Cold and snowy day... January 22, 2025…read more.. Southbound on the 91outside of White River Junction, VT... sensed a strong odor of antifreeze... pulled into a gas station... Yep... broken water pump and overheating... Mind you, this GMC 2018 Sierra (fully paid off)... has gotten me completely cross country back in October, 2024... with no issues, not even a scratch... Vehicle is towed to Bob's Service Center at 10 am that day... Not Bob, but Josh... "Let's see, water pump, coolant and belt tensioner assembly need replacing... it'll be ready by two..." Josh was right on schedule... Professional, thorough, and kind... Picked up the vehicle... warranted work for 2 years/24,000 miles... back on the freeway I went... only a few hours delay... but no matter... the vehicle must be reliable... It was... Coldest day in White River Junction... This driver and owner will seek these gentlemen out for future auto repairs... they are simply the best... And kind... They explained everything... I do appreciate the thoughtful and thorough approach... A cold day driving with a vehicle failure... could have been made much more difficult... but it was not... it was a beautiful day... Bob's Service Center in White River Junction, VT... seek them out... Be prepared to be satisfied... and at a fair price... Thank you again...

Don't go anywhere else! After 5yrs of searching I found my shop. The team treats my ratty old Ford…read morediesel like it's a historic gem. Even taught me a few tips no one else knows. This team keeps both my 1990 Fussy ole Ford and my Subaru in the finest of mechanical condition for a price that is affordable. I even put them out on my Senior camping group so if a repair is needed in NH or VT they know to limp it in, drag it in, tow it in; but make sure you get it to Bobs!

Helpful, experienced staff. Parts readily available, next day if not in stock, seldom happens…read more Convient location. Store clean and well laid out.

Karl is one of the hardest working people in Randolph and does his best to help everyone…read more The other night he was there until 9 PM trying to get as many people as possible snow tires on so they could be safe with in the upcoming storms. While it is true that appointments can take longer than expected, that is only because he has a big heart and is trying to service as many people as possible. No one in the area will get you in as quickly as he will..

Beware ! Don't go here . 9 am appointment to have winter tires put on didn't get in till after noon…read more. No issues with my car battery in over two plus years , but there now telling me after driving my car into the garage and tires swapped over that my car will not start that I need a new battery, I was forced to buy a $250 Duracell car battery marked way up just to get my car outa there . complete scam and taken advantage of . Pick a car dealership and have your tires put on .

We were up in the Okemo area from NYC and by virtue of the combined stupidity of my decision making…read moreand GPS I ended up on a small snow covered road. I will spare you the inconsequential details but I got stuck in a ditch. While the effort of Killing Auto was not discount, not one dollar of it was regrettable. Corey and Dana worked very hard and safely and meticulously to get my car out a) to my amazement and pleasure and b) without damaging a hair on the car or their equipment. They worked tirelessly in snow, in snow banks, in a brook and while largely being reassuring and. Not chastising me for one of the closest Michael Scott driving moments of my life. If you ever have the opportunity to test this theory, I strongly recommend you plow your car into a snow bank so you too might have the same positive experience of working with these fine folks when you have no other option and are 300 miles from your home and fronds!!!

ABSOLUTELY DO NOT GO TO THEM AT ALL!!…read more They will try very hard to get as much money as they can from you and delay fixing your car as long as possible so you'll have to pay even more to rush for NO REASON! We decided to visit Vermont for a few days and on the way there, our car had issues on a Friday night, so we went to their shop Saturday morning and then Sheila the 'owner' of the garage who also said it wasn't an auto repair shop when it CLEARLY states it on their yelp page so Sheila you should update that before giving people the wrong idea. Anyways, we dropped off the car in the lot Saturday morning because Sheila told us to , so the mechanic can look at it 'if' they come to take a look and will update us. Later that day, they told us that the mechanic won't be in until Sunday. They examined it Sunday morning and apparently charge $95 an hour for labor but all they've done is a diagnostic which apparently took 2-3 hrs which is ridiculous! The diagnostic fee should be 1 flat rate and after speaking to Sheila on the phone, simply wanting to know some answers about the situation, Sheila rudely hung up before finishing answering my questions -- she was extremely unprofessional and rude! Even if you are annoyed , we only wanted answers & we were not being rude and just wanted to know the status and price, WHICH ANYONE WOULD DO, you cannot just hang up on a paying customer! Sunday afternoon, the mechanic called and told us that he will need to get the parts which is understandable since a couple others said the same thing BUT he wasn't going to get the parts until Monday morning! Also, the garage is very shady, Sheila starts telling me that they aren't an auto repair shop -- you have a big sign outside your garage that says Auto Repair, your business card says Auto Repair, you have a lot with cars and men working on cars...if you're not an auto repair shop then what are you?? On Monday morning, my friends and I physically went to the garage to see what's going on , the head mechanic said he found a ton of problems and would take at least a week to get fixed BUT knowing mechanics and since we weren't from Vermont , it would have been easy for them to cause problems or tack on more cash to leave it there to fix the car so we decided to just tow the car with a u haul truck back to NYC because the garage spent 3 days 'inspecting' and charged $300+ and didn't even fix it! They got the new parts and put them in for us but after we hauled it back to NYC, it wouldn't turn on! They bought the parts but didn't actually fix it! ABSOLUTELY DO NOT RISK GOING HERE! I know it's hard because there aren't that many auto repair shops around but it's better to find a decent one that's further out than go here! They have low ratings for a reason! Do not trust them!! DO NOT GO!