We hired Reliance Moving to help us move the end of April 2019. They must have overbooked that day,…read morebut chose to do our move anyways. We requested 3 guys and they sent 2, neither of which knew what they were doing. They were slow, one of the guys took at least 5 breaks that totaled over an hour. The guy who took all of the breaks complained multiple times that things were "too heavy". The truck was only about 2/3 full when they told me it was a full load. Instead of using dolly's to move stacks of boxes into the truck they carried one at a time regardless of its size or weight. We have moved 7 times in the past ten years and have hired moving companies every time. In our previous move we moved from Boise to Meridian and hired a company that sent 2 guys who moved all our things in one load in under 3 hours. It took the guys from Reliance Moving 2 loads and almost 7 hours to move the fewer items to our new house that was less than a mile away from the old one. They also damaged our wood floors by dragging a piano across them instead of using dolly's. When my wife pointed our the damage the guy blamed her and said she should have "put plastic over the floor". I called and messaged the company about the damage and never received a response. At the end of the move they tried to charge me more than was agreed upon and couldn't provide me with and invoice. It was clear that these guys were not Reliance Moving's "A-team" and I'm guessing they weren't even employees, but guys they hired for the day to help out because they were overbooked. If you're going to portray yourself as a professional moving company you need to employ professional movers and deliver the service that you advertise on your website.

I've generally had ok experiences with movers but a few bad apples give the rest a bad name (ahem,…read moreit rhymes with shmironman) . I wish all movers were like Cameron and Eric from Reliance. A few of the many things I appreciated...They were polite, and very professional. If they didn't know where something went, they asked. I know it sounds simple but a lot of movers don't do that. They did not mess around either. They were working at full speed all day. They were also extra careful with wrapping my baby's things so they would stay clean. I had my infant son and my dad was helping me with unpacking and organizing and they frequently asked if either of us needed help. My dad, who had never used movers and thought it was ridiculous that I was hiring people for something we could do ourselves, said "wow!! That was totally worth it!" I will use them for my next move without hesitation and whole-heartedly recommend their services.

I hate negative reviews, but I can't give anything else outside of two stars. They took 4 hours…read morelonger to move than the company we used exactly a year ago, using the same amount of people and materials, moving the same stuff. They took several huge chunks out of the ceiling in the hallway. They made a long dent in or refrigerator, about 12-inches long. They couldn't hook up the water line to the ice maker, telling my wife that we must have had a different connection at our other house (We didnt. I hooked it up when i got home from work, no modifications). Lastly they broke our front window when they removed the front door to move items in (no big deal with the door) but leaned it against the house, where it fell and hit the window. Owner came out and told my wife that his employee recently had to change a window and it was about $100, which is what he based our moving discount on. My wife asked them to discount it $250. They gave her $200. Then they tell us that they charge a half hour for travel, which was not disclosed at the time of the appointment. My wife was disgusted with the whole ordeal and just paid it. I called several glass repair companies and received bids ranging from $342 to $390. I called and left a voice mail for the owner, who did call me back but I missed it. I returned his call, asking to discuss the bids but have not heard back. That was last week. All we want is for the window to be fixed, minus the $200 "discount". In the end, were going to end up paying close to $1,000 for this move, including repairs to our house. I avoided writing this because I think every small business deserves a fair shot to right wrongs. Sadly, I think my wife was taken advantage of because I wasn't home. I would not recommend Gem State Moving.

I used these guys a while back, and it's been killing me that I never left a review - so here it…read moreis! I was moving out of a basement apartment and into a house across town, with a stop at my storage unit along the way. I wish I remembered the names of the two gentlemen that moved me, because they were awesome. I ended up booking Gem State because they quoted me the lowest rate (by far). Being paid hourly, I was a little nervous on how long they would take, assuming they would stretch out the move to make more money. But nope! They were so quick! I think from start to finish was under 3 hours! They were both pumped about getting it done quick. My apartment had terrible (downtown) parking, but they managed to get the truck into the tight alley. My front steps were impossible to move anything out of, and I was nervous because the back steps were a STEEP floor to climb. But they moved my queen sized bed, couch, dining table, large dresser, etc. out with no problem. We met them at the storage unit where they unloaded most of the stuff and stored it neatly for me, making access to it simple and future moving a breeze. We then met them at the house where they unloaded the rest of my things and even set up the bed for us. Score! My only regret was forgetting to grab cash to tip them! Hands down, I will be calling Gem State for all my future moves.

They were super fast and responsive. Very affordable and efficient so I highly recommend!…read moreI needed a desk picked up in a box and delivered to return to Amazon at UPS and they were able to do it for me. Job well done.

I just moved from Richmond, Virginia to Arizona and use this company to help with the move. They…read moremiss quoted me they didn't care for my concerns. They gave Little education on what was going to happen and when I told them about my experience with the movers that they coordinated they pretty much said well that's too bad. You'll have to pay extra. I would never recommend this company to anyone for the care that I received and for the that I got it took them over a week to respond back to my original claim and even then I had to speak to a manager to actually get somebody to talk to me. If 2 grand wasn't enough over budget. Let's just add in the fact that we were extremely dissatisfied. This company is not an advantage. It's a disadvantage do not use. June 2026 move

It does not seem very well organized as a company.Keep trying to upcharge us and make us pay more…read morewithout coming to look at the true volume of what we have to move. Original estimate has now doubled. In fact, we have gotten rid of most of the larger items to save on room.In freight yet the price keeps going up. Predatory.

After planning for a job for 12 days, Julian showed to the job just to say he couldn't do it. He…read moreseemed proud of himself for being there, although by himself and in a car, not a moving truck. He obviously had no intention of completing a moving job, but showed up to put on a show of a business owner taking responsibility. He said someone on his moving team had a family emergency. But the verbiage used the day of the move, leads me to believe there was no emergency, but instead he doesn't know how to run a business and wasn't prepared. When being questioned on the issues at hand, he was very condescending and rude. If you hire him, good luck actually getting him to do the job. To be sure, hire a backup moving company to actually do the job.

Julien and his team were extremely friendly, flexible, and efficient! We called the night before…read moreour move and they were more than willing to accommodate and unpack our truck without any issues. Would definitely recommend giving them a call if you are looking to move to or from the Treasure Valley area!

This locally-owned family business is fantastic. I used them to pack stuff filling 2 containers…read moregoing to Hawai'i in 2016, and now setting up my move from a temporary apartment to my new house back in the Treasure Valley. Communication with Jen is clear and concise, with no questions left unanswered. Their expertise in moving "special" items is...special.

Caseboise Moving helped me pack up my home belongings for a long distance move. The owner and her…read moreteam packed everything in record time. I was amazed at their teamwork, communication and how they completed the packing in such a short amount of time. Always helpful, making suggestions and answering all my questions throughout the entire process. I would HIGHLY recommend their services; you will not be disappointed. And, the cost to pack up a 2,000+ sq. ft. home, was substantially less than other local companies. My compliments to their well-oiled machine (Caseboise Moving).

Billy and his team did an outstanding job. My furniture was loaded and unloaded quickly and with…read moregreat care. Recommend to anyone that needs moved!

Professional, reliable, trustworthy. They worked fast! They go the extra mile to take care of your…read morethings. They even guided us with departing the storage facility. This is the 3rd time we used B's Care Service and we recommend them.

There's no sugarcoating it. The process of moving is awful. But the team at Merchants Moving was…read moreterrific! Every interaction--from getting a quote from Justin, to generous help from the office staff borrowing boxes, and the extraordinary service on moving day from Jerry and Carrie. It was a hot July day, and they had to move my mom out of a third story apartment without an elevator. Jerry was so kind, patient, and helpful. What could've been a really stressful day, went really smooth. I am overjoyed with the service from Merchants! Not that I'm ready to move again soon, but if you are, definitely work with this team! Factoid: they have been providing moving services in Boise since 1944.

What a top notch experience we had when our interior designer had a team from Merchants come to our…read morehome to reposition a heavy area rug and move around furniture too heavy for my husband to do on his own and with me as worthless in that work given I have multiple sclerosis and the ship has sailed for me being able to lift and carry furniture. The two Merchants employees, Dan and Christian, were on time, early even, for the appointment, friendly and professional and clearly "spoke designer" for how they moved things about with her recommendations and directions. They accomplished in roughly 90 minutes what would have been impossible for us in any time frame. They worked efficiently and carefully and that they were such nice men was a bonus too. We've moved 14 times in 42 years so the odds are good that we'll move again. In all those moves the only bad experience we had was with the moving company in Boise, a national brand competitor of Merchants (which is affiliated with national brand Atlas), that did a woeful and careless job and damaged furniture to the tune over a thousand dollars in repairs moving us into a rental and then a year later out of the rental into our new home just five miles away. Based on our experience with Christian and Dan for the work they did for us and our designer last week, when our next move comes up we will use Merchants.