Recently I renewed my contract with Consolidated Communications, they blatantly refused to state…read morethe contract terms in writing, or even send me an email acknowledging that I have a three year contract with them. 60% of the time when I call them I am placed on hold for 25 to 30 minutes. About a year ago, I decided to get my phone service for my business from a different provider. It literally two weeks to transfer my phone number to the new provider. These people are incompetent. The right hand does not know what the left hand is doing the want to keep customers Yet they treat their customers like garbage. Stay away from consolidated communications.

Been fighting to get my landline working for three months now and first time they said it was the…read morephone which it wasn't as the problem persists.The second time a no show and me playing phone tag with some dumbasses who can barely speak English. Now they're set to show up tomorrow and they better get it fixed.Worst customer service possible and now every time a clunker of a vehicle drives by the internet messes up so I'm thinking maybe it's a outside line. Just another reason why Vermont sucks.

Ryan was wonderful ! He was extremely helpful and kind. I…read moreleft the store with exactly what I needed. I even gave him a big hug on my way out the door. Mary Carey Foley Portsmouth NH

Tried upgrading my phone today. The rep told me my brother was in charge of my account and that I…read moreneeded him to access my account. Does not seem like they really want to sell phones from this store ended up walking out. Previously had no issues with the store they let me buy a mobile hotspot and put it on my account. Apparently now I'm not even on my account.

Want to express my gratitude for the professionalism of your service technicians (Brett and Chuck)…read morein making repairs after service was disrupted on McKinley and Truman Roads in Portsmouth when lines and a telephone pole came down. Response could not have been better. Thanks.

Returned equipment after being a customer for decades in 5 spaces. The agent said, "dump it over…read morethere". I asked for a receipt. After some eye-rolling, his response, "you don't need one". My response, "I'll wait." Grinds my soul that I gave so much $$$ to them.

Not to be relied on. Great sales pitch in the beginning, but follow-up support is non existent. I…read morehad to fix everything with Dish, Vonage and Xfinity myself.

Agape Media is a terrible company. They signed my parents up for Direct TV and charges $10 a month…read morefor a "Concierge" fee of some sort. The invoice says that it will never end. And sadly this is true. My parents went back to Xfinity over a year ago and he still sends email with an Agape Media Solutions Recurring Invoice $9.99 I have asked that they be no longer charged but it never ends. I do not believe he is actually collecting the $9.99 because I had them get new Credit Cards. Although I am not sure about this. My concern is that someday he will continue to add up this unpaid charge and try to put a lien on their property even though they have not been a customer for well over a year. I am close to going to the Attorney General to report Elder Fraud. I would stay away from this company or any company this Derek person is related to. Seems like he may have a criminal history regarding voter fraud after a Google Search.

A Friday in August of 2020, I went in with questions about moving phones around, a new phone, and a…read morenew line. Ben was very knowledgeable and knew what I was looking to do. What an amazing experience. Walked away knowing that, I again, made the right choice. Brought my mom and her friend in there the following day, Saturday, her friend was called by another Verizon retailer to come in and upgrade. Turns out they weren't being uo front. Ben, walked her through a few things and she was very happy with how she was treated. Mom.is getting a new to her phone and switching to Verizon, one was because it is the smarter choice and two, Ben. He sealed the deal with his amazing customer service. James as well.

Graham made the transition to my new phone extremely easy. He was extremely patient, knowledgeable…read moreand helpful. I would highly recommend. thank you so much! Beth