Requested service started out with possible excuses, i.e. truck problems. We did maintain…read moreelectronic communication until there was none. I call and his response was "...oh, I forgot." He stated he was heading out of town and he put me on "the books." When that appointment time came he was a no show. I left repeated phone messages, and I have yet to hear from him. Hoping you have better luck with him than I did. In my opinion, he did not want to work on my appliance. My speculation is just that, he either did not know how to help me with my Fisher & Paykel Dish drawer, or he did not want to come to my RV @ Massacre Rocks State Park. Regardless, he never communicated any reason.

Brown's Appliance was quick in responding to my request and was at my house the next day (which was…read morea holiday). He had my Samsung refrigerator fixed in less than 15 minutes. Chris was polite and pleasant to work with. His fee was exactly what he quoted me and no additional fees were included for coming on a holiday. He will be my first call for any other issues I may have. Highly recommended!

My dishwasher wasn't draining. They sent out Doug to fix it. He come's out and diagnoses it: it…read moreneeds a new pump. Okay. However, as he was getting underneath it, I observed him adjust the leveling feet, and I assumed he was doing this for a good reason. However, after he came out the second time to install the pump, I loaded up the dishwasher, and am finding it is very UNLEVEL - the top rack tips out of the dishwasher when loaded. It never did this before. Call Tucker's and explain the situation. Doug call's me back and says "Oh, you need it leveled too? I can get there next week. It'll just cost you the time." Don't go with Tucker's. They'll damage your appliance and charge you to fix it.

Always willing to help with an install or to remove appliances. Very reasonable prices and timely…read moreprofessional service. They are also great at answering questions if you aren't sure what you need!

My husband and I have lived in Boise area for over 40 years. Our 10 year old Bosch dishwasher had…read morestopped draining. When I called to get it fixed, Reanna asked for the model number in order to send out the right parts to fix the problem! Roberto arrived on time, was very polite, and respectful. He fixed the draining issue. We also had him install new hoses a few days later under the sink to prevent a future problem. We didn't have to pay for a second service call for him to fix the hoses. Great value, I would highly recommend Home Appliance Service.

Great helpful advice and trouble shooting even before a service call. Did good solid down to earth…read morework. This is my appliance repair service now for future repairs.

In early November, I contacted this company to repair my gas fireplace--my primary heat…read moresource--before winter. A technician came out, serviced the unit, and identified the issue: a faulty blower. He provided a quote for the replacement, which I approved immediately. That's when the problems began. Ten days later, I called for an update and was told the part hadn't even been ordered. Another ten days later, I was informed the part wasn't available, but they could try retrofitting a similar one. When I asked if there were other options, they said no--so I agreed. On the scheduled day, I took time off work, only to receive a call 30 minutes after they were supposed to arrive saying they could now order the correct part directly from the manufacturer--something they had previously claimed was impossible. To proceed, I had to pay in full immediately. Fast forward three months, and I still didn't have a working fireplace. For weeks, I was repeatedly told, "It should arrive next week." Finally, after expressing my frustration, I got a call at 5:00 PM saying they had located the part, expedited shipping, and could complete the repair the next day. I took another day off work. The technician arrived--but with the wrong part. Instead of tracking down the actual component, they gave him a universal one that didn't fit. They then assured me the correct part would arrive in two days. This time, my wife took the day off work. The technician showed up an hour and a half late (after I had called and reminded them we had rearranged our schedules for this), but they finally made the repair. Other issues worth noting: I was promised a callback from a manager or owner--still waiting on that. Their phone system is a mess. Every time I was placed on hold (which was often), someone else would pick up and begin a different conversation. I would explain who I was and they would say "oh, let me put you back on park." The three coldest months of winter without my primary heat source, multiple days off work, countless phone calls, and constant misinformation (what my generation would call lies). I will never use this company again.

Submitted a questionnaire to have an HVAC system installed…read more Long story short, Zane at the First Call Jewel team came and we discussed several options that would meet our needs which resulted in a purchase, with options for rebates and tax credits. Solid value for our budget. The technician (Freddy) was competent, hard working, organized, and very personable. If this is the caliber of people and face of First Call Jewel, then you will consistently be blessed with business! Thanks much!

Excellent and professional service with safety first. The service representative, Apache, explained…read morewhat he was going to do and how he was going to get it done safely. The area was cleaner when he left than when he started. I highly recommend Chimneys R Us.