My grandma recently passed away. She lived here for the last 3 years - and while the facility isn't…read moreanything glamorous, the staff were all very kind and treated my grandma extremely well. She would always tell me how happy she was at this facility and how well she fit in and how it became her new home. I'd highly recommend this facility to anyone who is looking for one of their loved ones.

This is an older facility and definitively shows some wear and tear. this is my first experience…read morewith any facility like this and I am not sure if the care was standard or not. I found there was a general lack of communication between me and the team that is in place. If my loved one says they're not getting PT then the nurse should be able to look on the system and tell me when they're scheduled for PT. I should not have to call the PT area and bother them. there were many more instances of lack of communication, lack of information in their charts, etc. I can't address the assisted living care because it doesn't seem they have any special area they live in. they are in the middle of all the rehab patients. Only the memory care area was separated. Parking is an issue as there is not a lot of it and the walk up to the entrance is rather long. Staffing seems to be adequate during the day. Food is OK - just hospital type food. there are activities for residents to go to which is always nice.

My Dad was a short-term stay resident in the rehab facility after a hospital stay. As soon as he…read morearrived there, I was received an email and a phone call to discuss his needs. The email had phone numbers for the front desk, the nurses station, and his social worker. The nurse gave me her cell phone number right away and was texting with me through the first day and evening to be sure everything was set up and to reassure a worried daughter. Everyone I came into contact with at Park Place was kind, helpful and caring. The daily COVID email updates as well as follow up phone calls regarding any cases were very appreciated. All safety protocols were followed and I felt confident that Park Place was doing their best to keep all of the residents safe and healthy. Dad was well taken care of and he was always very happy on the phone and during an outside visit. His therapy went very well and I was informed about his progress weekly. Everyone, including the director, nurse and social worker were very prompt to reply to any email as well as any voicemail. Upon his discharge, I was given detailed discharge information as well as all necessary medications and prescriptions. Park Place also calls the caregiver for a few days after discharge to check on his progress at his new living arrangement. I highly recommend Park Place.

From the owner: The future of healthcare is at Park Place Health & Wellness Center. Our Small House-style of care…read moreis designed to create a personal, effective experience that offers Comprehensive Long Term Care and Assited Living all in a residential setting. We don't look like an average nursing home. Our unique "Small House" was thoughtfully designed like a home, not an institution, to promote greater independence and improved quality of life. This means our residents and patients receive the personalized care and attention they deserve. Our facility consistently ranks among the best in the nation for the care we provide.

Giving a 1 star review because zero stars wasn't an option. This place gave a very convincing tour…read moreof a well ran facility full of light, love & activities to create a home like environment. None of which was true. Ice cream parlor, hair salon, movie theater.... In 2 months those doors were NEVER open until the day we were removing our loved one. Convenient right? The amount of neglect, mental/physical abuse & disregard for the well being of the elderly they are employed to protect is despicable. The nursing staff was unorganized & unprofessional. The administration & leadership staff was unhelpful & dishonest. And genuinely behaved bothered & irritated when asked for assistance. Our family member went in for small fixable issues & came out no longer able to walk, only using diapers, dehydrated, bed sores & a full body rash.... All of which were NEVER an issue before. Left to sit in their own waste for an obscene amount of hours to the point of straining a large area of the skin, cold showers (rare if at all) & sanitation of the room was very poor. IF the necessary medicine/treatment was being given is unsure, but doubtful given the declined condition of health upon leaving this facility. Director & social workers close their office doors on you once they realize you are not going to tolerate their BS. A member of the admissions staff even said.. and I quote "I wouldn't even put my own mother here & I only work here cuz they offered me more money." THAT right there should of been enough of a red flag. Day of departure... Staff members stood nearby gawking as we struggled to help our family member into the car. We asked for help & got told they were "on break"... But they kept watching. If you love your family members, do not place them here. They may not be so lucky.

"Not good" is giving Dyer Nursing and Rehabilitation Center too much credit. In my very own…read moreopinion from my experience this past month, this facility should definitely be evaluated/inspected by state agencies. The care and services I witnessed were horrendous. I am an out of town grandson of a recent resident of this facility. My family member suffers from Alzheimer's and Dementia. She has also had mobility issues and was sent here, recommended by insurance company for REHABILITATION. Rehab DID NOT happen. In fact, my family member worsened while in the care of Dyer Nursing and Rehab. Here is what I witnessed in just a few days: - Poor security. While they did have someone at the front concerned about checking temperatures, this person did not guide guests to the residents room, just pointed in the direction. I wandered the facility looking for my family member's room. Each area had it's own nurses station with plenty of staff around. Not one of them greeted me or even asked what I was doing or who I was there to see. I could have easily wandered into any residents room. Eventually I found my family member. - Horrendous behavior from staff. While I was in the room with my family member I could hear an employee (who was was in scrubs, in the hallway) cursing left and right. "Mother F*** this and that, F*** so and so etc." This was not just one sentence. This was on and on and very loud. I walked to the hallway to see who she was speaking to like that, and it appeared she had an ear piece in and was talking to someone on the phone. Meanwhile, my family member as well as other residents and guest could hear this nasty language clear and loudly from their rooms. This made my family member very anxious. - EVERY time I visited my family member, she was soiled. This told me they were not routinely checking/changing her. - At one point a nurse came in the room and handed my family member a cup of pills and said, "time to take your medicine." Didn't greet me or my family member. I asked a question about my family member's mobility and capabilities as I was visiting and I wanted to know her progress. The nurse responded in an extremely rude manner saying, "Don't you know who she is?" "Don't you know her capablities?!" I replied, "Yes, she is my grandmother, but I am visiting from out of state and want to know her restrictions with mobility." The nurse didn't say a word. Walked to her chart, turned around and said, "SHE'S A ONE ASSIST." I reply, "I'm sorry ma'am, what does that mean?" This aggrevated her and she replied, "IT MEANS SHE NEEDS ONE PERSON TO ASSIST HER." That was the end of that conversation. - While visiting, I heard a resident across the hall yelling, "NURSE... NURSE... I need a bed pan." She yelled this for 20 minutes. Bottom line is the staff does not show their residents basic dignity, care, or respect. - My family member was only here for a few weeks and left in worse shape than she arrived. Bruises all over her body. - I witnessed lunch/dinner being dropped off. It was delivered COLD. Cold meat, cold vegetable and cold coffee. - My family member would be in the same attire for days in a row. She was only changed and cleaned up because I did so. If you have a loved one, please look for other facilities to put them in. From my first hand experience, this place is a MESS! The lack of BASIC care and respect for the patients/residents is mind blowing. Extremely unprofessional. I'm grateful my family member was moved to another facility in hopes for better care. I DO NOT RECOMMEND! I highly encourage county and state agencies to investigate the ongoings of this nursing/rehab operation. - A concerned family member.

Best home health care agency in Lake County IN! This is THE one you want taking care of your loved…read moreone! We've had several agencies prior to Brightstar, and nobody compares to them! The office staff, especially Adrienne and Tory, genuinely care about meeting your needs, and do what it takes to get it done. Our first caregiver, Octavia was great, but had schedule conflicts, which resulted in them sending Destiny to us, who is absolutely phenomenal. She's excellent at her job, very caring and kind, does a great job and performs her duties to our requirements every time. Shes fast and thorough; as well as extremely honest, respectful, and trustworthy; and always on time or early! My wife was a CNA for many years, but now needs to be cared for herself, as she is bedridden. If Rita tells you Destiny is THE BEST, that's saying a lot! Thank you Destiny! She's the respite care giver that I need! And thank you, Brightstar management! The caliber of staff and caregivers says a lot about the owners. That's why they have so many 5 star reviews!

I have written a favorable review before....but had to add this. If you have any issues, call, and…read morethey will bend over backward to take care of you. I'm so thankful for them, with a special blessing to Torry.

Five years ago my husband was in "Assisted Living" at Hartsfield Village for 13 months…read more Additionally, we employed a person who was with him 24 hours/day and slept on a couch in his apartment there. I cannot say if I would have felt that he got all of the care he needed without her but the facility was clean and the food was good. The public spaces were modern and nicely furnished. The billing was accurate and everyone was pleasant. There were some programs that enriched life there and there was free access to the "Independent Living" part of Hartsfield Village .

My uncle is here being treated right now and they treat him bad. The staff is mean to him and…read moreargues with him all the time. Tried to give him the wrong medication several times. Had to wait to go to the bathroom. Do not send your family members here

My mom had great care at Park Place rehab and now stays at the independent living. It is very…read moreclean and they have a lot of activities. The staff is very welcoming and the food is good. There is a nice variety of options for dinner.

My father is currently a patient in the skilled nursing rehabilitation facility which is amazing…read more He needed further rehab after a stroke; he spent 2 weeks in Acute Rehab but needed more time and care prior to returning home. The small 2 story rehabilitation center is truly wonderful. Erin Kelley the Admission Director is extremely helpful and sent me a detailed email prior to my father being transferred with all the names and phone numbers of essential personnel that i needed. She included his room number along with his new phone number. Also, all the therapist are great. Overall, an amazing place and experience.

I love this agency! They took care of my mother for many years, helping her to place for as long as…read morepossible. Andrew is a caring professional and also registered nurse who truly understands the needs of the elderly both cognitively, physically and emotionally.

Assured Home Healthcare went above & beyond what I expected when taking care of my mom at home when…read moreshe returned from the hospital from knee replacement surgery. They did a great job of assessing her pain levels and worked within her abilities to get her back on her feet and up & around again. From the nurses, to the the physical therapy & rehab, I couldn't be happier! I highly recommend them for home health care in Northwest Indiana!

Hospice of the Calumet Area provides compassionate, in-home hospice care to patients and families…read morethroughout Northwest Indiana and the surrounding Illinois communities. Our expert team offers comfort-focused medical support, pain and symptom management, emotional and spiritual care, and caregiver guidance--all delivered with dignity, respect, and compassion. As a nonprofit organization, we are committed to Cherishing Life by helping individuals live each day with peace and purpose, wherever they call home.

Hospice of the Calumet Area is a high quality, care and support system for end of life patients and…read moretheir families. It is not an easy choice to make at such a difficult time but Hospice of the Calumet Area can certainly help comfort and help ease the pain and suffering by helping the patient and families cope and find empathetic help. It is comforting to know that hospice it there to help. It's not easy to write about but my beloved sister benefited from the care hospice services provided. They are a blessing to all in need.

I can't give enough thanks to companion care for taking care of my grandpa. They did an amazing…read morejob. The owner took the time to come out and meet my family and assess the situation. The caregivers were very friendly and worked well with my grandpa on a daily basis. This smaller family owned business is exceptional. Highly recommend to anyone looking for help for their loved ones!

When my father became ill so quickly I had to find help immediately. I called Companion Care and…read morethe owner Diana was out the same day to meet my father and review the home care needs. She was able to obtain staffing within a few days and created a 24 hour schedule for the month. The helpers were kind, attentive, and professional when dealing with my dad. They became like "one of the family" and all family and friends traveling from out of town were very impressed with the service they delivered. Diana also made it nice that the staff consisted of only 4 or 5 helpers so my dad was able to get familiar with them. This is a fantastic group of people and I could tell it was just not a job to them it was their passion.. Sherry-Highland

my mother was well taken care of at Harstfield The place was nice and clean. The staff members…read morewere knowledgeable and caring towards my mother.

The nursing care, including the NP care was less than optimal. Very poor assessment skills. If we…read morewere not able to access external assessments, our loved one would no longer be with us.