Scam and ruined my body with cool sculpting. They did now give any warning on how it could change my body for the worst and preyed on me when i was very young. Ever since I used their cool sculpting i have cellulite which I never had before and fat will not longer go away in the treated places. Terrible and predatory company. read more

I read somebody wrote a review which is " This place is an absolute scam and only cares about making money. I usually do not leave reviews but this entire process was unreasonable and overall a bad experience. ". Absolutely agree my experience is terrible and I stopped going there but still paying money for nothing!! Additionally, the manager is pushing to give them 5-star! read more

Reagan was great and made me feel so comfortable. The cooling mist made the laser hair removal almost pain free!

I signed up for cool sculpture and filler. The cool sculpture is such a lie and it's painful. I had 2 treatments with no sculpture at all. They failed to tell you that you must continue with the treatments, which can be very expensive. Save your money get liposuction. read more

Excellent customer service. Dani was extremely thorough in her explanation of the procedure. What to expect during and after as well as aftercare. I like that they have extended office hours. I've been twice now and have my 3rd appointment already booked. read more

Followup 2/16: They did contact me after my posting, via email. No call. This is their response. "Thank you for reaching out. We apologize for any inconvenience and appreciate your feedback. We see that you were able to speak with an executive client care team member. Our current billing process is stated within your contract, we are happy to re-connect with you and go through our terms and conditions at your convenience. If you have any further questions, please give us a call (800) 707-2807" As I said, hire a lawyer. And if you want to go to a place where you need to hire a lawyer to review the "terms and conditions" before you can trust them with your medical care, this is the place you should visit. read more

I had a great NP who did an amazing job on my laser hair removal. Mariah was great and very helpful.

The worst customer experience of my life: - they made me prepay for a service - they denied me the service for medical reasons* day of treatment and told me on site I would be contacted by their customer service for a refund - the customer rep was one of the rudest person I have ever talked to: she was cold, mean, and on a crusade to deny my refund. I am still shocked by how unbelievably rude and incompetent she was This is a scam run by horrible people. Run away. *which was literally: they suspected I walk my dog too often so my skin may be too exposed to the sun, even though I am not tanning and it was early May. Seriously though. HORRIBLE. read more

Upon arrival I was warmly greeted (service is vital for me)! Once I was in the back getting my service provided the nurses we knowledgeable, patient, and gave this patient the needed emotional support. read more

Morgan is an absolutely amazing provider! She makes you feel so comfortable and explains everything in detail. 10/10 recommend her for all your aesthetic needs, she will always help you achieve your goals! read more

Scam...Scam...Scam. I usually do not post reviews for anything. But Ideal Image is a Scam, and please run away. When they have to get a client, they would call you and bombard you with their text messages. They asked me to sign a contract without telling me the conditions and sending me a copy of the contract. Also, they set me up on a payment plan and took the first payment from my credit card. they also told me if I wanted to cancel my services, I could call them back and services would be canceled and they would issue me a refund. And I am supposed to do that before I receive the first service. After reading horrible online reviews I decided to cancel the services. I requested a refund and now nobody is providing any information and sending even a confirmation email or text message. This looks very shady. If I get my refund and everything goes well, I will come and give another review, but Ideal Image is very shady and I would like everyone to run away from them. I wish I did not have to give them even a single star but my review won't be posted without it. read more

This is an update providing more of my before & after. The 1st image is of my Before. 2nd image is a one syringe treatment of Juvederm. 3rd image is a second syringe treatment 1 month later. I love it! read more

Ideal Image Nashville - Lips, marionette lines, & nasolabial. Amazing transformation! I love them! I'm SO SO happy! - Laser Hair Removal Near Me - Nashville, Tennessee

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Totally unprofessional and condescending receptionist! Left home EARLY for an appointment this morning but thanks to horrible Nashville traffic GPS said we would arrive 15 minutes late. My daughter called ahead to let them know and confirm that she can still keep her appointment. Dead air. The receptionist said nothing until my daughter (politely) asked if it was going to be a problem which prompted her to respond that it was ok but she sounded very odd. Once we arrived, my daughter was denied her appointment, which is fine, she was happy to reschedule, however the receptionist had the gaul to mock my daughter by IMPERSONATING her to her co-workers! She falsely misrepresented my daughter. I heard the conversation in the car. I'm disgusted. I have never posted a negative review on yelp but had to address the lack of humanity and the poor choice of reception for this business. read more

I recommend anyone new or familiar with lazor hair removal to see what Ideal Image has to offer. The staff is great and very informative. The treatments give real good results. I have been other places and when I found ideal image I couldn't believe the professionalism, education and results I have missed out on. The results are definitely worth it and to have a lifetime relationship with Ideal Image makes me happy to know I can and will continue to afford treatment. if needed in the future. read more

The laser hair removal they use gave me more hair than before. They do not tell you about vellus hairs and the laser making your thin, light hair into thick dark hair. This company is also scamming people out of their money. I signed up for a 16 month agreement. They promised me 9 treatments and then don't have enough availabilities to honor their contract. If you ask for your money back, they claim that half of those treatments were offered for "free" in the contract, and then don't refund you. They have you pay upfront via a 0% financed loan and then do not give you your money back if they aren't able to fit you into their schedule or if the laser makes your hair worse. Go to an actual dermatologist for laser hair removal, not these scammers. read more

100% worth it. I literally haven't shaven in months. When I had my consultation, since I'm blonde, I was told that laser hair removal would probably reduce the hair about 60%. They were wrong - 100%. I highly recommend laser hair removal to anyone that can. I started with 2 areas and since it was so successful am starting new areas tomorrow. Additionally, the staff and nurses are very friendly, so that makes the experience even better! read more

My I tried to relative my issue below with IDEAL. They refused to give me a refund after I learned this was a known issue they were having.... I have turned my issue over to Patrick Johnson at Johnson Scruggs and Barfield for this I to be handled. I'm sharing tth is because I have learned I am not the only one this practice is happening to and I want other people to know , it's not just you. I'm sure my attorney will be happy to speak with you also to help you if you need it. Just let him know it involves this company. read more

ATTENTION Consumers, CHECK www.BBB.com for yourself I urge you to do your research before engaging with Ideal Image and their partner, Ally Financial. After my initial review, you can see that I received a reply from Ideal Image "owner" committing to have "Someone from [their] team ... reach out shortly to assist [me] further". I have yet to hear from anyone at Ideal Image. I do not doubt that some people have good experiences, but I would advise anyone to remain focused when discussing services and prices with them. Make sure to get a cost breakdown of your own because you'll probably need it later. read more

This company continued to charge me during the pandemic, although I couldn't visit due to my underlying condition. I asked for a refund until it was safe to return, and they said they would not be able to due to their policy. This is an unethical company and policy, especially as people face economic hardship. read more

This is literally the worst company ever lol.... been trying to get done with my sessions as fast as I can because I already paid for it but they book like four months out and are very rude and condescending and everything about this place sucks!!! bad bad bad bad bad nope read more

Run! This does not work! They will lie to you and hurt you with these lasers! It is non refundable even if you don't finish, or use treatments from pain! Husband has nearly left me over what they've done to me... Do yourself a favor and look at all the complaints on the BBB website, and their D rating...should be an F!!! read more

***PLEASE READ THIS BUSINESS IS A SCAM*** This business is a complete scam! I wish i would read the reviews 10 months ago before I paid for a service that they still have not provide! Please if you are reading this don't do business with them! Last year back in April I purchased two packages with them thinking that after I pay I would be able to schedule my appointment. When I called to schedule my appointment they told me i was not going to be able to start getting the treatment until June although I thought it was ridiculous I scheduled my appointment! A month later I called asking for a partial refund for one of packages. The person that I spoke with told me they were going to submit the case for a refund and to expect a call in a few days! Guess what i never got a called i waited for over a week and I called again I spoke with someone different this person told me they don't do refunds I asked to spoke with a manager because nobody said the money was not refundable, she said the contract said so well the copy of the packages I purchased do not state that no any of the documentation that came with it. She gave me a number to called which I did and it was the number for a financial lending services they used which I thought it was weird because I did not use their payment plan. When I spoke with someone from that company they said that my case was submitted and it was under reviewed but the lady y say the status of the claim and when would this be resolved, when i ask for a claim or case number, she couldn't give me one either which I thought it was weird too. Weeks goes by an I have a terrible lost in my family that requires for me to leave the country, I called to check the status and to cancel my upcoming appointment explaining what happen again they say they would cancel the appointment and submitted a full refund. This time i also call my bank and submitted a claim. Guess what a day before the appointment I get an email about confirming that I was coming and click no since I called to cancel. Weeks go by they tell my bank that the money is non-refundable that the contract states that but none of the documentationI provide my bank said so for some reason my bank believes them. I still have no hear from them about getting my money back but I did get a call before thanksgiving but the girl that call want it to tell me about their wonderful packages and promotions they had. I straight told her I was no interested and that I was still waiting for them to give me an update on my refund, she was shock and said oh let me submit a claim. Well it is 2022 and I still have not hear from them at some point I was embarrassed to say I felt for SCAM but not anymore. I will make sure to write a review on every page possible and submitted a claim with the BBB. Please don't fall for it! There are many small businesses that can offer their same service that truly care for their customers, they may charge you a bit more but they don't take advantage of you and how you feel about your body! read more

Since 0 stars isn't possible, I guess 1 will be fine, the nurses are Great! But the company is a huge scam & tbh a really cleaver scam too! I'm getting laser hair removal, First they used the wrong laser settings on me, & when I didn't see any results "oops my bad" but to accommodate they extended my contract AND THENNN throughout the entire extension they "didn't have time" for my procedure because they were fully booked out. I'm so disappointed! It was sooo expensive! I can't believe I just spent almost $4000 for them to say we don't have time! Please please please learn from my mistake!! DONT SIGN ANYTHING! DONT FALL FOR THE SCAM! It sounds too good to be true because it is.. & touch ups are 90% off wow right... no haha it's $200 per area! read more

I had the most wonderful experience today at Ideal Image! Went in to get fine lines above lip smoothed so i don't look like my mamaw and a little filler in my lips The staff was so polite and professional! Vince has such a great personality and made me fee comfortable the entire time...he is so entertaining but is so knowledgeable and some kind of talented with that syringe. It was a painless procedure and I love the results!!!! Do yourself a favor.....call and book with Vince. I have been other places in town, and he is the best by far!!! read more

People at the desk were cold when I walked in and did noy acknowledge me. I knew what I wanted to have done when I came in and the lady consulting me and the nurse practitioner were rude and dismissive. I felt unwelcome and out of place. Planned to go back for laser hair removal with ideal image but I will not be returning for anything. I will not recommend this place to anyone. read more

BEWARE OF IDEAL IMAGE AND FALSE ADVERTISEMENT. We discuss the treatment area during the consultation. The first two visits were fantastic, but the third was a flop. When I indicated that this was not the treatment area I received during my first two visits, the nurse was rude and irritated. I requested another consultation to explain the chin area. According to the spokesperson, it is the entire area under the chin. When I contacted the White Bridge Rd location, she attempted to describe the area. I replied I'd stop by in person to look over the area you're attempting to explain. They appeared startled by my information and indicated that the call center and storefront descriptions are not the same. The front desk receptionist asked the assistant manager to come over to discuss the situation further. She claimed that for more money, they can repackage a plan and try to move the remaining balance to a new plan that will not address my problem area. On Wednesday, April 12, 2023, at 2:37 p.m., an Executive Client Care rep called to suggest I could pay the contract in full, use a payment plan through Ally Financial, receive a $489.00 refund, use the remaining contract through May 2024, or apply the $489.00 towards another service. I've only had three treatments, each of which cost $411.00 and contained a lifetime guarantee, which you'll still have to pay for if you need maintenance therapy. I asked the representative when he was going to address my complaint and the false information given to the client. He stated that he had provided me with three solutions before switching to the four possibilities described above but refused to address the information about the chin area. I requested to review the consultation recording, but he refused to discuss it. I asked to speak with someone higher up and to document my issue so that they would be aware of it before calling me. Of course, he hung up the phone. read more

I am a long time "waxer" and don't mind the visits but have a hard time going on a timely basis and sometimes am forced to shave because I can't get in to see my esthetician. The thought of not having to worry about unwanted hair again made the case and I decided to visit the business I have heard so much about. The appointment was easily set up around my busy schedule and Ideal Image reached out using email and text to confirm I had all I needed before the appointment. The location is brand spanking new, clean and comfortable. I did LOVE the fact that they had the newest edition of "Latina" at the top of the magazine stack. Carefully calculated? Who cares? Courtney, my consultant showed me a treatment room and explained the hair follicle cycle interspersing personal conversation. She was quite good at this and it showed. I asked and she freely shared that she had worked for Ideal Image before in another state and had moved to Nashville and changed careers but as soon as she heard that II was moving to Nashville, she called, checked in and they gladly took her back. She loves telling people about her personal treatments and is very down to earth. Courtney explained that since the treatment actually closes the hair follicle from the root up, it takes 9 sessions, one every couple of months, to make sure each follicle is treated while in growth mode. Also since it closes forever the area become super smooth like the inside of your forearm, leaving no trace of the hair that was there. They are currently running an awesome deal that I would love to partake in, we shall see if the budget allows, but if it doesn't I will certainly be back as soon as it does! The Ideal Image motto is "It will change your life". I don't know about all that but it will definitely remove one more item on my monthly list! read more

Last week I had BBL performed on my arms to lighten and/or remove brown spots. The employees were all delightful and enthusiastic. The environment was clean and a mask had to be worn by all. Take advantage of their services. You will be happy you did. read more

I see Audress at Ideal for my botox and am very happy with the experience and results! I have received botox for years but have only been to Ideal with her for the past year. She provides a very welcoming, calm environment and is always open to questions. She talked me through the entire process to make sure I did not have any concerns. I am pleased with my experience and will be back as a returning client! read more

I have been a member of this spa for almost 2 years. The quality of the work is excellent and the providers are good as well. However you have to pay for appointments in advance and they consistently seem to get moved or canceled. Most of the time you can eventually get your service but definitely not at your convenience. This time my scheduled appointment was for Tuesday. I had a 5-Hour appointment scheduled, received five different reminders to confirm my appointment which I did. Received a call on Sunday that the provider would be going to a training on Tuesday and could not complete my appointment. People don't schedule trainings on Sunday for the following Tuesday. I have spoke with two home office employees, and one from the local office on White bridge Road. Each call ended with ; we will call you back we are going to take care of this. I am still waiting for their call back and they have still over $2,000 of my money. When you want to schedule an appointment it is no problem getting a call back. read more

the only reason i'm still going here is because i'm under their contract and won't get a refund. i hate going to my appointments. the ladies at the front desk are not friendly at all, and talk inappropriately in front of customers. how have they not been held accountable after all these reviews on their yelp? the whole place is so sketch. i wish i had read the reviews before i signed up here. this taught me a great lesson to always read reviews first. i do not recommend this business to anybody. read more

Had such a positive experience calling this business that I just wanted to share it - I called to ask about half-leg laser hair removal, and they said I would have a quick call with a consultant to get more information. They transferred me to a consultant who emailed me a zoom link, and we had a virtual consultation. I know that's likely because of the pandemic (which is a great safety measure), but wow - to think that the minute I call to get information I can get the equivalent of an appointment - no driving there, no waiting room, etc. - is pretty amazing. I explained my hair color and number of previous sessions elsewhere and she was very honest in saying, both because my hair color is lighter and because this company does package deals, that I may not be a good candidate. But, that I'd be welcome to go in and have an in-person specialist take a look, which would be helpful for me regardless of if I moved forward with them or not. That is really excellent business practice. I was impressed and just felt moved to write a quick review. read more

I recently got my lip filler done here at ideal image in Nashville. The nurse who did them for me was Audress. Her hands are GOLD! I am over the moon happy with my results and her! I will definitely be coming back and requesting her only! She was so gentle and easy to talk to and checked up on you frequently throughout the process. She has definitely gained a happy, returning client! read more

Let me start by saying the staff is very friendly. my experiences there, however, were not. i was there to do laser on my arms and armpits. in my consultation they said my arms were treatable. 3 treatments in, i see no change, turns out my arms were NOT treatable. they still charged me for arms even when they knew i wouldnt be treated for them anymore and i had to go out of my way to get that money back. towards my last treatment for armpits i ask to see a before and after since they took a photo before i started the sessions.. they did not save my before picture, and after about 8/9 treatments i am not satisfied with the results, and i have nothing to compare it to. I dont reccomend this place for hair removal. read more

I had an amazing experience last week as a first time patient in the Nashville office. The second I stepped in the office, I felt a wave of knowledge and confidence from staff. As someone that is fearful of needles and medical procedures I was nervous prior to the appointment but the nurses did an outstanding job of settling my anxiety through their thorough explanation of the treatment given, and their vibrant personalities. I look forward to my next visit! read more

I have been dealing with ideal image in Nashville for almost a year now. I REALLY SUGGEST SAVING YOUR MONEY & FINDING A LOCAL SPA! Even though I'm a member I found a new lady for my botox and lip fillers. I'm trying to finish the IPL/BBL facials I already paid for. I've had to many problems with this place to even mention all of them. For starters, their consultants obviously work off commission. The first consultant I dealt with told me they could put fillers around my mouth to fill in my laugh lines. She told me I needed two syringes of fillers, one for my lips and one for my laugh lines, she charged me for three. THEY WONT DO LAUGH LINES! The second consultant I dealt with put a contract for $2000 on my account. With their app you can't do ANYTHING if you have a contract that isn't paid off. First she put the same contract on my account twice. (This contract i signed and received a loan for five sessions of the IPL facials) The first showed it was paid, the second showed I had an outstanding balance. It took some time but I finally got them to take the duplicate off my account. When I wanted to have botox she put another contract on my account even after I told her I couldn't do another loan and I just wanted to pay for botox. She emailed the contract for me to sign, I never signed it! I emailed and called her for two months. I talked to people at the call center no one would take it off my account so I couldn't book or reschedule any appointments through the app because it looked like I had an outstanding balance of $2000. I did make payments on the app. I knew i wouldn't need more than $500 in botox. I called a week before a botox appointment to ask if the contract would affect my appointment, they said it would not. The day of my appointment I got to the office early. I sat in the waiting room for almost two hours. When they finally took me back the nurse/doctor said they would have to have the contract paid off, $1500, for me to have my botox. Also I couldn't use the $500 I paid upfront, they would still want the rest of the contract paid. AGAIN I NEVER AGREED TO OR SIGNED THE CONTRACT, yet they were trying to hold me to it! After I wasted all that time the office manager finally contacted me and took the contract off my account and put the $500 towards my next botox. As far as the facials, some of the girls there don't know what they are doing, and have burnt and scared my face. I've had a total of 5 IPL facials, the last two I've had they turned the machine up to high. I ended up with blisters and after my face peels I have lines down my cheeks from scares. The last one I had I asked the woman to turn the machine down. She said she would turn down one set but wanted to go up with a different setting. I ended up with blisters again. All of this is not to mention, they will call the day of an appointment and cancel even though you have confirmed. Plus, one of the syringe of lip fillers i paid for i never actually received. I close my eyes while having any treatment done. The last appointment I had for lip fillers i realized while walking out of the room it was over half full. It was laying on the counter. The woman only put a little bit in my lips. Their lip fillers, with a membership, is $550. So there went even more money they cheated me out of. They make you pay upfront, and even if you buy a bunch of sessions of a treatment, if it's not done within 12 months your money "expires" and they don't give refunds. It's impossible to get ahold of any consultants unless you are wanting to buy a treatment. This place only cares about the money and will cheat you out of money every chance they get. My husband wants me to just call it a lose and not finish my facials because he says they have ruined my skin and my face is scared! Over the past year there have been so many problems with this place. This is just a few of my issues I've dealt with. I have two more facials and then I will never give this place another dime! I wish there was a way to have them shut down or everyone come together and sue because I'm not the only one who they have destroyed skin or cheated out of money! read more

i love ideal image until today !!! last week i called and and asked for my payment to be switched to the 15th of the month. The young lady on the phone told me that would not be a problem . She was very nice !! However the payment came out anyway!! i called in the first lady was understanding after talking to the manager shannon pitts She never apologized for her staff not doing there part but she did suggest that since i cant afford the services maybe we should just cancel. That was not professional at all !!! just because i asked to moved my payment date doesn't mean i cant afford service !!! I'm sorry but I will no longer get services from ideal image read more

I'm never going back to this place again. I don't even know where to start, but yesterday they didn't even ask me if I wanted to reschedule, they just took my money and didn't even say have a good day. People there seem to be very dry, and cold like they can't even crack a smile. Or when they see you they can't even say how are you doing today!!! Very unprofessional, behavior when you are in a business doesn't matter what it is, you can't just look the customer in the eye and just say you ready? And that's all. Amanda has been the person that always take care of my laser, and that's because she seems to be the only one that knows what she is doing when it comes to laser hair removal, but as far as customer service, she really doesn't even know how to talk to people. I'm never going back to this place again, I felt not welcome. Even tho I'm the one that's spending money. Every time I go there is someone new that doesn't know what they are doing, so I have to schedule my appointment with the same person, for the fear of losing my money and not getting the best hair removal treatment. I'm very disappointed and feeling that I was not wanted there at all. It's the worst feeling you can give to your customers. Anyways, I just wanted to write this here for everyone that likes to be treated welcomed and warm like they are suppose to be treated this is not a good place to go to at all. read more

Y'all, I love Ideal Image. The staff is knowledgeable and accommodating. Deena is incredible. The entire staff is professional and polite, but Deena goes above and beyond the scope of her employment. Seriously, no one has to be that nice. Deena does it just because she can. I literally tell everyone I know to go make an appointment every time I hear about a new deal they're offering. read more

Love how my treatments have turned out and all the staff there are great! Always able to schedule times that are convenient to my schedule. Staff is always helpful in answering all my questions about my treatments. read more