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    First Call Jewel

    First Call Jewel

    3.2
    (29 reviews)

    In early November, I contacted this company to repair my gas fireplace--my primary heat…read moresource--before winter. A technician came out, serviced the unit, and identified the issue: a faulty blower. He provided a quote for the replacement, which I approved immediately. That's when the problems began. Ten days later, I called for an update and was told the part hadn't even been ordered. Another ten days later, I was informed the part wasn't available, but they could try retrofitting a similar one. When I asked if there were other options, they said no--so I agreed. On the scheduled day, I took time off work, only to receive a call 30 minutes after they were supposed to arrive saying they could now order the correct part directly from the manufacturer--something they had previously claimed was impossible. To proceed, I had to pay in full immediately. Fast forward three months, and I still didn't have a working fireplace. For weeks, I was repeatedly told, "It should arrive next week." Finally, after expressing my frustration, I got a call at 5:00 PM saying they had located the part, expedited shipping, and could complete the repair the next day. I took another day off work. The technician arrived--but with the wrong part. Instead of tracking down the actual component, they gave him a universal one that didn't fit. They then assured me the correct part would arrive in two days. This time, my wife took the day off work. The technician showed up an hour and a half late (after I had called and reminded them we had rearranged our schedules for this), but they finally made the repair. Other issues worth noting: I was promised a callback from a manager or owner--still waiting on that. Their phone system is a mess. Every time I was placed on hold (which was often), someone else would pick up and begin a different conversation. I would explain who I was and they would say "oh, let me put you back on park." The three coldest months of winter without my primary heat source, multiple days off work, countless phone calls, and constant misinformation (what my generation would call lies). I will never use this company again.

    Submitted a questionnaire to have an HVAC system installed…read more Long story short, Zane at the First Call Jewel team came and we discussed several options that would meet our needs which resulted in a purchase, with options for rebates and tax credits. Solid value for our budget. The technician (Freddy) was competent, hard working, organized, and very personable. If this is the caliber of people and face of First Call Jewel, then you will consistently be blessed with business! Thanks much!

    RSJ Mechanical

    RSJ Mechanical

    5.0
    (3 reviews)

    RSJ Mechanical earned our trust from the very first call. Their excellent reviews led us to contact…read moreSteve Winn, the Service Manager, for an evaluation and bid. Steve's positive attitude, problem‑solving skills, and willingness to work within our budget were extraordinary--qualities rarely found in customer service today. Our home presented several unique structural challenges, yet Steve approached each one with confidence and creativity. His crew was fast, professional, and patient, taking time to answer even our odd or off‑the‑wall questions. When an unexpected structural issue came up, they immediately worked together to find a safe, professional solution. Their teamwork and genuine care made us feel like family, not just customers. After installing our one‑of‑a‑kind air‑conditioning system, the team returned the next day to ensure everything was running at 100%. That level of follow‑through is exceptional on its own--but it didn't stop there. A week later, Steve called with news that truly amazed us. On his own initiative, he contacted the Rocky Mountain Power Wattsmart Program on our behalf, and we were approved for an incentive that helped offset the cost of the rewiring and installation. Who does that? It was an incredible act of service and integrity. Steve Winn and his team are, without question, #1 in Idaho. Their professionalism, kindness, and dedication made a difficult project feel manageable and even uplifting. Sincerely, Two grateful old folks from Shelley, Idaho David and Karen Petersen

    We are beyond happy with our furnace we called several different companies and got a multitude of…read moreresponses. RSJ showed up to do a quote on time, came in lower than any other company, and delivered a quality product that we are thrilled with! Thank You!!!

    Conan Heating & Air Conditioning

    Conan Heating & Air Conditioning

    4.0
    (6 reviews)

    I continue to use Conan Heating and Air Conditioning each year for my annual maintenance, because…read morethey are always professional, do a great job and never over charge or try to sell you things you don't need. Jeff was on time, thoroughly checked out and cleaned the AC unit and was pleasant as well, which is greatly appreciated along with excellent service.

    I bought a new furnace from them, As far as the workmen go they were great, did a good job and were…read morereal nice too. Furnace is working well. But working with the office is not so great. They sent an inspector out to see the furnace which was fine but didn't notify me that someone was coming, but he thought I had been notified. I was told by the salesman that I would receive paperwork for a $350 rebate from the gas company and the warranty paperwork for the furnace when it was installed. But instead I was told it would be sent the following week. When it wasn't I called and was told it was in the mail. Another week passed and I called again, this time I was told that they had been busy and just mailed it that day. No apology for the delay or inconvenience, or the fact that what I was told the week before wasn't correct. Perhaps I shouldn't have paid the bill in full till I got all the paperwork which naturally anyone would want, so you can get the rebate and so when I sell the house I will have proof warranty for the new owner. But as I said the men who actually did the work were very good at their jobs.

    Right Now Heating, Air Conditioning & Plumbing

    Right Now Heating, Air Conditioning & Plumbing

    1.8
    (13 reviews)

    Right Now is top drawer. They installed our heat pump system several years ago, as well as our…read moreon-demand water heater and heat pump water heater. They are always responsive, efficient, and professional. Most recently, we called Right Now for a heat pump problem and they had a person come out the next day. Spencer was very professional, quickly diagnosing the problem and repairing it within an hour. We count on Right Now, because they are always ready to come and help, and they do it right the first time. I have referred many people to Right Now. They are great!

    As a senior citizen I have dealt with many companies offering a variety of services over the years…read more Some have been honest and trustworthy while others have been less than honest and reputable. In my humble opinion, I would shy away from the pink trucks and shred any mailers offering specials or promotions from Right Now Heating and Air conditioning. There are many HVAC companies who offer quality service at reasonable prices, I personally don't believe that Right Now is one of them. If in the market, I would shop around, compare prices and look for membership in the BBB. I would also look for a company that does not try to hide email and individual contact information. I would also look for a company that issues statements with a complete breakdown of parts and labor. I believe the technicians working for Right Now are professionals however, I believe the business practices are deceptive. It is not my intent to trash the company, only to save the consumer from making costly decisions.

    Gas Products - fireplace - Updated July 2026

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