Walked in here with my partner, we thought the selection was great. The woman working was incredibly unfriendly - we said hi how are you to her and she completely ignored us while looking us right in the eye. Never acknowledged us through the rest of our time there. We planned on buying some pillows but that interaction in itself completely turned us off, and lost our business. We won't be coming back. read more

Ordered light fixture that was on sale and they told me they could t fulfill order and canceled it. They gave refund but no customer service i.e, not in stock, will get it once it comes into stock. Nothing. read more

Lovely lights. Staff (owners?) are beyond rude. Nasty, condescending, arrogant. Stay away.

ZOMG, the pieces in here are incredible. They take light fixtures and turn them into an art form! All shapes, sizes, colors, styles....it's overwhelming almost! They also offer a variety of jewelry but that stuff is pretty much overshadowed by the amazing lamps and such. Surprisingly, the prices are quite reasonable considering the apparent quality and style of the merchandise. But even if you can't afford to buy something, it's worth a stop anyway just to browse. read more

Illuminee - Lighting Fixtures & Equipment Near Me - Santa Cruz, California

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The owners are very knowledgeable and very friendly and helpful! Their lighting inventory is top of the line and unique!

My gf and I just left this supposed business. While they do have some cool stuff to purchase, I would never return. We walked in looked around and nobody ever acknowledged us. Not a way to run a business in my opinion. O well. read more

Almost three years ago we remodeled three bathrooms and our kitchen so we needed a lot of lighting. We spent a significant amount of time going to various lighting stores and happened upon Illuminee. So happy we found this place. Isabelle worked with us patiently as we poured over many catalogs. She got a sense of what we like and kept directing us to appropriate manufacturers . Wonderful that she understood our taste and made very good suggestions. After she sold us the lighting we had her come to our house to do color consulting for all the remodeled rooms. Very pleased. read more

My husband and I recently ordered two pendant lights from Illuminee. Isabelle, one of the owners, was extraordinarily helpful and kind. She took two lights down from her display thinking we might want them when she couldn't get a similiar but smaller version in the colors we wanted. She ended up sending us home to try four different lights out and the other owner, Chris, put all of them together for us to try after his very long day. We are completely in love with our lights, as they create exactly the atmosphere we want over the bar in our remodeled home. The store is wonderful and has great ambiance, and as I said, Isabelle is a gem and very nice to work with. I feel like I almost made a friend in the process of buying lights. I do a lot of my shopping online, and I have to say, this experience at Illuminee is so much more satisying! Thanks Chris and Isabelle. read more

We popped in just to take a look around, were very impressed with the selection, had a great conversation with the owner, and ended up ordering two lamps. The owner was very knowledgable and helpful. This is now our place to go for our lighting needs. read more

It was great to look at high quality options in one place for a desk lamp. The owners were very helpful even it was busy inside. When we decided we wanted a Pablo, we went back and ordered it in the store. It arrived at the expected date. When we arrived home, we realized that the glass tube had a small chip. Called back to store just to let them know, these lights are not cheap, even though you may not get it one would expect perfection. They were very kind to offer to replace the damaged tube, and they ordered a replacement. We took the lamp back, and in 2mins, it was all fixed. We will definitely visit back for our next lighting need. read more

I was looking around for a local alternative to Riverside and found this gem on the Westside. The store is beautifully designed showing off unique lighting options. I was a little worried that it might be expensive but found it very reasonable. Isabelle the owner is knowledgeable and helpful. I brought in photos of the space I wanted to light and found her to have a very good design sense. They carry lighting from a local manufacturer in Watsonville. You can choose your size, choose your fabric/pattern and have it made locally. read more

This is a wonderful shop. Chris and Isabelle are very knowledgeable and really want to help their customers find something that works for them. They have a deep knowledge of their products, and offer great advice. They take the time to work with you on your requirements as well. On top of that their display is quite good, showing a range of lamps in various styles and sizes - pendants, floor, and so on. They even work with local artists on lighting. Give these folks a visit. You won't be sorry! read more

My husband and I walked into the store to take a look at some lighting fixtures and were not greeted at all. No sort of acknowledgment that we were there and not once were we asked if we needed any help or had any questions about anything. If I am going to spend $500 on a light fixture, I at least expect a "hi" when I walk in the door. Customer service is in MAJOR need of help. read more

DO NOT BUY FROM HERE! Terrible service with a terrible attitude. The pieces are amazing but the owner of the shop is very shady and greedy and always looking for ways to add more cost onto the purchase. It took 3 months to get my order, which is absurd and when it arrived it was not the right piece!!!!!! Do not support this business, people like her do not deserve to have a business. read more

Pretty stuff, very overpriced. Owner is snotty & while I was there one of the owners started yelling and screaming at someone on the phone. Meanwhile the lady owner was just hopelessly condescending. I don't think there is any hope of her coming down to earth & providing good customer service. read more

We purchased our fancy blown glass pendant lamps at another store that went out of business. We were directed to Illuminee' by the manufacturer. Isabelle was very helpful. With her persistence and deligence, the manufacturer came through with replacement sockets. Her husband installed them after I fumbled around. I really appreciated my problem being taken over and solved by Illuminee'-without any pushback or grief. Thanks! Great shop and displays, too. read more

This place is the best kept secret in Santa Cruz! Not only do they have the most amazing and beautiful lights the woman who owns the store is a pleasure to talk to, and has the most adorable dog you'll ever see! Next time you're looking to redecorate you're home skip riverside lighting and come to the west side for ultra chic, ultra modern and hip lamps that are to DIE for! read more

I was at Illuminée for a while this Saturday and thoroughly enjoyed planning my lighting (adore the Luce Plan reading lamps and giant pate de verre glass pendants--Italy?). The displays are gorgeous and varied and I loved poring over the home and jewelry items. Picked out a new headband (they have these great hair clips and bands handmade in France too). I am local, but if I was visiting I would have felt like this was the jackpot focal point for an outing. The courtyard was lively with people and the vibe was fun. Wineries, brewery and food nearby- puts a spring in a shopper's step. read more

Illuminee is a very special place here in Santa Cruz. When looking for lighting for your home or business you will be thrilled to see this unique selection. From major lighting to a bed side lamp...each piece will give your space the extra personalty that makes it unique to you. The help I receive from Isabelle and Chris is thoughtful and professional. I want to say thank you for their creative insights and intuitive understanding of what I was looking for. I will see you again soon for my next project! read more

We've been sans a great light over our dining table for too long. Despite good search efforts nothing has been appealing or a good size. I went into Illuminee and within 30 minutes I ordered a light; it was installed today. On seeing the light installed my husband said "wow, this is really stunning!" Illuminee gave me helpful service including showing me multiple possibilities and I was not pushed beyond my budget. Their related follow-up was great; installation was efficient and tidy. Now our dining table area looks perfect - fabulous! read more

I just went back to Illuminee to order another lamp and Isabelle remembered me and again helped me pick the perfect lamp. I am so glad the West side has a great store like this. No need to go to San Jose for the coolest in lighting. read more