Giving a 1 star review because zero stars wasn't an option. This place gave a very convincing tour…read moreof a well ran facility full of light, love & activities to create a home like environment. None of which was true. Ice cream parlor, hair salon, movie theater.... In 2 months those doors were NEVER open until the day we were removing our loved one. Convenient right? The amount of neglect, mental/physical abuse & disregard for the well being of the elderly they are employed to protect is despicable. The nursing staff was unorganized & unprofessional. The administration & leadership staff was unhelpful & dishonest. And genuinely behaved bothered & irritated when asked for assistance. Our family member went in for small fixable issues & came out no longer able to walk, only using diapers, dehydrated, bed sores & a full body rash.... All of which were NEVER an issue before. Left to sit in their own waste for an obscene amount of hours to the point of straining a large area of the skin, cold showers (rare if at all) & sanitation of the room was very poor. IF the necessary medicine/treatment was being given is unsure, but doubtful given the declined condition of health upon leaving this facility. Director & social workers close their office doors on you once they realize you are not going to tolerate their BS. A member of the admissions staff even said.. and I quote "I wouldn't even put my own mother here & I only work here cuz they offered me more money." THAT right there should of been enough of a red flag. Day of departure... Staff members stood nearby gawking as we struggled to help our family member into the car. We asked for help & got told they were "on break"... But they kept watching. If you love your family members, do not place them here. They may not be so lucky.

"Not good" is giving Dyer Nursing and Rehabilitation Center too much credit. In my very own…read moreopinion from my experience this past month, this facility should definitely be evaluated/inspected by state agencies. The care and services I witnessed were horrendous. I am an out of town grandson of a recent resident of this facility. My family member suffers from Alzheimer's and Dementia. She has also had mobility issues and was sent here, recommended by insurance company for REHABILITATION. Rehab DID NOT happen. In fact, my family member worsened while in the care of Dyer Nursing and Rehab. Here is what I witnessed in just a few days: - Poor security. While they did have someone at the front concerned about checking temperatures, this person did not guide guests to the residents room, just pointed in the direction. I wandered the facility looking for my family member's room. Each area had it's own nurses station with plenty of staff around. Not one of them greeted me or even asked what I was doing or who I was there to see. I could have easily wandered into any residents room. Eventually I found my family member. - Horrendous behavior from staff. While I was in the room with my family member I could hear an employee (who was was in scrubs, in the hallway) cursing left and right. "Mother F*** this and that, F*** so and so etc." This was not just one sentence. This was on and on and very loud. I walked to the hallway to see who she was speaking to like that, and it appeared she had an ear piece in and was talking to someone on the phone. Meanwhile, my family member as well as other residents and guest could hear this nasty language clear and loudly from their rooms. This made my family member very anxious. - EVERY time I visited my family member, she was soiled. This told me they were not routinely checking/changing her. - At one point a nurse came in the room and handed my family member a cup of pills and said, "time to take your medicine." Didn't greet me or my family member. I asked a question about my family member's mobility and capabilities as I was visiting and I wanted to know her progress. The nurse responded in an extremely rude manner saying, "Don't you know who she is?" "Don't you know her capablities?!" I replied, "Yes, she is my grandmother, but I am visiting from out of state and want to know her restrictions with mobility." The nurse didn't say a word. Walked to her chart, turned around and said, "SHE'S A ONE ASSIST." I reply, "I'm sorry ma'am, what does that mean?" This aggrevated her and she replied, "IT MEANS SHE NEEDS ONE PERSON TO ASSIST HER." That was the end of that conversation. - While visiting, I heard a resident across the hall yelling, "NURSE... NURSE... I need a bed pan." She yelled this for 20 minutes. Bottom line is the staff does not show their residents basic dignity, care, or respect. - My family member was only here for a few weeks and left in worse shape than she arrived. Bruises all over her body. - I witnessed lunch/dinner being dropped off. It was delivered COLD. Cold meat, cold vegetable and cold coffee. - My family member would be in the same attire for days in a row. She was only changed and cleaned up because I did so. If you have a loved one, please look for other facilities to put them in. From my first hand experience, this place is a MESS! The lack of BASIC care and respect for the patients/residents is mind blowing. Extremely unprofessional. I'm grateful my family member was moved to another facility in hopes for better care. I DO NOT RECOMMEND! I highly encourage county and state agencies to investigate the ongoings of this nursing/rehab operation. - A concerned family member.

My grandma recently passed away. She lived here for the last 3 years - and while the facility isn't…read moreanything glamorous, the staff were all very kind and treated my grandma extremely well. She would always tell me how happy she was at this facility and how well she fit in and how it became her new home. I'd highly recommend this facility to anyone who is looking for one of their loved ones.

This is an older facility and definitively shows some wear and tear. this is my first experience…read morewith any facility like this and I am not sure if the care was standard or not. I found there was a general lack of communication between me and the team that is in place. If my loved one says they're not getting PT then the nurse should be able to look on the system and tell me when they're scheduled for PT. I should not have to call the PT area and bother them. there were many more instances of lack of communication, lack of information in their charts, etc. I can't address the assisted living care because it doesn't seem they have any special area they live in. they are in the middle of all the rehab patients. Only the memory care area was separated. Parking is an issue as there is not a lot of it and the walk up to the entrance is rather long. Staffing seems to be adequate during the day. Food is OK - just hospital type food. there are activities for residents to go to which is always nice.

my mother was well taken care of at Harstfield The place was nice and clean. The staff members…read morewere knowledgeable and caring towards my mother.

The nursing care, including the NP care was less than optimal. Very poor assessment skills. If we…read morewere not able to access external assessments, our loved one would no longer be with us.

My Dad was a short-term stay resident in the rehab facility after a hospital stay. As soon as he…read morearrived there, I was received an email and a phone call to discuss his needs. The email had phone numbers for the front desk, the nurses station, and his social worker. The nurse gave me her cell phone number right away and was texting with me through the first day and evening to be sure everything was set up and to reassure a worried daughter. Everyone I came into contact with at Park Place was kind, helpful and caring. The daily COVID email updates as well as follow up phone calls regarding any cases were very appreciated. All safety protocols were followed and I felt confident that Park Place was doing their best to keep all of the residents safe and healthy. Dad was well taken care of and he was always very happy on the phone and during an outside visit. His therapy went very well and I was informed about his progress weekly. Everyone, including the director, nurse and social worker were very prompt to reply to any email as well as any voicemail. Upon his discharge, I was given detailed discharge information as well as all necessary medications and prescriptions. Park Place also calls the caregiver for a few days after discharge to check on his progress at his new living arrangement. I highly recommend Park Place.

From the owner: The future of healthcare is at Park Place Health & Wellness Center. Our Small House-style of care…read moreis designed to create a personal, effective experience that offers Comprehensive Long Term Care and Assited Living all in a residential setting. We don't look like an average nursing home. Our unique "Small House" was thoughtfully designed like a home, not an institution, to promote greater independence and improved quality of life. This means our residents and patients receive the personalized care and attention they deserve. Our facility consistently ranks among the best in the nation for the care we provide.

My mom had great care at Park Place rehab and now stays at the independent living. It is very…read moreclean and they have a lot of activities. The staff is very welcoming and the food is good. There is a nice variety of options for dinner.

My father is currently a patient in the skilled nursing rehabilitation facility which is amazing…read more He needed further rehab after a stroke; he spent 2 weeks in Acute Rehab but needed more time and care prior to returning home. The small 2 story rehabilitation center is truly wonderful. Erin Kelley the Admission Director is extremely helpful and sent me a detailed email prior to my father being transferred with all the names and phone numbers of essential personnel that i needed. She included his room number along with his new phone number. Also, all the therapist are great. Overall, an amazing place and experience.

Duane is the best!! He will help you out with any drivers license issues you have. Please give him…read morea call.

The staff are very knowledgeable about the DUI process and are very nice. I was treated with…read moredignity and respect. It was a Joy going to the classes, after the humiliation of the DUI. The guy that does the classes was very nice and I learned much with him, he was awesome! I'm not saying that I will get another DUI, but if I do, I am definitely going to MTC for all my DUI needs! Thank you Duane for a wonderful experience!

This is not a family-friendly facility. My 14 year old tried to come with me as a guest to try it…read moreout (my 16 year old had come once). They said the 14 year old had to buy a package for kids which was $30 for 10 visits (no smaller packages just to try it out). When deciding on it when she was already with me in her workout clothes, we told the worker that she was going to sometimes come with her friend's family, so we would get it. Nothing was said about any rules against this. A month after that, I decided to cancel my membership because of several reasons (class times not convenient for a teacher. Rigid rules about teen memberships, etc). When I canceled, they called to tell me Tessa's membership would also be canceled since she has to come with me. I told them my understanding was that she just had to be with an adult. They would not budge and told me absolutely no refunds for any reason. This is very poor business. Also, their policies are so rigid...a 14-15 year old must work out with a parent. I don't know many teens that want to be glued to their parent's side when working out. Other gyms have much more flexibility. Other businesses would be more flexible with miscommunications. I'm glad we are ending our membership there.

My how Fitness Pointe has fallen in a few short years is a tragedy. The staff that once went out…read moreof their way to smile and welcome you by eagerly offering assistance are today far too busy sitting on their asses texting on their cell phones. They used to take your blood pressure by just noticing you sitting in a chair. Today, they're too lazy to get up off their asses! Don't blame Covid, that's any easy excuse and a cop out. No mouthwash in the locker room any longer! We didn't forget! Fitness Pointe did! Poor leadership that would rather blame someone for complaining about a problem person, in hopes one of them would cancel their membership so Mr Coward manager didn't have to take a stand. Missing leadership! Arrogant! Excellent at being pompous and arrogant! Then there's the therapy pool piranha and the school of disgruntled, mean followers that believe this is their own personal warm water swamp. The pool piranha feverishly splashes about from side to side hogging up three lanes is a message to everyone...I OWN THIS POOL! I COME FIRST! You must kiss the ass of the selfish pool piranha and follow it around, back and forth like a good little obedient fan. No respect for others! You can't enjoy the therapy pool alone because the pool piranha lacks attention and needs your constant validation. Then there's the employee with the strawberry blonde brush haircut that hates everyone including itself. Mean, belligerent and can easily grimace, flip you the finger or tell you to SHUT UP! Excuse me....Is one of it's tired, dated lines. When management lacks the balls to use their authority properly, you end up with sacred cow staff members, laziness and a few angered members calling the shots over the majority. Fitness Pointe isn't the best place to work out or enjoy your leisure. DON'T WASTE YOUR TIME HERE! Not worth the aggravation!

I'd like to give a shout out to Shanee Tolbert, Memory Care Director at Munster Med Inn. She is…read morealways welcoming and respectful in person and on the telephone, when discussing my family member. I've also witnessed her talking to residents and uplifting them by acknowledging them. These human connections make the residents feel special. 5 stars for Shanee!

I am thankful for the help and communication of the nursing and activity staff on the 5th floor,…read more when I am there in person or calling on the phone.   They have shown patience and loving care to my love one so far. Ms. Tolbert has kept me up to date and is very supportive. Front desk is always warm and pleasant. Thank you all.

Brightstar has been a lifesaver for us. Our mom was in need of a personal companion so that my…read moresister (main caregiver) and I could work and attend to our home lives. The stress of caring for Mom and working full time was overwhelming my sister (I live further away making it difficult for me to help as much). We interviewed three agencies and were instantly impressed with Brightstar. Jean, the owner was professional, open, and made us feel she was truly listening and understood our issues. One of the other agencies was over 30 minutes late for the initial interview (with no phone call). We were assigned Gwen. She is amazing! She is extraordinarily kind, patient, and reliable. I wish we could have her 7 days a week-she only works 3 of our days (11am-7pm). She has become mom's friend as well as caregiver. She ensures mom is stimulated mentally, physically active, fed, cared for, showered, etc. She brushes and curls her hair. She takes her for walks, rides in the car, reads with her, plays word games, and talks to her. The caregiver we have the other days of the week is also very kind, reliable and caring. She is a little less assertive than Gwen and lets Mom manipulate her into letteing her be lazy, but she also provides excellent care. We are now going to move to 7 day/week care and I hope that our secondary caregivers will be just like Gwen. They aren't the least expensive, but they are the best! Highly recommend.

We hired Bright Star to assist with caring for our mother. With very short notice they sent…read moreprofessional caregivers to help. Every assistant they sent was wonderful. They had true compassion and cared about helping. They bonded with mom who needs a lot of assistance and understood all her medical and physical requirements. We are very comfortable having them care for her. This is a very professional and caring company!