I rented a car from this piece of crap rental company in April 2025 They try to scam me with Sunpass in Florida . I had prepaid for my car with Booking. Com On their website, they have a way to validate your car at the airport for pick up. Nowhere on their website is there a way to refuse a Sunpass when you accept this courtesy for $25 and the parking lot fee. When I refuse to pay for a Sunpass they told me to return their car three days later . Now they and Booking. Com refused to refund me the rest of my money . You are not required to have a sunpass to Rent in Florida. I have traveled to Florida every spring for the last 20 years and never bought a Sunpass. . Booking. Com is not a United States company therefore I suggest you don't use them because they are no help .. they are based in Europe somewhere and you know the settlements towards the US these days . read more

Don't rent cars with them! Not professional! I don't recommend and they will charge you extra fees! read more

Communication with your paying customer, we called them about 20 times and no one would answer. No communication whatsoever. I definitely wouldn't recommend this company to anyone. Customers be ware, you are renting at your own risk. read more

the Worst company in the world . I booked and pay in advance , it was not the total Price. The try to sell me the sunpass I had already paid. and also de insurance. read more

Les hare el favor de advertirles que este "negocio de 12 años de experiencia" les sacara mas dinero que inicialmente enlistan. Les haran aceptar condiciones que ellos nunca proporcionan claramente en ningun momento. Ahorresen el mal rato y su dinero ganado con mucho trabajo. Primeramente promocionan servicio como que esta en el aeropuerto, dado que en busqueda yo escogi solo servicios de aeropuerto y estos salieron enlistados como opcion, para que la gente caiga en sus redes predatorias. No tienen ninguna oficina ahi, es mentira!! Cuando usted aterrize, recibira multiple llamadas,multiples messages de whatsapp con diferentes numeros y todos le diran diferentes cosas, es abrumante. Le diran que TIENE QUE PAGAR hasta $50 para que le dejen el carro en el estacionamiento publico del aeropuerto. No tienen shuttle para la "oficina" que segun tienen a las afueras del aeropuerto. Es incomodisimo por que uno tiene que estar buscando el carro en un garage de 4 + pisos en pleno calor, que le llaman mas que le manda foto que tiene que mandar foto. Osea todo la parte administrativa la estara esta haciendo usted mismo(a). Luego tendran que pagar ticket aparte para salir del garage que es extra. Luego les pueden cobrar costos hasta $400 extras por lo que ellos quieran. Ya que no te dan una lista de posible costos anticipadamente. Como saben los negocios serios te detallan todos los posibles costos de diferentes escenarios para que uno como usuario sepa lo que se enfrenta. PERO esta GENTE NO LO HARA. Pero quieren llamarse negocio serio. Osea aparte de lo que pagues del servicio de reserva, digamos si lo haces con booking, nada de los demas costos no te seran presentados en ningun momento solo con la llamada cuando estas en el aeropuerto con las manos atadas. Te mandaran un link electronico " que es el "contrato" . Donde te confundiran con las palabras que usan para escojas coberturas extras. No te brindaran ayuda de ninguna forma. Ya que los empleados actuaran como que no saben nada. Te cobraran de dos opciones de peajes 2 opciones ridiculas con costo elevados $18 diarios y $12 DIAROS y un seguro suplemental a terceros de $15 y $20 POR DIA!!!! Facilmente si tienes cobertura en EEUU esto ya uno lo tiene cubierto. LUEGO te agregaran el costo de $23, $19, $15 POR DIA! NADA de esto se lo diran cuando pagan su reservacion con booking. Otros lugares de renta SERIOS describen todo muy bien desde el inicio, ESTOS NO!!! pero quieren hacerse que son profesionales porque tienen 100 reviews en su 12 años de negocios. PORFAVOR ALEJENSE DE ESTE LUGAR NADA NADA NADA IDEAL para rentar un carro pichirruchi. Me dieron un 2024 Nissan Sentra que hacia demaciado ruido con el aire acondicionado solo enfriaba con el setting al maximo, e hizo el viaje pesimo. Me mandaron foto de arena en la alfombra por que una botella de agua pura se derramo en el piso de atras y me cobraron tan caro, como para comprarse una aspiradora industrial nueva, pero ellos son negocios serios que no saben que si rentan en lugar de playa la arena y el agua EXISTE. POR FAVOR esten advertidos con este negocio de mala muerte, sacan dinero por donde puedan. NO te mandaran tu recibo de lo que cargan a tu tarjeta, lo tendras que pedir tu. Asi no te das cuenta que duplican nombres de cobros al inicio y al final de la transaccion. Sera eso legal? Espero que no se aprovechen de mas personas. Eviten este servicio serio y asi se ahorran todo este circo y mal gusto. read more

I booked with them through rental cars.com and was billed in advance for my 21 day rental. I understood this to be my total price but it ended up being dramatically more (over 30% more) because they charge you almost $10 a day for a Sunpass which isn't necessary. The license plate is charged as tolls are used and then billed so this charge is bogus. I have many friends who live in Florida using toll roads without a Sunpass. So you are lured in by their low price on rental cars.com only for this high charge to be added later. read more

Beware of renting for this company through booking.com. You will be given unclear answers as to the process of picking up your rental car. They mislead customers by saying you pick up the car at the Miami airport at a counter, which does not exist and no signs that indicate their location. I had no answers when i called their customer service number listed and once i got through to someone who stated his name was Ramon, he never informed me about my reservation being cancelled but instead informed me to pick up my car at their office location which is approximately 12-15min in an uber car from the airport. Once i arrived in this site, where resembles multiple warehouses and company inside a large parking lot, no one was there to assist us and then informed me vis phone to take the minivan that was parked in front of their office. The minivan was not in the best conditions and not the Hyundai we had reserved. Stranded in a Miami for a weekend trip and all they could offer over the phone was to cancel the whole reservation through booking after I had completed a detail reservation with cc info and yet I had no car rental once I arrived. Do not book anything through them, you will only find yourself frustrated. Best to go through other vendors with better reputations. read more

I could not believe what a horrible company this is! Do not rent a car from them. I booked my car in advance and then they overbooked and gave my car away. Their location was so difficult to find that even a taxi driver and GPS was not able to find it. There is no sign outside that Ideal Rental Car so good luck with find their place of business. I was an hour late but that happens when you are flying. You are subject to airline delays. I payed $70 for a taxi driver to go to Ideal Rental Car. We couldn't find the location so I called them and they had already gone home for the day and said they overbooked and didn't have a car for me. I had to go back to the airport and proceeded to go to Hertz to get a car. Hertz had said they would have never given a car away if someone was only one hour late. I believe this company is a scam and they made twice as much money because they kept my money and got the money from another person when they rented my car out. I tried to work it out with my credit card company but they could not get a refund for me because they had to honor their "partnering company's" policy. So, in hind site stick with a well known company and one that you don't have to take a taxi drive from the airport to pick up your car. I basically lost a lot of money and Ideal Rental Car did not even give an apology. In fact they were even rude! read more

This car rental place had the cheapest car rates for people in my age group. It included insurance, additional drivers for $6 daily, and the underage fees (under 25, over 21) for $10 daily. The security deposit was only $100 and out of the $100 I received $84 back because of the tolls that are billed automatically when you ride through the highways with the Sunpass program. The business is located in the lobby of Hilton Garden Inn Miami Airport West Location, and I highly recommend using them. There's no funny business. You can call and ask questions beforehand like I did or reserve online. If you reserve online, you can do so without providing any credit card information for safety reasons, and book your slot, in order to secure your car. Miguel in customer service assisted me with answering questions before I even arrived to Miami. My Compact car was only $268 for 4 days, this included my 2 additional drivers and underage fees. This was inexpensive because we split it evenly with all the passengers, so with the security deposit refunded at check out, each person paid about $55 and honestly that was great because we avoided those surge charges with Uber and Lyft late at night for four days. The Nissan Versa Note was a cool car for 5 passengers on a budget. Ideal made my first time renting a car seamless. When it was time to leave, Ivan emailed me my receipt, and gave me a text message link and a hard copy. My online quote matched what I was charged at the time of pick up from the vehicle also, and Ivan advised me that the the only thing to be deducted from the deposit is the cost for tolls, which they bill automatically to the plates in Miami with the Sunpass program. The only thing that may be annoying is the in an out of the employees, I suggest booking earlier in the day around 12:30 PM, because they rent vehicles to the guests in the Hilton garden inn and outside people, so the employees do go away from their desk in the Hilton Garden Inn Lobby to assist other people. If you are staying at the HGI, you can leave your keys with the front desk, but I wanted to confirm with the employee of Ideal, before redeeming my keys, to make sure my receipt, and security deposit refund were accurate. The wait was only about 5-10 minutes, upon departure. Overall, I was a happy customer. read more

Fueron muy poco profesionales. Nunca vimos a nadie de la compañía personalmente. Nos llevamos un auto abierto del aeropuerto y lo volvimos a dejar 2 semanas después en el mismo lugar. El auto con los tapizados marcados con sal, como húmedos. Marcas de "toques" por todos lados. Al no ver a nadie de la agencia personalmente me genera desconfianza que vayan a querer acusarnos o cobrarnos algo que no nos corresponde. La "agente" que nos contactó por whatsapp se la pasó subiendo fotos de ella y su pareja a las historias. Cero profesionalidad. Tardaban un día en contestar cualquier inquietud. Dejamos el auto y 24hs más tarde si yo no escribo para preguntar, no nos dicen nada. El reporte de SunPass nunca nos lo pasaron y ahora nos dicen que tarda 30 días. Una vergüenza realmente. Tuvimos problemas mecánicos (rueda pinchada), tuvimos que comprar un neumático nuevo porque los que tiene el auto están en estado deplorable (los 4 de marcas distintas y lisos). El alquiler del auto fue lo peor del viaje. read more