Throwing up the first review for IdentoGO, which might not be the sexiest review of all time. However, for government issued documents and special services, this place is crucial to meet those needs. My advice? Do not come here without making an appointment in advance. You are welcome to show up without notice, but you will wait a long time, especially if there's a line. Since I made an appointment online a few days prior, the process was relatively painless. TSA Pre Check is a huge lifesaver, and fortunately it's one of the perks of my credit card (holla to the Chase Sapphire Reserve!). The secretary/attendant took me into a cubicle, scanned my fingerprints, asked me to confirm a few questions, and that was it. Ultimately, I was out of there in 20 minutes. But, keep in mind that there are only two employees working at a time. I recommend them keeping a few more people on staff, because people were extremely confused upon entering, trying to cut lines, etc. read more

IdentoGO - TSA Pre - Travel Services Near Me - Jacksonville, Florida

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I had never heard of IdentoGo until I completed my TSA PreCheck form online this week. This was the closest location to me to complete the process so I scheduled the appointment. When I arrived there was one couple ahead of me, but I was on time for my appointment and they were early for theirs, so I was up next. I was asked to follow the employee into a cubicle. She asked for my passport, then I confirmed data I submitted online a few days prior, was finger printed, and that was all there was to it. I was in and out in less than 10 minutes. I was told TSA would mail me a letter within 30 days, but I could also check the status online at the TSA website. Can't wait to use this awesome perk once I'm approved! read more

IdentoGO - Travel Services Near Me - Jacksonville, Florida

I went here today to get fingerprinted. My last experience wasn't the greatest when my hubby went so I was a little nervous. But I was pleasantly surprised today. I was greeted by a nice lady at the front. She told me that her name is Ms Angela. She was very very nice. She got me in and out very fast. I had an appointment. Right before I left, the lady let me know that she was the person from my previous review. She apologized for the incident with my hubby and told me that she would never intentionally treat someone bad. I cannot express how happy I was with this visit. And I truly appreciate Ms Angela letting me know that she was in fact the person and that she saw the yelp review. Everyone has bad days. I'm happy that I met her today and I'd definitely return read more

Hello I really had a bad experience with a Helper at IndentoGo today I went to apply for a TWIC Card and the lady (Ms.Angela) was very disrespectful,please if you guys decide to go to this location make sure you do not go her way. read more

Customer service is horrible. Their phone number is not available. I can't drive 70 miles to ask them a question.

I went to this Identogo yesterday to sign up for TSA PRE. I showed up 30 minutes early for my appointment, but was greeted by Angela and helped immediately. She was very helpful, quick, and friendly. I was done and out the door in under 10 minutes. This is my first Yelp review ever. I wanted to post this because of the outstanding service I received here. Keep up the good work. read more