I worked with Darrel Williams during my refinance process. He was very diligent in his work. He…read morekept me informed during the entire process & was always happy to take my emails or calls. I would have gone bald during the process if it wasn't for Darrel. He was my saving grace.

Kerri is an amazing person to have on your side. As first time home buyers we didn't have any idea…read moreon what that process is like, or what "the next step" is. She kept in touch every step of the way, explained in words we can understand (for the most part, that is haha) and gave clear direction on what we needed and how to get them. She helped us immensely throughout this process and is very knowledgeable. I would highly recommend Kerri!

ICCU partners with Visa. Both institutions claim that their customer's purchases are protected…read more However, if a dispute takes too long, or the dishonest merchant draws out the process, both ICCU and Visa will deny the dispute, despite evidence, due to time. Both institutions will deny fault and blame the other to avoid accountability. This is a choice, not due to law. Mastercard does not do this. Other banks and credit unions don't all do this. Consumers are not protected banking and holding credit with ICCU. Poor customer service and a lack of honesty

I have been with ICCU for 20 years Doug Eisenberg Today I…read morewill pay off my credit card and close my account I needed a credit card increase for $3,000 I have excellent credit score always have When I really need this boost for parts for my new company they them told me NO What good is this bank ? I can't do business with a bank that doe's NOT have my back If you see this beware they them will NOT help you just saying huge fail

John and his team at Academy took care of me while I was buying my first home. They made the…read moreprocess stress free and less confusing. They answered any questions I had and I never felt worried. You'll be in good hands if you choose Academy Mortgage.

Our experience with John and his team was Fantastic. As with any mortgage process it had it's…read morelittle hiccups, but everyone made it a point to make those as smooth as possible. We recently did a Re-fi with another Co. and each time they called it felt like another call to give us reasons why this might not work. John and his people were always positive and their approach was always "we just need this to button things up". We heard from someone on a regular basis and the call came from whoever was the right person to make the call. John called occasionally just to make sure we were comfortable with how things were going. The overall experience was Great and I would use them again any time.

I have been banking with ICCU for almost 20 years now. I started off in Nampa. Now I live in Boise…read moreand have quite a few options to bank at in town. A lot more convenient than the Nampa branch that I started off at when I lived there forever ago. ICCU wasn't as big as they are now. It's been great to see how much they have grown over the years. I love the fact that this branch is right next to my in laws neighborhood which is such a win for me. It's also on my way to my Husband's work so I can swing in and grab money if needed. Or a quick deposit. It's a top tier location for convenience. I have been in multiple times and the staff are consistently on point. They are always kind and helpful. Stopped in today to grab some blank checks for my husband's direct deposit. Was in and out so fast. I really wish I remembered the gentleman's name that helped me today. This wasn't my first encounter with him. He's always been great! I'm sure I'll be on again soon and will have to remember his name. As I was leaving, I always get side tracked by all the cutie bear banks. I appreciate that they accessorize them with little hats. It makes me want to open up a kid's account so I can have one for my change. Someday one will be mine! Until then I'll just admire them when I'm there.

I needed to make a withdrawal from my account. After checking hours; I showed up at the drive-thru…read moreat about 8:50; at 9:10 I drove to the front of the Vista Branch and went inside where they had to retrieve my ID and debit card....they acted like this was nothing. Is this how business is going to be now?

I have been kicked out of my app on my phone 4 times now and I have had to reset my password even…read morethough I've copied and pasted both my password and username three times already. this is very frustrating and annoying that I cant access my own bank account. be better ICCU

After being with another credit union for over 20 years we regret making the switch to ICCU…read more We were "sold" on the benefit of their Central Plus Checking which has a monthly fee but includes benefits. One of the benefits are Monthly Bill Pay. You can schedule a payment date on your bills. On May 2nd I put in a request for our credit card payment that was due May 16th. It was to be paid May 12th. It was paid late on May 19th. After a few hours spent trying to rectify I was told a third party handles that - no one at the branch cares or would help. No one told us when we signed up a 3rd party handles this. On March 17th I paid another credit card bill. The money was taken out of my account but the company I paid through bill pay said they couldn't deposit as the check from the 3rd party wasn't readable yet it was taken from my account. On both of these I have to dispute , show proof by getting copies of the ACH, in order to reverse the $81 late charges,. Even worse is the time it is taking to gather information after being put on hold so many times as no one seems to really care at the branch. I asked to speak to a manager and was told it would take up to 72 hours to get a return call. I can only imagine they are so busy if they are operating through 3rd parties and have no control of their business.

As a realtor, I have dozens of lenders my team could recommend to our clients. We have worked with…read moreDean and Shanna at Benchmark Mortgage for over ten years and they have consistently provided excellent customer service and communication and they get the job done smoothly and efficiently for our clients. Their team has great attention to detail, a lot of knowledge, and great follow through. You will not go wrong if you work with Benchmark Mortgage on your purchase or refinance!

We had an amazing experience with Dean, Shanna, and the Benchmark team for our home refinance!…read more From start to finish, the whole process took less than 21 days! (Two other banks quoted us 60 days MINIMUM to process our refinance.) Benchmark quoted us a 30 day or less timeframe and they kept that promise. We were given comparison documents less than 24 hours after providing our personal information and what we were hoping to accomplish with the refinance. The staff was vary transparent and kept us updated along the way. Their customer portal was very easy to use and navigate through when uploading and signing documents, as well as seeing exactly when documents were reviewed and accepted. We called the office several times with questions and they were always cheerful and helpful. We were never put on hold, and they always returned calls quickly. Through the whole process, it felt like we were their only clients because of how much attention they dedicated to us. I was honesty amazed by the level of customer service. Between their "family" like feel, the quality of ethics, and detail of service, Benchmark has been the best company we have ever worked with in the industry. I highly recommend them and will absolutely be using them again next time we purchase or refinance a home.

Called Troy to refinance my home. Troy was very quick to respond and gave me honest answers about…read morewhat the market is doing. He was very professional during our interactions. I have recommended several friends to him and he was able to take care of all of them. Troy is the way to go!

Troy and his team made the loan process as easy as possible. My situation was definitely not easy…read moreand he had every answer to every question I had. He told me exactly what I needed to do to get in to position to get qualified for my loan! Highly recommend!

These folks have been fantastic to work with for a first time VA buyer from start to finish. Tara,…read moreKaitlyn & Debbie have been upfront 100% of the time, and helped us score a lower rate than expected on top of getting us exactly what we asked for. If we ever decide to refi or buy another home, we will choose them again without a single doubt. I'd recommend them to anyone looking for a mortgage broker.

The entire experience was awesome. The whole team always…read morekept us updated answering any questions we had. I highly recommend Academy Mortgage! SamB

P1FCU is a great credit union, and the associates were very helpful in getting my account set up…read more They rock! :-)

Absolutely love this location. Like all other P1FCU's I've been to the service is amazing. One of…read morethe best associates here is Roxanna. She is always super friendly and helpful. This location seem to be less busy than the others which is nice. Also love the modern design. It's much more welcoming than some of the other locations.