In a world full of competition, negativity and stress, we must take the time as a consumer to recognize people and companies that truly make a world of difference. I went to Ideal Image not because I wanted to get any kind of treatment. I simply went with my friend who was interested in having the hair on his arms, neck and upper cheeks removed. As for me, my step father had died the week before so I was in the worst of moods and dealing with sales people was not on my agenda. I had no interest at all in even being there. While Jackie Calderon was explaining the packages to my friend Albert, I simply sat there totally not interested in what she had to say. Once she finalized the package, contract and received the credit approval, she walked over to Leslie and Brooke advising them what procedure my friend had selected. Once she came back into the office, she talked to me. Before she made any offers, she asked me if I was okay. In all honesty, the look on my face said it all and it was evident I did not want to be there or deal with anyone. In a matter of 10 minutes, Jackie managed to set forth the positive attitude of a friend versus a manager trying to sell me something. Her listening skills, shoulder and her advice made me feel so incredibly relieved I was in total shock. I felt as if I was talking to my best friend and/or my sister. I felt as if Ideal Image was a place for Grievance Counseling rather than Laser Hair Removal. She had the ability to change my mood 100% to the point where we were laughing. She had that spark of light I needed at my worst time. After she gave me the ability to vent, rant and cry, I became interested in knowing more about their packages. In a very detailed and professional manner, she answered all of my questions as well as pros and cons of treatments offered. Her presentation was flawless and precise. Not once did she come across as a desperate salesman nor did she pressure me into anything at all. As matter of fact, I pressured her into giving me the "Ideal" price. LOL. Anyways, I decided to go with the hair removal on my neck and upper cheek area. Once the credit was approved and the contract was signed, she asked if I wanted my treatment that day and/or another day. By this time, I was in such a great mood I said, "TODAY"! I had the honor of meeting Leslie, Brooke, Joanna and Fabian and again, I was treated like a human being and not some science experiment. Leslie and Brooke took me into the room and also explained the procedure in complete detail. It felt as if I was at a Spa getting pampered. Not only was the place clean, the atmosphere was perfect. In my mind and as a business owner, this was the perfect place from A to Z. I have had over 3 treatments already and my daily shaving routine is history! My skin looks amazing and feels great. I have never again had the ingrown hair dilemma. My skin tone is even all around my neck which is something I had not seen in years!! I went from having the skin of a concrete block to a smooth and bright piece of marble. LOL! ;) I saved the best for last.... my friend's birthday along with mine are a day apart. On our 2nd visit, we were surprised with a cake, balloons and a gift card from the staff. We were stunned and speechless to say the least!!! We felt as if we knew everyone for years!!! It proved to me that it does not take years to establish a relationship with people. Sometimes, in a matter of minutes, people like Jackie, Leslie, Brooke, Joanna and Fabian can make a world of difference. Every visit to Ideal Image is one I try to stretch to the extreme simply because I feel great from the moment I walk in, to the moment I leave. THANK YOU, IDEAL IMAGE FOR KEEPING THE TRADITION OF WHAT EXCEPTIONAL SERVICE IS ALL ABOUT!!! read more

I just completed my last treatment a week ago. Initially I met with Audelis she explained the total cost of the procedure and ways to finance. She explained the history of Ideal Image and the staffs experience level. Audelis was very friendly and knowledgeable. At first I started by just doing my upper lip and chin to see how it was. A couple of months later I added an additional area. I had previously had the same procedure done at a dermatologist office and it was extremely painful and a waste of money, so when I went to Ideal Image I was very skeptical. Ideal Image was just the opposite. The entire staff made me feel part of the Ideal Image family. They would call a week in advance to remind me about my appointment and to make sure I didn't get any sun. As soon as I walked in they were attentive. I wasn't just another customer walking in the door, they knew me by name. Leslie, Brooke, Cary, Fabian, Anya and everyone else that I didn't mention, were friendly, accommodating and nothing but professional. They were always conscientious of my progress and made the whole experience worthwhile. I moved 20 miles away and was told they had an office in the Gables, but the staff at Mills Dr. is so great I chose to stay with them. I STRONGLY RECOMMEND Ideal Image Mills Dr. I am so satisfied with my results I plan on returning for additional services. The team at Ideal Image Mills Dr. is EXCEPTIONAL. Thank you! read more

I have been feeling a little down because the beginning of this year has been tough. I have been dealing with medical emergencies, from my husband, then my father and myself. Today, I had my third treatment, I am doing my upper lip, my underarms, my bikini area and my legs, and let me tell you; this team made all of my worries disappear!!! If I had to use one word to describe Ideal Image personnel, I would have to use, AMAZING! Fabian Gonzalez, Jackie Calderon, Brooke Kern and Leslie Abascal are ALL SUPERB!!!! Jackie's knowledge of the best packages to fit my budget, her charisma, and overall customer service skills make me feel like part of the Ideal Image family. Leslie and Brooke make me comfortable, keep me calm and make the procedure seem less painful. When I read some of these reviews, I am like, what? Where did this people go to? NOT to Ideal Image in Mills Drive for sure! I am a beyond satisfied customer!!!! read more

I just wanted to take a second to recognize the honestly best team/family i have ever had the pleasure to cross paths with. From Kiki welcoming you, to Raquel explaining every detail of any treatment you might be interested in, to Lisa ( the manager) taking a moment to ensure all is going perfect and making you even more comfortable...to then of course Rosy for being so detailed and explains everything from start to finish!!!! I cant express how grateful i am to have this ENTIRE office on my side. So welcoming and warm...they would never recommend something if they really dont think it will benefit. They care more about their patients instead of just selling products that might not work. This is the best location in the world. Thank you from the bottom of my heart for welcoming me!!! read more

Okay so I've been coming here for over 2 years now and its the best place ever. Leslie has been doing my laser since day one. She has always been supper sweet and friendly and kind. The girls in the office that always greet me are supper nice as well. I always love talk talking to them Rosie and Jeannie. I always tell my friends I recommend this place 100% they are best. I would never want to change these girls ever. I always tell women if they have a hair problem they should try ideal image best place ever. I would never go to any other place great service. Staff is amazing. But my favorite person of them all is Leslie. She is the best best best read more

Had three procedures done today and from the moment stepped in I was treated very welcoming. I had my consultation with jacky then after she gave me all the information needed i was taken to my first treatment laser removal was super easy ,fast and no pain at all. Yuri took care of my fine lines and she created the most beauty lips ive been wanted to do my lips for ages i needed to even them out she let me tell her what my vision was and she inputed some of her input and i have beautiful fuller sexy lips... thank you ladies for making my First experience wonderful ... see you all soon i will 200% recommend. read more

I was skeptical when searching for the right place for laser hair removal. When I cam to Ideal Image everyone was so welcoming and easy to talk to, I knew right away it was the place for me. Then, I met my technician Rosy. SHE IS AMAZING!!! I immediately felt comfortable and I trust her wholeheartedly. I live in Fort Lauderdale and I drive all the way to Miami just for Rosy! If you are in doubt, go to Ideal Image in Kendall and ask for Rosy because she is amazing. Fast and efficient and so so nice and accommodating! I would definitely recommend this location in a heartbeat! read more

I cannot thank everyone in this office for being so welcoming and warm. I was very nervous but INSTANTLY i felt right at home. Thank you Yuri, Rachel and Rosi for everything. I cant wait to come back. This was the best experience ever. I am forever a fan and patient. Will never go anywhere else. Do your research people....you will see this location is amazing and knowledgeable. They do not con you into anything you do not need. Very, very humble team. I commend you all! Thank you again... read more

Awesome service, very skilled nurses. Fantastic sales person. All details of my treatment were explained in detail. Every visit has a courtesy reminder. Today is my last treatment for Ultherapy and I also had Cool Sculpting. Every one has noticed the improvement and it will be even more noticeable in the next upcoming months...You have to try it! And they offer an affordable payment plan free of interests for an extended period of time. Yeah for Ideal Image at Kendall!! read more

This is something I've wanted to do for many many years but I was scared of getting botched results. Well, I definitely made the right choice. Rosy is very professional and personable. She made me feel comfortable and confident that I would achieve the results that I desired. It has been 1 week since I got lip injections and I love them!!!! They look very natural without looking obviously enhanced. Would definitely recommend to family and friend. Rosy is awesome!!! read more

As someone who has struggles for over 16 years with ingrown hairs, I was so pleased to see that after the very first treatment there were No More INGROWN Hairs!!!! The new hair that eventually grew back was softer and there were much less of it but the part that shocked me the most was there really weren't anymore ingrown hairs. Its just such a peace of mind to not have to deal with the painful bumps anymore and if I could I would have done this sooner. read more

I recently signed up for laser hair removal in your Kendall office. The whole experience was amazing. From the front desk, Fabian to meeting with Audelis, who explained everything in detail. Then I met the provider. Leslie did a wonderful job from beginning to end. She made the process very comfortable. The entire staff made my first visit unforgettable. Will highly recommend this center read more

The location was very clean, welcoming, and lots of parking. Rosy, did my laser hair removal and I have to say I loved her! She was very professional. I was very nervous about the whole thing and she was so patient with me. She took her time to explain everything to me, she eased my nerves and made sure I was comfortable the whole time. I now look foward to my next session. read more

I have been undergoing laser hair removal treatment for almost a year now and I have to say It was one of the best decisions I have made! The staff is very friendly and welcoming. I have done all my treatments with Rosy Trabanco. She is AMAZING! All my treatments have been fast and painless. I will definitely be coming back to the Ideal Image in Kendall for more treatments. read more

Love the staff at this place! This is my first time doing laser hair removal and I'm doing it in a very sensitive area. Leslie is so awesome! She makes me feel so comfortable and talks me through my entire season making it go so fast! I'm not even half way through my treatment but can already tell a difference. read more

I've been coming here for Laser Hair Removal and everyone I have dealt with had been truly accommodating! Laurelle and Kinyana always greet me with warm welcoming smiles. My technician, Rosy, is always upbeat and professional. Thank you Ideal Image Team! read more

Rosy does all my Botox and Laser treatments. Couldn't ask for anyone better than her. She knows her stuff and has a smile from start to finish. Highly recommend this location and with her. read more

I've been going there for my laser hair removal treatments and I really like Stephanie she's been very nice and professional through out the laser hair treatments. read more

Amazing service with very high level of professionalism. The staff makes the experience as pleasant a possible and makes me look forward to every appointment! read more