We were married at the Flamingo in Dec. 2015, they contract with Imagine Studios...
Alex handled the video end of it and he and his team did an absolutely phenomenal job. His experience was clearly evident throughout the day, he was engaging, attentive and professional. We asked if there was any way we could have the video before christmas (giving him 13 days to get the finished product to Canada) and he said yes. Unfortunately Alex did not receive our proper address from Shaun (sales rep) so the video was sent to parts unknown. I sent Alex an email letting him know that the address was incomplete and he got back to me immediately, he said he would put another DVD in the mail that day and also provide us with both the highlight and feature video online so we could share them with family on christmas day. Alex went above and beyond, the quality was superb, as was the editing, we could not be more happy with both. The second DVD arrived in the mail a few days later.(
Danelle was our photographer. She was also excellent, very professional and did a fantastic job. We told Danelle that we were willing to pay extra shipping to have our wedding album before christmas, she said we would have to talk to our sales rep about that, but thought it was likely we would have them by the 24th of Dec.
We met with Shaun the sales rep the morning after the wedding to view our photos and purchase what we wanted. Our wedding package (purchased from the Flamingo) included 6 - 4x6's and a $90.00 photo credit. We ordered the 4X6's and used the $90.00 photo credit toward the purchase of a wedding album. Shaun went through all the photos one by one and we chose what we wanted for the album. We loved most of them, and chose approximately 70 images to go in the album. We also ordered a memory stick with one image on it (to have 100 wallet size photos in a wedding announcement cards made.) The cost for that stick was $35.00. We paid for that, the wedding album and priority shipping. Shaun told us we in all likelihood would have everything before christmas. When he asked for our mailing address I gave him an address card. ( We had moved just before the wedding so I had a few of them in my purse.)
When we arrived home from our honeymoon a week later, there was an email from Danelle (the photographer) that included a link to all of our wedding pictures (watermarked of course).
Looking at them we not only realized that there were a number of images we had never seen before, but we would have chosen them over others for our album. I called Danelle and she apologized profusely for the mistake and gave me an explanation I didn't really understand. She was in the process of designing our album and to make up for the mistake added 4 more pages to it, which allowed us to choose many of the photos we were seeing for the first time. At that time she informed me that we would not receive the album before christmas, but should have it no later than January 3rd. We were fine with that and pleased that we would at least have 4 more pages in our album. Danelle completed the album design that same evening and sent me the proof for approval, we liked it and said go ahead. When she confirmed our mailing address we realized part of it was missing and made the correction with her. She said she would let Shaun (the sales rep) know of the mistake and correct it on his end also. At that time I sent Alex (the videographer) an email with the correct address and as I said earlier, he looked after it promptly. At the end of December our 4X6 prints arrived, they were excellent, but the memory stick we had paid $35.00 for was not in the package. I notified Shaun and we eventually received a refund cheque for 35.00 and a "sorry for the mistake."
January 3rd went by with no album, so a week later I contacted Danelle, suggesting that our address had not been corrected and the album might be lost. She assured me that was not the case and that our album had just been shipped with the correct address. A week later we still did not have it so I sent her another email. She got back to me back to me saying she had just spoken with the company and it was almost ready to be shipped. I angrily replied, pointing out her earlier lie, she ignored that and assured me the album would arrived shortly. It didn't. More emails, more excuses, no album. Danelle contacted me again, saying she ordered another album along with 2 smaller ones we could give to family to make up for all the problems. I asked that she cancel it, that we we have 6 4X6's and will settle for those. We contacted our credit card company to dispute the approximate $500.00 US charge. The bank immediately credited us the money and will deal with Imagine Studios. Stay away from this company. read more