My family and I rented out a vehicle from 5ive Rent a car back in November 2021. The owner was so…read morepleasant and nice that he came and picked us up from the airport and took us back to the car rental to get our vehicle. He even upgraded us to an suv considerate that our family was a party of 5 and thinking a standard car wasn't to comfortable for all of us to be in especially it was our family vacation and my first time being in Florida for the first time ever. Having such great customer service really kicked off our vacation to a great start. My family and I will definitely be using 5ive Rental a Car again for our next family vacation because their customer service was amazing. Thank you 5ive Rental a Car for making our family vacation memorable and having such amazing customer service!

I rented a car for family members who were staying close by at a hotel in Downtown Doral, so the…read morelocation was very convenient. The whole process of renting, picking up, dropping off, was easy and smooth. The car was really nice and the customer service was excellent. I will definitely be renting from 5ive many more times!

I recently had a rental car from this place, through my insurance (progressive)…read more The person who gives me the car didn't explain all the details of the contract. We checked the car together, and it had several details (the bigger one in the back door), he "supposedly registered " those details in the tablet. The first problem with them: charges no authorized to my credit card. I tried to reach enterprise with no answer. Someone (some manager named Jose) call me after I made a bad review and promised that they will refund the money (still waiting...). And today I received a letter charging for damages parts!!! That is 100% false!!! The car was returned as I received it. I don't know what is the problem with enterprise!!

Enterprise came to my rescue this past week . I was heading out of town and I was in need of a…read morerental . Now just for some background information I had a reservation but at a different location, however they messed up my reservation and they couldn't help me . After, driving around too about 5 different rental places I found this enterprise. I explained to them my situation and they were able to help me . While I was there Indy was amazing and very understanding. She took down all my information and was able to get a me a vehicle last minute. It was exactly what i needed and I was on my way within the hour. The service was fast , efficient and professional. Thank you Enterprise so much for all your help . Next time I need to rent a car I will be choosing Enterprise.

I rented a car from this piece of crap rental company in April 2025…read moreThey try to scam me with Sunpass in Florida . I had prepaid for my car with Booking. Com On their website, they have a way to validate your car at the airport for pick up. Nowhere on their website is there a way to refuse a Sunpass when you accept this courtesy for $25 and the parking lot fee. When I refuse to pay for a Sunpass they told me to return their car three days later . Now they and Booking. Com refused to refund me the rest of my money . You are not required to have a sunpass to Rent in Florida. I have traveled to Florida every spring for the last 20 years and never bought a Sunpass. . Booking. Com is not a United States company therefore I suggest you don't use them because they are no help .. they are based in Europe somewhere and you know the settlements towards the US these days .

Don't rent cars with them! Not professional! I don't…read morerecommend and they will charge you extra fees!

So this was the worst experience of a rental car I've had. I am currently typing this while the…read morerepresentative is on the phone with either his boss or some sort of IT. He doesn't understand the system. And has taken currently 10 minutes since I have been waiting. When I rented the car he kept saying he's new and doesn't know what he's doing. I was given a car covered in dead bugs, smelled of cigarettes, and at half a tank. He didn't right any of the gas or mileage on the contract slip. Currently he is still talking to whoever is on the other line trying to solve his computer issue. Do better in hiring and training. Cause you are chasing away customers with this kind of work ethic.

This was the worst car rental experience EVER and it wasn't the fault of the SINGLE employee…read moreworking. I made a reservation for a 12 noon pick up of 2 SUVs. The 800 reservation team made it simple and were helpful The disconnect came at the POINT OF SERVICE. Only one lone employee handling both reservation and returns. What complicated is that is was a kiosk In middle of the hall in a very busy Miami International mall. At one point there were 8 customers demanding her attention. Added bonus was She also handled both budget and Avis reservations No privacy, very poor workflow. When asked she stated the other employee went home sick. Thus customers were interrupting each other. When we finally were helped they had one SUV ready and a dirty trashed,dented minivan. She did not have the staff to turn over the vehicles. They couldn't deliver on what was promised. We wasted 1 hour and $25 uber ride. My friend and and I have 13 very disappointed people between us who were u able to site see in beautiful Miami. Again , I don't blame the employee what so ever. Thanks for trying Ms. Avis is at fault Revamp the POS. Never again for Avis or Budget JtR. San Francisco, California

The best rental car package! They picked me up at the airport, not wait lines, even wifi included…read more :D

From the owner: Por muchos años las compañías de rent a car en Miami han sido dominado por 3 gigantes que mantenían…read moreun gran monopolio, la llegada de compañías como Uber nos han permitido poder ofrecer de nuevo el verdadero servicio al cliente sin tener que romper el bolsillo. Olvídese de traslados ni largas filas que nosotros lo buscamos ya en su auto al aeropuerto internacional de Miami / Fort Lauderdale o Lugar de hospedaje. Con una flota de casi 60 vehículos Nuevos cumplimos con tu presupuesto. Sin depósito, ofrecemos opciones de pago muy flexibles incluyendo efectivo. todos nuestros precios ya incluyen : Seguro Básico - SunPass - Millas Ilimitadas - Conductor adicional - Impuestos para que no te lleves "sorpresas" en tu tarjeta de crédito al regresar del viaje. NO EXTRAS !

I have attached the photos from Diana, which show very clearly the extent of the damage. The reader…read morecan look at the photos and then the list of damages that were itemized and tell me if they think it warrants changing the tire, car door, etc. up to more than $5200!!! How can anyone think this is reasonable and defend themselves with a straight face? I also showed these pictures to two separate body shops which told me it would cost tops $500. It's nice of them to claim that they did nothing wrong while trying to make me sound like I am being unreasonable. Out of their own negligence they have caused this situation -- the sheer defensiveness of this response is astounding. To make it clear, there is nothing wrong with paying for damages, in fact that is what I have been trying to do and make easy for them but it is simply fraud and blackmail to do this to your customers. You can't be charging everything else to me so that you can make your car like new and sell it at auction. To be fair to them, they are only writing this to save their image to the public but the following has been communicated in private: "As per our conversation, i already communicated Alternative Claims that it will be a revised estimate. I also spoke with the manager from the body shop and He will be working on it today or early tomorrow. I will let you know once he concludes with the revision. Have a great day!" If you make a mistake, you have to admit it not just in private but to everyone else. Lastly, here is the last message from Diana in private 8 days ago. I only wish that they can continue the process in good faith as I do not find the message that was written here in good faith. "the estimate was revised, corrected, and sent to Alternative Claims to continue with the process. Please contact them directly to get all the information you need for your insurance. If you received an email from them, please use that contact information because it should have the name of the person who is handling this claim. Have a great day!" The claims company have not contacted me regarding any updated list of damages. I am turning over all this to my insurance and let God deal with them. I do not wish to get into a protracted legal dispute and hope the matter will be resolved fairly and with justice. ORIGINAL REVIEW: Please see attached photos for itemized bill. These people are Frauds. They need to go to jail. Tried to bill me $5,293.75 for a small dent on the back of the car. I kid you not. For a small dent around the side of a human palm at the right back bumper of the car. Talked to an auto shop guy and he told me this job would have been $300 at most. I made a dent when I reversed (very slowly I need to add) into a barricade I couldn't see from the side mirror and rear camera at a gas station. The bill includes changing the tire, door repair, and so on, I kid you not. See the pics. Because Hector was so nice when I rented the car and I was in a rush to catch my flight I trusted these guys and didn't take a photo. I even chased after them via multiple emails and calls across the country to try to help them resolve this issue quickly. To my shock, I landed a bill for $5000?! It's a total joke and travesty. All communication is now being made public and submitted to the relevant parties. The manager Diana does not pick up the phone, does not return calls. Luis (not Jose) the other staff member is similarly irresponsible and does not call customers when he promises to. These people do not reply emails, do not read their emails. They want your money, that's it. Hector is nice but when I told him about this, told me "Insurance is paying" FRAUDS! then stopped responding to my messages and said "Diana is the manager". Keeps asking for nice reviews on Yelp.... All the good reviews come from this sleazy asking for reviews without actually being good at what they do. See attached pics for evidence on the fraudulent bill and other relevant docs. These people need to go to jail. I should have stuck with a large and reputable company. Fortunately I have all the receipts so your bad deeds and schemes to cheat honest people and insurance companies are coming to light. TO the manager and owners: you will get what you deserve. In Jesus name.

Car was great. Still pending deposit back. Car wasn't super clean. Plus there was a roach…read more Staff was friendly at time of pick up. Pending resolution.