I am a regular customer. But today I have an unpleasant experience.
Usually the shop encourages customers to self measure whichever length of the chain as desired, cut it out and take it to the payment counter. Customers may also call for assistance if they are unable to cut the stainless steel chain with a normal scissor provided. Due to time constraints, I didn't want to bother any salesperson and quickly measure-and-cut a 1-meter chain. Abruptly a sales girl approached me with a skeptical look telling me to let her cut the chains. Then, she re-measured the one I had cut before, and wrote "1.03 meters" on the plastic bag. At that time, I was a bit upset but have no time to argue. Not because I need to pay for the 0.03meter that cost me not even 5 cents! It was the attitude of the salesperson that upset me. She should ask me whether I wanted 1 meter or accidentally cut a little too much and if so what she could do for me: either let her cut another one with the exactly 1 meter of chain, or sincerely and politely just tell me she will charge me for the extra $0.05, or may be won't charge me at all (in fact I never expect such generosity to blow my mind!). A good salesperson should be able to feel what the customers feel. Empathy and basic respect is a must. I always believe this shop owner is an understandable wonderful lady! However, from today's experience, I suggest the shop owner might as well prohibit any customer self-service that without requiring any interactions; Or carefully study their current customer behavior to make self-service the path of least resistance. read more