The team was super amazing. Maryum was so friendly, encouraging, and understanding when it came to my fear of needles. She did an awesome job! read more

I had my bikini line done, and am now in the middle of getting my underarms and lower legs done. The laser hair removal has worked well for me (I am fair-skinned with dark hair). The process is frankly not fun, but that is to be expected. It has been worth it though! I wouldn't buy any treatment without a deal or sale, as it is kind of pricey. read more

Ladies of a darker skin tone or POC. Please AVOID AVOID AVOID this place. I went in for normal laser hair removal treatment and left with burns all over my face. YESS my literal face.... I'm absolutely upset because I am literally almost done with my package, I had two sessions left. Maryum was very sweet and kind throughout the whole process. It's just the fact that my face is burnt and it literally looks freaking terrible. They offered no condolences and mainly acted as if it was my fault and this is a normal thing because "I may have had chemicals on my face". That is absolutely incorrect because i washed my face before we even started the treatment. I washed my face in the office with products THEY offered me. As well as this has literally NEVER EVER happened to me in any of my previous sessions. Highly disappointed and I will literally never be back. They also said they would call and check in throughout this experience i have yet to receive a single call back.... Ideal Image you BETTER hope my face heals, or necessary actions will be taken. read more

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After some encouragement from my best friend who testifies that laser hair removal was the best gift she ever gave herself, I finally decided to go for it. They can't make it much more enticing than giving you 75% off of 3 treatment areas. It is still pretty expensive, but they have options for payment plans. To date I've had 5 treatments, so I'm a little more than half way through the process. It's always easy to book appointments, and they send lots of text reminders which I appreciate. My most recent technician was Lindsey. She was so courteous, thorough, and easy to talk to. You can really tell that she cares that her guests receive the best treatment possible. Even though I had shaved earlier in the day of my appointment due to my own misunderstanding, she did her best to treat what she could. I appreciated that she took the time to explain things in detail so that I had a better understanding of the process and could get the best results possible. She was also the first technician I had (this was my fifth treatment) that applied the aloe vera for me at the end. My expectations were definitely surpassed. I would definitely recommend booking with her to make sure you get the most bang for your buck! read more

Ideal Image Greensboro - Front desk - Laser Hair Removal Near Me - Greensboro, North Carolina

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On November 19th, first time going to Ideal Image, received a total of 46 units of Xeomin in by forehead and a lip flip. Told the lady that I received 41 in the past. She said I need more this time. Today I LOOK LIKE THE JOKER with one eye lid drooping almost closed, like someone that just had a stroke. I sent a couple emails and text messages of pictures of my current JOKER face ONLY to receive a call back saying I would need to pay for 4 more units injected for the crow's feet TO HELP LIFT MY EYE LID. Absolutely NOT, there is no way I would let you inject anything in my face. OH, customer support called and said I need to schedule a touch up appointment. WHAT...NO (SHE WAS VERY RUDE)! SHE SAID IT WAS AT NO FAULT OF THE TECHNICIAN'S, IT WAS MY MUSCLE STRUCTURE. Family pictures scheduled for the holidays have been canceled. May not be able to leave my house! Thank you, Ideal Image. read more

Blair was super nice and talked me through everything which helped make me feel more comfortable with the process. 10/10!

Received Botox refresh from Lindsey. she was patient and informative. Will be back. Excited about my results!

I went to Ideal Image about a month ago. My botox is uneven and they said it could just be my facial muscles... never have been told that before. I can already tell its wearing off. They were pushy about units and what should have been a 15-20 min. appointment lasted closer to an hour. I decided to try Ideal Image for the first time because they had special on their botox pricing.... Spend the extra per unit and go elsewhere! I am very skeptical about if I received the # of units I was told I did. read more

For starters, the treatment for LAZER hair removal WORKS! I did bikini and underarms. It's been two years and my hair is just now growing back in my bikini. My underarms are still bald! I called to come in for a treatment to go over the areas again to keep the hair from growing back, they said it's $100 for bikini snd $80 for underarms. What about the $2,800 I paid for the lifetime guarantee? I understand hair growth as an esthetician myself but those PRICES?! It should be $50 - $20. Ideal image was an absolute pain the entire process. Cancelled appointments because of the system, not having treatment appointments after paying the total... SUPPORT YOUR LOCAL MED SPAS! STEP AWAY FROM BIG COMPANIES! Xx read more

Lindsay is great! Always discusses what's best for me and spends time making sure I'm happy with the results.

This was my first experience with laser hair removal, and everyone is just amazing and sweet. Maryum did my treatment and she talked me through it all. Very lovely! read more

10/10 i love my new lips!! highly recommend Blair! shes great! and makes sure you're comfortable throughout the entire process!

Went back for my underarms & Brazilian, had Ashley K. She was AWESOME! Didn't miss a spot either, I've been to some laser hair removal places and they rush through and don't truly take care of the full area! Not Ashley tho! And she was friendly and kept communication going even during the spots that are more sensitive to help distract my attention from the quick pain. read more

Ideal Image Greensboro - Their Membership package deal!! - Laser Hair Removal Near Me - Greensboro, North Carolina

Shout out to Krista who could have easily made my situation very unfortunate but put in the extra effort to help out me, the customer. I have considered getting things done at other facilities but after this, I will only go to Ideal Image read more

Won't be back. Drove a half hour to be denied treatment. Happened twice first time wad their scheduler this time kept my appointment but had a kid with me driver over a half hour. Won't be back. read more

Do not let them talk you into signing a contract!! They refuse to give you a refund and get out of their contract. Scam!! All the reviews on BBB are negative. The sale rep rushed through the contract and conveniently forgot to mention there are no refunds. Nobody called me!! They always say they will call but hardly ever do. And even if they do, they just informe you that all they can do is give you a credit but not a refund. PLEASE PLEASE PLEASE DO YOUR RESEARCH BEFORE YOU GO THERE! read more

I spent quite a lot of money and it's already a month and I look the same as when I went there the first day. My Botox did not work.

I do not recommend this place to anyone. From day one I had a horrible experience. Technician is great and friendly. Customer Service extremely poor. My appointment got cancelled as I was on my way to my appointment. Then it was a struggle to reschedule my service they cancelled. They offered me a complementary service for my bad experience and the additional service was never acknowledged and when I mentioned something about it they told me that wasn't accurate. I'm very surprised that they are still open and able to get customers. read more

Ideal Image is an absolute horrible company that pressures you into reading hundreds of pages of contracts in mere minutes, never once telling you the terms of the cancellation time nor the side effects of their products and services while on the phone. I'm so disappointed, they won't cancel their contract with you for ANY reason....PERIOD SO READ THE FINE PRINT AND DON'T SIGN ANY CONTRACT DURING YOUR CONSULTATION!!!! This company has so many bad reviews, read all of them at BBB.com for starters and contact your local Attorney Generals office with your complaint. read more

I have coming here for the past two years to do hair remova. That wasn't one appointment that I haven't wait more than 30min to be attended. it's so frustrating because they take month to get your appointment and when I get on the day and 10 min early they get you waiting . the receptionist Emily are very rude when I come and ask why I haven't been called It. i am glad I am done with them. read more

Very upset with my experience here. I wish that I had chosen a different business to get what I wanted done. When I made my purchase it was for a specific procedure to be completed in a certain time frame. At the time of purchase I made two appointments. Each time the day before the appointment they called to cancel and reschedule me with appointments that were months away. They will not give you a refund, and you can't talk to a supervisor. The only power that any person you can talk to is to reschedule your appointment. Please stay away. I wish I had. read more

I cannot day enough positive things about my experiences with Ideal Image both via their corporate number and especially, in person at their Greensboro location. All of the ladies working here are extremely friendly and helpful! I have always been able to get an appointment within a week of my request to schedule and all of my results have been amazing. They regularly run specials on their services, reasonable service contracts that they will work with you on if you need to change a service you already signed up for but have yet to use, and they have always left me looking natural & well-rested. I was referred here by a friend & they definitely have me as a lifetime customer for Botox. My first round of Botox lasted eight months before I needed to come back in for a touch up & even then the nurse was surprised by how well it was working. The touch-up looks even better than the first & for how amazing their special pricing is when they run one of their deals you cannot go wrong! read more

Everyone at this location are so nice and friendly. The first time I came was for a consultation for laser hair removal and I'm glad I did because I got a great deal on my pkg. I went in for the Brazilian and I got to add on the underarms for an extra 250. I was expecting to have to wait 4 weeks before I could go in for my first treatment but due to someone canceling I got to go today. The lady that did the treatment was super nice and knew what she was doing. I will tell you though that ish hurts in certain spots it makes you think why did I sign up for this. I know the results will be amazing based on the results I have after this one treatment. It only took 2 min per underarm if that long and about 10 min for the entire Brazilian area. If you can handle getting waxed then you can handle this. read more

I considered laser hair removal for several years, but was moving frequently and did not want to start until I knew I was going to be in one place for a few years. My friend had tried a few Groupon deals and Ideal Image, and she recommended Ideal Image, as the Groupon laser hair deals are never enough treatments to make a difference (they normally give 3 treatments, well that is what i have seen). I started underarm treatment in July 2015, and I still have one more left (August 2017). Nothing against Ideal Image, but my hair is just stubborn and although my skin tone / hair growth made me a good candidate for this, I have not had the results I was hoping for. Ideal Image guarantees 85-95% reduction, but I do not feel confident I have reached that range yet. Ideal Image as an establishment is great - they have many locations, the appointments are extremely quick (normally, I arrive early, am taken back before my appointment time, and out of there in 10 minutes or less). The staff is always pleasant and I love the aestheticians there - I have had several of them complete my treatments! The front desk staff can be a tad annoying with all the reminder phone calls, but I imagine that is necessary for many clients. I decided to start with my underarm area because I hated shaving my armpits and when I shaved, you could barely tell. Thus, I had the initial consultation where they explained the treatment plan, provided a payment plan, and then I paid a down payment and made monthly payments for the remainder. My underarms cost around $1,500 (or more?), which is an investment, but one I was willing to try. I had the 9 treatments that I paid for, then was evaluated for a 10th (at no extra cost), which I was granted due to my hair growth. Then, after the 10th, I was reevaluated for additional treatments based on my hair growth, and was given 3 more. At this time, I have one final treatment left (which will be my 13th treatment), and although I know I will still need to shave, my armpits look WAY better than ever before. Overall, I am not going to treat any other areas on my body at this time or in the near future, but I do think starting with a smaller area at Ideal Image is smart because you can see how the treatment reacts to your skin/body and then think about if it is worth it or not for other areas. THIS WILL NEVER BE A CHEAP OPTION, so know that going in! If you are serious about laser hair removal, you will need to spend a decent amount of money to see results (in my opinion). read more

I contacting Ideal Image for a consultation about skin laser treatment to minimize age and sun spots on my face. This is in preparation for my daughter's wedding next year. I had a Zoom call with the consultant and agreed to the program and took the first available appointment which was OVER 3 weeks out. I completed all the questionnaires which included info about my kidney transplant in July. Upon arriving for my appointment - 10 minutes early as requested, however i was not seen until 15 after my scheduled time, I was taken into a room and told by a "pharmacist"on FT that they couldn't treat me until 1 year post transplant. Needless to say i was infuriated!! Ideal Image had all this info from the onset yet took my money and made me wait 3 weeks to tell me. VERY POOR CUSTOMER SERVICE I do not recommend this company for ANYTHING. read more

I have been here a great deal and they are never busy, yet they make you wait months for appointments for services you have paid for in advance. About 35% of the time they will call you to reschedule due to unforeseen issues. My time is valuable too. read more

The main reason I did t give 5 stars is because they never have appointments once you have purchased packages. I purchased a package i. January and have to wait longer than the recommended window for the next treatments. They said they had a nurse out on leave, but didn't mention this when I bought the package. A year later and it is the same. read more

I started going here to get my bikini line done, and I could not have been happier with the service. They treat you like a friend of the family. They will negotiate sales terms with you until everyone can reach a price compromise. They call you back immediately and are more than gracious. Mostly women work here, and do the physical treatments. The treatments are done with utmost respect for personal privacy and comfort. The technicians are trained not only to do their current job, but my technician has been working in medicine for 10 years, and was previously a nurse to a heart surgeon. They will talk you through and try to keep you as comfortable as possible. If you are even thinking about getting any hair removal, talk to them first. I will never EVER go back to waxing. read more

Very disappointed today with Ideal Image. When we got there for the appointment which they changed, we were told it was canceled! They said the appointment was never confirmed but they never called to have us confirm the appointment. Then instead of having us come back next week, offered an appointment a month away! The service costs a great deal of money. The service does not match the cost. read more

I cannot speak to the quality of their medical procedures. I was made to pay $925 before I was medically cleared to have the procedure done. I was denied clearance because of an allergic reaction that I had 60 years ago. They refused to void the charge before I left the office. They also said they couldn't do credit in office. A couple days later I get an email of asking how they can be of assistance. So I had to explain that I wanted a credit. I was told that the process would take between 15 and 30 days. I wrote back and said that that was unacceptable and there was no reason for them to hold onto my money for that period of time. When I hadn't received an answer for days later I had to again email and was told that it was being expedited. Now I have my credit card bill with payment due for services not rendered. This is a really dishonest way to do business. read more

I made an appointment for 9am and at 855 the morning of my appointment I get a call saying that the the technician can't take me till 5pm! What the heck! I scheduled my day around this and I get a 5 minute call ahead? Totally unprofessional! I won't be rescheduling! read more

DO NOT RECOMMEND! A total cluster, negative services & procedures performed, lack of communication (no call backs) and never have availability due to being short staffed. The office receptionist scheduled me for two pre-paid procedures a month in advance and then called me 2 days before and said this was an error on their part. The services I was having done needed to be 2 weeks apart. Then she could not find another date open within the same month that a provider would be available to re-book. They'd have to give me a call back...which never happened. The day before another service I got a call from the office and was told the provider that was scheduled to do my treatment just up and quit! So now I'm having to re-book yet another appointment. I am beyond frustrated and disappointed. I wish I had researched their reviews more closely before signing and committing to a contract with them that I'm unable to get out of. read more

ridiculous. came away looking mad at the world after having botox. got a "touch up" that did absolutely nothing but use up almost all of my so called leftover units. scheduled another touch up drive 40 minutes to the appointment when they told me they can't do but one touch up in the 10-21 day period after the initial injection so I'll have to look like Frankenstein for the next 90 days but they'll put a note in the file to not shoot my "hood" again. read more

I purchased a package February 10th and was told someone would call me to schedule an appointment. Never got a call. I called and was told the schedule wasn't up yet and that someone would call me. Waited a week and a half, still no call. I called back and got a call center. Then I was told there were no available appointments until July. I was then able to contact someone at the center and now have a claim in. I have to keep calling, no one has yet to call me back. Very disappointed in the customer service. read more

I had been a client with Ideal Image for 4 years. I was totally in love with Ideal Image for how they treated me and the reduction in hair in areas, however that drastically changed during this era of covid. I had been a repeat client who had signed two previous contracts with no issues, so I put a lot of trust in them to schedule me accordingly when I signed up for six new areas to be serviced. Back in March of 2020 when I met with them I was told that no matter what I would receive the care I had come to expect with no issues, only some delay due to the country literally shutting down for months. But I was patient with them because they were the ones in control of scheduling and I waited past multiple weeks that should have been scheduled because I understood that they were short staffed at the time, however a year had passed after this company dragged its feet multiple times and when I called to check on the status my last 4 treatments, I was told my contract had expired and they would only cover one more treatment out of courtesy, the rest I would have to come out of pocket for. This would cost me another 1500.00 on top of the 6000.00 plus I had already paid, which they took up front without even providing me the full service as defined in my contract. They knowingly went into this contract with the sole purpose of not following through on their promise to the client in mind, I only wish to complete my last 4 treatments so I can be done with this and move on. After this experience and knowing this is how they treat a long standing client, I think I am done with Ideal Image after this. On a side note, I have gotten legal representation and am actively pursuing legal action. read more

Went out on and limb and stopped by on a Friday. Shannon and Makayla were amazing. They both made me feel so comfortable! II am so happy with my results I noticed a change immediately the day after and has been improving cents I will definitely be going back to get more treatments thank you for making me feel pretty again read more

This place has RIDICULOUS prices... I went in for a full Brazilian. I did not get a free consultation I was just given a baseline price of this is how much it will cost you. The total for my treatment was $6593.34!!! That is AFTER a 50-60-70% off discount! The full price would be around $15.2 thousand!!! I was quickly being rushed into signing a contract so I could avoid the hefty price and make the discount which I was told would be ending very soon. My friend was using a competitor (Sona MedSpa) and was getting the exact same service and the exact same number of treatments for a FRACTION of the price. Her total for her Bikini area was around $1000 with a discount. She got the same service and same number of treatments for A LOT less. Even with my DISCOUNT I would still be paying 2 to 4 times a higher price. I mentioned this to them and they said it is like driving a car. "You can either drive a Honda or a Lexus" was what I was told. In the end you get the SAME results. What justification do they have for being so INSANELY expensive?!?! With me trying to cancel my contract the "Regional Manager" who is in charge of the final decision told me that canceling my contract would make me LOSE my discount. I would be charged FULL price for the three visits I had done. Owing them an additional $600-700. The staff while friendly I feel so is only done to your face. I did really enjoy the technician I had for my first two initial visits. The last technician made me feel uncomfortable the ENTIRE time. But overall their customer service was passable but not the best by far. Before you go here PLEASE check other reviews on both Yelp and the BBB (Better Business Bureau) read more

Had a contract which cost over $1500 and included lifetime maintenance hair removal. Now they claim there is an $80 co-pay with each visit. For three years there was no co-pay and suddenly there is. Buyer beware because this company overcharged then reneged on contract terms. read more