Intrigued by the novelty of rolled ice cream, we timed a road trip rest stop perfectly to hit up this particular location of the regional chain. It was empty when we arrived, so there was no wait for service. The eating area was not quite as accommodating as we would have liked, with a couple of grimy tables and a minimal bar. That said, the food prep area looked fine, so we decided to order but take our cups to go. :P We chose a Matcha Berry (organic matcha w/ strawberries) and a Time For Reecés (peanut butter, chocolate, graham cracker, and bananas) and watched the magic unfold. Unlimited toppings meant we could customize our selections to our heart's content! read more

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Great shop! My first time here. Very clean inside. The owner was super nice he gave me a lil discount when I told him it was my birthday I went in to get a slice of Peters Bakery Burnt Almond Cake!!! OMG delicious, one of my favorites & right here in Gilroy too read more

ICICLES - Peters Bakery Burnt Almond Cake - Ice Cream & Frozen Yogurt Near Me - Gilroy, California

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Stopped by Icicles in Gilroy and was pleasantly surprised to see they carry Peter's Bakery slices of Burnt Almond Cake! If you know, you know -- this cake is iconic in San Jose, and normally you have to drive all the way there to get it. Seeing it available here in Gilroy was such a nice surprise, and honestly I don't mind making the short drive for it. This visit I ordered the matcha ice cream and topped it with whipped cream, strawberry cheesecake bites, and almonds -- such a good combo. The matcha flavor was smooth and not too sweet, and the toppings added the perfect crunch and sweetness. They also have boba drinks, which makes it even better if you want to grab a drink with dessert. Between the rolled ice cream, boba, and slices of Burnt Almond Cake from Peter's Bakery, this place is definitely a sweet spot in Gilroy. I'll definitely be back when I'm craving cake without driving all the way to San Jose! read more

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My family and I came here last night for the first time. It was such a wonderful experience. The 3 people working were all happy and smiling. It felt like they were really enjoying working. We ordered 3 different rolled ice creams, all were so good! It was fun to watch them being made and they tasted amazing! We will be back. read more

Four stars because they made it happen... We popped in super late at night and we're craving ice cream thought perfect I could build my own unfortunately they ran out of cream yes out of cream so instead they offered some premade options which they make for delivery orders and it still didn't disappoint. It wasn't my build my own, but I still got a flavor that looked pretty good and allowed it to thaw while we were driving back to the hotel so they made it work. Service was really good considering the situation they were in. They had a storefront full of people and had to tell everyone aside from two people ahead of us that they couldn't make their orders. read more

I've been to this location many times. I love the selections of ice creams and smoothies. The topping options are great. We are never disappointed when we come. The staff was friendly and offered to show us how to do things if we were new to the location. So we appreciate the gesture. It was relatively quiet minus the young adults with their language with children present. but that's not the business problem and maybe a one off issue. The location is clean and tidy. No public restrooms. Otherwise it was a great experience read more

ICICLES - Strawberry Fantasy - Ice Cream & Frozen Yogurt Near Me - Gilroy, California

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My family loved the super friendly service and menu items which includes dairy free ice cream! Fun experience for kids and adults.

Y'all lost a customer at Icicles. I have loved icicles and been a customer since 2018. I stopped going since I moved away but I came back to this location as I missed it so much. I had no idea that the quality and quantity would have decreased. The price is insane now! $12 for rolled ice creamed that's not even filled to the top. (We got 5 so it came out to $60... ABSURD AMOUNT) Now they ask what toppings you want when you're ordering instead of after (I think so they can skimp out)... It also takes foreverrrr. This location is ran by high schoolers who have no idea what they're doing. I've seen other locations also lacking so maybe it's just all Icicles now. Safe to say, I will NOT be returning and you just lost a customer. 0/10 Ice cream 3/10 Service read more

ICICLES - Ice Cream & Frozen Yogurt Near Me - Gilroy, California

I like that the menu is fun/creative, and there are a lot of toppings to choose from. There's a wide selection and lots of customization options. The ice cream is consistently made well, and the staff are friendly! A few things that made me take off a star: - the self-order kiosk is finicky on multiple occasions. It's kind of annoying to enter your order + all your toppings only to have the card not work and then you have to re-order at the register - the light blue walls and the smell inside is a bit clinical?? It's a very distinct smell that reminds of cleaning supplies at the vet or hospital lol - no bathroom (you have to go to Walmart across the street) - not much seating inside or out. There's one bench that people sit on to wait but not much space other than that to dine in. Adding more tables/seating would make it feel like a friendlier, more social atmosphere Overall, I'd still go again but these are some minor pain points that stick out! I think this place has a lot of potential, and it's a nice addition to Gilroy. read more

I lived in the bay for college and loved Icicles. I moved back to SoCal and came to visit family in Gilroy. I was so happy to see an icicles and excited to know the flavors are still as good as I remember. I ordered the strawberry fantasy and added all the toppings I wanted. The place is big and open and I had no wait to be served. 5/5 experience read more

ICICLES - The menu - Ice Cream & Frozen Yogurt Near Me - Gilroy, California

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Service was really good. Place was clean which is always nice. I'm not sure that I personally like the ice cream. It's pretty chewy and unfortunately I watched the prep and the persons sweater went into my ice cream, twice, while she beat the ingredients into submission. I think I'll stick to traditional ice cream but otherwise, it was okay. Different strokes for different folks. read more

What an experience my first time here and must I say ashton offered an amazing experience just extremely professional when I couldn't decide what to get he decided to surprise me and man am I impressed my girlfriend and I are so impressed how well he rolls I've never seen someone roll so fast yet so perfectly if you come make sure you ask for ashton for help he is a life savor thank you ashton!!!! read more

ICICLES - Ice cream - Ice Cream & Frozen Yogurt Near Me - Gilroy, California

The ice cream selection is good. They have vegan flavor options and are willing to clean the prep plate if you have a gluten intolerance. Yay thank you! If gf, stay away from toppings though, they are stored in open containers all near each other, so prone to cross contamination; you might get cookie crumbs in your nuts.) Important note, in my two visits, both times this place has smelled so strongly of Fabuloso cleaner that you can smell it on your clothes after you leave. That can't be good. Avoid if sensitive to smells. read more

Ambiance: there is plenty of room in the store for customers to stand and observe their ice cream be made and benches provided for waiting customers, but no seating available inside or outside to eat. Service: my wait time was not too long, but I think it was a bit long considering when I came in to order, there was no line. Dessert: Many great menu options available. The birthday cake flavor tasted great and I would get it again, but presentation / portion of ice cream could've been improved. Without the toppings, the ice cream by itself only takes up about 80% of the cup space, leaving some noticeable space that give off the impression of ice cream being skimped. Though, there are unlimited toppings so I guess this makes up for it. read more

ICICLES - Birthday Cake with Cheesecake Bites, Blueberries, and Condensed Milk Drizzle - Ice Cream & Frozen Yogurt Near Me - Gilroy, California

Omg! Delicious great customer service good quality Ice Cream. Greeted my family with smile and Nearly clean place.

Staff is usually friendly. I would always use to go to this location in Gilroy even drive an hour here just to satisfy my cravings but last time I went in I had a bad experience when I was eating my ice cream I found a hair in the ice cream I even took a picture for proof. I called them right away I wanted a refund and they said I would have to speak to a manager and it seems like the Manager's never there so I will just not ever go back to this location, it's a bummer because I used to love this place. read more

Such a fun place to eat ice cream. It's family oriented for sure and even first date friendly, ha. It's such a fun treat and unique way to eat ice cream. Glad they have one in Gilroy now! It's hard to pick what was my favorite but Butterface was my favorite lol. Im a simple person so I got that and some cheesecake bites and that was it. So good! We will be back. read more

Tried to come here for boba again. 12:35 on a Sunday, this time. They open at noon. Again, boba's not available yet. This seems to be the normal state for them. Maybe they need to drop boba from the menu, or put separate hours for it. read more

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ABSOLUTE HEAVEN!!! My special: Strawberry Fantasy - whipped cream - brown sugar boba - strawberry boba - crushed Oreos - extra Nutella They have a new one with the De La Rosa marzipan Mexican candies inside... gotta try read more

Icicles Gilroy is officially my favorite location when it comes to enjoying this deliciously fun treat. I made the drive out to Gilroy from San Jose, braving the storm, wet roads, & the traffic to see what this particular location had to offer. Finding this location was a breeze since I was able to pinpoint the signage easily. The parking situation is plentiful and spacious. I walked in and noticed two employees hard at work- one focused on preparation while the other was taking orders and ringing up at the register. My guy and I patiently waiting as the party ahead of to finish and were immediately greeted with a warm smile. Awesome first impression! We placed our order for a WAKE ME UP & BERRY SQUAD and moved over to have our treat made. The gal manning the prep station was quick, friendly, and definitely knew what she was doing. Each and every ice cream order she made was rolled to perfection- easy on the eyes and tasty going down. Toppings are unlimited so feel free to customize this to your liking and go crazy!! 5/5 stars. Quality of ingredients are on point and the customer service is top notch. I couldn't have hoped for a better visit. You guys are amazing ICICLES GILROY!! ** Do be advised that seating here is very limited- consisting of just two benches ** read more

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Really pleased to revisit this location and found the service much improved. They had many staff people working and got our ice cream done super quickly. The staff seems very safe for covid, lots of plastic barriers up and they wear gloves while making your food. You can't sit inside and eat but there were some chairs and tables outside. Also they closed the bathroom for customer use. read more

ICICLES - Toasted marshmallow for the win - Ice Cream & Frozen Yogurt Near Me - Gilroy, California

Always fresh fruit, friendly staff, very clean... during covid only a certain amount of people allowed inside. Hours still reasonable. read more

ICICLES - Nutella n chill w/strawberry topping - Ice Cream & Frozen Yogurt Near Me - Gilroy, California

This is a great addition to Gilroy! The location seems and looks quite new. Everything was pretty orderly and clean on the inside. The staff member who helped me was so, so nice, it was almost unreal. She explained the whole process to me and made sure everything was just right. Unfortunately, I left my lactase pills at home, so I had to opt out of the typical ice cream to avoid any discomfort. Luckily, they do have dairy free options , so that's what I went with. I ordered the Great Raspby, which is araspberry sorbet. One thing that I liked about it was that is stayed true to the the tartness of a raspberry but wasn't too tart. I could still taste some sweetness. I really liked that the sorbet was sturdy and only melted at the very top where my toppings were. I originally wanted blackberries and bananas as toppings but they didn't have blackberries when I went so I got blueberries and bananas instead. It was good! When I came, there was no one else there, but the only seating available are the few benches against the wall, so I just decided to eat my sorbet in the car. read more

ICICLES - The great raspy with blueberries and bananas - Ice Cream & Frozen Yogurt Near Me - Gilroy, California

Very very very Slow service...took 20. min to get my order ladies are slow , more proactively will help and speed specially on summer days . Unbelievable! read more

ICICLES - Only 2 employees and a long waiting line been waiting for 10min to get my order and still not ready. Very slow service. - Ice Cream & Frozen Yogurt Near Me - Gilroy, California

I had the fruit roll up, non dairy. Not a fun of it. It tasted like dish soap, I couldn't finish it. I pretty much threw my $10 in the garbage. read more

ICICLES - Fruit roll up, tasted like dish soap, don't recommend - Ice Cream & Frozen Yogurt Near Me - Gilroy, California

Updated 11/1- For here at 8:20 on a Thursday and had to wait 40 minutes. Only two poor girls working. Next time i hope they learn to give an estimate of how long it'll take cuz we would have left. A quick little dessert trip idea turned into an unbelievable wait. The ice cream was still very tasty once we got it. Previous reviews: Yummm very tasty, great for a special occasion but I think $8.95 pp a little much for dessert. Then again we'll be back. It's just as much as an experience as it is good. Probs to the nice workers bustin a sweat working. Be sure to tip! 2ns time here we got All Fudged Up (new fav) and Fruit roll up. Next time I want the strawberry fantasy or mint Oreo read more

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i didn't go back to the shop because i'm not from the area but the owner reached out and we found a resolution to the problem. i applaud them for making an effort for their business, it shows how much they really care. maybe the tea was just off that day or who knows. thank you again! read more

After shopping at the outlets I was craving ice cream. I searched up ice cream on Yelp and ended up here. This was my first time visiting an Icicles. $8.75 for your choice of rolled ice cream and unlimited toppings. I definitely was not disappointed in the flavor. I got the #7 Strawberry Fantasy with cheesecake crumbs and whip cream. I would recommend this ice cream place to try and will definitely be a returning customer. read more

ICICLES - Menu - Ice Cream & Frozen Yogurt Near Me - Gilroy, California

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Great service always! Flavor is amazing every single time! It is always clean and welcoming for the whole family!

I have always wanted to try the one in Willow Glen, but the lines were way too long! I have been stalking this location since the beginning of December. I've done a couple drive-bys, the lines were crazy! Tonight I took my son with me and we braved the wait... I was pleasantly surprised, considering how many people were there, we only waited about 10 minutes. I would've expected a lot longer wait time. The staff are young, friendly, and energetic. The menu is diverse! Literally there is something for everybody on the menu. read more

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Food locations that have funny names for desserts are always a fun stop to eat a frozen treat at. I tend to stick to one flavor but with soo many to choose from you just can't. Sometimes it's busy but it's really worth the wait. read more

I have visited Icicles couple times, and really want to like the concept of rolled up ice cream, but just cannot get into it. 1 star off: The rolled up ice cream tastes similar to non-rolled up ice cream, so I don't understand why this extra step is necessary (other than for show). 1 star off: Since each ice cream serving is individually made, it makes the service very slow. There is usually one or two staff making the ice cream, and it takes about 7-10 minutes to make one ice cream, so on a hot summer day, it can take 30 minutes to get your order depending on how many people are in front of you. 1 star off: The bathroom has a sign that employees must wash hands...but there is no soap. *shutter* I don't want to think about the hands that made my ice cream. read more

very good customer service and very good icecream my favorite is the number 5 oreo blast!!

Strawberry Fantasy is my favorite and I recommend this place the place was clean and the staff was very friendly. read more

ICICLES - Strawberry Fantasy - Ice Cream & Frozen Yogurt Near Me - Gilroy, California

Overall I had a fantastic experience at the Gilroy Icicles. The place is small, with 2 stations for the employees to make your dessert. Parking - there is a private parking lot so it's super easy to find a spot. Outdoor seating - in the summer there are a few tables and chairs outside in case folks want to sit outside. Maybe a total of 3-4 tables spread out in front of the strip mall area that this place is in. The customer service is great at this place. The employees are super helpful when trying to figure out what to get in the expansive selection of choices and toppings. The ice cream is made up of toppings smashed up and then mixed with condensed milk. This is then mixed on a cold frozen steel plate. Overall it's made well, lots of topics to pick. I however do not prefer the condensed milk flavor hence the 4- stars. I prefer actual ice cream but this taste great for those who like this. read more

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Cameron and everyone there is great. My 10 yr old daughter is treated so well there. It makes me happy because she's at an age where she's really experiencing life and getting socialized. And I like that people there are kind to families. We couldn't eat inside because of Covid and Cameron said in the nicest way, "Sorry, we can't have you eat inside because of the covid restrictions." She just said it in a nice way. Manager Elizabeth at Petsmart should have Petsmart Corp pay Icicles to teach their management about common courtesy, customer service, and kindess. read more

I was happy with what I ordered, 'Butterface' which is the cookie butter ice cream. Super delicious! BUT was disappointed with the presentation. All the other rolled ice cream places I've been to would add stuff on to make it look presentable. You would expect this with the price you pay but I guess because it's unlimited toppings they don't do this. read more

This was my first time at icicles and they did not disappoint! The service was super friendly and the ice cream was delicious. I highly recommend this spot, give it a try :) read more

ICICLES - Cupid's Kiss with Cheesecake bites, Strawberries and Whipped Cream toppings - Ice Cream & Frozen Yogurt Near Me - Gilroy, California

See photo: What I ordered vs. What I received. Instead of 2 taro milk tea (taroffic), they gave us 2 flavorless milk tea. And missing honey boba for the winter melon tea (young melonaire) This was ordered through priority delivery with uber eats, waste of money. read more

ICICLES - What I ordered vs. What I received - Ice Cream & Frozen Yogurt Near Me - Gilroy, California

I was visiting my mom in Gilroy and she told me about this cool little spot when I was having a sweet tooth. This establishment has free parking and lots of it! The decor is cute and simple. It wasn't crowded or busy at all when we arrived surprisingly and the staff was very attentive. One thing i do really enjoy is the way the menus are displayed nice and large on the wall with bright colors! The icicles don't take a some time to make so don't plan on running in and out if that's our plan. This prime dessert spot gives you entertainment with what you order and really makes you have fun with your food. I played it safe and went with the "baesic" flavor but did load up on all the topping! Yummy spot, I recommend bringing out of town folks in or even a fun date night idea to end the evening. read more