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    Atlantic Broadband

    Atlantic Broadband

    (24 reviews)

    It is no surprise that Metrocast has a one star rating. They are the worst cable company I have had…read morein America, and I have had cable in about 10 states. It may take you several attempts to get your service hooked up correctly. After 5 visits I simply gave up and accepted the fact it was a subpar company. A while later during another service call it was discovered that the 5 technicians who were all involved in my install missed something. The service regularly cuts out and regularly fails. Even the extra speeds I'm offered for internet crash and are incapable of normal use. I had to put wifi boosters through out the house. That cost money. The cable service always fails. The recording capability is sketchy. There are no public access stations that I could find and the return to the public in the Lakes Region amounts to nothing more than poor service. The politicians gave them exclusive rights and we received the shaft. The best thing I did for my television was switch to Direct TV. I'm stuck with metro cast wifi. I disconnected my phone with them.

    Unfortunate that we do not have competition in the Lakes Region for internet service and have to…read morerely on these morons. Internet connection dropping in and out all morning. Called tech support- have been on hold listening to elevator music for over 30 minutes without any live person to speak with about the problem. Have already done all the self-help steps- unplug and restart modem, etc. And these people have the nerve to try to sell you telephone service as well. Can you imagine!

    Astound | Arlington

    Astound | Arlington

    (355 reviews)

    Arlington Center

    My install technician was Ivo. He was a very happy soul who came in and got to work immediately. He…read moreexplained what had to be done and had the installation completed within 1.5 hours. We went through the router settings, altered the password to my satisfaction and connected a couple devices to ensure the WIFI was functioning correctly. The premises were left neat; I am very satisfied with Ivo's work. Dan Mackey Framingham

    My response back to Astound:…read more I made over 7 attempts to have by quote fixed to no avail. Astound kept increasing the price from $177 to $208. So happy I am not a customer. I saw their true colors on how they didn't care and they didn't want to fix the issue. Also, ASTOUND kept saying they don't have this information on the quote. I sent their own email to them 3 times with no resolution. I believe all the bad reviews on this and other websites. ASTOUND is merging with another company if you haven't heard. ASTOUND has 3 emails from me so they have the documentation. I asked to speak to a manager and they said 24 to 48 hours wait. I have notified the Better Business Bureau as well as the Secretary of State Office in Massachusetts with complaints about their deceptive sales practices and fraud. This is the response I received from Astound. Hi, Ann! Thank you for taking the time to share your experience with Astound. We strive to provide transparent and accurate information to all our customers at all times. We take your feedback seriously and are committed to addressing these issues internally to prevent similar situations in the future. If you have any further details or documentation you'd like to share, please feel free to send us a private message. I'm sure we can get you set up with a package that is the right fit. Thank you again for reaching out, and for your interest in Astound. -Jackie Review of ASTOUND Astound engages in deceptive advertising. I was quoted one price and called to get it corrected and they didn't honor the price. I was quoted a price of $177 and when I called customer service they said price was $208. in addition, they didn't believe me as the customer even though I have a receipt of the amount. Customer Service said we see $0 dollars in our system since you haven't received your bill. How can Astound expect people to accept a service without a quote. I was quoted 4 free cable boxes and remotes and that wasn't honored. Overall, the worst experience ever and happy I am not going to be a customer. Clearly, they don't care about the customer and don't know how to provide sales quotes. Don't believe their sales since they will charge you a separate price. Be aware, you are not locked in for 5 years on the price. That is only internet, so be prepared for large increases. DONT TRUST ASTOUND SALES OR CUSTOMER SERVICE. THEY LIE ABOUT PRICING AND SERVICES.

    Iamnet - itservices - Updated May 2026

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