Ideal Jewelry

The owner is very knowledgeable, provides expedient service, gives honest recommendations and the…read morecost is very competitive. I took my Rolex, Cartier and Omega. Trustworthy service at great value.

I brought in a cute fish clock whose second hand kept bumping into the minute hand (thus preventing…read moretimekeeping). Doman's was gracious about my silly little clock and had it fixed in a few minutes!

Stephan's Fine Jewelry

4.5

(61 reviews)

I just walked out this store because the older white gentleman was giving me weird/dirty looks and…read moreas I asked about a ruby ring the older lady seemed quite hesitant to let me look at the ring after I asked for the price and if it was an eternity band. As she let me touch the ring she grabbed it from my hand and took it right back as if I was going to take the ring and run away with it or something which Honestly as a jewelry business you should have better customer service but now I can clearly see why your business is not doing so well and is going Out of Business. They claim to have a 70% off but they seem to have marked up the jewelry so high once you add the discount it's still as if your paying regular price for it. I had the money to buy as it was my birthday but thanks to them I rather go to a big store like Macys instead of giving a small business my money when their being quite rude, disrespectful and racist to top it off!!

My partner & I went in hoping to pick out vintage rings for…read moreour upcoming wedding. We loved the rings we saw, but we did not have a good experience once we entered & chose to leave. While we were waiting for the person working at that time to finish up with another customer, we waited at the front & looked at the back of the rings displayed in the window. We were NOT behind the counter but off to the side to give the couple in front of us room when the person working stopped her conversation with another couple to instruct us not to stand behind the counter & to come to the front. She treated us as though we were about to steal or didn't have the money to purchase an item. Basically, if you don't "look" like you have money, be prepared to not look "suspicious." We chose to take ourselves (and our money) elsewhere.

Scotts Valley Jewelers

4.3

(60 reviews)

Thomas and his family business put a great deal of time, care, creativity, and heart into helping…read moreme restore a very meaningful piece of jewelry (my wedding set), and I'm incredibly grateful for the final outcome. I originally came in hoping to redesign the set (as it was damaged), but after exploring several options, I realized a full redesign wasn't financially realistic for me at this time. Rather than pushing me toward something outside my budget, Thomas worked with me to find a solution that honored both the sentimental value of my original ring and what I could realistically afford. He repaired my original setting, replaced my stone with a beautiful lab-grown opal, and helped me creatively use inherited family jewelry toward the project. The end result feels deeply personal and absolutely beautiful -- I now have my wedding set back in a way that feels meaningful, unique, and affordable. What really stood out to me was how much personal attention Thomas gave throughout the process. He took time to walk through options, answer questions, and genuinely get to know me and what I was looking for. He's warm, funny, easy to talk to, and the experience felt very much like working with an old-school local family business that truly values relationships with their customers. If you're looking for a jeweler who will take the time to work with you, think creatively, and help you find something that fits both your vision and your budget, I'd absolutely recommend stopping in to Scotts Valley Jewelers!

Very amazing customer service. Ulisses was great, he was very knowledgeable about products and was…read moreshowing me pieces with amazing prices. Kris was able to thoroughly explain to me what work needed to be done on my watches and the time frame. She followed up nicely and even helped me get a new band for my beat up watch. Even after all the great things, Thomas was able to show me some new pieces and I even purchased a new watch. Small team but mighty !!!! Amazing work all three of you.

William Greene Fine Jewelry Design

(31 reviews)

Lilly & Willy are very cordial and pleasant owners. Their designs and workmanship are creative,…read moreamazing and impossible to resist! They have created a turquoise necklace for me and replaced posts on my diamond earrings with French hooks. I'm very happy with their work and prompt service. 2023 - 2026

This review is long overdue (and also very long), but now it spans 5 years and a couple different…read moreprojects that make William Greene a big part of my family's story. My grandmother had a few pieces of vintage jewelry that over the years my mother had pulled from to make other pieces (matching necklaces for my sisters and me, etc.). She wanted as many family members as possible to have a part of this sentimental jewelry. After her passing, it was up to me to make sure her wishes were met that each of my nieces receive an item made from a pendant of my grandmother's. It seemed important to have the right jeweler for this special project, and it only took a few minutes with William Greene to know we'd found the right people. Not only did he light up when he heard about the project, but he shared that he had inherited this business from his father and it was in his blood to make sentimental jewelry from heirloom items. Over the course of a few months, William and his wife created some beautiful designs that allowed my nieces to have unique pieces from the same pendant. It was such a moving way to honor my mother, and felt so good that they seemed invested in the project too. The four rings, and a drop necklace were all perfect and my nieces were so moved to receive them. William also restored and resized a ring of my grandmother's that I'm now able to wear. Fast forward a few years when my husband was getting ready to propose. When he learned that I was in possession of my mother's wedding ring and would like to have it reset as my own, he knew immediately whom to work with. He remembered a conversation from an early date about my meeting with William, who made a hard time mourning my mother a little lighter by his excitement to create such special pieces. He knew that William should be the one to make yet another precious item, the one I'll wear the rest of our lives. When my husband reached out to William and his wife, they remembered me and the past project. They were so happy to work with him on this next big item, and they even were able to work with him remotely, making sure that the ring was shipped with insurance. I love my ring, and I love that William and his wife were able to be such a part of my family's story, spreading that beautiful legacy of heirlooms to new generations. Our one minor note on both the projects would be that the communication on progress could've been a bit more consistent. However, the stunning finished products and the feeling behind the work far outweighs any minor delays in communication.

Watchcare

(215 reviews)

•$

Fast, friendly, and easy service on a Sunday afternoon. Parking was simple in the plaza. The…read morebuilding was air conditioned and Mitch was great with customer service. They only accept credit or debit. Prices were very reasonable. I was in and out in under 10 minutes to remove some links in a watch. Mitch made sure my tiny wrist would fit before removing the tags to remove the links.

I came in to get new batteries for two watches after my hair appointment next door. Such a…read moreconvenient location. Michael was super friendly and professional. Price was reasonable and clearly listed on their price list. Michael helped a few other customers while I was there, and I witnessed how knowledgeable and courteous he was. He really knew his crafts well. Service was efficient, and Michael even put my watches in a nice pouch. They provided 1-year warranty for batteries. He mentioned that even if we lost the receipt, they would still honor the warranty because they put dates on the batteries. How smart! I had been here years ago and didn't think twice about coming back. It's just that I hadn't wear watches that need batteries for a long time. Will be back again for sure, though.

Devine & Co. Private Jeweler & Appraiser

(29 reviews)

Such an amazing experience working with Shelly! She created a custom ring for us that truly brought…read moremy vision to life while also making the whole process feel collaborative and fun. My husband and I originally found her on Google and went in just to try on wedding bands. She was so kind and never pushy, which we both really appreciated. We ended up upgrading my ring instead, and she helped us customize every detail together. We designed it with an 18k gold band and platinum prongs to hold the diamond, and it turned out even better than we imagined. It's completely unique and so well made. Shelly was incredibly easy to work with throughout the entire process, and we genuinely don't see ourselves going to anyone else in the future. Highly recommend her if you're looking for something custom and high quality!

Shelly provides top notch service and is very knowledgeable. She helped us with an appraisal for a…read morering to update our insurance policy. It was easy to schedule, and she has a lovely office in Carmel-by-the-Sea. She was kind enough to clean the ring and was able to get us a detailed appraisal within a few hours. We highly recommend using Shelly for any jewelry needs.

Smythe & Cross Fine Jewelry

4.8

(30 reviews)

Smythe & Cross Fine Jewelry Los Altos CA Tue 8/2/22 ©…read moreCalling in all SF Bay Area fine jewelry connoisseurs! Smythe & Cross moved couple blocks down the street from 350 Main to 231 Main into a beautiful, airy, new showroom! Classic high end jewelry, showcased in the beautiful space. Contemporary design, fantastic showcases, superior to the old school countertop style displays, by far. Folks you're gonna hear it from me: nowhere else will you find the most trustworthy, knowledgeable, and friendly staff! Most importantly, the exceptional jewelry selection you'll see only at Smythe & Cross! Tantalizing diamonds and precious gemstones in phenomenal settings found only at Smythe & Cross. The impeccable taste of the store owner, Khatchig, will guide you without fail. Professionalism at its best. Never overbearing and always a solid advice. Does everyone get a VIP treatment here, or is it just me? I'm laughing and I must admit, I feel here super comfortable, and something tells me that you will, too. I brought my business to Smythe & Cross for 11 years, thus far. Getting a fine gift of high end jewelry from Khatchig's store is a pleasure in itself. You will discover exquisite designs that mix optimism and exuberance to make you appreciate classics as well as fancy styles alike! If you know exactly what you're looking for, and Khatchig doesn't have it in stock, he'll find it for you. If you have a vague idea yet not very knowledgeable in the caveats of finding the right piece, talk to Darren or Pamela, make your wishes known, and let them show you what they can do. You'll be happy, I promise you. Diamonds and buttery 18K yellow gold, go hand in hand with sparkling fiery champagne! Let's pop a bottle and celebrate! *Shine bright like a diamond Find light in the beautiful sea I choose to be happy You and I, you and I We're like diamonds in the sky *Follow her down to a bridge by a fountain Where rocking horse people eat marshmallow pies Everyone smiles as you drift past the flowers That grow so incredibly high Lucy In The Sky With Diamonds! A girl with kaleidoscope eyes! [ update Review so count remains #716 posted with 8 pictures on Aug 2, 2022 ] Khatchig is the kindest man I know! @Smythe & Cross Fine Jewelry Los Altos CA Tue 8/2/22 Impeccable new showroom! @Smythe & Cross Fine Jewelry Los Altos CA Tue 8/2/22 A few selections @Smythe & Cross Fine Jewelry Los Altos CA Tue 8/2/22 Come on over! @Smythe & Cross Fine Jewelry Los Altos CA Tue 8/2/22

Excellent service and experience. I brought my Burberry watch to have the batteries serviced and…read morewhen my boyfriend went to pick it up their credit card machine was down and they just told him it was on the house.

Preziosi

(38 reviews)

Wifey needed her watch battery replace. We stopped in at Preziosi's , knocked on the door and we…read morewere buzzed in. The owner is super nice, replaced the battery in no time flat, and set the time for her. $15 charge. Preziosi sells quality jewelry ranging from approximately $1,000 to, high end exceeding $49,000 Sorry out of respect for the owner I chose not to take pictures of the inside.

Great selection of reasonable priced fashion jewelry. Found a beautiful gold love necklace with a…read morediamond for the O. Friendly service and pleasant atmosphere. I would definitely recommend checking them out.

Dell Williams Jewelers

3.5

(64 reviews)

Beautiful store. Have purchased jewelry before with excellent customer service. This weekend went…read morein with a friend and there were three sales associates sitting behind a counter talking amongst each other. My friend was looking specifically for an item. We walked the entire store and no associate asked us if we needed assistance. People shop at local businesses for customer service.

I took in three watches for battery replacement and they were ready earlier than expected. Thank…read moreyou very much for fixing my watches!

The House of Clocks

(55 reviews)

We brought our clock in at the beginning of December and recently got it back beautifully cleaned,…read moreadjusted, and fully working again. The shop itself is a delight--filled with stunning antique clocks alongside newer pieces, all in a clean and well-maintained space. The staff were incredibly helpful, took the time to answer all of our questions, and clearly take pride in their work. I truly can't say enough about the exceptional service. Highly recommend!

Fixed an old clock for me. Nice folks and my clock is running. What more could ask?read more

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Sarah H.

10 years ago

Best watch repair experience I have yet had! I went in to have my watch battery replaced, and after calling around town, I was expecting to pay $15-$20. To my surprise, my watch was fixed within two quick minutes, the clerk even set it to the correct time for me, and only cost me $8. The store is full of exceptionally friendly and knowledgable staff, and I would highly recommend this store to anyone looking for a similar experience! read more

Sally N.

11 years ago

wow, went in there for a watch repair, 1st of it looks poor outside CLEAN up you business. then you go inside to the bars like your in jail, the filthy floor with candy stuck all to the rugs, a lot of people coming in not buying doing som type of transaction with a scratch piece of paper, bad vibes. no thanks, went to Del Williams... Wonder even if this place has a license ! read more

Tahoedirt M.

2 years ago

This is the way service should be...Adolpho is the greatest guy and I needed some help setting a small stone on my watch bezel. I explained, he understood perfectly, I left and came back 15 minutes later to a perfect job. I couldn't be happier. Sherlyn showed me some watches and also provided wonderful service. read more

Ideal Jewelry - jewelry - Updated August 2026

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So easy to get an inexpensive clock fixed!!! The owner fixed it on the spot. I will go back again…read moreand highly recommend.

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