Donovan Uselman did excellent electrical work explaining the wiring system for my new furnace and…read moreanswering many questions. He went into the attic crawl space to inspect & modify any wiring changes needed. Very professional. Thank you!

Terrible customer service, made even worse by recent use of chat bot. Impossible to get a hold of…read morea real person. Techs are generally good but if you have an issue, it is very difficult to resolve. Also, they are expensive.

Prompt service, friendly and knowledgeable service repair individuals. Would highly recommend.read more

Our old furnace died and Robin Aire sent two techs out to replace and upgrade it and our AC unit…read more Kyle and his partner were very professional and the finished product looks terrific and works perfectly. Kyle walked us through the new thermostat as well as the equipment and we couldn't be happier. Thank you.

This company was excellent to deal with. They were fast to respond and confirm my appointment…read morewhen my AC wasn't operating. They charged a comparably lower diagnostic rate than their competitors. They showed up on time and were professional and were able to find the issue (blown capacitor) quickly and get it repaired for a reasonable price. I've saved them in my phone for future reference and will highly recommend them to anyone who needs their HVAC serviced.

Requested for tune-up service on central a/c unit. Tech took panels off the central a/c unit and…read morespray 1 can of coil cleaner. I had already performed this service about 2 summers ago. I Googled what is generally performed for standard a/c tune up. Here is what I did not see the Tech doing. Did not check refrigerant level. Did not open up furnace to inspect or clean evaporator coils. Did not test refrigerant levels. Did not lubricate moving parts. Did not test capacitors or amp draws. Asked for hot water tank flush. Mine had a weird ball drain valve. The last hot water tank installer put in to let out more sediment out from tank. It was not standard. Power Tech had to procure a fitting in order to allow garden hose type thread to be installed. It did not help that my floor drain was clogged in the basement. Another drain was located and the Tech's self coiling hose had to be stretched out to extreme extent. It put pressure on the fitting. And that made it so the water was squirting out of the fitting and getting all over the basement floor. The Tech only drained the tank once. No flushing/purging/refilling to get all the sediment out. No safety and components check. Tech should have stated a proper flushing could not be perform. Tech was on the phone much of the time. I ultimately left the room so tech could take his calls. 6/24/26 I wanted to update my review after owner commented. When I hired you, your demeanor should have been professional from the start. No customer should have to call you back a second time to ask you do to a proper job. You initially earned my trust when I hired your company. You have lost my trust by performing a really subpar job, but still collected top tier pay for the services. You have cost me to spend double and hire another company who will do the proper job. The job you performed was something I could, and have, done in the past MYSELF. I would not recommend your company.

Very professional and gave me some great advice on my home project. Honest and helpful! Thanks…read moreagain!

From the owner: Honest and reliable, licensed and insured. For any Heating and Cooling needs please don’t hesitate…read moreto call Pristine. 313-912-5555

I got to meet the owner Nick of R & S heating and cooling. Incredibly thorough with my furnace and…read moreair-conditioning units as I am getting ready to sell my home. Had everything he needed to complete the work that I needed to have done. Reasonable pricing with the service call. If I wasn't moving so far away, my new home would have his heating and cooling service number on my Furnace. He's your go to guy for heating and cooling. Thanks Nick!

I've used R&S for years. I've recommended them on Facebook community websites, as recent as a month…read moreago. I've sent business their way for years. This afternoon, I called at 3:50 when I discovered my furnace wasn't working. I was told a tech would call me right back. I called again at 5 pm. I was told again, "The tech will call you back immediately." I just called again at 7:00 pm. Finally, someone calls me back to tell me they are booked until next Wednesday. I spent the evening depending on a company I've used for years. I could've gotten someone else had I been told the first time that they had no availability. This is NOT the way to do business. You've lost a customer. And, several of my friends who use this business because of my recommendations will hear about today's experience. Wow.

Water in our kitchen sink was backing up. The clog was quite far down from the sink and into the 3…read more1/2" drain pipe. John W from Colonial went above and beyond to eliminate the concern. He gets a five star rating. Super great value compared to several others. We plan to have Colonial install a new sink and water purifier system. Based on the service Colonial provided I give them a five star rating. J Horenkamp, Novi

Our furnace was out for 72 hours in the middle of winter. We were told a non-working furnace is not…read moreconsidered an emergency, even though we pay nearly $150 a month for a protection plan through DTE. We ended up purchasing our own space heaters just to stay warm. We were told that once the part came in, a technician would come between 8am-6pm and would call when they were in the area. Instead, we had to call every day ourselves just to check if the part had arrived. There were no proactive updates. When the technicians finally came, there was no courtesy call, just loud knocking and confusion about why they were there. After the repair, comments were made about "issues" in our area, which felt unnecessary and unprofessional. I'm thankful the heat is back, but the communication, urgency, and customer care did not match what we expected from a DTE home protection plan.

Requested service for a family member and they were out within the hour. Work was completed within…read more1.5 hours of my initial call, and that being after 10pm. Very grateful for small businesses who come through for families. Thanks again!!

It's not easy to find an honest/fair anything nowadays but Charest checks all the boxes. Of course…read moreprice is always important but even more so is the honesty and knowledge of the techs doing the work. Chris replaced my furnace blower motor for a reasonable price; explained to me (and showed me) what was malfunctioning and performed the work in a timely manner. I definitely got the sense that he genuinely cared and it wasn't just about the money. For me that's pretty huge so yes, I highly recommend Charest.

Had no AC on the first hot day of the year. Sam came out same day and got us up an running in no…read moretime. He explained everything he was doing along the way and pricing was reasonable and clearly communicated before he moved forward. I also appreciated the text updates as to when he would be arriving. Definitely will use again.

Sam does an excellent job. He quickly and professionally determined why the furnace stopped working…read moreand repaired it just as quickly. It was not one of the problems that I anticipated. He was friendly and price was fair. He is definitely now my first option when heating or cooling issues arise.