this goes back 2 years, I took my Rav 4 in for a check of the transmission, the torque converter…read morewas kicking in and out constantly. This was a recall item in the USA, but not even mentioned by the dealer. After having the vehicle for 6 hours, they drained about 250 ml of transmission fluid out, and changed the sparkplugs. $500. And they couldn't duplicate the problem, although I had the same issue when leaving for home. I live in another city so I couldn't schedule it back in. As far as service outfit, they just didn't care. I contacted First Klass Transmission by phone and John suggested a quick fix, that worked, cost me$15 for a bottle of posi diff fluid, never had another problem. Sold my Rav4, later that year. Will not use that dealer again.

Do not waste your time and hard earned money! These people are thieves. The first time I went to…read morehilltop Toyota, they tried to sell me on a *one in a life time price* of 750$ for a new windshield. Outrageous. Save yourself and go to Rainbow Glass in Salmon Arm. They'll treat you right and give you a great price. I paid just around 300$ for a windshield, and got an apt that week. The second time I went to Hilltop Toyota (god forbid), I had the turn signal arm and two seatbelts replaced. After picking up my truck the traction control light was still on. Had to wait another hour for them to fix it, as the mechanic did not wire the steering wheel on correctly. After the manager fixed the traction control light, he didn't bother checking the rest of the mechanics work. After getting home I realized the mechanic also failed to attach the door panel after installing the seat belt- and the door handle did not work. I insisted for a total refund on the labor, but Hilltop Toyota would only refund me for a small portion of the labor (~$200) (which is nothing on the two thousand dollar job I paid for). These people are not detail oriented. They want their bonus and to kick you out of the door. Save yourself!!! Less than 1 star.

We spoke with Jade Domenichelli, General Sales Manager, on a vehicle at Jacobson's for sale. Jade…read moreadvised it was his own personal vehicle. We had opened a pricing discussion. Jade was immediately abrupt. We feel a dealership professional should be more skilled at conversation/negotiation. It's hard to imagine that this is how a sales team leader (GSM) would speak. I would caution others if this is the top down training the team gets, it is unlikely one may experience a friendly negotiation process, or a hospitable environment to secure a good deal. Our opening number (not necessarily our top number) for pricing was approximately 74% over average wholesale value. (1.74 times) We do not feel it was a low ball, rather, that Jade's price is a "high ball".

From the owner: Visit us at Jacobson Ford Sales Ltd to see what new and used cars and trucks we have for you…read more Located in Salmon Arm, we carry brand new and pre-owned Ford vehicles of various models and colours. Find the car or truck that's right for you and visit our dealership.

had my truck there dodge 1500 three times ,after the 1st 2nd time should have known ,they couldn't…read morefix it, third time paid again , but guess what ,yup still same problem. relay shouldn't have paid after the second time same problem, had to fix it myself , so i stay away. so i guess call me "mark" .

I wish I would have read some reviews about the service before I went to this dealership. I would…read moregive negative stars if it would let me. I took a Ram 3500 in for what should have been a straight forward fix from a mechanic who has ever worked on a dodge before. It was misdiagnosed on multiple occasions and I spent a month driving back and forth to try and resolve the issue. I paid thousands of dollars for parts and service that was not necessary. At no point did they offer the cover any small amount of cost for the mixup even though it was understood that the whole incident was due to inexperienced or straight up incompetence from not just the mechanic but the service department as a whole. The worst part is that not 1 employee in the whole process was willing or able to help me in any way to help me get the issue resolved. Stay away from this service department at all cost.

I have a 2005 Chevy Cavalier I have been getting help from them for repairs 2017 for tranny repairs…read morerear end repairs brake repairs and they can't get it right with the repairs they even brought in a guy form Kelowna who said he has 35 years experience and he didn't get it right there is about 6 other chevy Cavaliers form Lumby to Armstrong who has been having trouble the chevy dealership some even went to Kelowna to see if they can help them but it feels like the owner made us feel like idiots and he doesn't care about his customers his employees don't give a shit neither

From the owner: Bannister GM Vernon sells TIRES at COST! We also provide no-appointment, all-makes oil changes,…read morein-house tire balancing, and a full selection of winter and summer tires. Plus, we have a huge inventory of new and pre-owned vehicles, ensuring you find the perfect car or truck!

They honored the warranty and showed me the part that failed causing the problem. I appreciate the…read moreeffort.

This is a great place for car repairs. Knowledgeable,…read morefriendly, professional and honest.

We were looking for a place to wash our cash and stumbled on Summerland Motors & Car Wash…read more A couple of tidbits: - Three bay areas to wash your car (two inside, one outside for RVs and trucks) - $1.00 gets you 1 minute and 45 seconds worth of time but there's no time display - Bring change as the machine only accepts quarters, loonies and toonies - Open daily from 6:00am to 11:00pm (according to their website) - Need to exit the bay area for drying or you will get scolded

We purchased a 2024 Taos last month. Sale and trade-in went exceptionally smooth and our Salesman…read moreLandon was a pleasure to deal with. After getting the vehicle home the first night we noticed the vehicle which is black had scratches in the clear coat on most of the paint surface . We called the shop manager Dawson the next day and he went right to work making sure the car was returned to new condition as well as compensating us for the trouble with a car detail at our next scheduled service date. Landon and Dawson were and are absolute professional's and I highly recommend giving this dealership and these young men in particular a chance to sell you your next vehicle. Thank you very much Vernon Volkswagen for an exceptionally experience buying our new vehicle.

They should allow Zero Star reviews, This crew is sadly clueless…read more Parts not only "forgot" to order after they "confirmed" my order was on the way, They forgot I was sending someone to pickup so they turned my driver away. An entire week wait is very disappointing due to incompetence.

I agree totally with the review that said stay away from this dealership. My experience with them…read moreleft me feeling taken advantage of and unheard. My A/C compressor needed to be replaced, phoned to book an appt. on a Wednesday, got one for Monday. They phoned back to ask me to call in on Monday morning to make sure the part came in. It hadn't, Tuscan the service guy, said he could get an after market one but it cost double the price (over $800). I said no I'd wait to get the Toyota part and booked an appt. for Friday ( going through that 40+ week with no A/C). I show up on Friday at 9am, I specifically asked the woman in the service bay if my part came in. She phoned someone and assured me it had. I told her I would need my vehicle back by 2:30 as I had an appt. in Enderby at 3. She said the job would take 4 hours so I felt comfortable time wouldn't be an issue. At 11 she called to say she'd been dealing with my extended warranty insurance and because they didn't have the Toyota part and were going to use the after market one for double the price, the warranty company hadn't approved the cost yet. I panicked, they hadn't even started the job and I was under time constraints and told her to go ahead with the work (Big mistake). She called back a couple hours later to say the insurance company would only cover for the cost of the Toyota part and the truck should be ready by 2. That time came and went, I ended up changing my appt. in Enderby; at 3:10, I phoned to see when it would be ready. Turns out it was ready at 2 but no one bothered to let me know. When I said I was waiting for a phone call the woman got snippy with me and said she'd told me it would be ready at 2. She had said "it should be ready at 2" , to me that implies it may not be and I assumed they would let me know when it was. When I went to pay my now huge bill, I expressed that I wasn't happy with what happened. The young guy wouldn't even look at me and acted like he hadn't heard a word I said. I was really upset with the whole experience but had to get going because of my appt. After thinking about it all weekend, I sent an email to Vernon Toyota saying I felt taken advantage of, and that it felt like a bait and switch situation. I said I would give them an opportunity to rectify the situation before posting negative reviews on- line, got no response what-so-ever. I talk to a lot of people in the course of my work and have now been told that people will drive to Kelowna or Salmon Arm Toyota for repairs and won't ever deal with Vernon. They've definitely lost my business and anyone else I talk to will know their poor business practices. My advice is STAY AWAY and go elsewhere.

Truck was brought in and reviewed by Grant K. Mentioned the transmission would be ordered and…read morereplaced, this was a lie. ABS/traction control issue was dismissed due to the fact I put 265/75R16 tires on, stock size is 265/70R16. Never in my life have I had issues with putting better tires on a truck, zero ABS issues. I do not recommend this dealer, there are far to many bad reviews about them and wish I had done more research before buying a new truck from them.

Wow! I am so happy to have found Paul and a healer for my Mazda6 Wagon. Took me 6 months and a…read morelot of heartache in Prince George, and I feel very grateful to have moved to Salmon Arm and have my own personal mechanic in the ShuShwap. This is business and owner are AMAZEBALLS! I will definitely be back. Mirrell

From the owner: After receiving my education and experience in Alberta, I decided to move back to my home town of…read moreSalmon Arm to raise my family and build up my own business. I have much experience in my field and am ready to serve the community of Salmon Arm!