Disgusting behavior. Extremely disappointed with how this office treats patients. I submitted an online form requesting an appointment as a new client. On May 15th, 2026, Sarah from this office called and left me a voicemail stating they received my request, were booking new patients for mid-to-end of June, and asked me to call back to schedule.When I called back, the staff were explicitly made aware of my online request and the reason I was calling back and actively tried to move forward to find a timeslot for me and schedule an appointment as a new patient.
However, the exact moment I disclosed that my insurance is MinnesotaCare, they flipped. They immediately denied me service as all of the sudden they 'are no longer accepting new patients.' Turning away individuals based on their public assistance status while keeping the door open for private payees is illegal discrimination under the Minnesota Human Rights Act. This practice is money-hungry, unethical, and a blatant violation of basic patient respect. Avoid this place. Also note, MinnesotaCare is not free and insurance I am PAYING THE PREMIUMS every month to have just to get denied services and care that I have the right to go to receive these services and care). read more