Update (19/8/2024): The history repeated itself. We (myself…read moreand my husband) decided to celebrate an occasion at the Pizza Express Crawley. We had ordered Dough balls and just 1 Romana base Pollo Ad Astra. We waited for almost an hour but the pizza never arrived. Annoyingly we had to request the waiter again and with quite reluctance we were told that it would be ready in another 5 minutes. Another 10 minutes had passed with no response. Finally when we started to leave, the waiter just signed from the far end of the kitchen that he will be bringing the pizza. Another couple who had arrived at least 15 minutes later and seated next to our table got their order of 2 pizzas quite fast. This was so annoying to watch this utter racist behaviour from the staff. We requested to talk to the manager and when she arrived, she quite reluctantly apologised with little care about how our day was completely ruined because of this experience. This is happening for the second time at this specific store. Not sure if Pizza Express is a racist chain across the whole of UK but we would never recommend it to anyone we know and I will specifically make it a priority to remove the option from my employer recommended choice for business parties. Hope this matter is taken seriously if the administration team really wants to succeed in this competitive market. Thank you (2022): Had to wait a long time (~30 minutes) to get our food while the place wasn't even fully crowded. At least the food wasn't too far off the standards compared to their other branches for which it gets the 1* We got soiled/used plates with pizza and even had to ask for the pizza cutter (I think it's common sense to provide one with a large pizza). It was a lot better a couple of years ago but maybe the pandemic and current economic conditions have really hit them hard. Sorry to say but I cannot recommend this specific store to anyone and will probably not be visiting here myself even though I live in the area.

Wow, watch out if you have any standards. We were here…read morevisiting from California for 2 weeks and saw these all over the place and decided to give it a shot. Bad idea. I paid an extra 1.5 to get the better pizza and it tasted like the cheap $3 microwaveable pizza from the grocery store. The funny thing is the standard pizza was a little better like little caesars in the us. The appetizers were bad but not terrible. And the topper was 2/4 employees in contact with us were sick and coughing all over the place. Save your money and go to pret a manger

In a very highly competitive area, i will favour this shop out of all the others. Been here plenty…read moreof times and the experience and the service has been great. The restaurant is well laid out, with great seats and enough space to enjoy your food. Although the offers have recently changed the food quality has been very consistant

Ordered in medium veggie supreme and a portion of garlic bread. Both dishes were unfortunately…read moreabsolutely bland, quite unpalatable, infact. Disappointed especially since we really were looking forward to having a Pizza Hut pizza which we hadn't had in a very long time.

I was pleasantly impressed by an airport restaurant. There, I said it. This was my first time…read moreflying out of Gatwick and I wasn't impressed by the food choices. Sonoma seemed to be the best option and it was far better than expected. To begin with, the staff was pleasant and attentive. The menu was diverse with options, so rather than just a long list of burgers, wraps, and pizzas, there were some creative choices. I went with the mushroom, kimchi ramen and was amazed that it was made with fresh herbs and ingredients. Delicious. I wish airport food was this good in the US.

Genuinely the best airport food I have ever had! There is a sign that updates with the food wait…read moretime. We got our food within 10 minutes of ordering. The food was fresh, flavorful and filling! The kimchi ramen was comforting. The tofu curry was also delicious!! I loved the fried cauliflower and tofu nuggets that came in the curry. The servers were attentive and efficient. The best airport meal ever!

Best pizza place in town!! 100% recommended!…read more Quite impressed by customer service and how quick the staff worked! Starters were impressive and big choice to choose from! Also a very clean place

The restaurant is apparently part of the chain, but I have never heard about it before. It is…read moresituated in a beautiful old building in the center of Crawley. They have a big card and many dishes to choose from, ranging from starters, pastas, raviolis, pizzas, etc. I had spaghetti with red sauce and some green salad on the side. The pasta was cooked properly, but sauce was pretty bland and didnt have much taste, except for strong garlic taste. The service was nice and friendly and the started and drinks were good. If you want a good Italian, then skip this one.

Good quality food, but still a chain restaurant. The decor is very nice, though.read more

Pizza is worse than a microwave pizza. By far the worst pizza ever. No char and had a soggy…read morebottom. The burger had no flavor and just tasted only like onion. Best thing i had was the fries and a beer. Go to the bar area and get something off their menu. It has to be better. Or if you can find a McDonalds somewhere its worth the travel to go there instead of here.

Food was good. Service was really slow. The place was about half full and it took the waiter about…read more15 minutes to take my order. Once I got my food, the waiter never came back to see how my food was or ask about drink refills. Only brought the bill about 40 minutes after my food was served.

Everything is so fresh and flavorful. Don't hesitate to try!! Excellent and very friendly.read more

On a recent trip to Gatwick airport i had an overnight stay in the lovely town of Horley, a stones…read morethrow away from the Airport. At check in i was recommended to Zeno by the manager at the hotel, i am usually dubious of recommendations from hotels, i always assume there's some collusion going on, but i checked the place out online and although there were very few reviews on Yelp they were positive so i took the plunge. The restaurant was literally 3 mins away from my hotel and walking in there's a small bar on your right and many tables both left and right. I was greeted by a very friendly host who seated my right away at a small table by the window on a relatively quiet Monday evening. The menu had a varied selection of Italian classics and some chef inspired creations utilizing fresh seafood and offerings from the land, all looked and sounded delicious. I went for the bruschetta app and i am so glad i did, delicious garlic toast rounds topped with super fresh tiny tomatoes with arugula, olive oil and balsamic drizzle, one of the best i've ever had. For mains i went for a very simple chicken with mushrooms and garlic in a cream sauce tossed with ziti, topped with fresh grated parmesan cheese, another outstanding choice! My only regret is that i was too full to try a dessert, based on the food i'd had i'm sure the desserts would have also been fantastic. The relaxing dining room is bright and cheerful but yet still retains a feeling of intimacy, a great place for families and couples alike.