This was one of the worst customer service experiences I've ever had, and what made it truly awful…read morewas how the owner, Britt, handled it afterward. The appointment itself was already a mess. My sister and I had scheduled 5:00 PM appointments, arrived early, and still waited over an hour before our IVs were even started, with only ONE other customer there. No communication, no check-ins, nothing. At one point my sister pressed the call button multiple times because she urgently needed to use the restroom and was literally stuck with an IV in her arm, and no one came for nearly 20 minutes. We didn't leave until 7:15 PM. Over two hours for something that should have taken about an hour. I was already sick and this experience made it worse. But honestly, the real issue is how Britt handled it after. Instead of taking accountability, she immediately jumped to excuses. She blamed "unforeseen circumstances," another guest, prep time, anything but her own business operations. Even when we clearly explained that we had scheduled appointments and there was only one other person there, she continued to deflect. Then came the communication issues, which were honestly shocking for a business owner. She ignored our emails for days at a time, pushed for phone calls but would only offer weekend availability even after we repeatedly said we were only available on weekdays, and then justified it by saying weekends were the only time she could talk because she has kids. While I can empathize with being busy, that is not the customer's responsibility to accommodate, especially when it is her business that failed. At one point, after a full week of no response, she replied to our availability with a single word: "Ok." That alone tells you everything you need to know about how seriously she takes her customers. She also tried to shift blame onto us, saying there may have been a "lack of communication" on our end and even questioning whether we actually pressed the call button, despite us clearly stating we did multiple times. Being told "our staff said that didn't happen" instead of addressing the issue is incredibly dismissive and unprofessional. And after all of this, she flat out refused a refund, stating "you both received the therapies you ordered" and ended the conversation with "I think it's time for us to move on." That is not how you treat paying customers, especially loyal ones. This was not just a bad appointment. It was a complete failure in customer care, accountability, and professionalism from the top down. I would strongly recommend going anywhere else.

I have never felt more dismissed by a business owner in my life…read more My sister and I booked 5:00 PM appointments and arrived early, only to sit there for over an hour before anything even started. There was just one other client in the entire place, yet no one checked on us, no one communicated what was going on, and we were left completely in the dark. Our IVs were not started until well after 6:00 PM. Once we were finally hooked up, the experience only got worse. I finished before my sister and urgently needed to use the restroom. I pressed the call button multiple times and waited nearly 20 minutes for someone to come remove my line. Being stuck in a chair, unable to move, and unable to get assistance is unacceptable in any setting, especially one that claims to be in the health and wellness space. We didn't leave until around 7:15 PM. What should have been a straightforward appointment turned into a two plus hour ordeal with zero care or urgency shown toward us. What makes this even more disappointing is that I have been going to Replenish for years and have spent hundreds of dollars there. Despite being a long-time, loyal customer, my complaint was not taken seriously in the end. But the most shocking part was dealing with Britt, the owner. Instead of taking responsibility, she immediately went into excuse mode. She blamed timing, another guest, prep work, anything she could think of. When we pushed back with the actual timeline and facts, she continued to deflect and downplay the situation. Her communication was incredibly unprofessional. She would disappear for days, then come back pushing for phone calls but only offering weekend availability, even though we clearly told her multiple times we were only available on weekdays. She justified this by explaining her personal schedule, which again, is not the customer's problem when we are trying to resolve an issue her business caused. At one point, after not responding for a week, she replied to our message with a single "Ok." I genuinely could not believe that came from a business owner. She also tried to turn the situation back on us, suggesting there was a "lack of communication" on our end and even questioning whether we had pressed the call button, which we did repeatedly. Being told that their staff "didn't hear it" instead of addressing the failure is incredibly dismissive. In the end, she refused to issue a refund and instead told us "you both received the therapies you ordered" and that she thinks "it's time for us to move on." That level of disregard for paying customers says everything. This experience was not just disappointing, it was handled poorly at every level, especially by the owner. Save your time and money and go somewhere that actually values its customers.

I went on a month's vacation to France, I got sick the first week there and just got back…read moreyesterday. Still feeling sick and with no energy, I was recommended to mind-body, and soul, I booked an appointment with them for the next day and I didn't have to leave the comfort where I was staying, it was a great experience. I Ordered the immune booster for 140.00 after the coupon. The experience was very relaxing and she will explain everything that's being done while working on you. I started feeling better in about an hour my headache was gone and my energy was coming back. I recommend mind body and soul Hydration+spa for a wellness day right from the comfort of your home.

Tamika was great! She was extremely sweet and professional and provided us with great information…read more We will definitely be rebooking ASAP!! 20/10 service

Lauren is giving me NAD+ infusions. I must say that the whole process has been absolutely amazing…read more She is excellent at starting the IV's, she has worked around my busy schedule and even done them in my office so that I can maximize my time. The prices are excellent and I can't actually think of anything that could have gone any better!

Brandon R was a great tech. The space is clean and relaxing…read more I was feeling a bit run down and the staff helped me decide what IV would be best for me. Friends have recommended this location and I am really glad I decided to get a wellness boost here. I recommend a wellness boost heading into the holidays.

I've been here twice and I had a really good experience. The staff were super friendly and answered…read moremy millions of questions lol. They made me super comfy during the process. I needed up buying membership.

I had a great experience with Dr. Bootstaylor. I initially went in and was diagnosed with a…read moremiscarriage. He was compassionate, calm and listened to me. Other providers were just matter of fact about losing the pregnancy and told me what I "had to do" rather than giving me options and letting me make my own decisions. I greatly appreciated the time he took with my family. I saw him again as a backup for my midwife during my subsequent successful pregnancy. I saw him for a confirmation scan and the 20 week anatomy scan. Both times I was given through explanations and had a lovely experience with his bedside manner. We paid up front and the costs were made clear upon making the appointment. The practice was always organized and clean. It's difficult being healthcare provider in a specialty where the stakes are so high. People have big expectations. I have to say my expectations were met and I felt Dr. Bootstaylor provided much more compassion and respect for patients than most providers. I always recommend a midwife first, but otherwise this was the next best option for our family.

Transferred to SeeBaby from Northside @ 16 weeks.  Dr. Bootstaylor was the only doctor we found…read morethat would give us a consult without enrolling in their system. Our initial discussion with him revealed his approach to childbirth and his podcast interview helped confirm that it aligned with mine. It's impressive how Dr. B remembers all his patients, even when mom-to-be panics in the middle of the night. Overall, the practice is intimate, well-oiled and extremely personal. It was calming to see the same faces with every visit, especially, Mid-wife Ellen, who just like Dr. B is non-alarmist and compassionate. Delivering at AMC Well Star surpassed our expectations. The facility is staff by extremely professional, caring nurses from delivery and recovery. Very under-rated.

Was in the area and decided to cost this establishment. I missed it at first because it sits back…read morefrom the highway. It's next to the fire restaurant and lounge. That helps because their sign can be seen from the highway. Parking: a lot Atmosphere: quiet and relaxing. Service: Great! The owner was nice and very informative. I walked in and she was able to take me. Treatment: Island drip IV hydration. Very rejuvenating. Much needed.i was a little apprehensive but from start to finish the process was explained and I felt comfortable and relaxed. Overall I enjoyed my service and will go back to try other services. I hope you enjoy.

The website advertises 2L of lactated ringers for $60. Well all I got was 1 and didn't realize I…read morewas supposed to get 2 till I got home and later looked at the website.

Daniella is so professional and kind. I have tiny veins and she made the application seamless and…read moreI feel great!!

was desperately searching for an IV drop company to make a late home visit as a treat for my sister…read moreand I am so thankful Melinda was able to accommodate us. She made the home IV Hydration experience truly tailored and catered toward the client, created a VIP experience with the added bonus of having a knowledgeable Nurse at bed side. Wonderful experience and I would recommend 10 out of 10. My sister couldn't stop talking about how special and amazing the whole experience was. Melinda was such a great communicator, had impeccable bedside manner, and incredibly charming. We can't wait to try the other services and will be telling all our friends. The convenience of having all of the amazing care at home was well worth it.