I used Crisstown Movers 2 months ago to move items from a home and from a storage unit into a new home. During the move, two brand new Google Nest speakers in unopened packing went missing. Two months later I have determined that they did not get to my home. I called Crosstiwn Movers recently to inquire about this. The person I spoke with told me she spoke with two of the four movers about it and they had no knowledge of what may have occurred. She said she would speak to the other two and get back to me, but I have not heard back. I wouldn't just throw this out willy-nilly, but it is evident that the speakers are not in my home as I am 100% unpacked. They are small even in the packaging, and I am left to wonder if they were stolen. In addition, my directions for how I needed items placed into my garage weren't followed. I asked for shelves to be put up against my wall and for open walking rows to be left in between stacks of totes. I had recently had elbow surgery. I had to completely unpack my whole garage by myself in order to re-organize it because the directions weren't followed. I did this with one arm. read more

We used this company to help us move from our old house to a temporary storage garage back in November 2020. The crew was nice and worked quickly. However, when we recently unloaded the the stuff from the storage garage to move to our new place, we found that they badly damaged the top of our dining room table when they stacked things on top of it. When I reached out to the company about it, they said that they were not liable. read more

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We hired Cross Town Movers after talking with a few other companies in the valley. I spoke with the manager who was able to give me a quote over the phone and schedule me for the day I needed without issue. I had to reschedule once and there was no issue. I can tell you his pricing was better than everyone else's and he was much more accurate at estimating time needed then any other company I spoke with. I met with the team of movers at our storage unit and they were there and ready to work before I got there. I showed them the three storage units we had and was told it wouldn't take long. They even turned in my keys with the storage unit so I wouldn't have to stay while they loaded everything. It took them an hour and a half to load everything, which was absolutely incredible. They met me at the new house, did a quick walk through and started to unload. They even helped us to unload the POD we had in the driveway. These guys were awesome! Professional, helpful, and willing to do whatever needed to ensure our experience with Cross Town was top notch. The overall move took only 4 hours, which was less than was bid. The bill was exactly what I expected, no hidden costs, and the team was beyond my expectations. I cannot thank Evan, Elliott, Paul, Zac and Andrew enough! read more

We have used Cross Town movers twice within the last year and both times they were fabulous. From scheduling, to re-schedule, to handling multiple pick up locations, they nailed it. Our most recent moving crew, Gage and Colin were on-time, professional, and had the best 'can-do attitude'--even when moving the big stuff upstairs. They cared for our belongings and home as if it was their own. I NEVER want to move again, but if I had to--I would dial-up Cross Town Movers in heart beat. read more

I used these movers to help me load a truck for a one-way drive. They arrived on time and began loading. They worked steadily and tied things down along the way. They were courteous and efficient. Booking the movers was simple. There were no travel fees associated with my location, so the cost was just the time the movers spent loading for me. The only thing that I would have liked is if they had sent me an email confirmation of my time slot reservation. There are so many things to remember when you are moving and without a written confirmation I was a little worried something could go wrong. Nothing did, so that's great, but I did call them back several to double check for my own peace of mind. All in all, it was a positive experience. read more

In my experience, there are two types of movers. It is not divided between those who know what they're doing and those who don't, nor is it divided between those who are strong and those who are not. The difference is attitude. Movers can pause what they're doing when you're not looking, or they can keep pushing to get the job done. They can move one box at a time, or load as many as the hand truck can carry. They can "check messages" or they can leave their phones in the cab of the truck. I surely hope all Crosstown Movers' guys are like George and Luke, because their positive attitude and pride in their work made all the difference. Many thanks for cutting WAY down on my stress level, guys. read more

They were super communicative, professional, on-time and easy to work with; highly recommend! They unloaded our one-way drive into town and were willing to assemble furniture. Very nice guys from initial inquiry to onsite help! read more

I would not recommend them to even move a dog house they damaged several pieces of furniture plus they sent a crew that not how to move a sleep number bed despite being asked ahead of time to make sure the crew knew how to do this. They did get the repairs done on the furniture. read more

Brandon and Daniel were professional, personable, polite to us and very respectful of our belongings. When they discovered that the HEAVIEST piece of furniture that we owned wouldn't fit right upstairs, they moved it back downstairs without complaint. Lesser men would have thought, "she said upstairs, so we'll leave it up there." Instead they pointed out the curved walls and how the piece would block the windows. They were right. There would have been no way my husband and I would have been able to move it after they'd gone. We used Cross Town Movers 23 years ago the last time we moved and they are still just as excellent. I can't recommend them more highly. Wish there were more than five stars! Thank you Brandon and Daniel! read more

Please be aware to never use Crosstown Movers. I have used them for 20 years with great service and excellent moves. I recommended them to my daughter for her move into her new home. That move was the worst move I have ever seen. They did extensive damage to her furniture and is now refusing to fix anything because my daughter is going to give them a bad review. Refusing to fix your damage is just bad business and all this over a bad review. In addition to the damages (which I am sure they did minimal securing of the items) I am sure the 4 TVs won't work either. During this whole move they were lazy and just hung around driving up the costs of the move. I even helped them move things into the truck and our realtor even unloaded furniture when they arrived at her new house. In addition, they took apart the beds and then just put them in the rooms and left them unassembled. I will never use Crosstown Movers ever again and it is a shame as I have used them so many times in the past. read more

The company quoted me an hourly rate along with no travel time costs. When I reviewed the bill, the rate was much higher and there was a travel fee. I paid the bill because moving is hard work and I didn't want to create a conflict with the movers. Additionally, I gave both of the movers a very generous tip....AGAIN - it's hard work! And really...the final bill was within my budget. I just felt that this wasn't right. Later I called the company and reviewed my notes with the manager who politely insisted that the rates (hourly and travel costs) on the bill were correct. What else would he say? I told him that I wasn't asking for a refund and complemented the movers. Julie, the owner took my order and I asked if she would call me back. Julie promptly called me back. She was very nice...what else would you do when you have the upper hand! She also insisted that her hand written notes reflected the pricing on the bill. I informed her again that I wasn't asking for a refund. I was calling because of the inconsistencies between my notes and the final bill. I reminded her of the detailed conversation we had about pricing, and after her quote which consisted of an hourly weekday rate, estimated hours to complete the move (truck with two man crew included),and no travel costs, I choose her company. Additionally, we reviewed several dates before booking the appointment. She recalled all of the conversation with the exception of the pricing scheme reflected in the final bill. LESSON LEARNED - "Again"!: Moving companies are notorious for "switch and bait". Julie would not had needed to take notes if her pricing (hourly rate and travel costs) were standard business practices. Get a quote up-front that includes an hourly rate, estimated hours to complete the job and any ancillary costs. Now, don't be fooled! There are many variables in moving, and seldom does it all pan out where the final bill reflects the estimate. But these companies are pros in the business and should not leave you with mixed emotions - Glad that your stuff is moved and Gouged! read more

Very helpful Guys. I cannot remember their names now but the two young men who helped me move were absolute stars. Very careful with my furniture and they made themselves available for an extra hour. The company in general has excellent service and I will always turn to them first. I was able to schedule a same day move, try that anywhere else! read more

I would have given them a 4 star because the staff is amazing, but after I spoke with, I believe her name is Beth. I will not use there services again, she seemed like she was angry about something, I'm not sure what, but with her personality and costumer service skills need some real help. read more

My experience today with Elliot and Paul was excellent! They arrived on time, professional with great attitudes. They moved items from my two story house and garage to my storage unit with great ease. I highly recommend Cross Town Movers! I will hire this company to load my U-haul in the next few months! read more

Best moving experience ever. I can confidently say, this company knows what it is doing and their movers are stellar at what they do. My family has actually used Cross Town Movers three times, two of which in the past month or so. The first time around we had Dustin and Dakota, who did an awesome job of taking apart my bed (and putting it back together at my new place!) as well as lifting LOTS of heavy objects (think super heavy couch, dresser, etc.). The really amazing part of all of this is that they did not damage anything. Not my furniture, not my old place, not my new place. Everything was left just as they had brought it. Super friendly guys and quality work. It's no wonder we used CTM again to move some of my brothers stuff, where once again, they did a great job. Both times the employees moved quickly which I appreciated it...you pay by the hour so it's nice to know they aren't trying to milk it for what it's worth. read more

We hired Cross Town Movers and we're very glad we did. Ryan G, Eric, and Mitch showed up on time and did a great job. We had a medium size house and our stuff filled up one big truck. The whole job took about 5 hours. They were all very courteous and careful. read more

I chose Cross Town Movers because they are a truly local company and they had great rates and a low minimum number of hours. The movers were prompt, friendly, and worked with a sense of urgency. We had our entire house moved in 3.5 hours. The only two points of feedback I have are: tell customers ahead of time that you don't disconnect/reconnect washers and dryers, and tell us where you put all the lightbulbs so we can use our lamps that first night in the new house. read more

We had CTM move us from Boise to Nampa in Jan. 2018. Now we're having them move us from Nampa to Middleton Idaho and these folks are GREAT! I don't know any other local movers who care more about customers and their belongings. Because of the great work they did we hired them again. read more

Cross Town Movers employees Daniel B. and Tommy did a great job with my move. They moved a three bedroom apartment-sized load across town and expertly placed and assembled everything in about three hours. They were friendly, fast, and didn't scratch or dink a single item. The pricing was transparent and very reasonable. The dispatcher was also great and gave me updates and made sure the crew arrived right on time. I've done multiple moves and have experience with a whole spectrum of moving companies, from bad to good. I give Cross Town Movers my highest rating. read more

Had another crew come out and help us empty our 24' trailer. I had asked Chris to call me if the young men could come early, and they made it about 4 hours before their scheduled time which worked out wonderfully for us. Nick and Saxon work steadily even though they had just finished another tiring job in the heat of the morning. This is the second time we have used this company. I would highly recommend them. The people in the office are nice and the crews that come out are hard working and trustworthy. read more

We used Crosstown Movers on Saturday, February 16th to move my mother. While she was only moving a short distance and we had already moved much of the "small stuff", Justin and Eric were AMAZING! They were extra careful with the antique pieces she had. She was moving into a home which had just been painted and had new carpet laid, and they used runners to protect the carpet (no extra charge). They arrived on time, and were both friendly and professional. Pricing was quoted at an hourly rate with reasonable time allowed for their travel. Justin and Eric did not mess around to increase moving time and the cost of the job. This was the second move for my mother in six months, the last move we used another company (AMS), and the cost was twice as much, and service was not good. Items were broken, and when we spoke with the owner, nothing was done. During this move, we realized that the last moving company had also somehow ripped the bottom of the mattress. They wrapped everything and pretty much charged for each little thing they did. Many pieces of furniture was wrapped with plastic wrap (we did not ask for it), and then we were charged for it! Crosstown Movers is the way to go! Thank you! read more

Had to write a review about this wonderful moving company that helped my lady and I into our new place. Morgan and Halen went above and beyond moving our stuff: Professional, polite, kind--they were awesome! I highly recommend this company for your moving needs, thanks again guys! read more

The Crosstown Mover guys - Jake, Braden, & Brandon T. - just helped move the majority of heavy furniture out of my place into storage. Woohoo! Someone quick - leap for joy!! They were very professional, highly accommodating to my specific requests, and above all just provided wholesome quality and efficient service! They deserve more that 5 stars!! I liked them so much that I've hired them back for the remainder of my furniture, etc. ...and will definitely be using them to help move me into my new place. Great job guys! Way to secure a loyal customer! read more

I used Cross Town twice over the summer. On time, clean and well mannered. Reasonably priced too... I'm not sure what else I could ask for. Good job. read more

We recently used Cross Town Movers after a recommendation and they were great. They came on time and moved our stuff with no problems. We had Jason and Justin for our move and they were very friendly and did the job like true professionals. The move was done in less time than we planned and the cost was very reasonable. We would highly recommend Cross Town Movers for any move. read more

Cross Town Movers is great! Have used them several times. They are on time, friendly, and careful with furniture. Kudos to Dakota, Mark, Mason, and Chris for helping us out. We would highly recommend them read more

Moved my sons personal items/furniture from east boise to meridian. The move was seamless and efficient. The movers from Cross-Town Movers were punctual and professional and pleasant. They "hit the ground running". The move took less than 3 hours and it was in the heat of the day in the middle of the summer. I would recommend them to anyone. This was the second time I have used this company here in Boise and was very impressed both times with their professionalism and efficiency. read more

We called them last minute when the other guys didn't show up. We had a truck and movers in less than 1/2 hour. They moved us in no time, only took a break when I made them, they were so courteous and really cared about us-A+ service read more

Justin and hunter were great! I have a bad back and had been stressing for weeks about having to move and if I had had hired the right company. All my worries went out the window. They took great pains to move our stuff with care and professionalism. Coudnt be more happy with the service I received. read more

We recently hired Cross Town Movers and man oh man were we impressed. We did call around and check out other moving companies around the area. Over all the pricing and services were just a cut above the rest. First let me say that Jordan and J.D. were incredibly professional and pleasant. They were prompt and curtious when they arrived and were ready to get down to business. Second, all of our belongings and furniture were very well taken care of and when need be wrapped and secured to prevent damage. After a brief overview of what they were moving they got started. And in less then 2 1/2 hours our belongings were moved without a scratch. They busted a move on our furniture and we couldn't have been more impressed and happy with the services. Thank you Cross Town Movers for doing what you said you would do and not charging us an arm and a leg. I WILL USE YOUR COMPANY AGAIN FOR ANY FUTURE MOVES WE MIGHT MAKE! Please promote Jordan and D.J., they were incredible. Robb and Shelley read more

Outstanding experience. Phone service excellent. Movers in person were friendly and FAST. They were extremely helpful to my elderly mom once they got her into her retirement home, putting everything together and giving her helpful tips. Get this: they accidentally broke a wheel on a rolling chair - and within 48 hours had sent someone out to fix it. If you need a short term mover in Boise - CALL THESE GUYS. They're outstanding! read more

Braden and Davis did a fantastic job helping us move. They are fast, courteous and professional -- I'd highly recommend them!

Horrible customer service! When there was a problem following the move, the customer service rep told me they would make it right and take care of the issue. Two weeks later, I received the rudest treatment from the same customer service person, and he left me without a solution. This is after spending nearly $3,000 with their company for moving me out of my house, storing my stuff for a couple of months and then moving me into my new place. The moving crew was very polite, worked extremely hard, and seemed to be careful. They took apart beds and when the beds were moved into the next house (two months later) the hardware for one of the beds was missing. That has left me without a bed for two weeks now. Initially, I was told the hardware had been ordered from IKEA and it would be in in 10 days and their repair person would come and take care of putting the bed together. It has been a HUGE inconvenience to not have a bed for two weeks. When I called today to find out what was going on, I was treated SO rudely by the customer service manager. I asked that he contact IKEA to figure out where the hardware was, and when I can get the bed put together. He told me that he was totally within his limits of taking 120 days to resolve a claim. Then, he emailed me a bit later to say they would reimburse $60 and the cost of the 3 movers looking for the hardware for 45 minutes. So I am still without hardware to put the bed together, and anybody to do it. I will not use this company again, not becase of the service I received from the moving teams, but because the horrendous lack of customer service, and extremely poor treatment from the person who says he is in charge of customer service and says he has noone he reports to. If you use this company, hope that you do not need any assistance after the move because of damaged or lost goods. read more

I have used Cross Town Movers here in Boise several times over the years (I'm always looking for a "better deal" on apartment rates) and have had a great experience every single time. They are always prompt, efficient, professional and have never damaged/lost/broken any of my personal items. Yesterday I hired them to do a "couch/hide-a-bed" exchange which were too heavy for me to move. Again, an excellent experience. Their rates are very reasonable and their office staff are very efficient at scheduling and information. Give this company a call. You won't be disappointed. read more

This is the third moving company I have used in 18 months. I just bought a house and called to ask if there was competent movers, that we capable of moving quickly and efficiently. I was assured multiple times that the company is very good and professional. Well, when they arrived they seemed nice enough. They did not look professional in appearance, the clothes or hair. When they first got to the house they started out in a positive manner but by the end they were not happy and it was all over their faces and attitude when my real estate agent and the previous owner was there quite embarrassing actually. They were drenched in sweat and looked like they could pass out, and they were less then unfriendly at the time it came to pay. I mentioned that there was dents in a fridge that was moved, he said they couldn't have done that. So I pulled up photos (because I'm trying to sell the fridge and I took them right before the move) there were no dents before, and he kept denying that they did it. So I just dropped it. They also broke a small table. It cost 500$ to move 3 miles away, and about 6 hours. The price seems right but I've had a better experience with a different company that had younger movers(in better shape) that are in a better mood and just happy to be there to do what you need them to do. read more

The two gentlemen Cross Town Movers sent for my move ROCKED! They worked hard, efficiently and were very flexible. This is the first time I've used movers and I was very happy. Thank you! read more

Top Notch Movers! They get in, load up, and get your stuff to your new location safely and efficiently. Priced right too.

I used this company in the past and they were awesome, but this time around, not so much. The young men, were like bulls in a china closet. They ruined the vinyl in the laundry room, scratched up the entry casing, scratched up my refrigerator and washer. They were in such a hurry, it didn't occur to them to remove doors! They took the longest possible route to get to my new abode and then after coming to their senses removed the front door there, but neglected to put it back on. Calling into the company to voice my concerns, was a joke and the owners took several days to get back to me, even after I wrote a letter to them. They did cover most of the damage, but it was a hassle meeting people down at my old house. read more

Very bad packing job. Since I was not there to watch them for 4 hours while they packed it as I was in another state, the movers did a horrible job packing. My couch, bunk bed, ottoman, kitchen table were all damaged/completely broken. My lawn mower was packed up on it's wheels and all the oil leaked out into the trailor floor. I called to let them know, and not one person not even the owner apologized for what happened, I was not even asking for a refund or anything. All they did was blame it on the truck divers "your things shifted". No, my large sectional was thrown on top of a bunch of little stuff and my bunk beds were used to hold up a bunch of heavier things, thus why they are now broken. I suggest a different company for your moving needs. I would give their customer service skills a 0 if I could. read more