installed in one of them. They were installed in 2022, today three of the units have stopped working, I'm hoping that they have excellent customer service as it is going to be a very hot weekend and I am about to have a house full of company arriving from the airport today! I will update on their customer service. Hopefully it continues to be a good experience.

This business wanted $150.00 for an estimate!!! When is told…read morethe owner I had already had a diagnostic on my system he told me that made No difference!

Mike and his team were totally professional from start to finish…read more We got 2 quotes, on company never even went into the attic to look at what needed to be dealt with. Mike was up there taking pictures and notes, came back with a plan, the executed it flawlessly. Everything was cleaned up like they were never here. We highly recommend Helm Air Duct Services

Mike & his crew - Zeb & Fox re-insulated my floor & re-wrapped the ductwork as well - great job on…read moretime & done ahead of schedule. Mike also got me what I needed to file for tax credits through Energy Trust. I'd recommend for sure. Thanks again Gene

Another awesome experience... glad to know these guys are consistent, reliable and firing on all…read morecylinders, ALL THE TIME. Called them Monday for what looked like some major water/leak issue. They quickly got me scheduled. Corey called while on his way, showed up prompt and on time ready to work. He quickly assessed and evaluated the issue and got things back on track. The $112 service call paired with great expertise and quick service is what keeps these guys #1 on my list. No need to go anywhere else for HVAC needs.

With all the great reviews listed it is confusing why I had a bad experience. The original phone…read morecall for service was to estimate the repair as needed for a single HVAC flext duct pipe . It has been needing attention for a few years. Somewhere requesting help the on job a estimate it was labeled Diagnosed fee at the cost of 159.00 without notify of the cost. I attempted to understand the billing on the telephone and in person but was not successful. I requested an appointment with the owner for additional conversation but as of date nothing scheduled I was informed that the invoice will be turned over collection in 30 days. More in a moment. Checking Nathen Perry web page it reads. Free Sercvice Estimate If you need to repair or replace your HVAC system, call today and talk to one of our specialists. Free service estimates are more than just cost assessments--they're an invaluable tool for building trust, encouraging transparency, and creating better customer relationships. For our customers, they offer peace of mind and the confidence to make informed choices. For our businesse, they represent a chance to stand out, demonstrate value, and attract more clients. In the end, free estimates make it easier for both sides to approach projects with clarity and confidence, laying the foundation for a successful service experience. My confusion remains and am giving them money to end dealing with this company and spend my time on a better place.

So I called Vicki, who claimed to have never seen my response to her email. Said she would try…read morereach Jarra. Jarra called awhile later to let me know how fortunate we are that "the company has cleared my afternoon so I will try to be there to take a look between 1:00 and 4:00 pm"-and that's with a cleared afternoon. Jarra also inquired about my email, claiming that no one can find it "Vicki can't find it the owner can't find it, everyone is looking but it isn't there." There were no problems with our email exchanges in December, so I am sure Vicki is simply having more trouble. Jarra texted around 3:15 to tell me he was headed our way from Eagle Point and arrived at our door at 3:50. He explained that he was on the phone and speaking with a technician about the codes I had told him about and that he would start trying to track the problem at the heat pump while talking with the technician. Jarra then came inside the house to the air handler while still speaking with the technician on speakerphone. The technician was explaining that there was no communication between the controls, the heat pump, and the air handler and he was quite certain of the cause. He told Jarra what he could do to test the theory and eliminate other possibilities, but again, he was certain of the fix needed. While they were talking Jarra answered a query from the technician saying "this unit is a 950, not an 850" which gave the technician pause before he said something like "oh, ok, I didn't realize that. Well, it is what it is but I am still betting that this is the fix." Jarra then explained that he needed to remove our thermostat from the living room wall and try to hook it up direct at the air handler to both the air handler and the heat pump to see if he could establish communication between the three. He then proceeded to do this. When I asked Jarra why the technician became sympathetic when he learned that this unit was a 950 instead of an 850, with some hemming/hawing Jarra explained that the 950 has some "peculiarities that can cause issues" or words to that effect. He further explained that there is now a 1050 that is supposed to address those issues. After connecting the thermostat direct to the air handler and heatpump control located in our closet, Jarra explained that he could not figure out how the wires were run from the thermostat in the livingroom to the air handler and would need to "check with my company to see when the can free someone up to come help me. You will need to leave the closet open so the the heat sensing unit can tell how warm it is. I will be back to finish this up as soon as we can arrange it. He then left us with nothing but a hole in the wall with wires sticking out where the thermostat was and the thermostat sitting on a toolbox in the closet with the air handler and instructions to leave the door open. Feb. 18, 2026 Jarra called this morning, inquired as to whether everything was still working. Then said something along the lines of "well I've talked with everyone I need to talk to on my end and we are ready to come back and complete the repair and I was wondering, , well management was wondering if we do that, would you be willing to withdraw your unfavorable Google review?" Not having expected to have my repair completion held hostage, I began to say that I would have to think about that, given that these issues have been ongoing since this company carelessly/recklessly allowed the computer motherboard in the system to get soaked. I further explained that along with the constant extra costs and uncomfortable temperatures, the constant interruptions to our lives having to wait/be available for 3-4 hours waiting for a technician, etc. have gone on for years as well and the company has remained completely unconcerned until right now. Jarra then did some more hemming and hawing and I asked him if what he was trying to say was that the company was trying to end our relationship hoping to further avoid responsibility. Jarra confirmed that it was his impression that if I am unwilling to reconsider and withdraw this review and forget everything that has gone before then the company wants to end the relationship, but said he would need to speak with them again and would call me back. Jarra called back about 10 minutes later to inform me that the company was quitting without finishing the current repair and was voiding the regular maintenance contract, "but they decided they would refund to you what is left on the contract. And at least it is working, but if you don't want to leave it like it is you will need to find someone else to finish the job. You could leave it like it is and it should be fine for awhile but it won't be as convenient.", or words to that effect. Was disappointed but unsurprised with Allied's decision, and sorry for Jarra's part in it. Shameful conduct all around.

I contacted Allied Comfort Pro for a duct cleaning quote. I was informed they could only provide a…read morequote after their Installation Manager did a brief inspection. Well, he called only to inquire how many registers (vents) were in the home. Apparently, 11 registers is above the normal 8 registers and we were quoted $890 over the phone and via email. I then called Jim Williams who was recommended by the very dependable Mark at AirTec. Jim arranged a time to come inspect and provide a quote. So pleasant and professional. We were quoted $400 and he was able to schedule the duct cleaning within the week! House air is noticeably "fresh" and we were so happy with his work!

Jim installed new metal dryer vent underneath my mobile. It was a bit of a challenge but he made it…read morelook easy. He's very skilled,fast and quality work. I would highly recommend his services to anyone Thanks Jim

I contacted Mark at AirTec for a recommendation for duct cleaning and he gave me Jim's contact…read moreinfo. Jim promptly returned my call and made arrangements to come and inspect the registers and provide a quote. After giving us a quote of $400 he was able to schedule the cleaning and dryer vents cleaning within the week! He was polite, professional and timely. After completing the requested service he thoroughly cleaned up his work areas. We will gladly recommend Jim at Rite Track duct cleaning to anyone in the Rogue Valley needing quality professional duct cleaning!