Excellent staff at the Kapolei Social Security office!…read more Every representative I've interacted with has been courteous, patient, and genuinely helpful. I've been working on handling my dad's account for quite some time now, and all three of my visits have gone smoothly. Each visit helped me better understand the process, and although the wait can be long for walk-ins, I'm grateful to have been able to get everything taken care of efficiently. When you arrive, security assists you with either the mobile check-in or entering your SSN into their system. After receiving your ticket number, you simply wait to be called. There's also a screen displaying the numbers currently being assisted. Restrooms are conveniently located nearby, and the air conditioning keeps the waiting area comfortable. I've walked in twice - the first wait was about 30 minutes, and the second was 1 hr and 40 mins. The one time I made an appointment, I was shocked when they called my number right on time! :) From my experience, those needing answers to general questions or assistance with small stuff may be helped sooner than visitors requiring account changes. Yesterday, I went to update the bank account number for direct deposit and was told I needed to go back in line since I was a walk-in. Thankfully, I was still helped as soon as a space cleared between appointment times. This was the long wait lol Overall, this is the office I'd return to whenever I need assistance with Social Security matters. Parking is plentiful, and I truly appreciate the staff's willingness to help. They seem to understand that dealing with Social Security can sometimes be stressful, and their professionalism makes the experience so much easier.

Made an appointment at the SS# Needed to be the Payee for my mom which will be 95 this year. She…read moreinn a Foster care home. The Payee is like having a POA for her Social Security Brian help me with this transaction, excellent customer service, Been on the job for only 3-years. He also advised me to check with the State, possibly help pay for her care too. I'm paying for everything right now $6500- a month. Thanks again Brian for your help and support. Aloha, Derek

The State of Hawaii - even though it's in the middle of the Pacific Ocean - does its best (I feel)…read morefor its citizens. This new State Building in Kapolei (the second city) houses many Departments such as: Transportation Education Land and Natural Resources Human Services Attorney General I thought that the parking would be free, but there was a kiosk in the lobby for payment. Shucks. I didn't note my stall number nor get a ticket for my dashboard. They were quick to ticket my car. I will write a letter to appeal the ticket. Anyway, the building interior was clean. I followed signs to the correct office. There was no line. (I expected a line on a Monday morning.) The security guard asked me to take a number and have a seat since I wanted to turn in forms (for my aunty) in person and not drop them off. I was helped quickly, and the worker was efficient, professional, and pleasant! She photocopied the documents. There was a convenient pen at the window. Thank you!

They are quick and efficient, unlike in town, where you have to wait in line for a long time: for…read morethe DMV.

Legal proceedings in Kapolei, Oahu, Hawaii…read more.. Also known as Waianae District Court, the Kapolei Courthouse is located in the Ronald T. Y. Moon Judicial Complex. Thank goodness for clear signs... I found Courtroom 1A without needing to ask anyone. The bailiff was sitting outside the Courtroom. He asked for my name, but couldn't find it on the docket. Yikes. I was almost sure that I had the right day, place, and time... He wrote my name in... next to "Registered Owner of ___(license plate number)___". Whew... We went in, took a seat, and waited for the Judge to arrive. He started exactly at 9am. I liked his local accent. For example, he said, "When you're pau, don't leave right away. Wait for your paperwork." LOL! I was called forward first... I was asked to state my name. I showed my placard and received my paperwork. I was done very quickly! Thank you!

I'm giving a two because your experience is definitely going to be dependent on who you deal with…read more The clerk at window #6 is a recurring mention in reviews, I've noticed, and for a reason. I've gone through two divorces now because I'm obviously a great judge of character like that, and my dealings back in 2016/2017 were nothing but helpful at this courthouse, and mostly were like that still until this clerk ended up being the one I dealt with the past two times. She started noting what I needed to correct in the document, then brought up a child support document that I already knew about and didn't want to file, nor is it mandatory, because I have the Guidelines Worksheet already done, and yes, I am trying to keep child support out of the equation as much as possible because as a child of divorce myself, I know it gives parents the wrong motivations to have overnights with the kids. I just want to move on with my life, and am fine to keep supporting the kids financially myself, but apparently this clerk somehow has authority over what I file, so she tore her notes off, told me that if I wouldn't do things her way, she wouldn't help me, and handed the document back. Apparently this lady has been a menace for customers since at least 2018, so I'm guessing she has tenure or connections, or something. So Kapolei, you have an amazing courthouse with very helpful staff, but this lady is the wart on your otherwise beautiful face and reputation. Please get rid of her, or at least transfer her to a position out of customer service. She's absolutely atrocious with people. If not for her, I would have given 5 stars.

This is a State of Hawaii facility located in Waipahu just off Farrington Hwy. Lots of metered…read moreparking surrounding the building as well as Waipahu Public Library at front. I believe Waipahu Civic Center Center and Diamond Health Clinic are hosting Monkeypox Vaccine 1st dose. I feel like Waipahu Civic Center has a smooth comfortable, and extremely safe site to handle people throughout the day. They also provide Flu Shots and TB testing as well. Temperature check's were done prior to check-in, short application to be completed, waiting area has seats socially distanced. When your number is called, you sit with a nurse who administers the shot, then another waiting area as you are held for 15 minutes should a patient have allergic reactions needing medical attention. You'll need a staffs assistance if you need to use the restroom as all the men's and woman's restrooms are locked. While all cities, states and counties everywhere are experiencing a shortage of vaccine, it's best to make your appointment once you have the opportunity. Call 808-586-4462 to confirm eligibility and make an appointment. Monday-Friday 7:45 AM - 4:30 PM.

What I went there for was ok. TB test. But, restrooms was close on the first two floors, you had to…read morego to the third floor and look for the security could not find them.

A Huge Thank You to Fire Station 43 East Kapolei for saving my ring finger!!! I got stung by a bee…read more& the finger swelled up around my wedding band.The firefighters successfully cut the wedding band off and relieved the swelling. THANK YOU MAHALO Jerry Klein

My fire truck obsessed son could not believe it when a friend told us we could trick or treat at…read morethe station and take a picture in the fire truck. He practically bolted for it. Okay not really because it was dark and we had to cross the street which he knows better. But still, I got excited for him! What an amazing crew at Station 43!! You guys rock! Located in Kapolei Hawaiian Homestead area, right across from Ka Makana Ali'i Mall. Even though it has been here for years, it still looks brand new! Very spacious facility with all types of fire truck vehicles scattered around its lot.

"4" for the long line, but, a "5" for the 3 employees for their patience. I arrived at 10:30am for…read moremy 10:45am appointment to renew my driver license today. Ridiculous to find a long line that snaked out into the stairwell. This long line is for everyone with an appointment and not. This was changed from having 2 separate lines and the genius power to be decided to change to 1 line! An employee with a clipboard would come out to check everyone for their purpose of being in line. Because I had an appointment made with their online Aloha Q, he pulled me out, looked at my application and gave me a number. I then proceeded to the waiting area at 10:44am and, finally, was seen around 11:10am! Although, I brought my birth certificate, 2 proof of residency, eye check certificate from my optometrist so I don't have to get my eyes checked with their icky eyes check machine and current driver license, I was told unless I had changed my address or name, I only needed my current driver license, money to pay the fee and my eyes checked certificate! Oh, if you're already a registered voter, you do not need to re register by completing the application that's attached to the renewal driver license application! What! Grrrrr... Both the employee who took my application, current driver license and the employee who my fingerprints and photo were knowledgeable. pleasant and friendly. Now, I have to wait 6-8 weeks for my permanent driver license to arrive by mail. WOW...what an ordeal! Like having your teeth pulled and happy it was pulled...lol...

I received a notice that my driver's license was going to expire in 6 months, so I went to the…read moreAloha Q website to make an appointment. The closest satellite city hall to me had an appointment available in 4 months, so I opted for Pearlridge which was only a 2 month wait. I arrived at the mall a few minutes early and parked by Ross wanting to walk through the store to get into the mall. However, Ross wasn't open until 9am, so I waited there. When they opened, the worker let everyone know that the inside gate to the mall wouldn't be open because the mall didn't open until 10am. I thought that was strange so I checked my appointment time and verified that it was before 10am. I went to a different entrance and there was a line of people waiting too. Luckily, someone came out of the mall and someone else grabbed the door before it shut and everyone walked in and headed up to the satellite city hall. When I got to the entrance, the worker asked me if I had an appointment. I confirmed it with the info on my phone. Then she asked me if I filled out the paper application and brought it with me. I didn't know about that so she hands me a clipboard and I fill it out before heading up to the window. At least a half dozen other people behind me also did not fill out the application either. Everything else went smoothly and quickly, so yay. I asked the worker at the window how I was supposed to get in if the mall didn't open until 10am. She said I was supposed to go to the door by the monorail on the Macy's side of the mall. After hearing and experiencing all of this, I went back on the Aloha Q website to see how I missed all this information. The appointment before mall hours info was indeed there, but only a short blurb BEFORE you start getting into the appointment process. Also, I didn't go through the entire process to see where they were supposed to tell me to fill out the paper application beforehand. I do believe that the all the necessary information is there, BUT, due to the large amount of people that I saw making the same mistakes that I did, plus some reviews I've read on Yelp after the fact, I think the City needs to think of different ways to get this information across to people. I'm not sure if there was some glitch in the system when I made my appointment, but I received no email confirmation or instructions. Luckily, I had made a screenshot of my appointment date and time so I knew when to go. That, coupled with the fact that my appointment was made 2 months prior, and there was no way I'd remember anything anyways with no email confirmation close to my appointment date. Anyways, TLDR: Special entrance by monorail for appointments before 10am. Fill out your application ahead of time for driver's license renewals. Otherwise, pretty good service.

To start, I know know why the Postal Service isn't doing well. They lose your packages…read more I took 2 priority envelopes that I paid an upgraded fee for certified on Thursday from one post office. It was send to distribution center and back to the servicing branch which is Ewa Beach. Tracking says it was out for delivery the next day. It didn't end up being delivered and said it should be the next day. No further update. So I go to the post office and Ryan was helpful trying to look everywhere for the two envelopes. Even said she would give them back to me. She checked with her Lead Josh who I hear saying that delivery times are not guaranteed. One job here. Get mail delivered on time. I get issues with weather but we are on an island, and how do both envelopes have the exact same thing happen to them? Just needed my legal documents to get there when the expected date that was stamped on the certified ticket that was given to me. I could have taken to FedEx and had no issue, probably even paid less than I did. Such a waste of my time and money. No I just have to wait until they find them, if they do.

This is the best in kapolei I prefer to go here. Lots of parking and yeah it's slow cause of the…read morepassports but still better parking