I've been coming to see Dr. Mike and the team at Andover Cosmetic Dental Group for several years…read morenow, and they haven't disappointed me yet. Everyone is friendly and professional, with timely service that is gentle and thorough. I consider my dental appointments part of my spa treatments. They're that good!

Confirmed my appointment 1 week before, get all the way there day of and the receptionist cancelled…read moremy appointment for no apparent reason days prior and neglected to let me (THE CUSTOMER) know. They were unable to reschedule me till SEPTEMBER or provide any reason or context as to why the appointment was cancelled in the first place. Very disappointed in the desk service.

This was my first visit with Dr. McCarthy and honestly my first visit with a dentist in over 5…read moreyears. I had a completely enjoyable time and how many people say that about going to the dentist ?. Mary Anne, Jenna, and Dr. McCarthy were all super nice, informative and helpful. Thankfully I didn't have many issues even though it had been a while since going to the dentist, but I will definitely go back for regular cleanings and when other issues need to be fixed. I didn't get oversold on anything either, which is important to me as my last dentist was too much in that area. Thank you for making my first encounter so pleasant.

Excellent in EVERY way!…read more Yesterday, I fractured my front tooth. I called Dr. McCarthy's office and was offered an 8:15am appointment today. I live about 10 minutes away from the office, so I left with time to spare. I did not realize that I would encounter a detour that resulted in me being 20 minutes late for my appointment. I called ahead to alert the office and received a warm greeting; "That is fine, I will let the doctor know." I went to the appointment and I no more than sat in my chair when I was called back. As I walked to the treatment room, several employees said hello and called me by name. (Grant it I'm not a frequent flyer at the office, I normally show up every six months.) I sat in the chair and within a minute Dr. McCarthy came in with a smile to say hello and asked how my husband was doing. (My husband is also a patient.) Dr. McCarthy went straight to the procedure and within 15 minutes, I was finished. He explained what he had done and what to expect, but he also went on to say that we have patched the tooth before and we may want to consider a more long term solution. He offered to go ahead with impressions so if I decided to move forward with the long term solution, I would not have to come back to the office. As I was leaving, his wife (who is also a dentist at the practice) yelled goodbye down the hallway and called me by name. From start to finish, I felt that I was part of a family. They made me feel welcome, no matter if I was late for the appointment. Everyone from start to finish made me feel that I was the most important part of their day. Every office should strive for this type of customer service. I have nothing but great things to say this office and highly recommend them.

Long Time Patient, Big Time Smile…read more I have been a patient of Dr. Sirakian for more than 20 years, and can honestly say I wouldn't go anywhere else for any care related to my teeth. I drive more than an hour to get to his office, and consider the time well spent for the perfect care and attention I receive. I first met Dr. Sirakian when he was a graduate student at the Harvard School of Dental Medicine in Boston around 1991. I was one of the lucky ones to be treated by Dr. Sirakian, he just happened to be available to take on my major dental project. My dental care had been nonexistent for many years, and I made poor decisions when I was in college that required extensive repair and treatment. Dr. Sirakian was studying prosthodontics as a graduate student, and he was determined to give me a brilliant smile by the time I got married the following year. It seems like I had more than 20 appointments, and during those times I had ample opportunity to observe Dr. Sirakian firsthand, both with me and his colleagues. I also observed the regard and professional respect they showed him. I know him to be meticulous about his work; he clearly had a vision of what he wanted as a result, and did not hesitate to re-do molds, impressions, color matching and things like that until he was thoroughly satisfied. I knew if he was satisfied, I would be ecstatic! Dr. Sirakian is always kind and patient, but he epitomizes the ideal professional in other ways too. He explains what he is doing, and why it might be necessary; he provides options and advice, and always has time for me as a patient. I never feel rushed or uninformed, and feel that he is accessible to me. The work he did back then has lasted more than 25 years. During this time wherever his practice went, my family and I followed. I am now having additional prosthodontic work done in light of today's dental advances, and am impressed all over again. Dr. Sirakian's staff are equally pleasant to work with, and it is easy to see that they enjoy their work together, and work well as a team. I highly recommend this practice!

He did bridge for my sister that was perfect match! Expensive but top shelf! Very high class place…read moreand asst Robin is great too! I got free consult for my smile that needs help and will be getting back there soon I hope!

I hadn't been to the dentist in almost 10 years, due to past bad experiences. I had to have a root…read morecanal filling replaced and have my gums scraped. Dr. Murphy and Kristin, the hygienist, were absolutely wonderful. They were so nice, and so friendly. They explained everything they were doing and checked in with me constantly. I can't recommend enough!

I have been going to Dr. Yoon for dental services for years and I trust his judgment. He has the…read moreexpertise and great manners and knows his dentistry to the highest degree. His girls are pleasant and the best. I highly recommend him to anyone who is looking for the best in Merrimack Valley.

When I first visited this dentist, I was VERY clear that I had dental fear due to a lifetime of…read moreprior experiences that were traumatizing. He was great. I didn't go back for a few years but on my last visit, I found him patronizing, condescending and he treated me like I was irrationally scared. Sure, I have a silly fear of dental tools etc, but I don't need to feel worse because the dentist can't empathize. He was annoyed that I was jumpy and scared. I was shaking, sweating and ended up quietly crying. The hygienist was wonderful. Might go back for another cleaning but probably going to find a new dentist. Some dentists just 'get it'. Others act like it's a task to deal with you.

If you are looking for a gentle, innovative, and great team environment in a dentist office, this…read moreis the place!! Before visiting Dentistry by Design, I was afraid of any type of dental work. Because of this fear, I had not been to a dentist in 13 years. When I arrived at the office, I was greated with a warm smile from Dottie at the front desk. On my first visit I saw Aneesa, the Detal Hygenist, who cleaned my teeth. It was a pleasant experience as she was friendly and very thorough, yet gentle. I was told at that time that I would have to return for some fillings. It was upon this return visit (scheduled just one short week later) that Dr. Nick and his assistant, Kim, worked as a wonderful team to quickly and very gently (can't stress gently enough!) adminster novacaine and fill in my cavities. I could barely even tell when I was getting the shots of novacaine - wow - how impressive! It definitely will not be another 13 years before I visit Dentistry by Design - more like six months. Thank you Dentistry by Design for all of your attention and care knowing how I felt about dentistry before visiting your office.

My family and I have all been patients at Dentistry by Design for several years. However, in the…read morelast year or so we've had several concerning experiences there and recently decided to leave the practice. The administrative side of the practice has been very difficult to deal with over the last few months -- calls aren't returned, there's confusion over bills and appointments, and the employees at the desk often seem confused and overwhelmed. They've had some turnover in their dental staff, from hygienists to dentists, and lost some really great employees. The newer employees lack the compassion and warmth of the prior staff members. They've also become very aggressive about asking for reviews and pushing patients to provide positive reviews, which really felt unethical to me.

I am so thankful a family member recommended Dr. Berty's office to me. I had been putting off…read moregetting my impacted wisdom teeth out for over 10 years because I am terrified of needles. Dr. Berty was so patient with me and did everything possible to make the process easier. The nurses that work for him are all SO kind! When I got there on the day of the surgery, I was sure I wasn't going to be able to go through with it and get the IV. Katelyn was so sweet and stayed and talked with me the entire time to take my mind off of everything. I would never have been able to go through with the procedure if it were not for the amazing nurses being so kind to me and Dr. Berty's patience. I can not recommend their office enough for any nervous patients like myself!!!

Both my children have had teeth removed by Dr. Berty before braces and again for wisdom teeth. He…read moreis kind, thorough, skilled and takes excellent care of his patients and their parents! The assistants and office staff are always professional and caring!

Adele S I started with Dr. Wu October 2025 when the dentist…read moreI had been with for twenty years retired. Although I was under the Impression all was ok a problem developed right after my last visit to my previous dentist. Full mouth x-rays that I witnessed proved a very different story resulting in crowns, two implants, and a root canal on a previously crowned tooth. All this has been restored and saved with the utmost care and expertise. Dr. Wu was highly recommend and I feel fortunate to have been a receipt of that recommendation. Her staff is well informed and attentive. On my first visit the one staff member available Stephanie made me feel right at home. My wish is that I will be a patient here for the foreseeable future.

My first problem was with the office person on the phone who was rude and insisted on a credit card…read morenumber even I explained that I was having a problem because my implant fell out and I was expecting it to be covered. Dr Wu never contacted me or replaced the implant. She got a lot of my money and I expected more.

We are parents in the medical and dental fields, and we were having a problem deciding on an…read moreorthodontist for our child who has some difficult and major orthodontic problems. We had had consulted and discussed our child's case with more orthodontists than we anticipated, and received conflicting treatment plans. Not expecting a resolution, we acted on a recommendation to see Drs. Chan and Chen. These are our experience: 1. They had a busy schedule, but Dr. Chen stayed after hours to see us. She spent more than an hour explaining her findings and recommendations. To use our child's favor phrase "Who does that?" We are health care providers, so we know that this is one hallmark of a doctor who truly cares. 2. Dr. Chen is super knowledgeable. By now we have read volumes of orthodontic textbooks and articles. We have no clinical experiences in orthodontics, but we know much more about orthodontics than maybe the average parent. Dr. Chen's findings were consistent with what we understood about our child's problems and more. Her recommendations were detailed and addressed all of our concerns. Her treatment details not only agreed with the textbooks and research findings, in areas where there were controversies Dr. Chen was able to offer very sincere and clear recommendations. She was not dogmatic about her recommendations but able to offer clear explanations and good alternatives. Orthodontics is very much an art as much as it is a science, and Dr. Chen excels in both. She also offered her experiences in treating her own son about the very same problems as our child had. How reassuring is that? 3. The stuff, from Teri at the front desk to Tori the assistant, were super friendly and helpful. Our child is shy, and they made her feel comfortable throughout her appointments. 4. The office is clean, professional, and parking is easy. We drive a long distance to see Dr. Chen. We decided that she was our child's orthodontist and was worth the extra driving. 5. The practice uses advanced technologies. For example, the xray is digital. Radiation exposure is a concern for us, and digital xray has low radiation. Dr. Chen was so accommodating. She didn't mind using the xrays we got from another office to lessen the radiation exposure to our child. They use digital impression to scan their patients' teeth instead the old fashion impressions. This allows more accurate impressions and comfort for their patients. I could go on and on about how wonderful this office and Dr. Chen are. We are looking forward to getting the best orthodontic results for our child with Dr. Ivy Chen. I will update our experience, and everything so far tells us that we will have more wonderful things to say about this orthodontic practice. We are looking forward to meeting Dr. Chan, who also will be seeing our child. Getting two doctors with their combined experiences and knowledge? Where else could you get that?

Outstanding doctors, sincere caring makes them the best in their profession! Best ortho practice…read morein Massachusetts.