My first visit went well, however my second visit was the exact opposite experience. The head nurse…read moregreeted me with a fowl sneer and can we help you. I explained I had been there before and wanted to see the same doctor to get prescription refilled or perhaps changed. She asked me what condition he saw me for. And was rudely informed the doctor does NOT refill prescriptions, I honestly felt like they were treating me like some drug addict. When all I needed was to talk to him about my ED and if their was a stronger or different alternative to Viagra. Extremely unprofessional, cruel and goes against ethical medical practices in my opinion.

Very Professional. The staff - especially Kelly - was very courteous and polite.read more

Went in for a strep test on a Saturday at the newer IHA Urgent Care-Brighon since my PCP was closed…read moreover the weekend. I wasn't swabbed correctly resulting in negative test. I was prescribed a steroid for the inflammation which didn't even help. A few days later my son tested positive for strep. I called IHA back around 11am asking for a call from the doctor hoping they would prescribe me antibiotics since I was still feeling terrible. I had to call multiple times and still didn't get a call back from anyone. I was told I just need to wait until they have time to call me back. At this point, I'm very upset this misdiagnosis caused me to spread it to my son and now trying to avoid spreading to everyone else in our household. I NEVER got a call back, only an email the next day after 2pm (over 24 hours from my initial call) that I didn't even see until after 4pm saying that I would need to come back in to be re-evaluated. At this point I had already spoke to my primary doctor and was prescribed the antibiotics that I should have been given at IHA in the first place. Very unprofessional and felt my care didn't matter at all! Will not be back and will not recommend to anyone.

I have taken my son here a few times. Always in and out. Doctors and staff are wonderful and…read morethorough. Recommend getting there right before 5pm since it is first come first serve. Sign in online if able to get in line before you even arrive there.

My husband brought our daughter to this Urgent Care for an ear infection. He informed Dr. Ali that…read moreshe has an allergy to amoxicillin/clav. Dr. Ali prescribed azithromycin and a steroid instead of the medication I am used to seeing previously for ear infections. As a parent, I simply wanted to better understand the reasoning behind the treatment choice and why a different approach was taken. The following morning, I politely called the office and spoke with the front desk to ask if I could speak with Dr. Ali regarding the prescriptions. I was told they would leave him a message since he was busy. Instead of calling me back, Dr. Ali called my husband in a fit of anger, questioning why I would question his decision and if I had questions, why I didn't take her in instead. To my husband's surprise, he then informed him that he was placing a note in the system to refuse future care to my five-year-old daughter and abruptly hung up. I went back a few days later for treatment for myself, as well as referred a friend, thinking the earlier incident was just a misunderstanding. After I checked in and paid my copay, his staff told me I was being refused care. It turns out Dr. Ali didn't just ban my 5 year old, he blacklisted my entire family because I asked a simple question. He wouldn't even come out to explain. It's incredibly frustrating that a doctor would retaliate against a whole family just because a parent asked about a prescription. As a parent, it is my responsibility to advocate for my child and understand what medications are being prescribed and why. Asking a question is not being complicated, it's called being an involved parent. In my opinion, what made this experience especially disturbing was not the medications themselves, but the level of unprofessionalism shown by a doctor afterward. No patient or parent should be made to feel intimidated, dismissed, or punished simply for asking a reasonable question about medical treatment

Great Drs great care. Very caring and I have been going for last 4 years.. good hours and many…read morelocations close c to home in Brighton.

Went here twice for a personal issue. (On the weekend so I had nowhere else to go) Ended up having…read moreto go to my DR. Anyway! this urgent care did not listen to my problems. I said to her on the last visit "I'm still having pain am I ok?" And she said yes. I should be fine. I went home, had some pain still two days later and saw my doctor. Had a physical exam and there was an issue that could've ended up with me in the hospital. Go to the Springfield urgent care if you can help it. could have gotten very ill if I had not checked up with my personal doctor.

An absolute waste of time. I have never seen medical professionals care less about patients. I was…read moreshown to my room by a grouchy nurse with an attitude problem. After I listed my symptoms ( which she never looked at me or asked any questions about) First words out of her mouth, condescendingly retorts "well what do you want me to do about that". Then sighs and goes " well I guess I can take your vitals". Does so without talking, and then just walks out. When a nurse practitioner came back next she also says "well what do you want us to do. Unless you have Covid or the flu there isn't anything we can do here." Also with an attitude of like I'm wasting her time. After leaving I went to ER because they refused to do anything but take my temp and blood pressure, and swab for Covid. Once in ER they found I had an ear infection, and was starting to have Bell's palsy. Urgent care never looked in my ears, mouth, eyes, ran any physical test like at least squeeze my fingers test. Nothing just attitude of I was annoying them for being there and they had to actually care for a patient. This place should not be called urgent care. Nothing is urgent to them, they don't care, and unless you have the Flu or Covid they won't even look for anything or try. Should be called Flu Covid and don't do $hit else building instead. Never go there they are just an insurance money grabber and will just send you somewhere else while doing nothing but bill you. I wish everyone that works there a terrible life.

Very easy to get to. Parking lot is large, the facility is clean and well lit. There is a bathroom…read moreavailable while you wait. Check in process went quick. Made an online appointment through their portal and found it to be very helpful moving everything along. The care was top notch. Professional all around with good bed side manners. I was in for antibiotics. They helped me get what I needed an on my way promptly.

Charged $250 for a 3 minute virtual appointment. I wish I was exaggerating, but will not be using…read morethem again.

I had 0 issues with the assistants and the provider. All I see are 2 bad reviews that were 4 years…read moreago but I had no issue. January 2025, I had a pneumonia and the doctor that was there was super nice and actually got me better real quick.

If I could give a 0 stars I would I brought my daughter in for poison ivy by her eye. I walked…read morethru the door and the receptionist wouldnt even talk to me until we had a mask on!!. There were two other people ahead of us two others walked in about an hour after we have already been here. Everyone was seen before my daughter. We didnt even get into the exam room until 9 pm after waiting in the waiting room since 7!!!! When the nurse practitioner came in to take my daughters vitals she told me the dr had 2 other people in front of us. We are being told its not poison ivy. Just a allergic reaction. Omg sat here for 2hrs 15 min to be told that. I gave my daughter 2 Benedryl of course it looks better.

Addendum: Provider describes in previous post was Dr. Rachel Walk. Her demeanor was the most…read moreunprofessional I've ever encountered.

Our family has experienced several fantastic healthcare workers at Caretel of Brighton…read more We have also experienced a large portion of the staff with Major Issues, lacking basic social skills. These issues make the daily care of your loved one stressful for all involved. The food at times is so bad it is beyond belief, at times uncooked and still frozen in the middle or overcooked and served cold. Complaints to management can happen on a daily basis and are met with a smile, but it comes down to the supervision and staff that is hired that will change the daily experience. For all the good that has happed during our time at Caretel at Brighton , Thank you

It appears that there are no emergence medical staff on duty or on call on the weekends, according…read moreto the nurses station. The only nursing care available, is to drug the patient so they are not able to bother the staff. Avoid this place at all cost.

We (my wife and I) have had a very good experience at The Core Institute. She severely injured her…read moreknee while we were skiing, first run of the season! She had to be taken to the ER, which was a horrible experience. They basically told her to splint her leg and ice it. Couldn't say anything else. So we made an appointment here soon afterwards. Within the first few minutes of having her in one of the rooms, Jessica figured out that she has an MCL tear, and possibly a meniscus tear or ACL tear (pending MRI confirmation). We got an MRI at another facility that they made an appointment for, and now we are just waiting to hear the results of that. Update: We got the MRI results and her ACL is torn! So she needs surgery. The Core Institute is also helping us out with this, as well as helping fit my wife for a better brace to be used post-surgery.

RESTORATIVE PHYSICAL MEDICINE--Brighton is on the second floor of The Core Institute building in…read moreBrighton on Grand River just North of I-96. That is a "satellite office" of the main office of Restorative Physical Medicine (RPM) on Grand River in Novi. I was a Patient there beginning in November 2023. At that time I needed 2 knee replacements. Because of the treatment at RPM I was able to be released on March 22, 2024. I did NOT NEED KNEE REPLACEMENTS ON EITHER KNEE! The Doctors and Physical Therapists are knowledgeable, respectful and competent. I highly recommend RPM. CONTACT INFORMATION: Restorative Physical Medicine 8273 Grand River, Suite 220 Brighton MI 48114 Telephone 248-697-2942 Fax 248-436-6628 Follow the instructions for the phone prompts to MAKE A NEW PATIENT APPOINTMENT. You will receive a call from them in a day or two. Karen Nizol