StyleStudio.Co
Worst hair experience of my life got robbed $750 for nothing!!! Refuses to refund or change the hair . Was lied to and manipulated while she pretended to be friendly while milking the clock to charge me more . She was bragging about overcharging clients because they are rich.
This was by far the worst experience I've ever had in Boca. I am so unhappy with what was done to my hair by the girl Brook Lang. suite 130.
I was charged $750 for my hair color and my hair looks the same as when I walked in. I was told that my hair will be about 3 hours long, mean while it took over 5 hours. Brook was taking her time as I perceive it now as just careless. I say this because we agreed on 3 hours and she charged me for more.
She charged me for a consultation which should be free! I explained to her how unhappy I am with my hair and how I wanted a refund or at least a partial refund. It looks like nothing changed.
She said no, she clearly ignored my call and messages in which I provided videos and pictures with showing how it's orange red and nothing changed, she's left all my messages on read and the only thing she said is that she is not going to refund me or help me out. She told me before we were going to start the hair process that my hair was going to end up looking like a honey blonde or caramel blonde.
I was satisfied with her saying that, but the outcome was the opposite of what she said to me.
She completely ignored the fact that I am unhappy, The fact that I have proof that she said it will take three hours, the fact that I have proof that my hair color did not really change at all, and it's almost the same color as when I walked into the salon. She also asked me if I wanted a money piece on the front which I said yes and then she put a dark hair dye to cover it at the end in which you can't see the money piece at all!
She told me she will not give me a refund or any type of help and she blocked me!
I paid $750 for nothing !!!
I have never in my life experienced something like this in Florida with no hair stylist! Like never ever! And I've also never paid so much for my hair to not see a bit of a change!
She is extremely Very unprofessional and very careless, she just doesn't give a f period! The first two are before pictures and the last two are after pictures of what she did.
I only communicated with her through Instagram about this immediately after I saw my hair in natural light because she is off today or else I would've came in.
Price
$200+
Services
Hair coloring
Requested style
Color correction Brook Lang said that the color will be a honey caramel blonde in which we agreed on. It ended up being the same color as when I came in, but more red. And $300 more than what we agreed on through text!
Hair type
Long curly hair
Stylist
Brook Lang read more