I love my primary doctor - lover her! However, it is near impossible to get in to see her when…read moreyou are sick, and even with an appointment you will wait 1-2 hours - EVERY.SINGLE.TIME. I find this unacceptable - and have complained numerous times, with no changes. That brings me to this new place and new doctor. Dr. Chen. I researched a new doctor, found Dr. Chen, found this location. Bascially, I picked it because it is close to my house and Dr. Chen has Monday and Friday hours. She also has hours at another location in Oak Lawn. The building is pretty new. I got to my appt 15 minutes early, filled out my paperwork and was prepared to wait and wait and wait. Well, I was called within 5 minutes and met with 3 people. The lady that took my medical history, the nurse practicioner and then Dr. Chen. All 3 were really great and had good bedside manner. Dr. Chen was patient, listened, didn't rush me, asked lots of questions and was just really cool. I would recommend her to anyone looking for a new doctor. Very happy!!!

I been going to this location for five years now. I have an awesome doctor. SHe always follows up…read morewith me. I couldn't ask for a better doctor.

My Mother has been a patient at Haematology-Oncology since Feb. 2009. This being her 13th month of…read morefighting lung cancer we have visited the office many times. When my Mom choose her doctor and began her chemotherapy everyone was very nice, couldn't be more helpful. She completed that phase Aug. 2009. In Oct she began radiation but at a different hospital. Tomorrow we have the scan to see if the tumors are gone. Needless to say there is much anticipation. Though quite robust at the start my Mom is no longer strong enough to walk on her own, it has actually come on rather suddenly after the radiation and she is also now dependent on oxygen. When we called the office today to alert them to the need for a wheel chair, (this is only the second time she's been out of the house since Dec. 31st). We were told that no accommodations could be made by anyone at Haematology-Oncology. She was further told by the phone receptionist, "We do not provide any service like that". I am stunned at the lack of consideration shown her! The receptionist offered no suggestions at all! We have no idea how we will transport her from a taxi arriving at the curb (parking facility is too far away from the 676 building) through the long lobby to the 21st floor offices of Haematology-Oncology. And then she must go to another floor for her scan and then arrive back on the 21st floor for the results, all in the same day. I hope that other families will not have to be treated with such rudeness. Though this group is affiliated with Northwestern, a renowned hospital, the lack of respect for the feelings of patients is unacceptable. It was the most inhospitable treatment we've received through this horrific ordeal.

I'm sorry to read of the difficulty Paula C had with HOA. I hope her mother has recovered and is…read morehealthy now. I didn't see any other patients in wheelchairs or with oxygen, although there was a wheelchair parked in the corner of the waiting room with a big note on it that said "IN USE, PLEASE DO NOT DISTURB." Maybe it was one that a patient came in. I had my first appointment with HOA, and it went really well. I just wanted to write a review to share my experience with Dr. Claudia Tellez, and the staff. Their office seems very well organized. The front desk greeted me right away, answered questions, and asked if I'd had a chance to fill out the paperwork they'd emailed to me in advance. I had, so I handed it over. They validated my parking, so it only cost $10 to park in the garage at Northwestern hospital (instead of $26). The $10 rate for parking is good for 7 hours. The waiting area is very clean and bright, and they have water and coffee available. I waited about 15 minutes to be called in for a vital signs check. Then I waited another 10 minutes in the exam room. Dr. Tellez was a very good listener, and very thorough. I didn't feel rushed, and she gives off a very warm, friendly vibe. She was professional, asked me a lot of questions about my health history and lifestyle habits, explained things in detail, showed me the test results my doctor had sent over to the office, and explained what everything meant. When I mentioned tummy issues that I have already yelped about, she recommended probiotics to help heal the lingering symptoms, and I was happy to hear that. I feel like a lot of doctors don't give probiotics the credit they deserve. So on that count, she struck me as pretty forward-thinking. She explained what she proposed we do about my situation, which made a lot of sense to me. She was very balanced, but cautious. I gave up some more blood for testing right across the hall at the lab, and the woman drawing my blood was very nice and professional, too. So I have an appt with Dr. Tellez again in 2 weeks. I know it's just one experience so far, but it was a good one.

Please bear with me as I explain the history leading up to our interaction w/Dr Park. As 2022…read morecomes to a close we have so many things to be grateful for. 2022 was a very tough year for my wife and I in so many ways. She had many health issues that required hospitalization on 3 or 4 occasions. The main cause was diverticulitis & UTI's that kept reoccurring & causing severe infection & pain. It became apparent that the diverticulitis wasn't going to just go away. As is the case during her last hospitalization there were so many interns, residents, doctors & specialists that came to see my wife in the process of determining the issues & what the best course of action would be. It's very frustrating having everyone & everything coming into her room. All the specialists urologists, radiologists, infection control doctors & colon surgeons (Dr Park). Dr Park is a very knowledgeable, likable & personable doctor that took the time to explain what needed to be done to prevent the continuing bouts w/diverticulitis. He said surgery should be done to prevent these reoccurring bouts. He performed the surgery back in November of 2022 & as of this date April 12 2023 there haven't been any reoccurring bouts with my wife's diverticulitis. Thank you Dr Park for a great job. We are both very grateful that things have returned to normal.

The front desk receptionist were quite rude. I did not appreciate how they spoke to older…read moreindividuals. I expect front desk receptionist to be understanding and friendly and they were not. I waited an hour for my visit and expressed my urgency for another appointment I had and they still wanted to charge me a $25 late fee. I understand patients take longer and may need more time, I was willing to reschedule. Doctors were nice.

Not really sure if I saw a doctor a nurse or other medical practitioner. She had to call a doctor…read morebefore giving me a referral. Other than that, just be prepared to wait at least 30 minutes before being seen. The people that I worked with were at the center were pleasant, kind and patient. My only meaningful complaint is the television that is on in the waiting room. While watching Maury tell us who is or who is not the father is highly entertaining mid-day, it can get quite distracting while reading a book! The studio audience jeers which is inevitably mixed in with the obligatory multiple *bleeps* for audibly uttered obscenities. There is non-metered parking and metered parking nearby which implies parking is available.

I walked into Hermosa with no appointment, which was no problem for the walk-in clinic. I was…read moregreeted by a very professional staff member who took down my information. The waiting area is very clean and neat with a nice entertaining TV. Having a clean clinic is one of the most important things to me. The staff assured me that I would be seen in a timely manner, and they were right. Before I knew it, my name was called to see the doctor. The doctor I saw was very intelligent and knowledgeable. He answered my questions thoroughly and wrote me my prescriptions. One of the best doctors I've ever experienced. The doctor walked me step by step what I needed. I also got a referral quickly and easily. They are able to transfer my records to wherever I needed them without issue. All in all, Hermosa Medical Center was a great experience and I highly recommend anyone to go for their medical needs.

I cannot be more happy with the service we receive from Dr. Kaiser and her staff. There is no great…read morereason to have to schedule an appointment with the oncology specialists, but they make the process that much easier for the patient and care givers. The front desk staff has always been polite and professional and willing to assist with matters of insurance, referrals and appointments. Our nurse Josie who was assigned to be our point of contact during chemo, was understanding and always answered our questions. She and Dr. Kaiser were always available-even when emergencies came up and followed up with even minor issues and questions. Dr. Kaiser was understanding and kind and extremely knowledgeable treating my husbands rare cancer. She was there for everything. Our family cannot thank them enough! In the field on oncology there is a fine line between administering treatment but balancing the compassion needed to deal with this disease emotionally- The Oncology Specialists does this well.